Holiday Inn Express Hotel & Suites Orlando East-UCF Area by IHG

Great location for UCF visits. Clean hotel. Offers breakfast. Parking can be difficult uf staying on a busy weekend.

No parking. There are 91 rooms and 83 parking spaces, the overflow is accross a 8 lane street, or park incorrectly on the lot where u can possibly get hit by anouther car.

I liked the location, but there was NO parking. They need to have a bigger lot to accommodate the large number of staff staying there. The girl at on Saturday, Sept. 30th was RUDE and unhelpful. We had to ask for room service or towels and they jacked the price from $200 a night to $300 just because it was parent weekend. :(

The hotel was nice, clean, breakfast was good but the pancake machine was broken. There was biscuits and gravy & eggs which was good. The parking was really the only issue. We came back from a concert and there was no parking. We had to park offsite and walk

Not adequate parking. Beware

Everything about this hotel was amazing except for the parking. I am sure it was because of UCF move in. However, the lot was full and we were told we could park across the street. Doing that would require walking across a busy 4 lane road without a close crosswalk.

Only one elevator, not good. Waited a lot!

I carpets were super dirty. The bathroom look like it was surfaced cleaned. You couldn’t use the stairwell which was an emergency concern. There was one elevator that was very slow and made us a nervous wreck due to the jumping.

The pool area is not good It is a very small space. The floors were extraordinarily slippery. The water was very cold The room was OK nothing special

Hotel was under renovation. Room was clean with new carpet. Room safe did not work because it needed batteries. There was a small temporary TV in the room that had not been mounted on the wall yet. Elevator was out of order and I had to carry a large suitcase down the stairs for three floors. Front desk staff was great.

Bathroom was filthy , lobby smelled , shower was filthy , worst customer service ever worst experience I’ve ever had at a hotel

Everything was great except that the shower can be cleaner.

The roof was dirty, stains on the carpet, mold/mildew around the soap dispenser and a musty smell in the room. The staff when we checked in were very friendly. I would have thought for what they charged it would have been nicer.

Bathroom looked as if they used a dirty rag all around to “clean”. Hairs in the corners…. Sink dirty as if they emptied a bucket of dirty wire into it….

Coffee was spilled in elevator. Not cleaned up until next day. Room was clean except for shower. Mold all around side bottom of shower and a lot of mold growth on bottom of shower door under seal. Shower floor needs to be bleached. Food area was excellent. Very attentive staff. Food area very clean.

The room felt neglected in many ways. There were not enough towels for the guests staying. The phone in the room was not working. Due to that issue, had to physically go to front desk and ask for more towels. When replacing towels, they were thrown on the bathroom sink; not folded just stacked. The garbage was not removed daily. On the last night, there was no body wash. It was not refilled as part of the morning routine.

There was a sock on the floor that wasn’t mine. There was a need for dusting and vacuuming in my room.

I thought the rooms weren’t as clean as a am accustomed to at a ING property. There was a stale smell in the room. The surfaces and mirrors had finger marks.

Not worth the price. Our bathroom had mold on the bottom of the wall.

The hotel was okay. Room didn't appear clean. Carpet had stains. Bathroom/shower was dirty.

Good, clean property, but the size of the room was cramped for being listed as a suite with 2 Queens Sofa Bed...not much walking room.

Our room was the first one on the first floor (102 I think). We could hear people and music all night long in the lobby. BUT, aside from that it was a great stay. Super comfy beds and loved the shampoo and conditioner!

Great location for UCF but awful rooms with AC that makes lots of noise on the floor near windows even with ear plugs . Rooms need update asap

The room and hotel were clean and nice. No issues there but the bed was so uncomfortable. I didn’t sleep well and woke up with knots in my back. If the bed would have been better it would have been a great hotel

Musty room, loud AC, elevator felt like it could break at any minute

Check in was very easy and the young gentleman was a very nice, I checked in right before 11 PM. Newly renovated rooms were clean. The bed was very comfortable. The breakfast was good and they had real bacon :-). It did sound like something was running in the unit above me a lot of the time. The safe lock was not working. I like the Christmas decorations.

Bed was too hard. Very uncomfortable.

The first night, the fan in the AC unit squealed when it came to a stop. The next morning, I advised the front desk (not expecting much of a response) but when I returned to the room early that evening, it had been fixed. All the staff were friendly, attentive, and efficient.

They need to upgrade to smart TV

Staff was very accommodating and friendly. Shower head would not stay up in shower. This was room 413.

If i have regular roomcleaning, why do they not clean the room, but only change the towel? I even request it, specificly ??

We were woken up at 3 am by water leaking from the ceiling onto our bed (specifically onto our face and pillow). We had to move the mattress onto the floor and place cups under the leak. Constant dripping water noise made it impossible to fall back to sleep. We don’t even know what the water was coming from, but after closer inspection it was apparent that this wasn’t the first time this had leaked. The front desk moved us to a new room for the next night but would not credit us for the bad night. We asked to speak to the manager and they were not available. I asked to have them contact me and they did not. I called several times over a period of weeks and never got a response. Very disappointed especially since we have stayed there several times over the past couple of years since we now have family living nearby in Orlando. If we would have received any kind of communication or acknowledgement of the issue I would rate the property much higher. But to never respond to me is unacceptable.

The check in experience was one of the best i ever experienced. Jarvis was at the front desk and extremely friendly and helpful. The hotel was full but Jarvus found us a great room. The room was fantastic but there were no towels or wash cloths butJarvis remedied that immefiately. The breakfast was great and the fresh baked Cinnamon rolls were both unexpected and deliscious! I have stayed many times in this area but this was my first visit hete, i will certainly be back!! Big thank you to Jarvis for making this visit a great one.

Room was very clean. Staff was friendly. Everything was in working order. Breakfast was hot and offered a variety of foods. Great location. Near shopping and restaurants. Minutes from UCF.

Extremely friendly front desk staff and very easy check in. Room was wonderful, clean and comfortable. Bedding was nice and the bathroom was spotless. Definitely will go back!

The worst experience I've ever had at a hotel. I arrived at night on 2/9 & was given room 302. As I was putting my things away I slipped and almost fell. I noticed there was water on the floor between the closet area & fridge. When I looked at the closet area that is when I noticed a huge puddle of water. I saw the water marks on the wall & when I realized there was a huge hole in the ceiling, completely exposed. I called the front desk and Heather who checked me in told me they were fully booked for the weekend & that she wouldn't be able to assist me because there was no manager until 2/12. How could there be no manager all weekend, not even an on-call one? I had nowhere else to stay, so I had no other choice but to stay in the room. We used several towels throughout the weekend as the water kept leaking. There was never an offer for someone to come mop or cover the ceiling. These are health risks & I cannot fathom how such a room was given to a guest & IHG member. I had to call for 3 days before reaching a manager, Tony. I told him the day prior I spoke with Jose who said he'd give me a full refund. Tony said the best he could do was give me a discounted rate per night and 500 pts, which is nothing. He marked the case solved so not even Expedia could help. This is not IHG's mission and I am extremely disappointed by this experience & how management handled it. I should not pay a single cent for such a room or service. I will never stay here again or recommend

Hotel front desk staff were very welcoming and helpful too.

Jarvis was super helpful and kind at check-in. Hotel room was clean.

1 week stay- Lobby was not kept up and as clean as my stay earlier this year. Also room service was slow or not completed on some days.

All staff at the counter very rude , bad vibes , gossip all the time about other staff members

Was good but far from international dr area

Convenient location with many walkable dining options.

Conveniently located close to UCF campus

Great location

Room was very clean. Staff was friendly. Everything was in working order. Breakfast was hot and offered a variety of foods. Great location. Near shopping and restaurants. Minutes from UCF.

The property is in walking distance to restaurants and quick drives to supermarkets, shopping, university, entertainment and more.

It is a very nice hotel for the price and conveniently located on the SR 50 with fast access to the East coast. Hotel condition is very good, and breakfast is excellent. Front desk provides a fast and good service. Everything was working properly. I will be back if needed it again. Ed

We were passing thru for one night to visit Kennedy Space Center Very convenient and more comfortable than most hotels

We are enjoying our stay, friendly staff and convienent location , restaurants to choose, shopping supermarket . Great location

Not bad. Good location.

Pretty basic accommodations, but clean and nice staff. Good breakfast included

The staff is great, the breakfast is AMAZING. We love how clean and quiet it is! We will definitely stay here again.

The hotel was nice, clean, breakfast was good but the pancake machine was broken. There was biscuits and gravy & eggs which was good. The parking was really the only issue. We came back from a concert and there was no parking. We had to park offsite and walk

Breakfast was great. So many items. Staff were great and so helpful. Willing to go out of there way to be of help. Thank you.

It was fine. Comfortable bed, good water pressure for shower. Breakfast was bleh. But convenient and easy access to the venue we needed to be at.

Breakfast was very good.

New hotel so it’s in very good condition. Location was great because most of our friends live in Orlando East. Breakfast was average, nothing offered to make set it apart from the competition.

Good, clean stay. Nice breakfast!!

Breakfast was fantastic!! Freshly cooked, large variety and replenished often. The ladies running it take pride in it. DELISH!! Microwaves, fridges and all the comforts. The bathroom was large with lots of soft towels AND WASHCLOTHES. Sheets and pillows were very comfy. Great value for the $$. Especially breakfast!

Wonderful two-night stay. Very nice breakfast choices included, rooms were comfortable, clean, and quiet.