I booked an accessible room for the shower chair and detachable shower head. We got settled in our room and realized it was pretty warm. We went to set the temperature and realized the thermostat didn’t work, called the front and waited 30 minutes and maintenance came and said we needed to switch rooms. I figured we would be switched to another accessible room but no, we were switched to a very small, less than room with none of the needed “amenities” aka the shower seat or detachable shower head. The new room only had two large towels and two wash cloths. We went down to the desk to ask for two more of each so there was enough for each guest in our room and was told all we could have is two pool towels and no more wash cloths so 4 people had to bathe with two wash cloths where as my selected room type had enough of everything needed. I feel like for the money paid everyone should’ve been able to fully bathe with ease and comfort and had their own linens. Will not be back. The front desk attendant was nice but not helpful in regards to linens and the breakfast staff wasn’t welcoming to me or other guests.
I booked an accessible room for the shower chair and detachable shower head. We got settled in our room and realized it was pretty warm. We went to set the temperature and realized the thermostat didn’t work, called the front and waited 30 minutes and maintenance came and said we needed to switch rooms. I figured we would be switched to another accessible room but no, we were switched to a very small, less than room with none of the needed “amenities” aka the shower seat or detachable shower head. The new room only had two large towels and two wash cloths. We went down to the desk to ask for two more of each so there was enough for each guest in our room and was told all we could have is two pool towels and no more wash cloths so 4 people had to bathe with two wash cloths where as my selected room type had enough of everything needed. I feel like for the money paid everyone should’ve been able to fully bathe with ease and comfort and had their own linens. Will not be back. The front desk attendant was nice but not helpful in regards to linens and the breakfast staff wasn’t welcoming to me or other guests.
