Holiday Inn Sittingbourne by IHG

Room size was below my expectations but it was still decent. Complete put off was the glass-walled toilet that was almost touching the bed. The toilet door didn't have any locking facility and it was a real struggle to use the same due to lack of privacy. The Glass wall had a big crack and I had informed the front desk already post check-in. The breakfast spread could have been much better. The private car park is lavish and this is a huge plus.

Clean, good sized room. Clean bathroom. Decent buffet breakfast. Disappointing you have to pay for parking now.

Mainly the shower did not work in the morning (boiller issues) - and when did work in the evening the water does not drain quickly enough. The gym requires more weights and attachments to the cable machine Locationis handy

great staff great parking

Overall facilities were nice with a nice garden area at the front reception. Room wise I wasn’t happy as it had a musty smell like damp as shower is pretty much adjacent to the bed.

The staff, were lovely, I felt really sorry for them as they seemed understaffed. They tried their best. The first room I stayed in was absolutely fine. The fact that the air conditioning did not work for the only and most hottest part of the year well probably get was unfortunate for me!!! The key cards, I had to keep , reactivating every day , to actually get back in room !! Then the shower was cold, and I mean ice cold! No hot water or pressure. So cold, but I was wet, so continued, ended up with a splitting headache. Complained. And was upgraded, with the promise of a warm shower in the morning. This room also had no air conditioning working and unbelievably as an executive room ,it also had no windows to open. Even hotter.... Morning shower that was guaranteed, did not happen , same again. This time I was able to use a dressing gown, and call reception , who sent the caretaker. After four visits to room shower was fixed. I missed breakfast , so ordered porridge. This was rice pudding ,that arrived, nice but definitely not porridge. Decided Saturday morning to come home. I couldn't bear another hot night and wanted my own cool bedroom and my own bed. I won't be staying here again. Very stressful. A very needed holiday, should not be that.

The lifts were out of action, the AC was not working throughout the hotel, the room we had didn’t have any windows that opened, and it smelled musty. the bathroom was substandard. We checked out and asked for a refund 10 mins after checking in.

On check in i was told the following no lift no aircon no fan and no windows that open. The room was really hot and struggled to sleep on both nights.

Nice hotel but no AC

The break was spoilt by the fact that the hotels air conditioning was not working. The room we were placed in was unbearably hot to the point that it made us feel unwell. We had a single fan which offered some relief but only to one side of the bed. There wasnt a socket at the other side of the bed, so the offer of an extra fan was futile. When we spoke with reception about the problem, they acknowledged it was an ongoing problem for rooms where the windows didnt open. They said we should imagine how the cleaners felt who had to work in there. It's a bit irrelevant to us really considering that we had paid to stay in the room. The room itself was clean and had all that was needed, the tv was a little on the small side but did the job. A fridge would have been a nice touch as the drinks we had were soon too warm to be palatable. The sink in the bathroom has a design flaw, so when the tap is turned on the water hits the front of the basin and soaks the person stood washing their hands. Luckily we had a spare change of clothing! The shower was a disaster. In the middle of the night it turned itself on. The sound of running water was loud enough to wake us and was a bit unsettling. The next morning looking forward to a shower after a night in the sauna room, we found that the temperature lever was broken and that it was set to ice cold. If it was a couple of degrees warmer it would probably have been a relief but it was really just too cold to be bearable.

Not even going to try to list everything wrong with the place. Having booked a ‘premium room’, to find hole in the plasterboard and a contact lens on bathroom floor, ac with an error code, glass bathroom door that wouldn’t fully close, rusty shower head…..They did move us to a standard room (no mention of refund for state of room or for the fact a standard room is cheaper) this was marginally better though still had a rusty edge on bathtub.

It was clean and the breakfast was excellent

We enjoyed our stay and it was very reasonably priced for a Saturday night. However, there was red stains all over the carpet in the room and there was one pillow that stank of cigarettes, which is obviously disgusting. We slept ok though and it was quiet.

Our stay was really good. The room was clean and tidy and the huge bed was super comfy. Breakfast was lovely with plenty of choice.

Very clean, staff friendly and helpful, food excellent, location and hotel and grounds, very nice.

Communal areas are good but rooms smell of damp.

Great welcome again from Jack on Reception Early check in much appreciated Late check out too! Bed super comfy Rainfall shower hot Breakfast plentiful Room spotlessly clean TV remote didn't work and the EV charger

I was given a disabled access room, ironically on the second floor. The bathroom was a wet room, no bath, where the angled tiled floor failed to contain the water, which ran towards the door, resulting in large puddles at its entrance. It’s clearly been going on for some time as the door frame base is swollen from water ingress and been painted over. There was severe wear in the carpet in one corner. A small thing but the devil is in the detail, the power cable for the wall mounted TV hung down. But the elephant in the room so to speak was the dirty brown staining running ceiling to floor from an obvious roof leak down one wall. I saw it was a dated building but to be honest, I expected better from Holiday Inn.

Clean and smart

Awful! We went to room, had a look and left. Filthy!

Room size was below my expectations but it was still decent. Complete put off was the glass-walled toilet that was almost touching the bed. The toilet door didn't have any locking facility and it was a real struggle to use the same due to lack of privacy. The Glass wall had a big crack and I had informed the front desk already post check-in. The breakfast spread could have been much better. The private car park is lavish and this is a huge plus.

An average hotel, needs a bit of TLC. Wifi was very poor and most of the time not connected, could not work. Staff brilliant and food did the job. Executive rooms do not match the pictures on your website

The bathroom/ toilet being enclose in frosted glass box in the room not very private. The door would not shut completely. Otherwise the hotel was excellent

Good parking, comfortable bed, courteous staff. However could do with: wardrobe space - drawers, cupboards (the only storage area was an open area for hanging items) healthier choices, more variety and decent coffee at breakfast. less noise from air conditioning vents above the second floor. proper opaque wall rather than glass door and wall to the bathroom.

Decent rooms,beds very comfy and good breakfast. Very happy for price paid.

Great welcome again from Jack on Reception Early check in much appreciated Late check out too! Bed super comfy Rainfall shower hot Breakfast plentiful Room spotlessly clean TV remote didn't work and the EV charger

Super comfy room Great breakfast Staff attentive

I didn’t like the glass partition that they use between the bedroom and toilet. I like total privacy when using the bathroom.

Rooms for function attended were good. At around 5/6am my pregnant partner and I were awoken by a horrible medium pitched droning noise. I can only assume it was coming from the air con/heating system on the roof. And considering I booked an executive room I didn't expect to have our sleep disturbed in such a head ache inducing way.

First stay here and I enjoyed it. I stayed in a premium room and it's actually good value for money considering the size of the room. I had a huge, modern bathroom and probably the biggest bath I've had the pleasure of sitting in! Having complimentary water and a few snacks in the room was a nice touch too. There is a little noise from the A road it's by but not significant enough to keep me awake. There is. Tesco express just around the corner which is super handy plus a Shell Garage over the road which has a reasonable supply of essentials. I ll stay again.

A great place to stay when visiting family in Sittingbourne. Staff friendly and helpful. Breakfast delicious. Got talking to some like minded ladies. Hope to return soon. Thank you.

Better than expected for a cheap and cheerful overnight stay, very pleased overall with this Holiday Inn. Staff was very pleasant and efficient. They even called a week ahead to inform us about limited parking to be expected due to boxing match on their premises, so we we sure to arrive earlish.

There was an unidentified noise in the room we were given which was so noisy that we were unable to get much sleep. We contacted the hotel staff twice in the early hours of the morning but they were unable to resolve the problem and said they couldn’t move us because the hotel was full.

Jack checked us in and was really helpful. Staff are all so polite and friendly. Bar and restaurant staff work very gard and are really attentive. Would hughly recommend.

This hotel checked me out a day early while I found another parties items in my room. The room was prepaid for two nights. After resolving issue, I noticed an extra night hotel charge on my credit card which they have still not refunded me after two weeks.

Checked in by this very rude woman called Jode. When we arrived at reception she looked through us and just said ‘name’. The hotel itself was comfy and the lady in reception when we checked out on Sunday morning was lovely.

Great welcome again from Jack on Reception Early check in much appreciated Late check out too! Bed super comfy Rainfall shower hot Breakfast plentiful Room spotlessly clean TV remote didn't work and the EV charger

Stayed at the Coniston on many occasions for work purposes. It really is a lottery on what room you get. Note not all premium rooms are created equal. Some are absolutely shocking excuses for a premium room. On a whole the staff are lovely and helpful. This time, the dark haired girl on reception constantly had a right face on. Far from welcoming! Also for some reason little to no pressure on the shower in my room, combined with the plug on the bath being broken. Breakfast is meant to start at 6:30 Now seeing as I have to be on site at 7am this is quite handy. Usually 15 minutes for breakfast and then travel to site. On 5th April breakfast didn't open until 6:42 which meant I had a grand total of 3 minutes to rush some breakfast down before leaving. I should also add that the breakfast was slightly overcooked. Poor shower, rushed breakfast left me knackered most of the morning. Improvements definitely needed!

I think the receptionists name was Issac (fuzzy black hair!) really nice, chatty, relatable and made us feel valued and welcomed within seconds.

Good price/quality ratio. The staff was exceptionally kind!

Room size was below my expectations but it was still decent. Complete put off was the glass-walled toilet that was almost touching the bed. The toilet door didn't have any locking facility and it was a real struggle to use the same due to lack of privacy. The Glass wall had a big crack and I had informed the front desk already post check-in. The breakfast spread could have been much better. The private car park is lavish and this is a huge plus.

Mainly the shower did not work in the morning (boiller issues) - and when did work in the evening the water does not drain quickly enough. The gym requires more weights and attachments to the cable machine Locationis handy

We booked a standard room for a couple, when we arrived we had been allocated a twin room…not awful but not a great start to a lovely weekend away. The air con was broken…which we were informed of at check in but, no alternative was offered, a room with a window that could open AND let in air…more on this. It has been a very warm weekend, outside temps hitting close to 30 degrees. The room did have a window but it opened into a small atrium used for storage and, it seems, a group of pigeons who were trapped in there. So the view was of a wall and some empty water bottles, with a window that opened into a small space with a glass room that let air hotter than the sun into the room. No cold water offered or any extra fans…we did have one but the plug sockets don’t exist on the side of the room with the beds in. Finally, room 134 is opposite an office…presumably the house keeping staff office, both mornings we were woken by groups of staff being very loud outside and with us being able to hear their loud and inappropriate conversations with their office door open…probably because they were also very hot in there too 🙄 All in all, it was horrendous. Unbearably hot, pigeons throwing themselves at a glass roof all night and loud staff. It’s a shame because the hotel itself is actually lovely with gardens and is in a great location.

Very clean, staff friendly and helpful, food excellent, location and hotel and grounds, very nice.

Nice and serene environment. Good value for money

Central location giving easy access to routes toward Canterbury, Dover etc & into London via train. Twin bedroom, clean, comfortable. Good option for short stay, onward travel. Couple of slight negatives - car park entrance, easy once you find it ! Issue with window in my room, either did not seal properly or problem somewhere around frame. Room almost directly over entrance with courtyard dining/drinking area below meant could hear everything as if window open. Not a big inconvenience for me personally but suggest is a maintenance issue which warrants further investigation. Overall very happy with stay & would definitely use this property again.

First stay here and I enjoyed it. I stayed in a premium room and it's actually good value for money considering the size of the room. I had a huge, modern bathroom and probably the biggest bath I've had the pleasure of sitting in! Having complimentary water and a few snacks in the room was a nice touch too. There is a little noise from the A road it's by but not significant enough to keep me awake. There is. Tesco express just around the corner which is super handy plus a Shell Garage over the road which has a reasonable supply of essentials. I ll stay again.

Lovely location & helpful staff. Plenty of parking

Lovely stay only go one night but would use again if in the area

Very pleasant reception when booking in and booking their restaurant - most helpful. Rooms were very clean and tidy with plenty of space. Our only issue was that the bathroom was divided from the rest of the room by a glass wall, which lit up the whole room when the bathroom was used at night. I’m sure it is a cost effective way of dividing a room, but not very practical if one of a couple needs to use the bathroom in the middle of the night. Food at the hotel was very simple but good and tasty, including the breakfast. Service was also very good, although a bit patronising to be referred to as ‘my lovely’ several times! Would book again though.

Clean, good sized room. Clean bathroom. Decent buffet breakfast. Disappointing you have to pay for parking now.

A great place to stay when visiting family in Sittingbourne. Staff friendly and helpful. Breakfast delicious. Got talking to some like minded ladies. Hope to return soon. Thank you.

Had a very nice stay. Staff were very good. Rooms were first class. The knly fault was the curry I had on Friday night in the restaurant. It was very poor and done in a mircowave. Breakfast was very good, with a good choice of food. Would stay again.

Good parking, comfortable bed, courteous staff. However could do with: wardrobe space - drawers, cupboards (the only storage area was an open area for hanging items) healthier choices, more variety and decent coffee at breakfast. less noise from air conditioning vents above the second floor. proper opaque wall rather than glass door and wall to the bathroom.

Great welcome again from Jack on Reception Early check in much appreciated Late check out too! Bed super comfy Rainfall shower hot Breakfast plentiful Room spotlessly clean TV remote didn't work and the EV charger

Lovely staff on arrival and at breakfast Cooked breakfast wasnt very hot but a l lovely selection.

Stayed at the Coniston on many occasions for work purposes. It really is a lottery on what room you get. Note not all premium rooms are created equal. Some are absolutely shocking excuses for a premium room. On a whole the staff are lovely and helpful. This time, the dark haired girl on reception constantly had a right face on. Far from welcoming! Also for some reason little to no pressure on the shower in my room, combined with the plug on the bath being broken. Breakfast is meant to start at 6:30 Now seeing as I have to be on site at 7am this is quite handy. Usually 15 minutes for breakfast and then travel to site. On 5th April breakfast didn't open until 6:42 which meant I had a grand total of 3 minutes to rush some breakfast down before leaving. I should also add that the breakfast was slightly overcooked. Poor shower, rushed breakfast left me knackered most of the morning. Improvements definitely needed!

Super comfy room Great breakfast Staff attentive

At this particular hotel you may get an iron but not an ironing board. You may get a body wash bottle in the shower but no actual body wash. You will get a bathroom door but it might not close. Also look out for the comedy sticker on the sink taps that says “Caution! High water pressure” as the water dribbles out. Also be aware that the breakfast hot plates stop being replenished about 30 mins before breakfast finishes. But the complimentary KitKat was a nice touch.