Plus Suites Puerto Vallarta
219 US$
/ noche
Promedio para septiembre
Precios para Plus Suites Puerto Vallarta
Selecciona fechas para ver precios y disponibilidad
219 US$
/ noche
Promedio para septiembre
Precios medios mensuales
En Plus Suites Puerto Vallarta, los precios por noche son de 217 US$ de media en el mes más barato (octubre) y de 306 US$ en el mes más caro (diciembre), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 259 US$ |
| febrero | 257 US$ |
| marzo | 247 US$ |
| abril | 303 US$ |
| mayo | 254 US$ |
| junio | 235 US$ |
| julio | 272 US$ |
| agosto | 256 US$ |
| septiembre | 219 US$ |
| octubre | 217 US$ |
| noviembre | 289 US$ |
| diciembre | 306 US$ |
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sept · 219 US$
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Más caro: diciembre (aprox. 306 US$)
Más barato: octubre (aprox. 217 US$)
Acerca de esta propiedad
Olvídate del estrés con los masajes, tratamientos corporales y tratamientos faciales disponibles. Tras un baño en una de las 2 piscinas al aire libre nada como la playa privada para descansar. Encontrarás también conexión a Internet wifi gr...
Servicios
Olvídate del estrés con los masajes, tratamientos corporales y tratamientos faciales disponibles. Tras un baño en una de las 2 piscinas al aire libre nada como la playa privada para descansar. Encontrarás también conexión a Internet wifi gratis, servicios de conserjería y tiendas en el alojamiento.
Servicios empresariales
Tendrás un centro de negocios, tintorería y un servicio de recepción las 24 horas a tu disposición. ¿Estás organizando un evento en Puerto Vallarta? En este complejo turístico tienes a tu disposición 295 metros cuadrados de espacio con zona para conferencias y 3 salas de reuniones. Hay un aparcamiento sin asistencia gratuito disponible.
Comida
Degusta algo de cocina internacional en Veranda, uno de los 4 restaurantes de este complejo turístico. El alojamiento también te ofrece servicio de habitaciones las 24 horas y una cafetería. Relájate con un refresco del bar en la piscina o de uno de los 5 bares con salón.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 177 habitaciones con decoraciones diferentes, equipadas con minibar y televisión de pantalla plana. Las habitaciones disponen de balcón. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por cable. El baño privado con ducha está provisto de artículos de higiene personal gratuitos y secadores de pelo.
Ubicación
Grand Park Royal Puerto Vallarta - All Inclusive se encuentra en Zona Sur (Puerto Vallarta), a 3 min a pie de Bahía de Banderas y a 11 min de Playa Garza Blanca. Además, este complejo con todo incluido se encuentra a 4,1 km de Zoológico de Vallarta y a 7,4 km de El Edén.
Qué hay cerca
Bahía de Banderas(0.2 millas)
Playa Esmerelda(0.3 millas)
Playa Garza Blanca(0.6 millas)
Playa las Gemelas(0.9 millas)
Playa Palmares(1.2 millas)
Playa Punta Negra(1.7 millas)
Playa Mismaloya(2.1 millas)
Zoológico de Vallarta(2.6 millas)
Playa Estaca(3.5 millas)
Playa Conchas Chinas(3.8 millas)
Playa Lindomar(3.9 millas)
El Edén(4.6 millas)
Calle Olas Altas(4.7 millas)
Playa de los Muertos(4.7 millas)
Muelle de Los Muertos(4.8 millas)
El aeropuerto más práctico para llegar a Grand Park Royal Puerto Vallarta - All Inclusive se encuentra en Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Díaz Ordaz Intl.)(13.2 millas)
Aparcamiento
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
Mostrador turístico
Ubicación
Carr. Barra de Navidad Km. 8.5 Zona Hotelera Sur, Zona Sur, Mismaloya, Puerto Vallarta, Puerto Vallarta, Estado de Jalisco, México
Bahía de Banderas (0.2 millas)
Playa Esmerelda (0.3 millas)
Playa Garza Blanca (0.6 millas)
Playa las Gemelas (0.9 millas)
Playa Palmares (1.2 millas)
Playa Punta Negra (1.7 millas)
Opciones de habitación
7
Family Suite Ocean View
Detalles de la oferta
2 Camas Dobles
y 2 Sofás Cama
Capacidad: 5
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
7
Deluxe Room
Detalles de la oferta
2 Camas Dobles
Capacidad: 3
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
8
Deluxe King
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
6
Habitación Premier, frente al mar
Detalles de la oferta
2 Camas Dobles
Capacidad: 4
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
9
Family Suite
Detalles de la oferta
2 Camas Dobles
y 2 Sofás Cama
Capacidad: 5
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
7
Junior Suite
Detalles de la oferta
2 Camas Dobles
y 2 Sofás Cama
Capacidad: 5
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
6
Habitación Premier, frente al mar
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
7
Habitación Deluxe, frente al mar
Detalles de la oferta
2 Camas Dobles
Capacidad: 3
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
Reseñas de los huéspedes sobre Plus Suites Puerto Vallarta
7.1
Bueno
Basado en 1001 comentarios verificados
¿Quién se queda aquí?
Trabajo
2%
Pareja
39%
Familia
38%
Grupo
15%
Solo/a
2%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En el Grand Park Royal Puerto Vallarta - Todo Incluido, los huéspedes disfrutan de las impresionantes vistas al océano y de la pequeña y pintoresca playa, pero también informan de problemas recurrentes con la calidad de la comida, largas esperas en los restaurantes y entretenimiento nocturno ruidoso.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En el Grand Park Royal Puerto Vallarta - Todo Incluido, los huéspedes disfrutan de las impresionantes vistas al océano y de la pequeña y pintoresca playa, pero también informan de problemas recurrentes con la calidad de la comida, largas esperas en los restaurantes y entretenimiento nocturno ruidoso.
Muchos señalan que las piscinas suelen estar frías y a la sombra durante gran parte del día, con problemas de mantenimiento y escasez de tumbonas, mientras que la zona de adultos de la azotea es un punto destacable. El servicio se describe como amable por varios huéspedes, pero inconsistente en la recepción y el servicio a la habitación, con insistentes ofertas de multipropiedad y un registro común lento. Las habitaciones son espaciosas, con vistas al océano, aunque el Wi-Fi puede ser poco fiable y ocasionalmente surgen problemas de mantenimiento u olores. La ubicación remota ofrece un entorno tranquilo y un oleaje más fuerte; espere una estancia relajada centrada en las vistas y las actividades en el lugar en lugar de la vida nocturna de la ciudad.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Las piscinas suelen estar frías y a la sombra, las tumbonas y las sombrillas de playa son limitadas y algunas zonas muestran desgaste (superficies de piscina desconchadas, ascensores lentos o averiados). La zona de adultos de la azotea es elogiada, mientras que la zona infantil y los asientos de la playa a menudo decepcionan.
Reseñas de huéspedes relacionadas
2
MINERVA
5 abr 2025
·
Se alojó 1 noche
Terrible experiencia. Los camastros no son para nada suficientes. Llegamos y habia popo en el piso cerca de la alberca y no limpiaron hasta que le dijimos a alguien. Sucio, viejo, albercas HELADAS. Los cuartos estan bien pero el resto de las instalaciones HORRIBLES.
Terrible experiencia. Los camastros no son para nada suficientes. Llegamos y habia popo en el piso cerca de la alberca y no limpiaron hasta que le dijimos a alguien. Sucio, viejo, albercas HELADAS. Los cuartos estan bien pero el resto de las instalaciones HORRIBLES.
8
ALEJANDRA DEL ROCIO
21 nov 2025
·
Se alojó 3 noches
El hotel y la estancia muy bien. Solo algo que no nos gustó a mi esposo y a mi, fue que no hay club de playa, y la alberca está súper fría.
El hotel y la estancia muy bien. Solo algo que no nos gustó a mi esposo y a mi, fue que no hay club de playa, y la alberca está súper fría.
8
Andrea
16 jul 2025
·
Se alojó 5 noches
Todo ok. Servicio elevadores pésimo
Todo ok. Servicio elevadores pésimo
8
EMMA GEORGINA
21 nov 2025
·
Se alojó 2 noches
EL AGUA DE LA ALBERCA MUY FRIA COMIDA ESCASA Y NO MUY BUENA
EL AGUA DE LA ALBERCA MUY FRIA COMIDA ESCASA Y NO MUY BUENA
6
FABIOLA
11 may 2025
·
Se alojó 3 noches
Su iniciativa de poner filtros de agua y cilindros en vez de botellas de agua, es lo mejor de este hotel. Pienso que los demas hoteles deberian replicar esta iniciativa pues ayuda bastante al medio ambiente y la comodidad. El hotel no tiene suficientes camastros y sombrillas para todos los huéspedes, la comida de los bufete y el room service esta fria por lo que recomiendo ir a los restaurantes de especialidades en donde la comida si es deliciosa y tienen la mejor de las atenciones. Este hotel no cuenta con sombrillas y castros en la playa, solo dentro de sus instalaciones. La atencion en general es inmejorable, son muy atentos y muy amables todo el personal y sus actividades son muy originales y entretenidas, asi como las instalaciones son impecables en la higiene y limpieza Creo que es un buen hotel pero los detalles que tienen es lo que lo opaca, ojala pudieran cambiar eso ya que son cosas muy pequeñas que con la atencion adecuada se pueden solucionar.
Su iniciativa de poner filtros de agua y cilindros en vez de botellas de agua, es lo mejor de este hotel. Pienso que los demas hoteles deberian replicar esta iniciativa pues ayuda bastante al medio ambiente y la comodidad. El hotel no tiene suficientes camastros y sombrillas para todos los huéspedes, la comida de los bufete y el room service esta fria por lo que recomiendo ir a los restaurantes de especialidades en donde la comida si es deliciosa y tienen la mejor de las atenciones. Este hotel no cuenta con sombrillas y castros en la playa, solo dentro de sus instalaciones. La atencion en general es inmejorable, son muy atentos y muy amables todo el personal y sus actividades son muy originales y entretenidas, asi como las instalaciones son impecables en la higiene y limpieza Creo que es un buen hotel pero los detalles que tienen es lo que lo opaca, ojala pudieran cambiar eso ya que son cosas muy pequeñas que con la atencion adecuada se pueden solucionar.
8
Daniel
7 mar 2025
·
Se alojó 4 noches
Very good experience Property clean. Smaller resort, roof top swim and bar area fantastic
Very good experience Property clean. Smaller resort, roof top swim and bar area fantastic
4
Hannah
1 feb 2025
·
Se alojó 7 noches
Elevators didn’t work. Pool always shaded. No chairs at the beach.
Elevators didn’t work. Pool always shaded. No chairs at the beach.
10
Karen
22 nov 2025
·
Se alojó 3 noches
Me gustó todo solo que la alberca no tenía calefacción y nosotros que fuimos en Noviembre estaba helada
Me gustó todo solo que la alberca no tenía calefacción y nosotros que fuimos en Noviembre estaba helada
4
JUAN DE DIOS
1 ene 2025
·
Se alojó 5 noches
El agua de las albercas muy fría. Las albercas en malas condiciones, deterioradas. Edificio en malas condiciones. Elevador con fallas diarias. El sol sale a espaldas del hotel. Muchas piedras en la playa.
El agua de las albercas muy fría. Las albercas en malas condiciones, deterioradas. Edificio en malas condiciones. Elevador con fallas diarias. El sol sale a espaldas del hotel. Muchas piedras en la playa.
8
Lina
7 sept 2025
·
Se alojó 3 noches
Overall we had a really nice stay at Grand Park Royal Puerto Vallarta. Our first room had some issues, but the manager was quick to help and moved us right away, which we really appreciated. The staff was very accommodating. The only thing I’d recommend improving is the kids’ pool—some parts were missing and uncovered, which could be unsafe. I mentioned it to staff and suggested either covering or removing them to avoid accidents.
Overall we had a really nice stay at Grand Park Royal Puerto Vallarta. Our first room had some issues, but the manager was quick to help and moved us right away, which we really appreciated. The staff was very accommodating. The only thing I’d recommend improving is the kids’ pool—some parts were missing and uncovered, which could be unsafe. I mentioned it to staff and suggested either covering or removing them to avoid accidents.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Los informes varían desde habitaciones limpias y bien cuidadas hasta piscinas turbias, olores similares a aguas residuales, plagas y baños públicos con mal olor. Los estándares parecen desiguales entre áreas y días.
Reseñas de huéspedes relacionadas
8
Winta
3 sept 2025
·
Se alojó 5 noches
The place was super nice, very luxurious feel. The nicer restaurants do have extremely long wait times, so we didn't get a chance to try the ones we wanted during our weeklong trip. The place did appear clean but there were a lot of bugs, including a roach infestation in one of the indoor buffets. The day time employees were amazing, they all were super sweet and did their best. Room service is iffy though, there was an issue with our order every single night. There was the language barrier so I understood some of the confusion, but at one point they just didn't bring the food up at all after saying they would. Overall great experience, aside from the hiccups, the in-person service was extremely nice even though the room service at night was mediocre at best. I probably wouldn't go back mainly because of the language barrier but that part was completely understandable.
The place was super nice, very luxurious feel. The nicer restaurants do have extremely long wait times, so we didn't get a chance to try the ones we wanted during our weeklong trip. The place did appear clean but there were a lot of bugs, including a roach infestation in one of the indoor buffets. The day time employees were amazing, they all were super sweet and did their best. Room service is iffy though, there was an issue with our order every single night. There was the language barrier so I understood some of the confusion, but at one point they just didn't bring the food up at all after saying they would. Overall great experience, aside from the hiccups, the in-person service was extremely nice even though the room service at night was mediocre at best. I probably wouldn't go back mainly because of the language barrier but that part was completely understandable.
2
MINERVA
5 abr 2025
·
Se alojó 1 noche
Terrible experiencia. Los camastros no son para nada suficientes. Llegamos y habia popo en el piso cerca de la alberca y no limpiaron hasta que le dijimos a alguien. Sucio, viejo, albercas HELADAS. Los cuartos estan bien pero el resto de las instalaciones HORRIBLES.
Terrible experiencia. Los camastros no son para nada suficientes. Llegamos y habia popo en el piso cerca de la alberca y no limpiaron hasta que le dijimos a alguien. Sucio, viejo, albercas HELADAS. Los cuartos estan bien pero el resto de las instalaciones HORRIBLES.
6
Tomas
7 jul 2025
·
Se alojó 7 noches
El hotel está bonito , les falta mucho personal y tambien mucha atencion de todo el Personal , y tambien mucha mucha limpieza, los banos que están aun lado de la Playa super sucios huele a pura pipi serial de poner alguien ago que este limpiandolos , lo que tiene hermoso es el mar esta precioso.
El hotel está bonito , les falta mucho personal y tambien mucha atencion de todo el Personal , y tambien mucha mucha limpieza, los banos que están aun lado de la Playa super sucios huele a pura pipi serial de poner alguien ago que este limpiandolos , lo que tiene hermoso es el mar esta precioso.
2
Rosa
28 jun 2025
·
Se alojó 5 noches
I would never stay at this place again. Please stay away. I got food poisoning so bad! I tried to go see their doctor that they have on the facility and I was first told it would be 800 Mexican pesos and when I got there the doctor himself tried charging be 215.00 USD plus the medication. This is ridiculous after I got sick from your facility! The bath and pool towels stink like no other the smell is bad! The cleaning people do not even take the time to clean the rooms. Not a good place to stay.
I would never stay at this place again. Please stay away. I got food poisoning so bad! I tried to go see their doctor that they have on the facility and I was first told it would be 800 Mexican pesos and when I got there the doctor himself tried charging be 215.00 USD plus the medication. This is ridiculous after I got sick from your facility! The bath and pool towels stink like no other the smell is bad! The cleaning people do not even take the time to clean the rooms. Not a good place to stay.
10
Gonzalo
20 nov 2025
·
Se alojó 3 noches
As we walked into the hotel, we had an awesome view to the beach with a turquoise color. Our room was great !! Clean and spotless. A small water leak issue in are first night but, was taken care off wright away. All the staff members we met were very polite and helpful. Food was great ! As well.
As we walked into the hotel, we had an awesome view to the beach with a turquoise color. Our room was great !! Clean and spotless. A small water leak issue in are first night but, was taken care off wright away. All the staff members we met were very polite and helpful. Food was great ! As well.
2
Alan
1 may 2024
·
Se alojó 8 noches
We have traveled to Puerto Vallarta many times in the last few years but this time for our honeymoon we chose this hotel based on the access to a beautiful beach. I have never been so disappointed in any hotel or rental or tent in the woods I have slept in. From clumps of hair in the lobbies to murky pools to dried blood on the bed sheets, this place has it all. This is a popular family destination so understandably there is a lot of ongoing noise but holding hotel entertainment events all night and hosting wedding dance parties each weekend night when all balconies face the location of the weddings was a little exhausting. The food in buffet and restaurant was sometimes leftovers from the day before. Days prior to check out, we request late checkout and were told it would cost around 400 pesos per person to check out at 2pm instead of 11am and we agreed to this. The day of checkout, we were locked out of our room at noon, spent 30 minutes waiting for the front desk to talk to us to be able to get back into the room. We anticipated the checkout line would take even longer so we got our stuff and got in the checkout line at 1pm, we were ignored and stood there waiting for almost an hour. We were then told the late check out fee was over 2000 pesos, that the 400 per person we were told the day before was just for food (nothing was mentioned about this at all until now). I was told “only 413 pesos were wasted if you were in line only an hour”. We paid and got out. total scam
We have traveled to Puerto Vallarta many times in the last few years but this time for our honeymoon we chose this hotel based on the access to a beautiful beach. I have never been so disappointed in any hotel or rental or tent in the woods I have slept in. From clumps of hair in the lobbies to murky pools to dried blood on the bed sheets, this place has it all. This is a popular family destination so understandably there is a lot of ongoing noise but holding hotel entertainment events all night and hosting wedding dance parties each weekend night when all balconies face the location of the weddings was a little exhausting. The food in buffet and restaurant was sometimes leftovers from the day before. Days prior to check out, we request late checkout and were told it would cost around 400 pesos per person to check out at 2pm instead of 11am and we agreed to this. The day of checkout, we were locked out of our room at noon, spent 30 minutes waiting for the front desk to talk to us to be able to get back into the room. We anticipated the checkout line would take even longer so we got our stuff and got in the checkout line at 1pm, we were ignored and stood there waiting for almost an hour. We were then told the late check out fee was over 2000 pesos, that the 400 per person we were told the day before was just for food (nothing was mentioned about this at all until now). I was told “only 413 pesos were wasted if you were in line only an hour”. We paid and got out. total scam
4
Veronica
2 jul 2023
·
Se alojó 1 noche
Slow check in. Dirty room around the pool dirty
Slow check in. Dirty room around the pool dirty
10
Ana
25 ago 2025
·
Se alojó 3 noches
Muy lindo y limpio todo.
Muy lindo y limpio todo.
6
Tabitha kimberly
4 ago 2025
·
Se alojó 6 noches
The place is beautiful and clean however I can’t say the same for the pools they seems to always be a bit dirty. The food was my biggest complaint as it was not very good at all.
The place is beautiful and clean however I can’t say the same for the pools they seems to always be a bit dirty. The food was my biggest complaint as it was not very good at all.
6
Fulgencio
27 jul 2025
·
Se alojó 4 noches
Olor a drenaje en el área de la alberca y bar ,no aire acondicionado en varias áreas incluyendo elevadores y falta de ventilador en varias áreas y muy mal olor en casi todo el hotel
Olor a drenaje en el área de la alberca y bar ,no aire acondicionado en varias áreas incluyendo elevadores y falta de ventilador en varias áreas y muy mal olor en casi todo el hotel
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones espaciosas con vistas al océano son un punto destacado, y muchos encuentran las camas cómodas. Las desventajas incluyen aire acondicionado ruidoso o ruido de eventos en algunas habitaciones y Wi-Fi inestable en la habitación.
Reseñas de huéspedes relacionadas
8
Karen
4 abr 2024
·
Se alojó 7 noches
This is a smaller resort in a great location, perfect if you want a combination of going into PV town or exploring the south zone beaches and taking bus & water taxi to beaches that are not accessible by road, such as Yelapa and Quimixto. Catching bus is cheap (10 pesos) & easy right outside hotel. Room was clean & spacious, with lovely beach and sunset view and beds were comfortable. We enjoyed the shade on the beach, never got a lounge chair around the pool as all taken and we preferred the beach, sand was soft but ocean too rough to swim, pool bar service was slow, the lobby bar was better. We liked the water bottle refill station on each floor. Good food at buffet, lots of choices. Restaurants were good too and no reservations but you had to wait to get a table unless you show up right when they opened at 6:30. Reception a bit slow at check in and out, we had an evening flight home and although we had to check out at noon, we were able to leave our luggage and keep bracelets on until 2:00pm. Also we loved that our bracelets were also the room key. Entertainment was good.
This is a smaller resort in a great location, perfect if you want a combination of going into PV town or exploring the south zone beaches and taking bus & water taxi to beaches that are not accessible by road, such as Yelapa and Quimixto. Catching bus is cheap (10 pesos) & easy right outside hotel. Room was clean & spacious, with lovely beach and sunset view and beds were comfortable. We enjoyed the shade on the beach, never got a lounge chair around the pool as all taken and we preferred the beach, sand was soft but ocean too rough to swim, pool bar service was slow, the lobby bar was better. We liked the water bottle refill station on each floor. Good food at buffet, lots of choices. Restaurants were good too and no reservations but you had to wait to get a table unless you show up right when they opened at 6:30. Reception a bit slow at check in and out, we had an evening flight home and although we had to check out at noon, we were able to leave our luggage and keep bracelets on until 2:00pm. Also we loved that our bracelets were also the room key. Entertainment was good.
6
tammy diane
7 feb 2024
·
Se alojó 7 noches
Limited direct sun in pool area as property faces north. Direct sun on roof patio but at an additional cost if $700pesos per person/day. VERY unsafe beach - high violent surf and steep grade on beach with wicked undertow. Food is awful and I’m not a picky eater - caters primarily to Mexican tastes. Hotel and rooms very nice and very clean
Limited direct sun in pool area as property faces north. Direct sun on roof patio but at an additional cost if $700pesos per person/day. VERY unsafe beach - high violent surf and steep grade on beach with wicked undertow. Food is awful and I’m not a picky eater - caters primarily to Mexican tastes. Hotel and rooms very nice and very clean
6
Stephen
10 feb 2025
·
Se alojó 7 noches
We arrived late evening and the front desk reception, Brenda, was so welcoming. The ambience was really nice with the midnight breeze through the open air lobby. Initial impression was excellent. The room was clean, spacious and the bed was comfortable although hard. It was quiet but far from "sound proof". We had a Premium King room. Room service was a real let down, cold fries and club sandwich we didn't eat much of. The ocean view and marine life made it a joy to just sit on the deck and relax. The balcony light on bright all evening until 10:30pm really took away from the enjoyment of using it in the evening. Restaurant food was okay. Overall selection was good and the fruits were fresh. The rooftop lunch was an exception, the food was really good. The mahi mahi tostads where very refreshing. Our servers were good at their job but only Orlando, the outside patio breakfast server made us feel appreciated by engaging with us a bit. Overall we had a great relaxing week. This is not a 5 star resort. It is a solid 3 star. The attention to detail is lacking and the quality just isn’t 5 star. That being said, it is a nice all inclusive resort with a great beach. If you are traveling without children we recommend getting access to to the rooftop deck. It was nice and quiet with lots of sun and available shade. Would we go back? Yes, if we were in the area again.
We arrived late evening and the front desk reception, Brenda, was so welcoming. The ambience was really nice with the midnight breeze through the open air lobby. Initial impression was excellent. The room was clean, spacious and the bed was comfortable although hard. It was quiet but far from "sound proof". We had a Premium King room. Room service was a real let down, cold fries and club sandwich we didn't eat much of. The ocean view and marine life made it a joy to just sit on the deck and relax. The balcony light on bright all evening until 10:30pm really took away from the enjoyment of using it in the evening. Restaurant food was okay. Overall selection was good and the fruits were fresh. The rooftop lunch was an exception, the food was really good. The mahi mahi tostads where very refreshing. Our servers were good at their job but only Orlando, the outside patio breakfast server made us feel appreciated by engaging with us a bit. Overall we had a great relaxing week. This is not a 5 star resort. It is a solid 3 star. The attention to detail is lacking and the quality just isn’t 5 star. That being said, it is a nice all inclusive resort with a great beach. If you are traveling without children we recommend getting access to to the rooftop deck. It was nice and quiet with lots of sun and available shade. Would we go back? Yes, if we were in the area again.
8
Shahnam Behnam
22 jun 2024
·
Se alojó 5 noches
It was a good resort. Having said that the beds were double which means you may have limited space sleeping beside your partner. Not all drinks available during your lunch and dinner and you have to ask waiters specifically to bring them for you plus net was very bad in rooms. The pool wasn’t very clean as well. But there was also upsides such as variable foods each day, free medical (we had an incident and the hotel doctor attended and checked the issue for free), beautiful beach and nice architecture and interior design.
It was a good resort. Having said that the beds were double which means you may have limited space sleeping beside your partner. Not all drinks available during your lunch and dinner and you have to ask waiters specifically to bring them for you plus net was very bad in rooms. The pool wasn’t very clean as well. But there was also upsides such as variable foods each day, free medical (we had an incident and the hotel doctor attended and checked the issue for free), beautiful beach and nice architecture and interior design.
10
Pablo
6 jul 2025
·
Se alojó 4 noches
I traveled with my family and the rooms where clean and spacious. All rooms have a view to the ocean. Staff was very friendly and helpful. The food was very good and fresh.
I traveled with my family and the rooms where clean and spacious. All rooms have a view to the ocean. Staff was very friendly and helpful. The food was very good and fresh.
8
José Neguib
25 dic 2024
·
Se alojó 3 noches
La atención del personal no es la mejor, los colchones son muy aguados. Las habitaciones son muy espaciosas y limpias. Al área de las albercas le da el sol hasta después de las 4:30 de la tarde así que si eres muy friolenta puede ser un punto.importante a considerar La vista al mar es muy bonita, sin embargo considera que es complicado para niños meterse porque es profunda el área y peligrosa, siempre tienen la bandera roja.
La atención del personal no es la mejor, los colchones son muy aguados. Las habitaciones son muy espaciosas y limpias. Al área de las albercas le da el sol hasta después de las 4:30 de la tarde así que si eres muy friolenta puede ser un punto.importante a considerar La vista al mar es muy bonita, sin embargo considera que es complicado para niños meterse porque es profunda el área y peligrosa, siempre tienen la bandera roja.
10
Denise
13 oct 2025
·
Se alojó 7 noches
Great location, nice clean room, excellent staff and service!
Great location, nice clean room, excellent staff and service!
8
Katherine
6 nov 2025
·
Se alojó 4 noches
Please be ware that the room deals’ hotels.com have with them are certain type of rooms, ones with no views. If you want a view you have to upgrade it with a cost. The food was just okay, restaurants on property are decent enough, def not 4 or 5 stars dining. Breakfast was good probably the only meal we enjoyed. It seems that the hotel is always hosting outside parties, at least every night we were there, events were held. BUT if you’re looking for a decent place to stay with a nice private beach and unlimited alcohol this one is for you. Staffs are friendly.
Please be ware that the room deals’ hotels.com have with them are certain type of rooms, ones with no views. If you want a view you have to upgrade it with a cost. The food was just okay, restaurants on property are decent enough, def not 4 or 5 stars dining. Breakfast was good probably the only meal we enjoyed. It seems that the hotel is always hosting outside parties, at least every night we were there, events were held. BUT if you’re looking for a decent place to stay with a nice private beach and unlimited alcohol this one is for you. Staffs are friendly.
6
Priti
27 dic 2024
·
Se alojó 4 noches
The pacific water was very dangerous during this time of the year. The beach was pretty much inaccessible. If you book a beach facing room you are likely not getting any sleep due to the loud sound of splashing waves.
The pacific water was very dangerous during this time of the year. The beach was pretty much inaccessible. If you book a beach facing room you are likely not getting any sleep due to the loud sound of splashing waves.
6
Mert
9 jun 2025
·
Se alojó 7 noches
We recently stayed at Grand Park Royal Puerto Vallarta, and overall, it was a very average experience that did not justify the price we paid. The staff was generally kind and tried to be helpful, but many of them struggled with English. That being said, we were able to communicate one way or another, so it was manageable. The international buffet was very disappointing — the food lacked flavor and variety. In contrast, the Italian and Mexican à la carte restaurants were actually quite good and offered much better dining experiences. The Equinox bar upstairs was also a nice spot. Our room was clean, which we appreciated. However, room service through the app was unreliable — on some occasions, our orders were forgotten completely. The worst part of the stay was definitely the Wi-Fi. It didn’t work in the room at all for the majority of our stay, which was a big problem for me as I needed stable internet for work. I reported this issue several times, but no real solution was offered. The Wi-Fi only started working properly on our last day, possibly due to some maintenance, but by then the damage was already done. For the price of around 320 CAD per night, this resort is not worth it. If you find a deal for around 200–250 CAD, it might be acceptable, but I personally wouldn’t return. I honestly wish we had chosen a different hotel — I left feeling quite disappointed.
We recently stayed at Grand Park Royal Puerto Vallarta, and overall, it was a very average experience that did not justify the price we paid. The staff was generally kind and tried to be helpful, but many of them struggled with English. That being said, we were able to communicate one way or another, so it was manageable. The international buffet was very disappointing — the food lacked flavor and variety. In contrast, the Italian and Mexican à la carte restaurants were actually quite good and offered much better dining experiences. The Equinox bar upstairs was also a nice spot. Our room was clean, which we appreciated. However, room service through the app was unreliable — on some occasions, our orders were forgotten completely. The worst part of the stay was definitely the Wi-Fi. It didn’t work in the room at all for the majority of our stay, which was a big problem for me as I needed stable internet for work. I reported this issue several times, but no real solution was offered. The Wi-Fi only started working properly on our last day, possibly due to some maintenance, but by then the damage was already done. For the price of around 320 CAD per night, this resort is not worth it. If you find a deal for around 200–250 CAD, it might be acceptable, but I personally wouldn’t return. I honestly wish we had chosen a different hotel — I left feeling quite disappointed.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
Muchos huéspedes elogian a los amables camareros y bartenders, pero la organización de la recepción es inconsistente, con un registro lento, largas colas y problemas con el servicio a la habitación. Se mencionan repetidamente las insistentes ventas de multipropiedad.
Reseñas de huéspedes relacionadas
8
Emiliano
23 feb 2025
·
Se alojó 5 noches
Overall stay is good , just food quality is 3 out of 5 . Restaurant’ wait time was over 2 hours every night with very little options to go to . Most of the time the buffet was the only option .snack bar food was always cold , very stale fries and wouldn’t make fresh ones until stale ones were finished . Staff is friendly until they try to convince you for a timeshare/ vacation club that’s when they get pretty persistent , but overall staff is pretty helpful .
Overall stay is good , just food quality is 3 out of 5 . Restaurant’ wait time was over 2 hours every night with very little options to go to . Most of the time the buffet was the only option .snack bar food was always cold , very stale fries and wouldn’t make fresh ones until stale ones were finished . Staff is friendly until they try to convince you for a timeshare/ vacation club that’s when they get pretty persistent , but overall staff is pretty helpful .
4
Jennifer Karina
1 sept 2025
·
Se alojó 4 noches
Hay muy poco personal, los empleados están de malas, un día completo estuve pidiendo que hicieran la limpieza y nunca fueron a pesar de que tenía el letrero de arreglar la habitación, el viernes cerraron todos los restaurantes y tenías que hacer filas eternas para que te sentaran en mesas con gente que no conoces se acabó la comida y no resurtieron muchos tuvimos que pedir servicio al cuarto porque si no te quedabas sin cenar , el servicio al cuarto te lo llevan todo frío , y 2 días seguidos que pedí toallas en la alberca decían que no había que volviera en una hora . En los bares solo una persona para atender a todos por lo que te niega muchas bebidas para ahorrar tiempo , muy decepcionante la verdad
Hay muy poco personal, los empleados están de malas, un día completo estuve pidiendo que hicieran la limpieza y nunca fueron a pesar de que tenía el letrero de arreglar la habitación, el viernes cerraron todos los restaurantes y tenías que hacer filas eternas para que te sentaran en mesas con gente que no conoces se acabó la comida y no resurtieron muchos tuvimos que pedir servicio al cuarto porque si no te quedabas sin cenar , el servicio al cuarto te lo llevan todo frío , y 2 días seguidos que pedí toallas en la alberca decían que no había que volviera en una hora . En los bares solo una persona para atender a todos por lo que te niega muchas bebidas para ahorrar tiempo , muy decepcionante la verdad
10
Maria Isabel
29 nov 2025
·
Se alojó 3 noches
BAD, BAD, BAD! I only put 5 stars so this review doesn’t get erased and people really get to know how horrible the service at this hotel is. *Restaurants suck! Wait is always over 1 hour and you can’t make a reservation. *pools are old and deep, deep. And only one entrance to pool. *snack bar personnel suck! They ignore people so they don’t have to serve you. *lobby staff are not organized. They gave our reserved rooms to someone else and kept saying they didn’t have anymore rooms. *Room service… always wrong, missing items, and they never have what the menu suggest. Only good things were the view, the beach is nice but strong and deep. (Not kid friendly) I also liked that they have a lot of activities and shows.
BAD, BAD, BAD! I only put 5 stars so this review doesn’t get erased and people really get to know how horrible the service at this hotel is. *Restaurants suck! Wait is always over 1 hour and you can’t make a reservation. *pools are old and deep, deep. And only one entrance to pool. *snack bar personnel suck! They ignore people so they don’t have to serve you. *lobby staff are not organized. They gave our reserved rooms to someone else and kept saying they didn’t have anymore rooms. *Room service… always wrong, missing items, and they never have what the menu suggest. Only good things were the view, the beach is nice but strong and deep. (Not kid friendly) I also liked that they have a lot of activities and shows.
10
Denise
13 oct 2025
·
Se alojó 7 noches
Great location, nice clean room, excellent staff and service!
Great location, nice clean room, excellent staff and service!
4
Moisés
8 sept 2025
·
Se alojó 2 noches
Buenas noches, Se hizo la reservación de una habitación family Suite con 2 camas matrimoniales y 2 sofá cama, para 2 adultos y 2 menores de 10 y 7 años, quedando debidamente pagado. Al llegar al hotel el 05 de septiembre de 2025, aproximadamente a las 21:30 horas, cansados y con hambre, nos reciben en recepción con la sorpresa que hay una "discrepancia" en la reserva y que a ellos les aparece como infantes. Me hacen pagar un excedente de $2,400.00 por los menores y después de una hora, aproximadamente a las 22:30 horas nos entregan la habitación 323 y me dicen que me comunique a mi agencia (expedia) para recibir un supuesto reembolso. Para continuar, no era una habitación family suite como estaba reservado, la que nos dieron tenía únicamente 2 camas matrimoniales, llamé a recepción y simplemente me dijeron: "le aviso si hay disponibilidad". Quiero hacer una mención HONORIFICA al personal de botones, baristas y meseros, muy buen servicio. Los de la recepción y administrativos ESTÁN PARA LLORAR, muy mal, les falta capacitación. Al final, en el check out, no obstante que se generó un cargo adicional de 2,400 pesos, por causas no atribuibles al suscrito, me comentaron que NO me darían salida si no pagaba un excedente que rondaba los 1,000 pesos. Hoy lo que gané fue una mala experiencia, pero voy a interponer mi queja ante la PROFECO y estoy pensando en realizar una denuncia por el Delito Contra la Dignidad de las Personas. Atentamente Moisés Rodríguez
Buenas noches, Se hizo la reservación de una habitación family Suite con 2 camas matrimoniales y 2 sofá cama, para 2 adultos y 2 menores de 10 y 7 años, quedando debidamente pagado. Al llegar al hotel el 05 de septiembre de 2025, aproximadamente a las 21:30 horas, cansados y con hambre, nos reciben en recepción con la sorpresa que hay una "discrepancia" en la reserva y que a ellos les aparece como infantes. Me hacen pagar un excedente de $2,400.00 por los menores y después de una hora, aproximadamente a las 22:30 horas nos entregan la habitación 323 y me dicen que me comunique a mi agencia (expedia) para recibir un supuesto reembolso. Para continuar, no era una habitación family suite como estaba reservado, la que nos dieron tenía únicamente 2 camas matrimoniales, llamé a recepción y simplemente me dijeron: "le aviso si hay disponibilidad". Quiero hacer una mención HONORIFICA al personal de botones, baristas y meseros, muy buen servicio. Los de la recepción y administrativos ESTÁN PARA LLORAR, muy mal, les falta capacitación. Al final, en el check out, no obstante que se generó un cargo adicional de 2,400 pesos, por causas no atribuibles al suscrito, me comentaron que NO me darían salida si no pagaba un excedente que rondaba los 1,000 pesos. Hoy lo que gané fue una mala experiencia, pero voy a interponer mi queja ante la PROFECO y estoy pensando en realizar una denuncia por el Delito Contra la Dignidad de las Personas. Atentamente Moisés Rodríguez
2
mari cruz
10 nov 2025
·
Se alojó 2 noches
El personal tiene un pésimo servicio y pésimo trato. A excepción de esmeralda del kids club ella tiene un excelente trato y muy amable y el mesero Alejandro y Antonio fueron los únicos amables, desde que llegamos a recepción hasta salir del hotel el personal en general a pesar de que uno les pedía las cosas amablemente y con una sonrisa hasta te ignoraban y eran groseros! De verdad que fue una súper mala experiencia con su personal.
El personal tiene un pésimo servicio y pésimo trato. A excepción de esmeralda del kids club ella tiene un excelente trato y muy amable y el mesero Alejandro y Antonio fueron los únicos amables, desde que llegamos a recepción hasta salir del hotel el personal en general a pesar de que uno les pedía las cosas amablemente y con una sonrisa hasta te ignoraban y eran groseros! De verdad que fue una súper mala experiencia con su personal.
10
Jake
30 abr 2024
·
Se alojó 8 noches
Overall experience was fantastic! Every one of the staff was friendly and helpful.
Overall experience was fantastic! Every one of the staff was friendly and helpful.
6
Manuel De Jesus
17 jul 2024
·
Se alojó 7 noches
Concierge is so focused on selling you the timeshare that he didn't care about the multiple issues during our stay. It is a shame that such a beautiful beach and decent amenities suffer from such a bad service. Check-in took almost an hour and another hour to get the room ready, too many people at front desk doing nothing. The hotel rules are not clear on Expedia listing, like the pool hours and the all-inclusive restaurant options that have limited seating. The pool, gym, beach are kept in very good condition, but rooms, balconies, and the restaurants need improvement like working air conditioning and no ceiling leaks (rainy season). The hotel is located 40 to 60 mins from Airport and Malecón.
Concierge is so focused on selling you the timeshare that he didn't care about the multiple issues during our stay. It is a shame that such a beautiful beach and decent amenities suffer from such a bad service. Check-in took almost an hour and another hour to get the room ready, too many people at front desk doing nothing. The hotel rules are not clear on Expedia listing, like the pool hours and the all-inclusive restaurant options that have limited seating. The pool, gym, beach are kept in very good condition, but rooms, balconies, and the restaurants need improvement like working air conditioning and no ceiling leaks (rainy season). The hotel is located 40 to 60 mins from Airport and Malecón.
6
Jesus A. Tellez
26 abr 2025
·
Se alojó 3 noches
Chek in muy tardado,
Chek in muy tardado,
6
Mert
9 jun 2025
·
Se alojó 7 noches
We recently stayed at Grand Park Royal Puerto Vallarta, and overall, it was a very average experience that did not justify the price we paid. The staff was generally kind and tried to be helpful, but many of them struggled with English. That being said, we were able to communicate one way or another, so it was manageable. The international buffet was very disappointing — the food lacked flavor and variety. In contrast, the Italian and Mexican à la carte restaurants were actually quite good and offered much better dining experiences. The Equinox bar upstairs was also a nice spot. Our room was clean, which we appreciated. However, room service through the app was unreliable — on some occasions, our orders were forgotten completely. The worst part of the stay was definitely the Wi-Fi. It didn’t work in the room at all for the majority of our stay, which was a big problem for me as I needed stable internet for work. I reported this issue several times, but no real solution was offered. The Wi-Fi only started working properly on our last day, possibly due to some maintenance, but by then the damage was already done. For the price of around 320 CAD per night, this resort is not worth it. If you find a deal for around 200–250 CAD, it might be acceptable, but I personally wouldn’t return. I honestly wish we had chosen a different hotel — I left feeling quite disappointed.
We recently stayed at Grand Park Royal Puerto Vallarta, and overall, it was a very average experience that did not justify the price we paid. The staff was generally kind and tried to be helpful, but many of them struggled with English. That being said, we were able to communicate one way or another, so it was manageable. The international buffet was very disappointing — the food lacked flavor and variety. In contrast, the Italian and Mexican à la carte restaurants were actually quite good and offered much better dining experiences. The Equinox bar upstairs was also a nice spot. Our room was clean, which we appreciated. However, room service through the app was unreliable — on some occasions, our orders were forgotten completely. The worst part of the stay was definitely the Wi-Fi. It didn’t work in the room at all for the majority of our stay, which was a big problem for me as I needed stable internet for work. I reported this issue several times, but no real solution was offered. The Wi-Fi only started working properly on our last day, possibly due to some maintenance, but by then the damage was already done. For the price of around 320 CAD per night, this resort is not worth it. If you find a deal for around 200–250 CAD, it might be acceptable, but I personally wouldn’t return. I honestly wish we had chosen a different hotel — I left feeling quite disappointed.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Escénico entorno frente a la playa, semi-privado, a unos 20-30 minutos del centro; una parada de autobús afuera facilita el acceso. El oleaje suele ser fuerte y, debido a la orientación, las zonas de piscina y playa reciben más sol más tarde en el día.
Reseñas de huéspedes relacionadas
8
Jeffrey
24 feb 2025
·
Se alojó 6 noches
The beach was nice, small but nice. Although it didn’t get good sun till late in the afternoon. The rooftop lounge and pool helped. The food was good, but it would have been nice to have one more option. Some restaurants were only open for dinner and the snack bar by the pool had the same thing every day. Hot dogs and burgers.
The beach was nice, small but nice. Although it didn’t get good sun till late in the afternoon. The rooftop lounge and pool helped. The food was good, but it would have been nice to have one more option. Some restaurants were only open for dinner and the snack bar by the pool had the same thing every day. Hot dogs and burgers.
8
Sarah Magdalen
27 nov 2024
·
Se alojó 7 noches
This was our first trip to Peurto Vallarta. The Grand Park Royal is in a beautiful spot (10 min by cab) to the Zona Romantica. We were able to climb thr beach boulders for 35 min to Playa Paredon and we walked to Los Arcos, finding a quiet beach along the way with no one else there. Thr hotel itself is well.positioned with all rooms looking over the beach and ocean. We watched whales breaching in the morning while sipping coffee on our balcony. We swam, floated and enjoyed the salty surf in the afternoons. Every night offers different types of entertainment and the only downside to this is that you cant escape the loud music and excited screams of other guests. After 11pm all was quiet again so its only a small inconvenience. If you are looking for quiet, adults only there is a rooftop patio and pool (more $$) otherwise youre stuck with a variety of familes and loud entertainment during the afternoons. The food was decent (some days better than others) the staff was amazing and friendly. In room coffee wasnt available because the resort couldnt get the nespresso pods they needed, but the cafe had everything we needed. Bring a hairdryer... they dont supply them or just live with wet hair all day every day. If i was the kind of person who liked repetitive holidays I would go back!
This was our first trip to Peurto Vallarta. The Grand Park Royal is in a beautiful spot (10 min by cab) to the Zona Romantica. We were able to climb thr beach boulders for 35 min to Playa Paredon and we walked to Los Arcos, finding a quiet beach along the way with no one else there. Thr hotel itself is well.positioned with all rooms looking over the beach and ocean. We watched whales breaching in the morning while sipping coffee on our balcony. We swam, floated and enjoyed the salty surf in the afternoons. Every night offers different types of entertainment and the only downside to this is that you cant escape the loud music and excited screams of other guests. After 11pm all was quiet again so its only a small inconvenience. If you are looking for quiet, adults only there is a rooftop patio and pool (more $$) otherwise youre stuck with a variety of familes and loud entertainment during the afternoons. The food was decent (some days better than others) the staff was amazing and friendly. In room coffee wasnt available because the resort couldnt get the nespresso pods they needed, but the cafe had everything we needed. Bring a hairdryer... they dont supply them or just live with wet hair all day every day. If i was the kind of person who liked repetitive holidays I would go back!
8
Sherry
8 mar 2024
·
Se alojó 14 noches
It was a nice stay. The sun doesn’t hit the lounge chairs til about 2pm. Nice variety of food. Staff were fun. Not a long beach and couldn’t walk it at times due to waves, but it was their winter. No shuttle from the airport and got sucked into going to a time share presentation…. Made the best of it as we were there for 2 weeks.
It was a nice stay. The sun doesn’t hit the lounge chairs til about 2pm. Nice variety of food. Staff were fun. Not a long beach and couldn’t walk it at times due to waves, but it was their winter. No shuttle from the airport and got sucked into going to a time share presentation…. Made the best of it as we were there for 2 weeks.
8
Karen
4 abr 2024
·
Se alojó 7 noches
This is a smaller resort in a great location, perfect if you want a combination of going into PV town or exploring the south zone beaches and taking bus & water taxi to beaches that are not accessible by road, such as Yelapa and Quimixto. Catching bus is cheap (10 pesos) & easy right outside hotel. Room was clean & spacious, with lovely beach and sunset view and beds were comfortable. We enjoyed the shade on the beach, never got a lounge chair around the pool as all taken and we preferred the beach, sand was soft but ocean too rough to swim, pool bar service was slow, the lobby bar was better. We liked the water bottle refill station on each floor. Good food at buffet, lots of choices. Restaurants were good too and no reservations but you had to wait to get a table unless you show up right when they opened at 6:30. Reception a bit slow at check in and out, we had an evening flight home and although we had to check out at noon, we were able to leave our luggage and keep bracelets on until 2:00pm. Also we loved that our bracelets were also the room key. Entertainment was good.
This is a smaller resort in a great location, perfect if you want a combination of going into PV town or exploring the south zone beaches and taking bus & water taxi to beaches that are not accessible by road, such as Yelapa and Quimixto. Catching bus is cheap (10 pesos) & easy right outside hotel. Room was clean & spacious, with lovely beach and sunset view and beds were comfortable. We enjoyed the shade on the beach, never got a lounge chair around the pool as all taken and we preferred the beach, sand was soft but ocean too rough to swim, pool bar service was slow, the lobby bar was better. We liked the water bottle refill station on each floor. Good food at buffet, lots of choices. Restaurants were good too and no reservations but you had to wait to get a table unless you show up right when they opened at 6:30. Reception a bit slow at check in and out, we had an evening flight home and although we had to check out at noon, we were able to leave our luggage and keep bracelets on until 2:00pm. Also we loved that our bracelets were also the room key. Entertainment was good.
6
Karen Lynette
15 mar 2025
·
Se alojó 7 noches
Beautiful property, beautiful room, nice entertainment options. What I didn’t like — the food was incredibly bland, there are no lounge chairs actually on the beach and you have to get downstairs about 6:30 in the morning to get a chair by the pool that’s facing the beach. And it’s entirely too far from town. The food and the distance to town are probably deal breakers for me although my husband, who views food solely as fuel, may feel differently.
Beautiful property, beautiful room, nice entertainment options. What I didn’t like — the food was incredibly bland, there are no lounge chairs actually on the beach and you have to get downstairs about 6:30 in the morning to get a chair by the pool that’s facing the beach. And it’s entirely too far from town. The food and the distance to town are probably deal breakers for me although my husband, who views food solely as fuel, may feel differently.
4
Heather
18 nov 2025
·
Se alojó 4 noches
The room was nice but the facilities overall seemed neglected. Food was terrible (I'm picky, but there were times I could find NOTHING to eat.) Food info is hard to find. they don't tell you before you go but most of the restaurants have a dress code. We didn't bring the right clothes so we were limited to one restaurant. I didn't realize when we booked but it's at least 30 minutes into town. Seemed like a lot of local people from Mexico stayed there and lots of families.
The room was nice but the facilities overall seemed neglected. Food was terrible (I'm picky, but there were times I could find NOTHING to eat.) Food info is hard to find. they don't tell you before you go but most of the restaurants have a dress code. We didn't bring the right clothes so we were limited to one restaurant. I didn't realize when we booked but it's at least 30 minutes into town. Seemed like a lot of local people from Mexico stayed there and lots of families.
8
José Neguib
25 dic 2024
·
Se alojó 3 noches
La atención del personal no es la mejor, los colchones son muy aguados. Las habitaciones son muy espaciosas y limpias. Al área de las albercas le da el sol hasta después de las 4:30 de la tarde así que si eres muy friolenta puede ser un punto.importante a considerar La vista al mar es muy bonita, sin embargo considera que es complicado para niños meterse porque es profunda el área y peligrosa, siempre tienen la bandera roja.
La atención del personal no es la mejor, los colchones son muy aguados. Las habitaciones son muy espaciosas y limpias. Al área de las albercas le da el sol hasta después de las 4:30 de la tarde así que si eres muy friolenta puede ser un punto.importante a considerar La vista al mar es muy bonita, sin embargo considera que es complicado para niños meterse porque es profunda el área y peligrosa, siempre tienen la bandera roja.
6
Kristen
8 feb 2025
·
Se alojó 5 noches
The worst part about the resort is that there is way too much shade by the pool area during the entire day. I was freezing and did not get to enjoy the pool or swim up bar. Beach was really nice. It’s a smaller resort with limited activities.
The worst part about the resort is that there is way too much shade by the pool area during the entire day. I was freezing and did not get to enjoy the pool or swim up bar. Beach was really nice. It’s a smaller resort with limited activities.
6
irma
10 jun 2025
·
Se alojó 4 noches
The best customer service, food good, but the beach is very dangerous.
The best customer service, food good, but the beach is very dangerous.
6
Bonny
29 mar 2025
·
Se alojó 7 noches
The property was beautiful. I thought the staff could have been friendlier. The seafood restaurant was the best on the property, the rest of the restaurants were just ok. I would most likely not go back to this property. I would stay closer to downtown.
The property was beautiful. I thought the staff could have been friendlier. The seafood restaurant was the best on the property, the rest of the restaurants were just ok. I would most likely not go back to this property. I would stay closer to downtown.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
La calidad y variedad de la comida reciben críticas frecuentes, y las esperas para los restaurantes a la carta pueden superar una hora; los aperitivos son limitados y a veces se agotan los lugares. A algunos les gustaron las opciones italianas/mexicanas o el desayuno, pero a algunos les reportó enfermarse.
Reseñas de huéspedes relacionadas
8
Winta
3 sept 2025
·
Se alojó 5 noches
The place was super nice, very luxurious feel. The nicer restaurants do have extremely long wait times, so we didn't get a chance to try the ones we wanted during our weeklong trip. The place did appear clean but there were a lot of bugs, including a roach infestation in one of the indoor buffets. The day time employees were amazing, they all were super sweet and did their best. Room service is iffy though, there was an issue with our order every single night. There was the language barrier so I understood some of the confusion, but at one point they just didn't bring the food up at all after saying they would. Overall great experience, aside from the hiccups, the in-person service was extremely nice even though the room service at night was mediocre at best. I probably wouldn't go back mainly because of the language barrier but that part was completely understandable.
The place was super nice, very luxurious feel. The nicer restaurants do have extremely long wait times, so we didn't get a chance to try the ones we wanted during our weeklong trip. The place did appear clean but there were a lot of bugs, including a roach infestation in one of the indoor buffets. The day time employees were amazing, they all were super sweet and did their best. Room service is iffy though, there was an issue with our order every single night. There was the language barrier so I understood some of the confusion, but at one point they just didn't bring the food up at all after saying they would. Overall great experience, aside from the hiccups, the in-person service was extremely nice even though the room service at night was mediocre at best. I probably wouldn't go back mainly because of the language barrier but that part was completely understandable.
4
Heather
18 nov 2025
·
Se alojó 4 noches
The room was nice but the facilities overall seemed neglected. Food was terrible (I'm picky, but there were times I could find NOTHING to eat.) Food info is hard to find. they don't tell you before you go but most of the restaurants have a dress code. We didn't bring the right clothes so we were limited to one restaurant. I didn't realize when we booked but it's at least 30 minutes into town. Seemed like a lot of local people from Mexico stayed there and lots of families.
The room was nice but the facilities overall seemed neglected. Food was terrible (I'm picky, but there were times I could find NOTHING to eat.) Food info is hard to find. they don't tell you before you go but most of the restaurants have a dress code. We didn't bring the right clothes so we were limited to one restaurant. I didn't realize when we booked but it's at least 30 minutes into town. Seemed like a lot of local people from Mexico stayed there and lots of families.
4
Jenifer
28 jun 2024
·
Se alojó 4 noches
Food was bad . The food made me sick .
Food was bad . The food made me sick .
6
AIRELLE
24 abr 2025
·
Se alojó 3 noches
Everything was great besides the food. Not very good food in their specialties restaraunts. The buffet was okay but nothing outstanding.
Everything was great besides the food. Not very good food in their specialties restaraunts. The buffet was okay but nothing outstanding.
10
Irly
12 sept 2025
·
Se alojó 5 noches
Comida rica, servicio excelente, limpieza muy bien y diariamente, el trato de todo el personal servicial y muy amables. Fue una super sorpresa saber que hoteles en algunos de sus habitaciones incluye el costo/pago de la azotea (solo para adultos), sin duda un lugar de relajación dentro del todo incluído. En general es una muy buena experiencia que sin duda regresaría. Ahora los puntos de mejora, el internet no llega a todo el hotel, sería bueno tener repetidores, lo hablo desde el punto que me surgieron necesidades de poder realizar llamadas via web y por esto mismo no pude realizarlas. El ofrecimiento del club que el hotel maneja es un poco tardado, solo ser sincero con el tiempo que estoy lleva, nos comentaron que sería 1 hora y termino siendo 2 hrs y media, si se dice desde el principio no le veo problema llevar la plática.
Comida rica, servicio excelente, limpieza muy bien y diariamente, el trato de todo el personal servicial y muy amables. Fue una super sorpresa saber que hoteles en algunos de sus habitaciones incluye el costo/pago de la azotea (solo para adultos), sin duda un lugar de relajación dentro del todo incluído. En general es una muy buena experiencia que sin duda regresaría. Ahora los puntos de mejora, el internet no llega a todo el hotel, sería bueno tener repetidores, lo hablo desde el punto que me surgieron necesidades de poder realizar llamadas via web y por esto mismo no pude realizarlas. El ofrecimiento del club que el hotel maneja es un poco tardado, solo ser sincero con el tiempo que estoy lleva, nos comentaron que sería 1 hora y termino siendo 2 hrs y media, si se dice desde el principio no le veo problema llevar la plática.
10
Maria Isabel
29 nov 2025
·
Se alojó 3 noches
BAD, BAD, BAD! I only put 5 stars so this review doesn’t get erased and people really get to know how horrible the service at this hotel is. *Restaurants suck! Wait is always over 1 hour and you can’t make a reservation. *pools are old and deep, deep. And only one entrance to pool. *snack bar personnel suck! They ignore people so they don’t have to serve you. *lobby staff are not organized. They gave our reserved rooms to someone else and kept saying they didn’t have anymore rooms. *Room service… always wrong, missing items, and they never have what the menu suggest. Only good things were the view, the beach is nice but strong and deep. (Not kid friendly) I also liked that they have a lot of activities and shows.
BAD, BAD, BAD! I only put 5 stars so this review doesn’t get erased and people really get to know how horrible the service at this hotel is. *Restaurants suck! Wait is always over 1 hour and you can’t make a reservation. *pools are old and deep, deep. And only one entrance to pool. *snack bar personnel suck! They ignore people so they don’t have to serve you. *lobby staff are not organized. They gave our reserved rooms to someone else and kept saying they didn’t have anymore rooms. *Room service… always wrong, missing items, and they never have what the menu suggest. Only good things were the view, the beach is nice but strong and deep. (Not kid friendly) I also liked that they have a lot of activities and shows.
2
James
21 feb 2024
·
Se alojó 7 noches
Beds are very uncomfortable, noisy, food was terrible.
Beds are very uncomfortable, noisy, food was terrible.
8
Rolando
5 sept 2025
·
Se alojó 4 noches
Los meseros julio y jorge excelentes personas muy serviciales. El room service ma comida deja mucho que desear. Los bufettes y el pool bar excelentes.
Los meseros julio y jorge excelentes personas muy serviciales. El room service ma comida deja mucho que desear. Los bufettes y el pool bar excelentes.
10
Ahreum
11 ago 2025
·
Se alojó 3 noches
Food was great. Especially dessert!
Food was great. Especially dessert!
4
Andressa Di Pietra
5 ene 2025
·
Se alojó 7 noches
Facilities 4/5, room 5/5, cleanliness 4/5, beach 2/5 (no sun until 4pm, tiny sand space, no chairs), food 0/0. Seriously, food was pathetic. They ran out (!!) of food on multiple occasions. They advertise as having 5 restaurants but only 1 or 2 are open each meal. Food selection absolutely the worst, cold meals, 2 hour wait to sit. Do not go if you expect to eat decent food in a decent amount of wait time. We have been to many all inclusives in Mexico and by far this one has the worst food. They have a rooftop bar and pool where we hid everyday, since there were no chairs at the main pools whatsoever, and the bar service and booze selection at the main pools downstairs were a joke.
Facilities 4/5, room 5/5, cleanliness 4/5, beach 2/5 (no sun until 4pm, tiny sand space, no chairs), food 0/0. Seriously, food was pathetic. They ran out (!!) of food on multiple occasions. They advertise as having 5 restaurants but only 1 or 2 are open each meal. Food selection absolutely the worst, cold meals, 2 hour wait to sit. Do not go if you expect to eat decent food in a decent amount of wait time. We have been to many all inclusives in Mexico and by far this one has the worst food. They have a rooftop bar and pool where we hid everyday, since there were no chairs at the main pools whatsoever, and the bar service and booze selection at the main pools downstairs were a joke.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Cecilia
hace 3 semanas
·
Se alojó 3 noches
El hotel esta excelente, solo que una de las albercas esta en remodelacion y la gente se amontona en una sola alberca, al punto de que hubo dias en que no encontrabas camastros para sentarte, lo bueno es que llegando alla nos enteramos que nuestra reservacion contaba con pase al equinox y esa fue nuestra salvacion, estuvimos en la alberca para adultos en la terraza durante nuestra estancia. Otro dato importante, el restaurante el pescador tambien esta en remodelacion. (Nos hubiera gustado que nos dijeran esa informacion antes de llegar)
El hotel esta excelente, solo que una de las albercas esta en remodelacion y la gente se amontona en una sola alberca, al punto de que hubo dias en que no encontrabas camastros para sentarte, lo bueno es que llegando alla nos enteramos que nuestra reservacion contaba con pase al equinox y esa fue nuestra salvacion, estuvimos en la alberca para adultos en la terraza durante nuestra estancia. Otro dato importante, el restaurante el pescador tambien esta en remodelacion. (Nos hubiera gustado que nos dijeran esa informacion antes de llegar)
10
bertha
3 ago 2026
·
Se alojó 4 noches
Lo recomendamos Todo súper bien
Lo recomendamos Todo súper bien
10
Martin
3 ago 2026
·
Se alojó 4 noches
Lo recomiendo mucho nos gustó todo! Ganas de regresar
Lo recomiendo mucho nos gustó todo! Ganas de regresar
6
Miguel Omar
20 jul 2026
·
Se alojó 2 noches
Poco personal para hacer el check in, tienen una alberca en reparación, el personal de la barra del área de la alberca es poco servicial. En general creo que necesitan trabajar en la atención al cliente. La recamara limpia.
Poco personal para hacer el check in, tienen una alberca en reparación, el personal de la barra del área de la alberca es poco servicial. En general creo que necesitan trabajar en la atención al cliente. La recamara limpia.
6
Ingrid
14 jul 2026
·
Se alojó 7 noches
Si buscas un hotel donde puedas descansar entonces no es el lugar adecuado para ti. Actualmente están remodelando la segunda alberca del hotel por lo que no podrás hacerlo ya que el ruido empieza desde temprano (están taladrando y quitando los azulejos de la alberca actual) hasta incl el día sábado. Me hubiera gustado saber esto para decidir si quería está ahí o no. Obviamente la otra alberca está abarrotada al igual que el pequeño espacio de la playa. Los restaurantes compensan un poco esta situación. Se esmeran en hacerte sentir bienvenido y la calidad de los alimentos, especialmente en el restaurante Andiamo, es muy buena al igual que el trato del personal que labora ahí.
Si buscas un hotel donde puedas descansar entonces no es el lugar adecuado para ti. Actualmente están remodelando la segunda alberca del hotel por lo que no podrás hacerlo ya que el ruido empieza desde temprano (están taladrando y quitando los azulejos de la alberca actual) hasta incl el día sábado. Me hubiera gustado saber esto para decidir si quería está ahí o no. Obviamente la otra alberca está abarrotada al igual que el pequeño espacio de la playa. Los restaurantes compensan un poco esta situación. Se esmeran en hacerte sentir bienvenido y la calidad de los alimentos, especialmente en el restaurante Andiamo, es muy buena al igual que el trato del personal que labora ahí.
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 00:00
Antes de la(s) 12:00
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Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-18: 330.4140001281738USD
- 2026-09-19: 337.5658087509155USD
- 2026-09-20: 330.4140001281738USD
- 2026-09-21: 328.9836524276733USD
- 2026-09-22: 328.9836524276733USD
- 2026-09-23: 332.6351989471435USD
- 2026-09-24: 322.5949623687744USD
- 2026-09-25: 308.9585391998291USD
- 2026-09-26: 316.06031703186034USD
- 2026-09-27: 295.25444999999996USD
- 2026-09-28: 296.0852696548462USD
- 2026-09-29: 296.0852696548462USD
- 2026-09-30: 215.26973054351805USD
- 2026-10-01: 306.09780873870847USD
- 2026-10-02: 296.0852696548462USD
- 2026-10-03: 297.56824259490963USD
- 2026-10-04: 298.56012843933104USD
- 2026-10-05: 254.60473055877685USD
- 2026-10-06: 304.667461038208USD
- 2026-10-07: 307.5873729812622USD
- 2026-10-08: 278.53187733078USD
- 2026-10-09: 291.079000112915USD
- 2026-10-10: 483.9241028411865USD
- 2026-10-11: NO DATA
- 2026-10-12: 314.6800001220703USD
- 2026-10-13: 334.7050782897949USD
- 2026-10-14: 307.5281914993286USD
- 2026-10-15: 321.6141555221557USD
- 2026-10-16: 307.5281914993286USD
- 2026-10-17: 311.5950251358032USD
- 2026-10-18: 298.56012843933104USD
- 2026-10-19: 319.60030225067135USD
- 2026-10-20: 321.1166524246216USD
- 2026-10-21: 317.5407305831909USD
- 2026-10-22: 312.59693817443843USD
- 2026-10-23: 324.6198946380615USD
- 2026-10-24: 336.6428511016845USD
- 2026-10-25: 307.5873729812622USD
- 2026-10-26: 319.68626966400143USD
- 2026-10-27: 331.12919150848387USD
- 2026-10-28: 336.6428511016845USD
- 2026-10-29: 317.6065033676147USD
- 2026-10-30: 317.5407305831909USD
- 2026-10-31: 241.73146101379393USD
- 2026-11-01: 216.41325140533445USD
- 2026-11-02: 237.44036532211302USD
- 2026-11-03: 218.8456348548889USD
- 2026-11-04: 226.42237212753295USD
- 2026-11-05: 228.14300008850097USD
- 2026-11-06: 258.1806348701477USD
- 2026-11-07: 240.45918186264038USD
- 2026-11-08: 213.83936531295774USD
- 2026-11-09: 237.4534427467346USD
- 2026-11-10: 236.4615393722534USD
- 2026-11-11: 224.5670957771301USD
- 2026-11-12: 243.46492097854613USD
- 2026-11-13: 368.0021998031616USD
- 2026-11-14: 400.91951504058835USD
- 2026-11-15: 396.69960892181393USD
- 2026-11-16: 358.7174386825561USD
- 2026-11-17: 216.41325140533445USD
- 2026-11-18: 216.41325140533445USD
Este alojamiento no permite realizar el registro de entrada fuera del horario establecido. El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito, tarjetas de débito y efectivo.
- Transacciones sin efectivo disponibles
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: extintor, detector de humo, sistema de seguridad y botiquín de primeros auxilios.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Es necesario reservar con antelación los servicios de masaje y los tratamientos de spa. Las reservas se realizan poniéndose en contacto con el complejo antes de la llegada, a través de la información de contacto que figura en la confirmación de la reserva.
- Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel.
- Hay habitaciones comunicadas o contiguas, sujetas a disponibilidad. Es posible solicitarlas directamente al alojamiento, a través de los datos de contacto que figuran en la confirmación de reserva.
- Algunas actividades o instalaciones pueden tener acceso limitado. Se invita a los huéspedes a ponerse en contacto con el alojamiento utilizando los datos de contacto que aparecen en la confirmación de la reserva.
- Este alojamiento no acepta mascotas ni perros guía.
- Es posible pagar todas las transacciones sin dinero en efectivo.
- Es posible realizar el registro de salida sin contacto personal.
- Tasa de lavandería: 1000 MXN por día
- Tasa por uso del spa:2000 MXN por día
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
Mostrador turístico
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Servicio de masajes
Spa y centro de bienestar
Tratamientos corporales
Tratamientos faciales
Club infantil
Bar en la piscina
Habitación familiar
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Actividades
Piscina
Playa privada
Jardín
Playa (cercana)
Karaoke
Zona de juegos
Piscina cubierta
Piscina al aire libre
Música en directo
Evening Entertainment
Pool (Indoor)
Muebles de exterior
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terraza
Fitness Center (nearby)
Servicios
Centro de negocios
Mostrador turístico
Servicio de tintorería
Guardería infantil/Niñera
Servicio de limpieza
Salones para banquetes
Cambio de divisas
Caja fuerte
Cajero automático
Consigna de equipajes
Autoservicio de lavandería
24-Hour Front Desk
Concierge Services
Aparcamiento
Aparcamiento
Aparcamiento gratuito
Parking Onsite
Internet
WiFi gratuito