奧斯汀市中心凱悅嘉軒酒店

Parking was almost the same price as the room.

Property was fine being down town you’re going to get the 2-3am drunks running through the halls but that’s typical the only let down was the cost of valet. There’s no additional parking so you have to valet and it’s 57 a day a little high especially with tips etc they should consider lowering or making it more known that hey you have to valet or provide alternate parking locations on the site

The pool was not really clean. Me and my daughter went to the pool and the first thing we ser was mucus floating in the pool, very gross. Other than that the place was awesome, perfect spot to be at.

Description said there is a pool in this hotel, but there is not! Thay said they don’t have pool anymore

great stay. very nice and clean. Parking is very expensive ($60)

The hotel shows signs of wear, and no swimming pool. And huge check in crowds.

Elevators were slow and crowded.

The Hyatt Place mandates that you have to valet park your vehicle at $60 per night. We stayed for 2 nights and was appalled on check out that they could not find our vehicle. The valet kept saying the car was on the way for 30 minutes. After we kicked up a big fuss, we discovered that the key was still in the valet box and no one had gone to get the car. They LIED several times when asked about the car. We can handle the truth but to LIE Bold faced when they did not know where the vehicle was is just unacceptable!.

At time of checkout only 1 elevator was working! We stayed on the 9th floor we waited for 35min so we had to go down 9 flights of stairs with our luggage. We had to wait another 30min for valet

The only thing I did not like was that there was no parking at hotel unless you use valet for $50.00. Wasn’t a cost I realized I would have. No one ever said anything about not being parking there. I am a 100% disabled veteran who lives on a fixed income. So they extra cost and then every time we would leave and come back it was an additional $20.00 to park it again.

The staff were all friendly and helpful. The room clean and very comfortable.

Clean and convenient

Good location, excellent staff and great breakfast. The only huge disappointment is the linens everything is very old from sheets, pillows, blankets even the towels looked like rags.

I liked the location and convenience of the hotel - very well situated and service was excellent. One comment is that house keeping skipped us a day and when I brought it up and asked that they come after a certain hour (we would be out again), they came multiple times until I really emphasized a certain time. But not a problem.

Tv wasnt working, wifi was a pain, bathtub drain was clogged, slow drain. Some prior guest's toothpaste was left on the towels which means the towels weren't fresh for my stay. No ice on my floor, no vending machines. Not the greatest.

The Staff was very curtious after I had found fleas in my bed and carpet. Late sleeper beware Dogs are allowed in the hotel and they are all barking in the morning.....

Everything was great but the room was small and the sofa bed was extremely dirty . I paid 350.00 and that was way too much for the room I got .

The staff were friendly and professional, accommodations were clean and new, bed was very comfortable, and the sheets were tight!

Very good location. Property is well maintained.

Excellent customer service from the minute I drove up to the property to the day I left, the staff were always welcoming. The room was cleaned daily, and the hotel was quiet despite many rooms being booked. Many walkable restaurants, coffee places, and a convenient grocery store located across the street. The area around the hotel felt safe even late at night. Parking was expensive, but the valet service was friendly and very quick.

Great hotel. Rooms are nice. Only issue I have is I wish the comforter was thicker for how cold I like the room at night. I like to sleep at around 68 and the comforter was too thin for me at that temp.

Very noisy elevator that we could hear in our room all night whenever it was in use. No idea how an elevator could be loud but sounded like someone was rolling a luggage cart on the floor above us that had broken wheels like a shopping cart. Also had a lot of loud drunk people coming back to the hotel from 2-4 am and partying in the hallway. Not sure if that is because this is close to a lot of night life? If you are looking for a good night rest I would find a different place further away. Breakfast was good but we had to wait in line for a while for the staff to refill the pancakes or waffles. Comfy bed but lumpy pillows. Staff was nice.

The corner room with large windows was amazing.

Location is convenience. Breakfast is good. The air condition is noisy when it is on .

My room in particular was very stuffy and the heating/AC vent was SOOO loud that it woke me up several times in the middle of the night.

Great staff, clean quiet spacious room, great breakfast, great location. I have no complaints.

Good location great staff , wifi was shakey, breakfast buffet weak.

The bed was comfortable but I thought it weird and annoying that the chair at the desk was not on wheels. I was there on business and needed to use the desk a lot and the heavy, hard to move desk chair was a surprisingly disappointing inconvenience. There are rolling chairs in the business area of the lobby- those would be good in the rooms.

A little rundown. Noisy

The mini fridge in the room did not work so my left-over food I had for dinner went bad

I recently stayed at the Hyatt Place Austin Downtown, for a weekend training that was not too far away, and while my stay was wonderful overall, the true highlight was the incredible service I received at the front desk. Phem went above and beyond—she was exceptionally warm, personable, knowledgeable, and genuinely helpful. She went above and beyond to ensure I had everything I needed. In addition, Hakim was equally welcoming and attentive. Together, they made my experience memorable, and I wanted to take a moment to recognize their outstanding hospitality and professionalism. providing outstanding assistance throughout my stay. Both employees truly made my trip memorable with their kindness and genuine hospitality. Hyatt Place Downtown, they are tremendous assets to your team!

The staff was wonderful…very pleasant and helpful. Breakfast was great. Room was very clean. My only complaint is the mattress was too hard for me.

In addition to the obvious amenities which they hit out of the park (clean room, great breakfast, hustling and bustling staff), the elevators were fast and plentiful. Really essential for such a tall 18 story hotel. This is our second stay here, and my husband will stay no place else in Austin.

Great hotel. Friendly staff that was very helpful.

The parking was HORRIBLE we got Valet parking that was expensive it ended up being $130 to wait 30 hour for it. Dallas told us our car was coming then disappeared. Grayson was very accommodating and deserves a raise

Staff was very helpful

Great hotel close to the Marriott convention center. It was clean and the service was awesome. Great breakfast selections. Would definitely stay here again.

The hotel was good, breakfast was poor, and valet service was very slow and they charged us for two nights when we only stayed 1. Been calling manager about it and he still has not returned my call. Overall was not a pleasant experience.

The staff were great, and the location was perfect—within walking distance to a variety of restaurants in downtown. We really enjoyed the vibrant street nightlife. Austin is a beautiful city filled with happy, welcoming people. My family loves spending weekends in downtown Austin, and we definitely plan to return.

The Hyatt Place mandates that you have to valet park your vehicle at $60 per night. We stayed for 2 nights and was appalled on check out that they could not find our vehicle. The valet kept saying the car was on the way for 30 minutes. After we kicked up a big fuss, we discovered that the key was still in the valet box and no one had gone to get the car. They LIED several times when asked about the car. We can handle the truth but to LIE Bold faced when they did not know where the vehicle was is just unacceptable!.

Awesome location near all of the downtown hot spots.

Since we were there for SXSW, this was the perfect location. Literally right next to the convention center and just a couple blocks from 6th street. We just valet our vehicle when we check in and walked everywhere.

Great location

We liked the fact that there are many places of entertainment all within walking distance. We did not like the amount of homeless folks.

Great location. I still have issues with $56 a night for parking, but It's the way of the world now, so live with it I guess. The best part of the time at this beautiful Hotel was the proximity of food and live entertainment. I felt like Fried chicken and found Gus's WORLD FAMOUS CHICKEN literally across the street. I wanted to hear live music and found that Antones was only a few blocks away. Easily within walking distance. I wanted some snacks and saw a small grocery store across the street. So everything I felt I needed was easy to find. I did notice some homeless but never felt threatened. Overall the stay was enjoyable.

Fantastic location right at the heart of Austin. Easy walk to Rainey & 6th Street. Everything else was also a quick to walk (parks, shopping, restaurants & boards). The staff was super friendly and always willing to help. Their breakfast had a great selection and variety for all dietary restrictions. Highly recommend this hotel!

Pleasant clean accommodations. Dining and attractions in easy (walkable) reach.

Great walking distance to all the places to see, 6th st., So Co shopping, Lady Bird Lake, and so many great restaurants. Parking at the hotel was expensive and we found that parking on the street was the way to go, especially if you’re checking out different spots like Barton’s Springs or Travis Lake. Street parking on Sundays is free! Overall it was a great stay except for the hiccup of being accidentally locked out of our room due to a mistake made at the front desk. My only suggestion would be to work on customer service and being more accommodating. It’s a great location and walking distance to a lot of great attractions Austin has to offer and felt pretty safe to me. Rooms were clean. I would stay again.

Centrally located, within walking distance of several restaurants. Good price point for this hotel. Have stayed here before and will likely stay again.

The staff were great, and the location was perfect—within walking distance to a variety of restaurants in downtown. We really enjoyed the vibrant street nightlife. Austin is a beautiful city filled with happy, welcoming people. My family loves spending weekends in downtown Austin, and we definitely plan to return.

The breakfast could use a bit more options

We enjoyed our stay. The location is great for restaurants and activities. We ate at Eddie V's and attended a concert at ACL live. We enjoyed the complimentary breakfast.

Great staff, clean quiet spacious room, great breakfast, great location. I have no complaints.

Great buffet style continental breakfast with anything you could want for a great start to your day. Highly recommend staying at this property.

Really enjoyed my stay. Staff was always helpful and friendly. My only complaint was breakfast - quality of food was poor.

courteous staff, great breakfast, clean

Great hotel close to the Marriott convention center. It was clean and the service was awesome. Great breakfast selections. Would definitely stay here again.

Good location great staff , wifi was shakey, breakfast buffet weak.

Staff was courteous and helpful. Room was clean. Nice size, plenty of room for 3 people. Breakfast was crowded. Most items were not being replenished fast enough to keep up with the demand. Coffee also ran out.

Amazing location, walkable to everything you want to see in downtown Austin… the breakfast included was delicious and had such a great variety to make everyone happy. Loved the water station and fresh fruit near the entrance. It was quiet, clean, and the staff was so friendly and attentive. This is my go to place in Austin !