18 Suite Villa Kuta

Leider war das erste Zimmer welches wir bekommen hatten vom Zustand absolut nicht mit den Bildern zu vergleichen. Auf Nachfrage hin war ein Tausch des Zimmers ohne Probleme möglich. Das Personal war sehr freundlich und zuvorkommend.

Walkable to convenience stores and Discovery Mall. 30 mins walk to Beachwalk Mall and Grab ride of 15 mins to Mal Bali Galleria. Loved the ambience of a private pool and friendly, accomodating staff. There was also a cafe and a massage place just outside its entrance. Overall, it is highly recommended!

The staff were extremely helpful. And always greeted me. My room was spotless. The aircon was great. A few metres away from Kartika Plaza, restaurants and shops. A few hundred metres from Discovery Mall. Very close to the airport

On the first night we arrived at 11.00pm and was shown to our room where we settled in by 1.00am we contacted staff to come to our room we had a rat trying to eat its way into our room staff arrived and got rid of it ,day 2 door lock was a problem so we had staff show us how to use them,Day3 Sliding door to our room was jammed because of runners are worn out and need to be replaced Day4 Aircon very noisey but cant be replaced yet. Day 5No sound proofing in room at all and on a very noisery street (pudaksari) nothing could be done but move to another villa with the same problem so we stayed. Day 6 the food in the breakfast bainmaree was the same everyday just warmed up Day 7 pool pump stopped working Day 8 9 10 all good We suppose. hat was the Con side of things now the Pro side The staff are probably the best staff we have delt with for a long time Wanda (manager we think) Fantastic and in control very helpful ,Pratiwi (bar staff and kitchen) Fantastic person and tries very hard to help with whatever we needed . outstanding person and tries very hard to understand and serve , Kadek Maintenance staff when we had a problem he was there with his men in under 1 minute to rectify problem . To all the other staff we delt with thank you . Overall the staff do an exceptional job and our thanks to them . The villa needs a lot of work cupboard doors falling off in kitchenet,sliding door into room needs new runners, soundproofing would be nice and seal the gaps that let in the outside

Staff was extremely kind and generous, room service menu was delicious especially the drinks. Bed was really comfortable, area was extremely convenient for a lot of shopping and dining. Easy walk to Kuta beach, overall great stay! Would recommend if staying in Kuta!