Garden Inn & Suites

property was run down.

In transition? Bed was clean, floors sticky and pet urine odors. Ice machine didn’t work, no available coffee and a very long drive from expressways

It is an old facility & could use some updating.

The microwave did not work. It was ok for the price we paid. Front desk not very accommodating. They were suppose to be a pet friendly hotel. Front desk lady asked us to go to the next lot out of the hotel fence to walk our dog and potty. The front of the hotel is mostly concrete with a small patch of grass on the very front close to the road. It’s a little ways to the grass where your pet can use to potty. The dog might not be able to hold its pee to get to the next lot.

Check in was uneventful. We were not greeted well and after reading on the site that pets are welcome we get slapped with an extra charge as we check in. We did get two cards to the room and as we entered it was a smoking room. We did not choose a smoking room and we also chose a small dinette to cook while we were there. None of that was provided. We went to get ice and the ice machine is broken down so we had to make an extra trip to get ice. Since there were several events in town we could not find another place to stay so we were literally stuck in this place. As we went out to take our animals out to go to the bathroom we were told or actually grunted and pointed at by the property owner to take our dog to another property. Which at night is quite a bit scary since we had no idea what that section of town was like, So my husband decided to walk the dog since we were not aloud to let them use the bathroom on their property. As the night progressed we decided to order pizza because on the room key card their was a coupon that stated 25 percent off Papa John’s if given the code on the card. Well that was false. We didn’t get any discount and paid much more than we were expecting. The upstairs guests had no regard for quietness during bedtime from 11pm-7am. Their dog barked constantly and they paced and stomped all night and morning. We asked for extra towels and wash clothes and never received them. And we were constantly seeing bugs everywhere. Awful

The room was clean but not enough towels, no face tissue provided, only one roll of toilet tissue provided, no coffee maker, ice machine broken

Just an older but clean property

Had to go ask for hand towels. No coffee makers anywhere, not even at the front desk. Lobby is a little cubbyhole with a slot under the window for you to hand things through making you feel like no-one Is to be trusted. You have to ring every time at the window to get someones attention.

It was better than others in the area. Parking lot was well lit. They allow dogs and have part of a lot you can walk them. Owners of dogs need to clean up. Did not seem like people were just living there. Room was clean. Not all of the lights would come on, but i didnt ask for help. Ice was out of order.

Property owners rude, unhelpful, forced me to pay a deposit then kept it, no ice machine, dirty burnt bed clothes, all bad bad bad

Dirty. Mold

Room was very clean and spacious

The bed was clean, but the floor, some of the towels, and the tub were not.

Room was clean & quiet. Quick & easy check in.

Stay was nice & quiet. Very clean room. Will be back soon.

We had to buy cleaning supplies and pillows just to stay the night. Fromthe headboard to pillows it was filthy. The tub had a clump of hair, just sitting in it. The remote, cabinets and counter had a layer of sh*tso bad it took industrial cleaner. The gap on the door was over 1/2 inch. There was no lock on the door and we put crimesceen covers on our shoes because the floor was so bad, our socks turned black in five minutes. Very disturbing!!!

Just an older but clean property

Clean room

Property owners rude, unhelpful, forced me to pay a deposit then kept it, no ice machine, dirty burnt bed clothes, all bad bad bad

Great place to stay very nice and clean

The microwave did not work. It was ok for the price we paid. Front desk not very accommodating. They were suppose to be a pet friendly hotel. Front desk lady asked us to go to the next lot out of the hotel fence to walk our dog and potty. The front of the hotel is mostly concrete with a small patch of grass on the very front close to the road. It’s a little ways to the grass where your pet can use to potty. The dog might not be able to hold its pee to get to the next lot.

A little dated. But good for what I needed, just a place to spend the night while traveling. Great water pressure.

Check in was uneventful. We were not greeted well and after reading on the site that pets are welcome we get slapped with an extra charge as we check in. We did get two cards to the room and as we entered it was a smoking room. We did not choose a smoking room and we also chose a small dinette to cook while we were there. None of that was provided. We went to get ice and the ice machine is broken down so we had to make an extra trip to get ice. Since there were several events in town we could not find another place to stay so we were literally stuck in this place. As we went out to take our animals out to go to the bathroom we were told or actually grunted and pointed at by the property owner to take our dog to another property. Which at night is quite a bit scary since we had no idea what that section of town was like, So my husband decided to walk the dog since we were not aloud to let them use the bathroom on their property. As the night progressed we decided to order pizza because on the room key card their was a coupon that stated 25 percent off Papa John’s if given the code on the card. Well that was false. We didn’t get any discount and paid much more than we were expecting. The upstairs guests had no regard for quietness during bedtime from 11pm-7am. Their dog barked constantly and they paced and stomped all night and morning. We asked for extra towels and wash clothes and never received them. And we were constantly seeing bugs everywhere. Awful

Room was clean & quiet. Quick & easy check in.

The room was clean but not enough towels, no face tissue provided, only one roll of toilet tissue provided, no coffee maker, ice machine broken

Comfortable bed

It met the requirement for a one night stay. Room, king had plenty of room, the bathroom was large, this room was wheelchair accessible.

The fridge didnt work, the microwave barely worked, the pillows were hard as a rock, if you check in early they charge you $10.00 extra in cash, the sheets on the bed were either stained or burned, there was no cleaning staff and it was really hard to understand him, the toilet had to be flushed twice and the wifi was terrible and would barely run anything. I strongly recommend not staying here.

It was better than others in the area. Parking lot was well lit. They allow dogs and have part of a lot you can walk them. Owners of dogs need to clean up. Did not seem like people were just living there. Room was clean. Not all of the lights would come on, but i didnt ask for help. Ice was out of order.

The king size bed room does not exist I was charged extra for 2 beds

I arrived after a 15 hour trip from PA to GA, only to be told that they have the hotel.com itinerary, but "so sorry we don't have any room. go get your money back from them." the check in room was filty and cigarette smoke everywhere. Sleeping in my car was better

The staff was very rude. From check in to check out.

My boyfriend booked this hotel so I could be closer to my college campus due to exams. My boyfriend informed the lady at the front desk that the card reader was not working and she got mad. She told my boyfriend to go back where he came from and that “he needs to go back where he came from” and proceeded to call him names right in his face. We won’t be back.

I didn't stay nor did my friend, for whom the reservation had been made. The outside of the building was shabby with two appliances beneath the outdoor stairway. The parking lot was dirty. The clerk appeared scruffy and was incredibly rude, appearing racist toward my friend. To me, when I asked if I could pay for the room in advance, he said "We don't have any handicap rooms." If he'd been courteous, I would have responded the same as I did, quietly saying, "I'm not staying." He then said, "The room is for him?" At one point, it sounded as if he said, "If we have any rooms." In my many years of traveling around the country, sometimes staying in some older motels, I've never been treated rudely. This was a first. I didn't have the opportunity to see the inside of a room, but based on the outside, it's difficult to imagine they would appear as the online photos displayed. I will say that OYO management, the chain owners, was gracious and courteous, apologizing for our experience and refunding the week's rent that had been charged.

The property manager is discriminating. I've stayed with them multiple times and each time his attitude towards me and my family continue to worsen.

All staff members have great guest services.

I booked a room, but when I got there they didn't have it available. Instead of trying to give me a different room at that price they wanted to charge me more. Poor consumer service.

Staff was attentive about change of linens and taking trash. Staff was cordial.

Had confirmed reservation but on arrival desk clerk said, "No vacancies" and offered no further help I found a place 20 miles away Made my college 50 year reunion more difficult The "Garden Inn" really looked like a trashy dump so it was a blessing in disguise

Property owners rude, unhelpful, forced me to pay a deposit then kept it, no ice machine, dirty burnt bed clothes, all bad bad bad

Close to “town” (West Rome)

A great place to lay your head. It is around everything that is important.

In transition? Bed was clean, floors sticky and pet urine odors. Ice machine didn’t work, no available coffee and a very long drive from expressways

Hard to get in and out