Central Kensington Apartments

The accommodation was ok. The pool was lovely. But the carpets were dirty, and the room was tiny. The bed was fine, and it was clean.

Very disappointing stay. Air cons were missing parts and had elevated noise. Dishwasher was broken and dangerous to use. Carpets were stained and smelly. Ceiling lights not working or broken. TV display flashed for 5 min's after turn on. Fan in bedroom unusable, noise was deafening. Pool was very cloudy and green. AWFUL. Bedside lamp flash's with cord movement, dangerous. Location is good and handy to resturants.

Excellent hotel to stay ! Very clean, spacious apartments with a dishwasher, washing /drier , comfortable beds and secure parking . Freindly management , accommodated my very mast minute booing request! Will stay again and highly recommend this hotel for the travellers! Thank you

Close to Queenlsand Country Bank Stadium and Town Centre. Quiet area. Good for Short Term stay. Only disadvantage a lack of a guest laundry.

Staff at reception was helpful and made checking in easy. The room had dirty used tissues under the bed and couch. Also one of the cleaners looked off chops. Pool a little dirty and could do with a scoop to clean out leaves and stuff. Location good as

Freindly management , easy check in , clean , spacious and secure complex , excellent parking on the premises. Highly recommend it to all travellers! Thank you

Customer service attendant upon check in was rude and made check in more difficult. Pool was murky and needed to be filled. Master bedroom shower was stuck on cold temperature. Location was great with great views, bedding was very comfortable. Master bedroom aircon was noisey, on the day of our departure the gate fob stopped working so we had to use the public parking and load the the car upon departure out the front. OVERALL WE HAD A NICE STAY JUST MUCH ROOM FOR IMPROVEMENT STARTING WITH BETTER CUSTOMER SERVICE UPON ARRIVAL.

Unfortunately our unit had a lot of stains on the carpet and acked kitchen supplies (what was there was not very clean). The unit was just untidy/unclean and could do with some attention. Although there was a foxtel box, there wasn't many channels to choose from, no netflix or the option to use netflix. There was so much disturbances from neighbouring businesses at ridiculous hours of the night/early morning. We had to contact a restaurant at one stage to tell them to avoid building an aluminium cabinet at 9.30 at night! With all this being said, the staff at reception were amazing at check in and during our stay. The unit was in a convenient spot for us, the parking was great with it being in a gated parking bay and I felt safe in this unit block. With a little TLC to the unit and a chat to neighbouring businesses about noise, it would be an amzing spot to stay.

Dirty and unsanitary. Broken dishwasher, dirty pots and cups, no fry pan, stain in carpet, dirty and broken curtain. Light in kitchen didn’t eirk

Apartment was quite roomy with a balcony, condition was average, bed was very hard.There was a washer drier but no airing rack forcing us to use drier.Full kitchen with everything u would need.

Furniture could be updated, bed was not comfortable & quite lumpy. found what looked like gecko poo behind kettle.

Room was quite filthy. Mould on the ceiling in bathroom. Holes in the towels. Stains and grubby marks all over the walls. Stains all over carpet. Rubbish found under the bed. Dish washer stank. Bed was extremely uncomfortable. I could literally feel all of the springs. I even stuck my hand under it to see if it was the wrong way up but it was the same on the other side. Quite disappointed

DO NOT STAY HERE!!!!!!!!! The bed is the size of the entire room. The carpet was stained and sticky. The aircon stank like it was full of mould. They turned off the hot water around 7am on a Monday. And they charge as much as a real hotel. Disgusting, overpriced and uncaring staff.

It’s not clean mould in shower dirty dishes in dishwasher from previous clients

I would like to provide some feedback regarding our stay at Vine Kensington at Central. We checked in last Friday and upon arrival we noted that the unit wasn’t cleaned properly. There was cigarette butts and dirt out on the balcony and the table hadn’t been wiped over. On the Sat morning while making the bed I noticed that the doona was absolutely filthy. There were stains all over it. It was quite upsetting to see how dirty it was. I called reception to inform them and ask for a new doona. The lady I spoke to struggled to understand what I was asking. I said that I was happy to remake the bed myself, I just wanted a clean doona. I advised her that I would leave the dirty one on the lounge for collection. When we returned from shopping, I found the dirty one still on the lounge along with a mattress protector. I didn’t bother to call reception again as I was a struggle last time. I just left them both on the floor. We also went to use the washing machine and it didn’t work. My husband spoke to a cleaner downstairs and she passed the message to someone. They were sending out the maintenance guy first thing on Tuesday. So far noone has fixed it. There are a few other things around the unit that needs cleaning. For instance, the vent in the bathroom has a huge buildup of fluff on it. There is laundry powder all over the floor beside the washing machine, the carpets have stains everywhere.

Neglected rooms, curtains falling apart, cobwebs all over ironing board. Needs a refurb from what it used to be

Very disappointing stay. Air cons were missing parts and had elevated noise. Dishwasher was broken and dangerous to use. Carpets were stained and smelly. Ceiling lights not working or broken. TV display flashed for 5 min's after turn on. Fan in bedroom unusable, noise was deafening. Pool was very cloudy and green. AWFUL. Bedside lamp flash's with cord movement, dangerous. Location is good and handy to resturants.

Do not stay here, walked in and walked out again. Fan sounded like a cement mixer, stains on the carpet and coffee table that looked like it come from the tip.

Absolutely filthy. Broken furniture, holes in walls, no hot water in ensuite, black mould covered the bathroom roof, curtains stained, outdoor furniture not even fit for the junk pile. Would give zero stars if I could. When I complained I was told by the office staff that working there was embarrassing because of all the complaints and the poor strandered of the rooms. Apparently management have no interest in addressing the many guest concerns

I booked a standard room and got just that, the aircon obviously has seen better days as I spent my stay sweating. The aircon struggled to blow any cold air and made a loud rattle as the wall unit nearly shook itself off the wall. The bed was not made properly, with two sheets wrapped around a doona that was stained. I went to make a cup of coffee the next morning and found the mugs were still filthy from previous guests. DO NOT STAY HERE.

The property is a little tired and needs attention. For example, each of the 2 air conditioners in my room was so loud, screeching & annoying, I had to turn them off at night to get to sleep. Annoying.

Room was very small

Air conditioner in bedroom blew hot air and the fan was making ticking noises. The apartment was not the cleanest. We got around 2 hours sleep and paid a lot to stay here.

The room although a studio, was no bigger than my walk in robe. Terrible size.

The picture in the website showed quite a nice good sized room.. The room was extremely small, I’d say snout 3m x 3.5n .. tiny! The only saving grace was it WAS clean.. but I will never stay there again.

Excellent hotel to stay ! Very clean, spacious apartments with a dishwasher, washing /drier , comfortable beds and secure parking . Freindly management , accommodated my very mast minute booing request! Will stay again and highly recommend this hotel for the travellers! Thank you

Great stay spacious apartment very convenient location. Would stay again

Apartment was quite roomy with a balcony, condition was average, bed was very hard.There was a washer drier but no airing rack forcing us to use drier.Full kitchen with everything u would need.

The property and room itself were clean. The ONE BIG ISSUE I had was the room I was in. It was on the Foyer level. Was very noisy from people coming in and out. ..then the staff very very noisy chatting in the hallway in the morning. And I had some sort of office that was connected to my apartment, with a door, it was locked but could hear EVERYTHING from that room, including swearing at times. Think its SO WRONG to have this connected in this way. NOT HAPPY AT ALL....

Unfortunately, the A/C in the bedroom of the self-contained unit was incredibly loud and did not work very well, the fan was also extremely noisy at a high speed and didn't work at the two lower speeds. There was an unsightly huge brown stain on the carpet as you enter and the carpets look like they need to be redone. There was not much in the way of cooking utensils/crockery and no explanation on what to do with recyclables that can't go down the garbage shoot.

I was told my booking was cancelled and that i had to go through the app

Great location and good service. Very clean too. Great for families.

Excellent hotel to stay ! Very clean, spacious apartments with a dishwasher, washing /drier , comfortable beds and secure parking . Freindly management , accommodated my very mast minute booing request! Will stay again and highly recommend this hotel for the travellers! Thank you

Overall abit of a disappointment. The apartment was okay. The bathroom had mould and hair in the shower and the layout meant that you couldn’t have the laundry open and get to the shower at the same time. The kitchen equipment was dirty and the dishwasher smelt so bad I couldn’t stand opening it to use it. The staff at the front reception were rude and not helpful at all.

Freindly management , easy check in , clean , spacious and secure complex , excellent parking on the premises. Highly recommend it to all travellers! Thank you

Terrible check in they said my card was declined not enough funds it had full funds locked my card out i had to contact the bank accomadation had already been paid. Bed was like cement shower leaked everywhere mould in shower 1 fork in the draw would recommend to stay there

Customer service attendant upon check in was rude and made check in more difficult. Pool was murky and needed to be filled. Master bedroom shower was stuck on cold temperature. Location was great with great views, bedding was very comfortable. Master bedroom aircon was noisey, on the day of our departure the gate fob stopped working so we had to use the public parking and load the the car upon departure out the front. OVERALL WE HAD A NICE STAY JUST MUCH ROOM FOR IMPROVEMENT STARTING WITH BETTER CUSTOMER SERVICE UPON ARRIVAL.

Friendly staff

Check in off site is inconvenient. Clearly maintenance inside the apartment would seem a low priority as the lounge coffee table has a caster broken off, there’s staining in the carpet, the bedroom ceiling fan has a clicking noise and the remote control is barely visible (battery) And saucepan lid knob is broken

Staff was really helpful.

Great location, apartment perfect for our weekend stay. Will most definitely stay there again.

Comfortable, great location walking distance to restaurants. No complaints about anything. Would stay here again

Great location and good service. Very clean too. Great for families.

Very central location, suitably equipped room

Close to Queenlsand Country Bank Stadium and Town Centre. Quiet area. Good for Short Term stay. Only disadvantage a lack of a guest laundry.

Great stay spacious apartment very convenient location. Would stay again

Stay was ok the apartment needs some attention carpet was stained, the walls had marks and dents in the kitchen area, the shower door requires some adjustment. The dining table was also in need of replacement. Apartment otherwise was comfortable enough and in a handy position to the city, restaurants close by were great would be an ideal location to stay and go to watch the Townsville Cowboys play a match easy walking distance.

Enjoyed our stay here and the location was very convenient.

Great location walking distance to stadium and plenty of eateries close by.

Great location and amenities. Room looked as though it had water leaks at some point. Carpet stained in patches and smelt musky. Everything else was very good and well appointed.