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Front desk is open 24/7.The hotel has Green Key certification.Free Wi-Fi is only available at the reception and pool area.Guests should contact the administrator on the eve of arrival for instructions on check-in. Contact information is provided on the booking confirmation.An official dress code is required for Christmas, New Year and Easter gala dinners.Hotel reserves the right not to grant exceptions to its cancellation policy, regardless of medical reasons, personal circumstances, adverse weather conditions, or other unforeseen events. Therefore, hotel strongly recommend that guests purchase appropriate travel insurance prior to confirming their booking.Security deposit will be required from all guests upon check-in at the hotel.This deposit serves as a guarantee and must be provided via a valid credit card. The amount will be temporarily held on the card and automatically released up to 7 days after check-out, provided if there are no damages or outstanding charges.Any booking exceeding 7 rooms is considered a group booking and is subject to different rates and policies.