Renaissance Johor Bahru Hotel

I like the cleanliness of the room. Bed and pillows are super comfortable. Car park security is very good.

Location is convenient and security at parking is good. Hotel staff is very friendly and breakfast has a very good spread of choices.

The room service had a kids menu that was delicious. And the breakfast spread had a great selection. Staff were friendly and valet service was very on the ball. Really enjoyed our stay!

Safe and all the time good maintenance. Good security car park and plenty of good food and massage around.

everything was good except that a china man was smoking at the pool area. nobody stopped him. cant use the pool die to the 2nd hand smoke

Friendly and helpful service from front desk and concierge. Free wifi and parking was appreciated. Gym had a good range of equipment and weights. Buffet breakfast was fairly good. Compared to some international hotels, not so updated e.g. no usb wall charging plugs, bluetooth speaker to stream music. Quite a lot of eating options within walking distance from hotel including Old Street food. Short drive from Mid Valley Mall which currently is one of the best in JB IMHO. Had difficulty getting mobile network signal in hotel carpark/vicinity which made it difficult to use google maps to get direction to where we wanted to go.

Stayed in club room, good experience but if club lounge food can be better very limited choice for afternoon tea. Buffet breakfast was very good alot of choices. Near by have everything things you need, restaurant, spa, car wash & supermarket.

Great breakfast spread, hotel and room are clean

Clean room with refreshing towels and robe. The pillows were equally good for a good nite sleep. The service staff with a friendly smile to serve - Well Done!!! Thank you!

Staff was courteous and friendly. Rooms were clean and tidy.

Room is rundown, dusty and humid. All then linens, towels, bathrobe are so smelly even the extra bed. Not worth to pay to stay here.

The staffs at the front desk were polite and helpful. The only thig that need to be improve is the housekeeping in the rooms. Stayed 3 nights, used glasses were not washed and empty water bottles were not cleared.

The room was very clean. The staff was so efficient and polite. Thank you.

Excellent stay at Renaissance Hotel JB. Clean and spacious rooms, very comfortable bed, and friendly staff. Breakfast spread was great. Highly recommended.

Room has musky smell, carpets feels sticky which wasn't great. Facilities are great, breakfast buffet was excellent.

Personale molto gentile, stanza ampia… peccato per un mega cacaraccio trovato in bagno . Mi sono lamentato, si sono offerti di cambiare stanza e mi hanno dato un buono colazione… un po’ poco per scusarsi a mio avviso.

Nice and clean room. Good views of city from the room. Friendly and approachable staff.

We love the breakfast spread. The room is spacious and the bed was comfortable. We just find the bathroom glass door a bit weird. It is difficult to open from inside.

The aircon thermostat is not working. The 18 degree C cannot be adjusted, leaving the room very cold and poor thermal comfort.

We couldn't sleep because the noise from the next room was too loud. The walls are very thin and the noise from the next room is unpleasant.

The building and design is quite old, and the sound proof is bad cause you can hear people closing their door,and even phone ringing also can be heard. Overall,I think the hotel is overpriced, I don't feel it worth the 5 star.

Spacious room.

Excellent stay at Renaissance Hotel JB. Clean and spacious rooms, very comfortable bed, and friendly staff. Breakfast spread was great. Highly recommended.

Some staff are terrible. Everything not possible. If u have 2 seperate bookings, you’ll need to change room. They do not help u combine both bookings to save the hassle on room change. Food quality can be better. Both breakfast and lounge is falling short for such a good reputable hotel. Aircon is loud. And there’s no water on one of the days!

All is good but room separated by connecting room are not sound proof at all. Can hear conversations from the next room very clearly and I'm sure they can hear us too.

Nice and clean room. Good views of city from the room. Friendly and approachable staff.

The bed was very comfortable and room was kept clean and well maintained.

Happy experience with an early check in given without me needing to request for it at 1030am. Comfortable room

The stay was for one night, and the check-in was alright. The room is average in my opinion. Basic amenities and facilitates. The lunch buffet spread was below average with some very blanddishes. The hot coffee was so diluted, even the milk couldn't recognise it!The staff at the restaurant were very attentive however. Moving past that, the real disaster came during the In-Room dining order for dinner. Ordered a simple burger with a Cesar salad. The meat patty was entirely raw in the middle, dry and hard on the outside. The salad didn't have any side dressing, it had to be asked for specially. After a few failed attempts of trying to call the service number, I decided to leave the prodded meal outside the door. The following day, I tried to call the service number so many times and the calls were never answered. I had tried calling the hotel main line through my mobile phone, and no answer. After a ridiculous number of tries, the call was answered, I ordered a simple breakfast of eggs and sausages. They announced that it would take 45 minutes! I told them that it would be cutting close to check out, to which I received no response. The breakfast finally comes up with a ghastly set of eggs. With not much time to spare, I tried to ask for a delayed check out, and I was given 30 minutes extra. Upon checking out, I asked for the manager and told him of the nasty experience, to which he apologised and that was that! Dinner was a healthy violation, and breakfast was poor management

Staff was courteous and friendly. Rooms were clean and tidy.

I was amazed by the room this time round, well equipped and clean, and surprised that the room service for food and beverage has resumed. Staffs at the front desk were very polite, friendly and helpful, not forgetting the other service staffs as well. A great place to stay and unwind. Bravo!

Very good welcome by all the staff. Fast check in and the room is very good. Good experience and highly recommended. A lot food and massages options nearby

The service staff made all the difference - from door man to security, to reception, housekeeping and restaurant staff. Very friendly, approachable and very helpful. They gave 5 star treatment. Glad we stayed here for 2 nights. Will come again!

Very good service. In the past years, we stayed in numurous hotels in JB and more in other Asian countries, Renaissance Hotel JB was the only hotel that granted late check-out up to 2.00pm for all the 4 rooms I booked. We are 4 retired couples travelling at average of 5 times a year from 2022 till now and more to come.

Some staff are terrible. Everything not possible. If u have 2 seperate bookings, you’ll need to change room. They do not help u combine both bookings to save the hassle on room change. Food quality can be better. Both breakfast and lounge is falling short for such a good reputable hotel. Aircon is loud. And there’s no water on one of the days!

Room is clean and services are very prompt. Great hotel.

Poorly managed registration services and i had to queue for three times

Our second stay at this property. We love that the location is convenient.

Convenient location with food and night market.

There is a night market nearby on Sunday night

The hotel is well maintained. The area is full of dining options and gives a real feeling of JB. There are a few Thai Massage places, as well. If you have buiness, it's a good hotel to stay.

Close to one of the nicest malls around ( Mid Valley South Key ) Room was imppecable! Quiet location with eager to help staff!

Had a pleasant stay over the weekend with Families of 5. Stayed with interconnecting rooms. The property is quite run down but that is okay. We face the bay view which is facing Singapore and the road. There’s hair conditioner, shampoo, shower gel, toothbrush etc. Only downside is quite far from JB sentral but nevertheless will stay again next time.

Great location.

Excellent hotel, clean and well-maintained. Room is spacious and comfortable. Breakfast buffet is very reasonably priced and there’s a good spread. Convenient drive to big malls such as KSL and Mid valley. Will book again if coming to JB.

Strategic location. Convenient.

All goods except traffic conditions from city to hotel

We love the breakfast spread. The room is spacious and the bed was comfortable. We just find the bathroom glass door a bit weird. It is difficult to open from inside.

The stay was for one night, and the check-in was alright. The room is average in my opinion. Basic amenities and facilitates. The lunch buffet spread was below average with some very blanddishes. The hot coffee was so diluted, even the milk couldn't recognise it!The staff at the restaurant were very attentive however. Moving past that, the real disaster came during the In-Room dining order for dinner. Ordered a simple burger with a Cesar salad. The meat patty was entirely raw in the middle, dry and hard on the outside. The salad didn't have any side dressing, it had to be asked for specially. After a few failed attempts of trying to call the service number, I decided to leave the prodded meal outside the door. The following day, I tried to call the service number so many times and the calls were never answered. I had tried calling the hotel main line through my mobile phone, and no answer. After a ridiculous number of tries, the call was answered, I ordered a simple breakfast of eggs and sausages. They announced that it would take 45 minutes! I told them that it would be cutting close to check out, to which I received no response. The breakfast finally comes up with a ghastly set of eggs. With not much time to spare, I tried to ask for a delayed check out, and I was given 30 minutes extra. Upon checking out, I asked for the manager and told him of the nasty experience, to which he apologised and that was that! Dinner was a healthy violation, and breakfast was poor management

Very nice hotel! Love the breakfast, a lot of choices!

Room was clean and the breakfast was great. There is night market on Sunday night. Will come again !

We only stayed for one night, but our room was very nice and the room service food was great. The only hickup was that room service missed a few of our items and it took a long time to get everything to the room (we were halfway through the dinner when our drinks arrived). But the food was delicious. Breakfast is really good as well!

Breakfast spread is one of the best in JB. Room is comfortable too but could use some in-room scent to elevate the experience.

Excellent stay at Renaissance Hotel JB. Clean and spacious rooms, very comfortable bed, and friendly staff. Breakfast spread was great. Highly recommended.

Room was clean and the breakfast was great. Would recommend.

Some staff are terrible. Everything not possible. If u have 2 seperate bookings, you’ll need to change room. They do not help u combine both bookings to save the hassle on room change. Food quality can be better. Both breakfast and lounge is falling short for such a good reputable hotel. Aircon is loud. And there’s no water on one of the days!

Overall my stay with my family was good. Area of the hotel is very convenient and accessible with local food, eateries and restaurants. The hotel might want to review on the quality of food and the varieties. My buffet dinner on my first night was a very crowded one. Groups of ppl oragnising their events at the cafe which was messy and overcrowded. Food was often seen shortage and some raw food (ie oysters) were not fresh. Place was too overcrowded and very noisy.