Bougainville Bay Hotel

Sólo llegar intentaron estafar nos diciendo que como política del hotel no aceptaban pagos des de Booking. Yo sorprendido al haber pagado lo verifiqué y al ensenarle al recpecionista hizo como que volvía a comprobarlo y finalmente aceptó que si estaba pagado, empezamos bien... Nuestra sorpresa al llegar es cuando nos dicen que el spa solo abre dos días a la semana ( no coincidíamos) el gimnasio solo abre de 8am a 10 am ( las mismas horas que está abierto el desayuno por lo que tienes que escoger si comer o entrenar...) Y todas las piscinas estaban cerradas. Básicamente ninguno de los servicios que se proponían del hotel estaban abiertos... Por último estando el hotel casi vacío por no ser temporada alta, nos dieron una habitación con vistas a una pared en obras (estando el hotel delante del mar) y al pedir un cambio nos intentaron cobrar 118 euros para poder hacer el cambio, siendo este cambio hacia una categoría más baja (ya que habíamos cogido la habitación Deluxe) finalmente tras tener que enfadarme e insistir nos dieron esta habitación de menos categoría con vistas al mar gratis. No volveremos

Do not get sucked into the Instagram promotions for this hotel. It’s as though the hotel staff deliberately try to be as rude and unhelpful as possible! The floor plan of the hotel is the worst I’ve ever seen not to mention the 1 elevator that can barely fit 4 people in it. Once you find the right one you’ll be waiting for a while! The food is average at best although I didn’t get food poisoning so that’s a plus. The music is so loud it’s impossible to have a conversation and the genre is either 2am club dance music or hip hop. The roof top pool is accessible for €36 each. Fair to say I wouldn’t go back to this hotel even if they paid me. I usually don’t bother to leave reviews but this place just left me wanting to go home as soon as possible..

The staff is rude : doesn't Say hello and respond when we Say it. They give us only one room card for 3 adults in the room and refused to give another which created issues and inconfort. During the breakfast, they are harcelling us to take the vessels and dont let us finish to get ouf breakfast in calm. The swimming pool in picture used for promotion is billeable 25euros. Overall i dont recommend the stay, for this Price we Can expect a better experience and services from the staff

The only reason I’m giving 4 stars is because they wanted to charge us 25 euros per person for the infinity pool. They said it’s not included in the price even though it’s not mentioned anywhere on hotels.com. We were willing to pay and when we came back to the desk after we put our swim suits on I was told my son, who is 13, wasn’t allowed. Everything else about this hotel is amazing.

Prepare for a long wait for the elevator every time you want to use it!

Breakfast was great, continental and english bfast was provided with pork and chicken served separately. We really wanted to use the pool only to be told that it had been drained. The service was great and he offered spa facilities, the problem is we were checking out at 10am and the spa opens at 1pm so couldn’t make use of it. Clean modern room. The bathroom had stains around the sink which wasn’t pleasant to look at. Visited mid October and they said air con has been switched to only provide hot air for the entire building. There was suppose to be a mini bar in the fridge but it was completely empty so make sure you check this/ tell them in advance if this is the case to avoid getting charged. Overall, modern and clean room. However, not good value for money because so many facilities that were suppose to be included weren’t available.

Très déçue nous avions réservé cet hôtel pour profiter du spa et finalement il n'est ouvert que le weekend

This hotel really does have the potential to be 4* however it's not quite up to scratch. Before I arrived I read a lot of reviews saying the staff were rude but this simply wasn't the case everyone was always polite. The room it's self was very spacious and super clean. Couldn't fault it. However the shower was cold. We complained about this 3 times to be told someone would come and fix it but they never did. We went in may, when you book it says pools open in may. However they were not when we arrived. We asked and then they started to open them. But the area around the open outside pool was like a building site, broken tiles around which seemed very unsafe. The indoor pool was nice once they had heated it up lol. Not all the bars they advertise were open. I understand mag is low season but they really should tell you not all the pools and bars will be open when you're booking. I would recommend this hotel for a cheap clean room but don't have high hopes about the facilities they sell you.

Summary of our stay: Unnecessarily inconvenient. This hotel has some great things about it. but also some things that are just unnecessarily inconvenient. overall the stay at this hotel is good the Rooms are Ok. our room had a lot of things that were broken or half broken; the chairs had broken legs, the toilet roll holder was loose and the shower door was also loose. The going up buttons to call the elevator in our floor. (3rd) did not work, so we had to press the down button to call the elevator. which meant we often had to travel with the elevator down first before going up to the roof for the restaurant) it's not a big deal but just annoying. To get the towels for the beach and pool area you have to go down to the basement in the parking lot. why can't the girl sitting by the pool, admitting guest to the pool area have the towels so guest doesn't have to try to navigate this hotel? I don't know. We asked in the reception If it's possible to look at the rooftop pool area which cost 25 euro to use per person per day (quite pricy) but there was no way that was possible (If I'm paying 50 euros for me and my wife to access an area I want to see what I get). at the pool area I asked for an espresso from their espresso machine at around 1PM. but that was not possible. they stopped using the espresso machine after 11AM and only served cheap instant coffee. This hotel could be really great, it could be an amazing stay, instead it ended up being a mediocre stay at best

Styr unna Saranda (veldig turistisk og kaotisk) og dette hotellet. Frokosten var bra, men ellers ikke verdt å besøke restaurantene der. For å komme inn på bassenget på øverste etasje (som de reklamerer for på bildet) må man betale 30 euro pr.person. Kun 1 heis tilgjengelig så de fleste brukte trappene.

Kamers proper en modern ingericht maar accomodatie zelf mag opgefrist worden. Personeel leek niet vrolijk om daar te werken

Schönes Hotel in guter Lage. Toller Blick und komfortable Zimmer, gutes Frühstück. Vor dem Hotel stapelt sich leider der Müll auf Gehweg. Hotel bekam Lieferung, Kartons lagen durchnässt herum, Glasscherben während des ganzen Aufenthalts. Klar ist es nicht mehr Hotelgrundstück, aber von ihnen verursacht und die Gäste müssen da lang... im Hotel selbst sehr sauber, nettes Personal. Strand ist recht klein und Kies, dafür viele Liegen auf einer Art Terrasse direkt am Meer.

Rent og pænt og meget smukt hotel i sten og fliser Der skulle måske overvejes mere end en elevator til 120 værelser Lidt skuffet over pool var lav og varm Meget turistet og svært at finde bord til morgenmaden

Breakfast was great, continental and english bfast was provided with pork and chicken served separately. We really wanted to use the pool only to be told that it had been drained. The service was great and he offered spa facilities, the problem is we were checking out at 10am and the spa opens at 1pm so couldn’t make use of it. Clean modern room. The bathroom had stains around the sink which wasn’t pleasant to look at. Visited mid October and they said air con has been switched to only provide hot air for the entire building. There was suppose to be a mini bar in the fridge but it was completely empty so make sure you check this/ tell them in advance if this is the case to avoid getting charged. Overall, modern and clean room. However, not good value for money because so many facilities that were suppose to be included weren’t available.

Hôtel qui vieillit mal . Les chambres sont correctes mais les espaces communs sont très moyens. Très bruyant Petit déjeuner sans goût dans une salle fermée sans lumière directe Rapport qualité prix qui est mon d’être au niveau d’un hôtel 4 étoiles

This hotel really does have the potential to be 4* however it's not quite up to scratch. Before I arrived I read a lot of reviews saying the staff were rude but this simply wasn't the case everyone was always polite. The room it's self was very spacious and super clean. Couldn't fault it. However the shower was cold. We complained about this 3 times to be told someone would come and fix it but they never did. We went in may, when you book it says pools open in may. However they were not when we arrived. We asked and then they started to open them. But the area around the open outside pool was like a building site, broken tiles around which seemed very unsafe. The indoor pool was nice once they had heated it up lol. Not all the bars they advertise were open. I understand mag is low season but they really should tell you not all the pools and bars will be open when you're booking. I would recommend this hotel for a cheap clean room but don't have high hopes about the facilities they sell you.

Très mauvaise expérience, l’hôtel était vide mais on a eu la chambre avec vue sur le mur. À notre arriver des cloportes dans la salle de bain, la porte de la salle de bain commençait à moisir en bas. Nous avons réservé cet hôtel car les piscine étaient accessible jusqu’au 30 octobre + une piscine intérieur: arrivé là bas l’intituler avait changé les piscine fermé dès le 30 septembre même la piscine intérieur. Nous devions avoir une place de parking mais arriver là bas c’est 12€ par jour pour une place de parking. La carte de la chambre n’a jamais fonctionné. En 4 jours la femme de ménage est passé qu’une seule fois dans la chambre. Très décevant

Our hotel room had issues. Didn’t lock from inside. Property looked tired and played out. There is an outdated collateral system for towels for the beach and pool. The buffet was average at best. The Waterfront area was dirty with cigarettes and containers floating in the water. We really wanted to love this place, but left unhappy and would never Recommend anyone to stay. The only positive thing is that the staff was very nice, but I felt they were constricted and restricted within their roles. There are many other places to stay in the surrounding area and I would hope they step up their game.

When checking in and seeing what our room options were, we wanted to cancel our booking immediately. The rooms are not the cleanest, and had a problem with hot water at one point. There were stains on the coffee table that the house keeper wouldn’t wipe, the floors looked and felt dirty, the couches looked like there never been cleaned. The room upgrade was a waste of money as the room was very small, view was OK, the beach in the property is very small and not at all what I expected. When we tried to cancel our booking we were told we wouldn’t get a full refund and would lose the 1 night stay as penalty. When asking for cancellation confirmation the staff member was rude, wouldn’t provide a receipt, kept rolling his eyes and he spoke in a very low tone, I could barely hear him. Because he wouldn’t provide cancellation confirmation, we decided to stay as we thought Expedia won’t provide the rest of the refund without proof!! The hallways are very musty, the carpets are so dirty and stained. Breakfast was OK, coffee was extra and not included, it was €4/coffee may I add. I would never stay here again!

Hotellet er jevnt over bra, med god standard. Rommet var moderne og fint, og renholdet her var helt strålende. Det var derimot teppegulv i gangene (ikke viktig, men allikevel) som var veldig ekle. Utrolig hyggelige ansatte både ved restaurantene, ved frokosten og bassenget. Eksepsjonelt god badevakt som hadde full kontroll på alle! Servicepersonellet i resepsjonen var ikke like hyggelige, men vi fikk hjelp til det vi hadde behov for. Fine bassenger, deilig ved stranden og vi har bare kost oss. Et lite minus for ALT FOR HØY musikk ved bassenget utover ettermiddagen (høyttalerne var ikke gode nok for lydnivået) Vi kan fint komme tilbake.

Hotel decor was amazing. Staff friendly and helpful. Amazing views from rooms.

Bed was excellent. Food very good too

We had the biggest room in the hotel, and only one bathroom, family of three, not happy about!!

Hele mooie kamers.

Good location - nice spot to swim and enjoy the sea. Short 6-8 min walk to the action with all the bars & restaurants. Great view from the hotel rooms!

Sehr schönes Zimmer mit seitlichen Blick nach Korfu. Umfangreiches Angebot des Hotels und freundliches Personal. Wir kommen wieder.

Buen hotel, bien ubicado. No había lo que reservamos que eran una pieza con 2 habitaciones y nos dieron 2 habitaciones no conectadas. Desayuno limitado

Très mauvaise expérience, l’hôtel était vide mais on a eu la chambre avec vue sur le mur. À notre arriver des cloportes dans la salle de bain, la porte de la salle de bain commençait à moisir en bas. Nous avons réservé cet hôtel car les piscine étaient accessible jusqu’au 30 octobre + une piscine intérieur: arrivé là bas l’intituler avait changé les piscine fermé dès le 30 septembre même la piscine intérieur. Nous devions avoir une place de parking mais arriver là bas c’est 12€ par jour pour une place de parking. La carte de la chambre n’a jamais fonctionné. En 4 jours la femme de ménage est passé qu’une seule fois dans la chambre. Très décevant

When checking in and seeing what our room options were, we wanted to cancel our booking immediately. The rooms are not the cleanest, and had a problem with hot water at one point. There were stains on the coffee table that the house keeper wouldn’t wipe, the floors looked and felt dirty, the couches looked like there never been cleaned. The room upgrade was a waste of money as the room was very small, view was OK, the beach in the property is very small and not at all what I expected. When we tried to cancel our booking we were told we wouldn’t get a full refund and would lose the 1 night stay as penalty. When asking for cancellation confirmation the staff member was rude, wouldn’t provide a receipt, kept rolling his eyes and he spoke in a very low tone, I could barely hear him. Because he wouldn’t provide cancellation confirmation, we decided to stay as we thought Expedia won’t provide the rest of the refund without proof!! The hallways are very musty, the carpets are so dirty and stained. Breakfast was OK, coffee was extra and not included, it was €4/coffee may I add. I would never stay here again!

O quarto onde ficamos, não tinha isolamento acústico, nem nas paredes, nem nos vidros. O hotel, infelizmente, é hospedado por pessoas de várias “espécies “, jovens que não respeitam o próximo, com som e comportamentos inapropriados, e famílias com crianças com comportamentos inadequados também.. O ruído externo também prejudica o descanso. A porta estava quebrada, entrando ruído externo e não funcionando a chave eletrônica.. As toalhas de piscinas, você só pode trocar 1X, ou seja, se molhar na piscina, terá que ficar o dia inteiro com ela..

My stay at Bougainville Bay was enhanced by the very attentive staff and hospitality team. They were always available and eager to help.

Very well maintained property with great food options. The staff was polite and gave clear instructions at the check-in making it pretty transparent and pleasant experience.

Sólo llegar intentaron estafar nos diciendo que como política del hotel no aceptaban pagos des de Booking. Yo sorprendido al haber pagado lo verifiqué y al ensenarle al recpecionista hizo como que volvía a comprobarlo y finalmente aceptó que si estaba pagado, empezamos bien... Nuestra sorpresa al llegar es cuando nos dicen que el spa solo abre dos días a la semana ( no coincidíamos) el gimnasio solo abre de 8am a 10 am ( las mismas horas que está abierto el desayuno por lo que tienes que escoger si comer o entrenar...) Y todas las piscinas estaban cerradas. Básicamente ninguno de los servicios que se proponían del hotel estaban abiertos... Por último estando el hotel casi vacío por no ser temporada alta, nos dieron una habitación con vistas a una pared en obras (estando el hotel delante del mar) y al pedir un cambio nos intentaron cobrar 118 euros para poder hacer el cambio, siendo este cambio hacia una categoría más baja (ya que habíamos cogido la habitación Deluxe) finalmente tras tener que enfadarme e insistir nos dieron esta habitación de menos categoría con vistas al mar gratis. No volveremos

The staff is rude : doesn't Say hello and respond when we Say it. They give us only one room card for 3 adults in the room and refused to give another which created issues and inconfort. During the breakfast, they are harcelling us to take the vessels and dont let us finish to get ouf breakfast in calm. The swimming pool in picture used for promotion is billeable 25euros. Overall i dont recommend the stay, for this Price we Can expect a better experience and services from the staff

It was absolutely gorgeous and the staff were amazing <3

Vi kom tid en bra tid innan rummet skulle vara klart och incheckningen på sidan sa mellan 11-15. När vi kom dit så var det endast vid 15 man kunde checka in. Dom löste ingenting kring detta. Vi fick sedan ett rum som luktade väldigt illa… innan vi checkade in på boendet så sa dom att vi har tillgång till alla faciliteter men vart vi än rörde oss behövde vi ha rumsnummer, vilket vi inte fått än. Så allting blev bara omständigt. Boendet i sig har flera våningar men det finns bara en hiss som alla använder, även personal så hissen är oduglig. Det ska vara familjevänligt men tycker att faciliteten inte tillåter det med tanke på hissen, alla trappor, omständigheterna kring solstolar och höga musiken i poolområdet. Mitt betyg 2,5/5.

Staff were super nice

This hotel really does have the potential to be 4* however it's not quite up to scratch. Before I arrived I read a lot of reviews saying the staff were rude but this simply wasn't the case everyone was always polite. The room it's self was very spacious and super clean. Couldn't fault it. However the shower was cold. We complained about this 3 times to be told someone would come and fix it but they never did. We went in may, when you book it says pools open in may. However they were not when we arrived. We asked and then they started to open them. But the area around the open outside pool was like a building site, broken tiles around which seemed very unsafe. The indoor pool was nice once they had heated it up lol. Not all the bars they advertise were open. I understand mag is low season but they really should tell you not all the pools and bars will be open when you're booking. I would recommend this hotel for a cheap clean room but don't have high hopes about the facilities they sell you.

When checking in and seeing what our room options were, we wanted to cancel our booking immediately. The rooms are not the cleanest, and had a problem with hot water at one point. There were stains on the coffee table that the house keeper wouldn’t wipe, the floors looked and felt dirty, the couches looked like there never been cleaned. The room upgrade was a waste of money as the room was very small, view was OK, the beach in the property is very small and not at all what I expected. When we tried to cancel our booking we were told we wouldn’t get a full refund and would lose the 1 night stay as penalty. When asking for cancellation confirmation the staff member was rude, wouldn’t provide a receipt, kept rolling his eyes and he spoke in a very low tone, I could barely hear him. Because he wouldn’t provide cancellation confirmation, we decided to stay as we thought Expedia won’t provide the rest of the refund without proof!! The hallways are very musty, the carpets are so dirty and stained. Breakfast was OK, coffee was extra and not included, it was €4/coffee may I add. I would never stay here again!

Very good service and very helpful staff, the location is also very good, Fresh and good breakfast. I have nothing bad to say about the hotel,

Great hotel with lots of facilities. Quite a walk from the centre of Serranda. Lots of elements have extra charges, which can be expensive if you want to use them.

Nice location

Schönes Hotel in guter Lage. Toller Blick und komfortable Zimmer, gutes Frühstück. Vor dem Hotel stapelt sich leider der Müll auf Gehweg. Hotel bekam Lieferung, Kartons lagen durchnässt herum, Glasscherben während des ganzen Aufenthalts. Klar ist es nicht mehr Hotelgrundstück, aber von ihnen verursacht und die Gäste müssen da lang... im Hotel selbst sehr sauber, nettes Personal. Strand ist recht klein und Kies, dafür viele Liegen auf einer Art Terrasse direkt am Meer.

It was beautiful hotel and walking distance to all the restaurant and beach.

Good location - nice spot to swim and enjoy the sea. Short 6-8 min walk to the action with all the bars & restaurants. Great view from the hotel rooms!

Great hotel, great location, nice room, walking distance to city sentrum, nice hotel employes, great parking and the hotel looked fantastic. Loved my stay at the hotel

Great place and super nice hotel. Great views and the infinity pool was awesome. Just a small hike from the boardwalk with all the shops but plenty of food everywhere

Buen hotel, bien ubicado. No había lo que reservamos que eran una pieza con 2 habitaciones y nos dieron 2 habitaciones no conectadas. Desayuno limitado

Bra läge om man gillar promenader. Fantastisk pool och solnedgången på infinitypoolen får man absolut inte missa.

Very good service and very helpful staff, the location is also very good, Fresh and good breakfast. I have nothing bad to say about the hotel,

Sehr leckeres essen viel auswahl

Bed was excellent. Food very good too

Rent og pænt og meget smukt hotel i sten og fliser Der skulle måske overvejes mere end en elevator til 120 værelser Lidt skuffet over pool var lav og varm Meget turistet og svært at finde bord til morgenmaden

Breakfast was great, continental and english bfast was provided with pork and chicken served separately. We really wanted to use the pool only to be told that it had been drained. The service was great and he offered spa facilities, the problem is we were checking out at 10am and the spa opens at 1pm so couldn’t make use of it. Clean modern room. The bathroom had stains around the sink which wasn’t pleasant to look at. Visited mid October and they said air con has been switched to only provide hot air for the entire building. There was suppose to be a mini bar in the fridge but it was completely empty so make sure you check this/ tell them in advance if this is the case to avoid getting charged. Overall, modern and clean room. However, not good value for money because so many facilities that were suppose to be included weren’t available.

Hôtel qui vieillit mal . Les chambres sont correctes mais les espaces communs sont très moyens. Très bruyant Petit déjeuner sans goût dans une salle fermée sans lumière directe Rapport qualité prix qui est mon d’être au niveau d’un hôtel 4 étoiles

Summary of our stay: Unnecessarily inconvenient. This hotel has some great things about it. but also some things that are just unnecessarily inconvenient. overall the stay at this hotel is good the Rooms are Ok. our room had a lot of things that were broken or half broken; the chairs had broken legs, the toilet roll holder was loose and the shower door was also loose. The going up buttons to call the elevator in our floor. (3rd) did not work, so we had to press the down button to call the elevator. which meant we often had to travel with the elevator down first before going up to the roof for the restaurant) it's not a big deal but just annoying. To get the towels for the beach and pool area you have to go down to the basement in the parking lot. why can't the girl sitting by the pool, admitting guest to the pool area have the towels so guest doesn't have to try to navigate this hotel? I don't know. We asked in the reception If it's possible to look at the rooftop pool area which cost 25 euro to use per person per day (quite pricy) but there was no way that was possible (If I'm paying 50 euros for me and my wife to access an area I want to see what I get). at the pool area I asked for an espresso from their espresso machine at around 1PM. but that was not possible. they stopped using the espresso machine after 11AM and only served cheap instant coffee. This hotel could be really great, it could be an amazing stay, instead it ended up being a mediocre stay at best

Styr unna Saranda (veldig turistisk og kaotisk) og dette hotellet. Frokosten var bra, men ellers ikke verdt å besøke restaurantene der. For å komme inn på bassenget på øverste etasje (som de reklamerer for på bildet) må man betale 30 euro pr.person. Kun 1 heis tilgjengelig så de fleste brukte trappene.

Our hotel room had issues. Didn’t lock from inside. Property looked tired and played out. There is an outdated collateral system for towels for the beach and pool. The buffet was average at best. The Waterfront area was dirty with cigarettes and containers floating in the water. We really wanted to love this place, but left unhappy and would never Recommend anyone to stay. The only positive thing is that the staff was very nice, but I felt they were constricted and restricted within their roles. There are many other places to stay in the surrounding area and I would hope they step up their game.

When checking in and seeing what our room options were, we wanted to cancel our booking immediately. The rooms are not the cleanest, and had a problem with hot water at one point. There were stains on the coffee table that the house keeper wouldn’t wipe, the floors looked and felt dirty, the couches looked like there never been cleaned. The room upgrade was a waste of money as the room was very small, view was OK, the beach in the property is very small and not at all what I expected. When we tried to cancel our booking we were told we wouldn’t get a full refund and would lose the 1 night stay as penalty. When asking for cancellation confirmation the staff member was rude, wouldn’t provide a receipt, kept rolling his eyes and he spoke in a very low tone, I could barely hear him. Because he wouldn’t provide cancellation confirmation, we decided to stay as we thought Expedia won’t provide the rest of the refund without proof!! The hallways are very musty, the carpets are so dirty and stained. Breakfast was OK, coffee was extra and not included, it was €4/coffee may I add. I would never stay here again!

Hotellet er jevnt over bra, med god standard. Rommet var moderne og fint, og renholdet her var helt strålende. Det var derimot teppegulv i gangene (ikke viktig, men allikevel) som var veldig ekle. Utrolig hyggelige ansatte både ved restaurantene, ved frokosten og bassenget. Eksepsjonelt god badevakt som hadde full kontroll på alle! Servicepersonellet i resepsjonen var ikke like hyggelige, men vi fikk hjelp til det vi hadde behov for. Fine bassenger, deilig ved stranden og vi har bare kost oss. Et lite minus for ALT FOR HØY musikk ved bassenget utover ettermiddagen (høyttalerne var ikke gode nok for lydnivået) Vi kan fint komme tilbake.