Clarion Hotel Nairobi

This hotel does not live up to a 3‑star rating. The facilities are worn and outdated, and the overall quality is far below what should be expected from a centrally located hotel in Nairobi CBD. The check‑in receptionist was not service‑minded and it appeared that guests were being profiled, as no assistance was offered with luggage to the lift or the room. Although we booked a room for double occupancy, we were assigned a room set up for one person and had to request additional essential amenities, such as towels, that should have been provided by default. Breakfast was poor, with very limited options, and the breakfast room was arranged so awkwardly that it looked clumsy and unprofessional. Additionally, the manager openly bossed staff around in front of guests, creating an uncomfortable atmosphere and showing a clear lack of professionalism. Overall, the stay did not meet basic 3‑star standards.

Nice hotel. I would definitely stay here again

Great staff are very kind and helpful. Reasonably priced.

The airport pickup was great at 2.30AM arrival and than check in was breeze, Hotel is in a busy CBD area so our stay was very comfortable as everything was close by, the business places, the shopping area, plenty of taxi's, restaurants, money exchange, SIM card office etc. The rooms were neat and tidy, the housekeeping was great. Had issues with the hot water shower but it was fixed promptly. The breakfast was not a lavish spread but good enough - value for money. Security was good enough at all times, Facilities didnt use due to time constraints at our side.

This hotel should have 1 star on hotels.com. I can’t believe that a company like hotels.com would show this hotel as 3.5 stars on their booking site. The hot water needs to be turned on with a switch and it never even got warm with that. The lights are buzzing. The room was sooo filthy dirty and the bathroom even more. Tiles and paint was missing and the shower looked like something from a prison. We had booked 2 nights and landed in the middle of the night at 2am. We had no choice but to sleep there but in the morning we got out of there quick.