TownePlace Suites by Marriott York

The hotel was clean but the minute you walked into the lobby all you could smell was chemicals I was on the fourth floor and all I smelled was chemicals the entire three days I was there the lobby was completely outdated and uncomfortable and I chose to meet with my business associates at another location due to this fact they didn’t notify me online that they were doing construction and there was lots of banging and noise throughout my stay

An unusual, subpar stay. A couple of large, black garbage bags in hallways, dogs barking in rooms, smell of people cooking dinners, filling hallways. Felt like many people were homesteading long-term here. Plus, they had the nerve to charge for parking out in the middle of nowhere. Breakfast was standard hotel quality and acceptable. Noticable rust in bathroom, no drain cover worked. Furnishing showing wear. I don't understand why tje beds had half-size pillows?! Really? Is that a savings?

You rent room NO hot water. You say fold out bed. It's a 2 " piece of flimsy foam. Swimming pool not heated so couldn't use. My family had to go to a different room to get a shower. Absolutely the worst place ever. I will start an online rant about your disgusting place. the manager was not a people friendly person

Poor cable. Plugs in bedroom did not work. Drawers in bedroom kept opening on its own. Indoor pool water was cold but inside the area was very warm.

The gentleman at check in was kind and efficient. My suite is comfortable and well stocked. My grandchildren in the area met me here and enjoyed a swim in the pool and we had pizza together in the breakfast nook. A wonderful stay!

We had actually booked a different property in the area with Expedia. They called the evening before our scheduled check-in and said they needed to move us elsewhere. They said it would be at least as good, but it wasn't. The bright spots where check-in, staff-friendliness, parking, and breakfast. The following are areas for improvement: First, the carpet and bathroom were not that well-vacuumed and there was some stuff on the floors. The caulk in the tub looked like it was worn and starting to develop mold in a spot. The plastic shower curtain did not reach the top of the tub and was barely contained by the cloth curtain. The room itself felt a little cramped due to layout and the TV was sideways to the bed and couch. I was also amused to see that they had an I-Home in the room, which takes me back many years. It's USB connection did not work to charge my phone, so don't forget your charging cords. We were tired after a long drive and looked forward to a good night's sleep. I was awakened at 5:30am by clattering and voices in the hall. We should realized that our room was rather close to the breakfast areas and there was a fair bit of noise heard in the room as they prepared for it. It wasn't a horrible stay, but the property seems a bit dated and Marriot should invest in some upgrades.

Los desayunos son excelente muy completo la persona que los prepara muy amable y servicial. Muy limpio todo el personal son muy amables, serviciales el trato excelente. Me sentí durante la semana y media que estuve como en mi casa muy cómoda. Mi perrito fue bienvenido sin ningún problema ya que es parte de la familia. Este hotel lo recomiendo.

Property smell likes carpet cleaner. It’s a pet friendly hotel but smell like covering the animals Oder with carpet cleaner. The room was nice and place in general was clean.

I always prefer to stay at TownePlace Suites whenever traveling, and I\'ve come to expect a high standard. It was still relatively comfortable and clean. But for TownePlace Suites, this is the worst one ever I\'ve visited. The room was configured with the closet door inside the bathroom instead of the hallway. That was strange, inconvenient and very impractical. The microwave light didn\'t work. There was no clock and NO SHOWER CURTAIN. The last was remedied with relative ease, but that\'s a big oversight in my opinion. The common areas were in some disrepair. One hotel storage area had a door with a broken hinge and a big sign saying "DO NOT CLOSE THIS DOOR". How about fixing the hinge instead of making this sign?

No toilet paper in room when we arrived and full garbages. When we asked for toilet paper, they tried to give one roll. We’re a family of 5 staying for 4 days. This really seems like a discount hotel but it shouldn’t be as a Marriott TownPlace

The place is very dirty, pillows had poop on them,

It took forever to check in. My husband and I actually went and sat down while she figured it out. There were ants everywhere in the room. Other than that it was fine

Clean room, good breakfast, nice staff.

The hotel was clean but the minute you walked into the lobby all you could smell was chemicals I was on the fourth floor and all I smelled was chemicals the entire three days I was there the lobby was completely outdated and uncomfortable and I chose to meet with my business associates at another location due to this fact they didn’t notify me online that they were doing construction and there was lots of banging and noise throughout my stay

The staff was friendly and kept the hot food fresh and hot. Housekeeping didn’t come into the room everyday. When we checked into our room there was still garbage in a can from the previous guest.

We had actually booked a different property in the area with Expedia. They called the evening before our scheduled check-in and said they needed to move us elsewhere. They said it would be at least as good, but it wasn't. The bright spots where check-in, staff-friendliness, parking, and breakfast. The following are areas for improvement: First, the carpet and bathroom were not that well-vacuumed and there was some stuff on the floors. The caulk in the tub looked like it was worn and starting to develop mold in a spot. The plastic shower curtain did not reach the top of the tub and was barely contained by the cloth curtain. The room itself felt a little cramped due to layout and the TV was sideways to the bed and couch. I was also amused to see that they had an I-Home in the room, which takes me back many years. It's USB connection did not work to charge my phone, so don't forget your charging cords. We were tired after a long drive and looked forward to a good night's sleep. I was awakened at 5:30am by clattering and voices in the hall. We should realized that our room was rather close to the breakfast areas and there was a fair bit of noise heard in the room as they prepared for it. It wasn't a horrible stay, but the property seems a bit dated and Marriot should invest in some upgrades.

Property smell likes carpet cleaner. It’s a pet friendly hotel but smell like covering the animals Oder with carpet cleaner. The room was nice and place in general was clean.

The property was really clean and comfortable. The staff was so friendly.

Great staff, convenient location, clean room and delicious breakfast!

Great staff clean room. Noisy area but nice.

This trip was an overnight stay. The room was spacious and clean. Liked the fact that there was a kitchenette with dishes and pans if you wanted to cook something. Also liked the bench in the shower; there was a phone in the bathroom in case of emergency. The area was very quiet and close to shopping/food. I would stay again.

The kitchen was pretty stocked. The only complaint i have is the couch is really uncomfortable to sit on but it was good as a bed

Had a great time but the people upstairs wanted to keep us up to about 3:00

Our room had several items broken. Only 1 roll of TP and 1 box of Kleenex for 4 people

Poor cable. Plugs in bedroom did not work. Drawers in bedroom kept opening on its own. Indoor pool water was cold but inside the area was very warm.

We had actually booked a different property in the area with Expedia. They called the evening before our scheduled check-in and said they needed to move us elsewhere. They said it would be at least as good, but it wasn't. The bright spots where check-in, staff-friendliness, parking, and breakfast. The following are areas for improvement: First, the carpet and bathroom were not that well-vacuumed and there was some stuff on the floors. The caulk in the tub looked like it was worn and starting to develop mold in a spot. The plastic shower curtain did not reach the top of the tub and was barely contained by the cloth curtain. The room itself felt a little cramped due to layout and the TV was sideways to the bed and couch. I was also amused to see that they had an I-Home in the room, which takes me back many years. It's USB connection did not work to charge my phone, so don't forget your charging cords. We were tired after a long drive and looked forward to a good night's sleep. I was awakened at 5:30am by clattering and voices in the hall. We should realized that our room was rather close to the breakfast areas and there was a fair bit of noise heard in the room as they prepared for it. It wasn't a horrible stay, but the property seems a bit dated and Marriot should invest in some upgrades.

The people were wonderful. The rooms were not. I was given another due to a sagging mattress in the first room. Both lacked the basics. Two sagging mattresses. My rear end sank. The lights in the living room were out. Neither TV remote worked, thus no television. I checked out around 2:30am. I took pictures. I expect better from Marriott. I will expect a refund, not a credit. I booked through Expedia, yet I trust the manager of this Marriott will advocate on my behalf.

I always prefer to stay at TownePlace Suites whenever traveling, and I\'ve come to expect a high standard. It was still relatively comfortable and clean. But for TownePlace Suites, this is the worst one ever I\'ve visited. The room was configured with the closet door inside the bathroom instead of the hallway. That was strange, inconvenient and very impractical. The microwave light didn\'t work. There was no clock and NO SHOWER CURTAIN. The last was remedied with relative ease, but that\'s a big oversight in my opinion. The common areas were in some disrepair. One hotel storage area had a door with a broken hinge and a big sign saying "DO NOT CLOSE THIS DOOR". How about fixing the hinge instead of making this sign?

The two people greeting me at the front desk were a pleasure to deal with. Unfortunately, the beds in two different rooms were uncomfortable. Soft like hammocks. Rooms 406 and another room. The lights over the living room were out. I checked out around 2:30 am. I canceled my second night. and took pictures of these issues. I can only hope Expedia will issue a refund. And I expected better from a Marriott.

We got a handicap-accessible room, which we did not want, and the shower water goes everywhere. The shampoo which was supposed to be permanently anchored to the wall, was on the floor and broken when we entered the room. When we checked out, they said that they had the wrong credit card on file. I paid in advance, but he flagged us down in the parking lot saying I owed $194 for each night. He asked for my credit card, which I instinctively gave him. When I pulled up the reservation on my phone and showed him I already paid, he said he had no choice and ran my card without my permission. I asked for a manager and he said no one was available. I asked for a receipt, and he gave me one that showed I was charged $194 per night but my room rate was $204. he said, "well you got a discount then". I told him no, because I was charged twice. I showed it too him and he said he was fine now that I had been charged and he could not anything about it, he told me speak to the manager and gave me a card. I checked with my credit card company when I got home and only $10 was charged and not $194 per night. This guy clearly did not know what he was doing and I have no idea why $10 was charged because we never bought anything. Now I need to contact my credit card company... We were leaving early because my daughter had been injured in a sports tournament and she sat int he car while we argued about this in pain... will never go to another TownePlace.

Everything was perfect for our out of town contractor plus the front desk and general manager worked out an unplanned situation. TownePlace Suites has my business in York County.

Our stay was excellent. Unique the evening concierge was excellent and accommodating. Will definitely visit again.

Terrific staff.

It took forever to check in. My husband and I actually went and sat down while she figured it out. There were ants everywhere in the room. Other than that it was fine

Awesome staff. The young ladies at the front are very helpful

The staff was friendly and kept the hot food fresh and hot. Housekeeping didn’t come into the room everyday. When we checked into our room there was still garbage in a can from the previous guest.

When checking in, it took over an hour. The hotel was completely booked due to a few tournaments in town. They only had one employee at the front desk. She as lovely but so overwhelmed!

Front desk staff was nice, friendly and helpful

Great service by front desk

Great staff clean room. Noisy area but nice.

This trip was an overnight stay. The room was spacious and clean. Liked the fact that there was a kitchenette with dishes and pans if you wanted to cook something. Also liked the bench in the shower; there was a phone in the bathroom in case of emergency. The area was very quiet and close to shopping/food. I would stay again.

An unusual, subpar stay. A couple of large, black garbage bags in hallways, dogs barking in rooms, smell of people cooking dinners, filling hallways. Felt like many people were homesteading long-term here. Plus, they had the nerve to charge for parking out in the middle of nowhere. Breakfast was standard hotel quality and acceptable. Noticable rust in bathroom, no drain cover worked. Furnishing showing wear. I don't understand why tje beds had half-size pillows?! Really? Is that a savings?

Great staff, convenient location, clean room and delicious breakfast!

Dave checked us in & was very welcoming & friendly! The property and room was very clean, lots of restaurants close by.

Clean room, good breakfast, nice staff.

Nice stay. Good breakfast, accommodating staff and very nice clean building

My stay was great! George was at the front desk and we spoke prior to our arrival. The day prior we were booked to stay at a hotel down the street, (due to Town Place being full) but when we arrived our reservation had been cancelled. I contacted the hotel to confirm we were booked, then again to see if we could check in early. Each time, George was very pleasant and we were able to check in early. He informed me of the breakfast and other amenities that Town Place had to offer. Only problem I had was this morning I noticed my credit card had been charged after we had already paid online, The manager I spoke with this morning should be able to take care of that. Other than that, the Marriott Brand has successfully provided us with a clean, safe, pleasant lodging and experience.

The staff was friendly and kept the hot food fresh and hot. Housekeeping didn’t come into the room everyday. When we checked into our room there was still garbage in a can from the previous guest.

An unusual, subpar stay. A couple of large, black garbage bags in hallways, dogs barking in rooms, smell of people cooking dinners, filling hallways. Felt like many people were homesteading long-term here. Plus, they had the nerve to charge for parking out in the middle of nowhere. Breakfast was standard hotel quality and acceptable. Noticable rust in bathroom, no drain cover worked. Furnishing showing wear. I don't understand why tje beds had half-size pillows?! Really? Is that a savings?

We had actually booked a different property in the area with Expedia. They called the evening before our scheduled check-in and said they needed to move us elsewhere. They said it would be at least as good, but it wasn't. The bright spots where check-in, staff-friendliness, parking, and breakfast. The following are areas for improvement: First, the carpet and bathroom were not that well-vacuumed and there was some stuff on the floors. The caulk in the tub looked like it was worn and starting to develop mold in a spot. The plastic shower curtain did not reach the top of the tub and was barely contained by the cloth curtain. The room itself felt a little cramped due to layout and the TV was sideways to the bed and couch. I was also amused to see that they had an I-Home in the room, which takes me back many years. It's USB connection did not work to charge my phone, so don't forget your charging cords. We were tired after a long drive and looked forward to a good night's sleep. I was awakened at 5:30am by clattering and voices in the hall. We should realized that our room was rather close to the breakfast areas and there was a fair bit of noise heard in the room as they prepared for it. It wasn't a horrible stay, but the property seems a bit dated and Marriot should invest in some upgrades.

Los desayunos son excelente muy completo la persona que los prepara muy amable y servicial. Muy limpio todo el personal son muy amables, serviciales el trato excelente. Me sentí durante la semana y media que estuve como en mi casa muy cómoda. Mi perrito fue bienvenido sin ningún problema ya que es parte de la familia. Este hotel lo recomiendo.

Great staff, convenient location, clean room and delicious breakfast!