WestHouse Hotel New York, an SLH Hotel

We had a wonderful stay at WestHouse. Staff was so friendly and helpful. We really enjoyed the breakfast and happy hours, in particular. Room was comfortable and quiet (of course there was some street noise - it's NYC! - but nothing that disturbed our rest at night). We also took advantage each morning of the nice gym facilities. Location can't be beat - so easy to walk to many attractions and also the subway could literally not be more convenient (directly outside of the hotel). We will definitely recommend this spot to others and stay here again!

Convenient location to subway and citibike stations. Close enough to time square and far enough from time square. Got upgraded to room with a terrace. 24th floor step out of breath taking skyline. Feel the city breathing from above Breakfast decent and complimentary. Gym has enough to get a decent workout.

A new favorite hotel for us in NYC. The property is super convenient to Carnegie Hall and Broadway theaters. The room was large, well-appointed and comfortable. The included breakfast and evening beer, wine and snacks are wonderful. It was very cold in NYC when we were staying at the hotel and complimentary hot chocolate was provided in the lobby, which was a very nice touch. There is no bar or room service available inside the hotel and there is no evening turn down service, so, it is not classically a five-star property; however, the other extras more than make up for that. Nancy who works in the bar at the adjacent Park Central is great. Highly recommended hotel!!

The hotel is a little rundown. They do tv not have an open restaurant/bar however they do have a full breakfast and heavy appetizers and cocktails in the evening. It is in walking distance of many things in Midtown, but our room was hot because the air conditioning was not ready to be turned on and they only have a two pipe system so they can either run heat or run air conditioning we had to open windows and it was still pretty hot in March. Our bathroom had a burnt out light that we have to be replaced. Never was we were there for nights in the bathrooms are very small even though we had a one bedroom suite. The staff, however, was very friendly courteous with the exception of the housekeeper coming in when we had a do not disturb sign on our door they entered anyway after seeing us leave the room. Overall decent price for the area and hotel.

Nice service ... people smiling all the time and very helpful... very slow elevator

Beautiful hotel, within walking distance to Central Park and Times Square. The complimentary breakfast and happy hour were great, hotel is quiet and the guys downstairs are always there to help you catch a cab or greet you when you return, which gave us a good feeling of safety! Will definitely return on all trips back to NYC.

We stayed 3 nights. Good location in midtown. Breakfast and Happy Hour every day was included. Parking is offsite but the kind lady at reception helped me out with the SpotHero app which found a great rate at a garage around the block. The room was small but we managed. The service was good and people were friendly. I used the gym for yoga because our room was too small. Room was clean and everything worked.

Property is in a great location & a 2 minute walk from Central Park. Common areas very cozy with comfortable furniture to sit and people watch. Rooms are well appointed, but bathrooms do not provide space or additional shelves for toiletries. Buffet breakfast had traditional fare and was delicious. Only downside was lack of functioning elevators Waits and lines were long for the one that worked especially during peak times of day & evening

Charged $50 per person daily fee that was not disclosed. Door key never worked. No restaurant.

The hotel was great and the staff were even better. Overall we enjoyed our stay and nothing wrong with the hotel. It’s in a great location. Close to all attractions. Subway stop right outside the hotel. The included breakfast and light fare dinner is fantastic although you pay dearly for it in the fees. My only issue was the room size. Quite small even for NYC. I’ve been to NYC at least a dozen times and this was by far the smallest room I’ve had. It is a small hotel but it is connected to Park central hotel which is much bigger with more amenities you can use. Overall it was a nice hotel but not worth the money. I would rate it 4.5 star at best. If this is a 5 star hotel then Ritz Carlton should be 6 star.

Amazing hotel, very friendly staff who really took care of you. Hotel is spotless and a fantastic location. We enjoyed the breakfast and the drinks and food on offer in the evening. I would definitely return to this hotel and would recommend to family and friends.

We booked this hotel due to location and the photos looks pretty good. The photos looks the hotel looks like more modern and up to date style. When we checked in the hotel was small, the room is old and dirty. The mirror was stained, lamp shades stained and different color light bulb. The door doesnt closed properly. No ventilation in the bathroom, so humid inside bathroom. No area to open luggages. The worse part is the room is so hot. They said during winter no a/c only heater. Luckily the window can open a tiny bit, for an inch, at least we can breath a bit. The worst nights ever. The upside: - theres umbrella downstair for guests to use. - coffee in the lobby - complimentary breakfast - complimentary pre-dinner, serve beer and light food - free bottle water, you can ask the concierge downstairs.

I travel a lot for business and this is the first time I have ever stayed in a hotel that smelled and overcharged like this. Just because it is an old hotel doesn't mean it has to smell moldy and dirty. However, the hotel manager proudly told me that this hotel smelled because it was old. She didn't even apologize. This hotel charges a resort fee of $50 per person per day. There are many clean hotels nearby for much better prices. I will never stay here again.

We were initially put into the wrong room. Then the keys didn’t work to get into the room. The room was also quite dirty - the phones looked like they hadn’t been cleaned in weeks. Our AC also stopped working so the room was hot and dry. One of the elevators was down so wait times for elevators were quite long.

Just come back from a weeks stay at this amazing hotel. A family of 2 ad and 1 ch (17). We absolutely loved everything about this hotel right from the time we were warmly welcomed at the main entrance by the friendly door staff (who quickly took our cases and delivered them to our room) - made sure we tipped them well. The hotel is in a perfect location and close enough to walk everywhere (subway right outside on the corner). The hotel seem too busy, it was very grand and impressive. The sister hotel next door looked busier but the WestHouse had a nice homely feel. The rooms were cleaned every day to a high standard, they were not huge but perfectly furnished for a family. We had a stunning view from our room, looking down 7th avenue right at Times Square, which is so beautiful when all lit up at night. This would be the first thing we'd see in the morning and the last thing at night - picture postcard, stunning! The staff were fantastic, nothing was too much trouble. A special mention for Pagye (Senior VIP Manager) who was so friendly, helpful and couldn't do enough for us to make our stay special, she was always smiling and even gave me a hug one day. All the staff are an absolute credit to the hotel and made our stay unforgettable. The Terrace (23rd floor) for breakfast and afternoon food / drinks (free) was fantastic and the food selection changed every night. We cannot praise this hotel and the staff enough. Thank you WestHouse, see you again sometime...

Really disappointed with our stay. The room was terrible, dirty , damaged furniture. I recommended this hotel to my friends, I was so embarrassed. Want you charged for my room I considered it robbering, plus your site is false advertising. I would think about you post. Bathroom door all rusted. That’s not good . If I posted pictures I don’t think you would like it.

I loved the hotel. It has amazing location. You can walk to Central Park, you have restaurants very near which I recommend Sarabeth’s and Paris bar. The train station is few steps from the hotel. I was surprised by the room because it was big compare to other nyc hotels. The bathroom looks quite luxury. The bed was supper comfortable. And the room was very clean. The best of all was the view. We were in the 22 floor and love it.

5 Star hotel? Maybe it was at one time, but the interior and furnishing are worn and showing their age. The bathroom sink was cracked, the light fixtures were rusted, the mirrors were stained on the inside. At this point, it\'s more like a 3.5-4 Star property, but the staff are attentive and professional, and the included Indulgence Hour and breakfast are worth the $55 "resident fee". CAVEAT - The front desk has bad directions and info about "validated parking". I was first given the wrong address, and was then told I would receive a $45 discount when I pay for the parking, but the garage only discounted $20. I could have done better finding parking on my own.

Hotel was an ok value, but I am giving a terrible rating due to the hair, eyelash, and mold in the shower.

Another great stay at The Westhouse. The hotel is very well located. Close to Times Sq and Columbus Circle and a subway station literally a few steps from the door. The food in the Terrace is excellent. A good choice and well cooked and presented. Rooms are clean and comfortable and have been well maintained. What’s not to like ? All staff are very kind and helpful . My next stay is already booked This hotel is one of NYs best kept secrets .

The Westhouse is located in a great spot with accessibility to Broadway, Times Square, and all of Manhattan’s must see locations. The only problem I had was with the A/C in my room. I called for the maintenance people to repair it and they didn’t get it done when I was out. It resulted in a couple warm nights. The desk refunded me some money on my checkout so they did do something to try and make it right. Overall, I liked the hotel, location, and staff. I would stay there again.

This was my third stay at Westhouse and it is still one of my favourite places to stay in NYC. Wonderful staff, comfy bed and pillow, decent breakfast. It's a pretty old buidling so sound proofing isn't the best but that's not unusual for New York and it didnt stop me sleeping.

Convenient location to subway and citibike stations. Close enough to time square and far enough from time square. Got upgraded to room with a terrace. 24th floor step out of breath taking skyline. Feel the city breathing from above Breakfast decent and complimentary. Gym has enough to get a decent workout.

While I love the lobby, breakfast buffet and evening offerings, the rooms are very small and my biggest complaint is the hotel doesn’t have central air. I was so hot all night long and couldn’t sleep. I wouldn’t stay here again for that reason. I couldn’t get comfortable in the room.

This is a good hotel in an excellent location BUT it's horrendously overpriced. For the amount of money, we paid we got a very small room, a bathroom barely could fit one person, they give you water for only one day and you have to ask to get water after that, there is no coffee maker in the room, the breakfast is quite pedestrian. It's all will be good for a 3-star hotel but not for a 5-star hotel at a price close to $1000/night.

Beautiful Hotel, friendly staff wonderful midtown location. Rooms need a brighter light and outlet for chargers. Bathroom was large but shower was very small. Nice bed and lineen but room temperature could not be controlled room was very hot. It was to late and we were all tired and did not bring it up to staff. Happy hour, staff attending it and balcony on 23 rd floor was worth the stay would recommend it!

My accessibility room on the 24th floor was very spacious and comfortable, but the heater system was very loud so I had to use earplugs. Breakfast and evening snacks were delicious and so much to eat. Staff was friendly and helpful. Location is very good , walking distance to Times Square, Central Park, Lincoln Center, and many others. Traffic around the hotel was horrific though.

I loved the hotel. It has amazing location. You can walk to Central Park, you have restaurants very near which I recommend Sarabeth’s and Paris bar. The train station is few steps from the hotel. I was surprised by the room because it was big compare to other nyc hotels. The bathroom looks quite luxury. The bed was supper comfortable. And the room was very clean. The best of all was the view. We were in the 22 floor and love it.

The hotel lobby is nice and the rooms are standard NYC size. But the A/C in the room was terrible. The room was hot our entire stay.

The hotel was great and the staff were even better. Overall we enjoyed our stay and nothing wrong with the hotel. It’s in a great location. Close to all attractions. Subway stop right outside the hotel. The included breakfast and light fare dinner is fantastic although you pay dearly for it in the fees. My only issue was the room size. Quite small even for NYC. I’ve been to NYC at least a dozen times and this was by far the smallest room I’ve had. It is a small hotel but it is connected to Park central hotel which is much bigger with more amenities you can use. Overall it was a nice hotel but not worth the money. I would rate it 4.5 star at best. If this is a 5 star hotel then Ritz Carlton should be 6 star.

Excellent service and friendly staff. Loved the daily breakfast spread and happy hour snack options.

This hotel was wonderful! The staff went above and beyond to ensure that we had a comfortable stay and we really enjoyed the daily happy hour. The breakfast was also very good and the long hours were great.

Very nice hotel! I'd have to say that the best part is the staff, from the front desk people to the breakfast and dinner staff. Everyone was so nice and professional. the only negative was that after traveling all day, I got to the hotel and they did not have a room for me even though I made my reservation months in advance, I had to go to a "not so nice" hotel for the first night then took several hours the next day to get into a room. Thanks to Nick at the front desk who took care of everything for me, made sure to waive the resort fees and finally got me settled in. hotel is close to EVERYTHING! I felt safe in the hotel and when out walking (being a single female) the food provided from breakfast and in the evening was veery good and plentiful. Cocktails in the evening was also nice. I'd stay again

The Staff was excellent. They answer all my questions and were very professional

Great - very comfortable, clean. Felt very welcome. All of the staff was amazing!

Just come back from a weeks stay at this amazing hotel. A family of 2 ad and 1 ch (17). We absolutely loved everything about this hotel right from the time we were warmly welcomed at the main entrance by the friendly door staff (who quickly took our cases and delivered them to our room) - made sure we tipped them well. The hotel is in a perfect location and close enough to walk everywhere (subway right outside on the corner). The hotel seem too busy, it was very grand and impressive. The sister hotel next door looked busier but the WestHouse had a nice homely feel. The rooms were cleaned every day to a high standard, they were not huge but perfectly furnished for a family. We had a stunning view from our room, looking down 7th avenue right at Times Square, which is so beautiful when all lit up at night. This would be the first thing we'd see in the morning and the last thing at night - picture postcard, stunning! The staff were fantastic, nothing was too much trouble. A special mention for Pagye (Senior VIP Manager) who was so friendly, helpful and couldn't do enough for us to make our stay special, she was always smiling and even gave me a hug one day. All the staff are an absolute credit to the hotel and made our stay unforgettable. The Terrace (23rd floor) for breakfast and afternoon food / drinks (free) was fantastic and the food selection changed every night. We cannot praise this hotel and the staff enough. Thank you WestHouse, see you again sometime...

This hotel was perfect! Excellent location and fantastic staff. Felt like luxury! My friends stayed down the street at the residence inn and courtyard (which was more $$) and this is leaps and bounds nicer!!

We have stayed many times at this hotel over the years, and this time was the best! Perfect experience with great hotel staff and a really good vibe. A special shout out to Tarik who booked us in and to all the team covering the evening food and drink service - they were brilliant. Great location, excellent rooms and a really friendly personal service. Our favourite place to stay in NYC!

Awsome location and very friendly staff from from counter to house keeping.

The staff were amazing. Friendly from the start and throughout our stay. You can’t beat the location, everything is at your feet from theaters to great dining spots, to Central Park etc WestHouse will be my new “go to”whenever I visit NYC. I came here on a friend’s recommendation and I will wholeheartedly recommend WestHouse to anyone O know traveling to NYC.

Perfect Location- next to the metro and Broadway. Close to Central Park

A new favorite hotel for us in NYC. The property is super convenient to Carnegie Hall and Broadway theaters. The room was large, well-appointed and comfortable. The included breakfast and evening beer, wine and snacks are wonderful. It was very cold in NYC when we were staying at the hotel and complimentary hot chocolate was provided in the lobby, which was a very nice touch. There is no bar or room service available inside the hotel and there is no evening turn down service, so, it is not classically a five-star property; however, the other extras more than make up for that. Nancy who works in the bar at the adjacent Park Central is great. Highly recommended hotel!!

Very nice property! Great location

The breakfast inclusion and hours of indulgence at the end of the day, was excellent. So much variety in the food and beverages and plenty for everyone. The staff were all excellent. Located next to the subway, close walk to Central Park and far enough away from Times Square to be quiet but also easy enough to walk back from Broadway shows at night. I highly recommend Westhouse and would stay there again.

Great location to stay!

I loved the hotel. It has amazing location. You can walk to Central Park, you have restaurants very near which I recommend Sarabeth’s and Paris bar. The train station is few steps from the hotel. I was surprised by the room because it was big compare to other nyc hotels. The bathroom looks quite luxury. The bed was supper comfortable. And the room was very clean. The best of all was the view. We were in the 22 floor and love it.

We stayed 3 nights. Good location in midtown. Breakfast and Happy Hour every day was included. Parking is offsite but the kind lady at reception helped me out with the SpotHero app which found a great rate at a garage around the block. The room was small but we managed. The service was good and people were friendly. I used the gym for yoga because our room was too small. Room was clean and everything worked.

Great hotel. Beautiful lobby, helpful and friendly staff. Our room was spacious and had a very comfortable bed. The location was perfect for exploring all the sights in NYC!

We stayed 4 nights at this location. Breakfast is included with your resort fee. The breakfast is amazing and extensive. (They even had almond and oat milk) Happy hour is from 5pm-8pm, they offer a wide range of foods. They also had wine available at this time, included. The front desk staff very friendly, it was raining last week and they offered umbrellas to return back. The location is very secure, I felt safe. On one of the days, they got us a cab, he road back in the cab that he got for us. That’s dedication. My husband and I are two seniors visiting for our daughter’s graduation. I will be returning to this hotel, thank you so much.

Second Time staying at WestHouse. Perfect Location and great Hotel.

Excellent service and friendly staff. Loved the daily breakfast spread and happy hour snack options.

not a five star hotel, the free breakfast was really not good.

Love that the Breakfast and Tapas are included - saves so much time trying to figure out where to go

We had a hard time finding a seat for breakfast and for happy hour. We didn’t necessarily want to take food back to our room but had to do that a couple of times. Other than that it was a lovely stay!

Fabulous food for breakfast & dinner. Staff having hot chocolate waiting when you walk in from shopping.

Was very disappointed with the overly high extra fee for breakfast and happy hour. Was expecting quality food but had to go elsewhere. Breakfast included dry potatoes, runny wet eggs, and microwaveable bacon. Inedible. Very unappetizing ESPECIALLY for the price!! Outrageous. The bed was very comfortable and staff friendly. Unfortunately won’t be staying here again.

I kind of don’t want to give the review this hotel is due bc it’s such a hidden gem, but this is my favorite hotel in Manhattan. The happy hour and breakfast are such a nice amenity and the room was lovely and clean and stylish. Such a treat to stay here!

The breakfast inclusion and hours of indulgence at the end of the day, was excellent. So much variety in the food and beverages and plenty for everyone. The staff were all excellent. Located next to the subway, close walk to Central Park and far enough away from Times Square to be quiet but also easy enough to walk back from Broadway shows at night. I highly recommend Westhouse and would stay there again.

Loved the breakfast and early dinners. Everything was nice and delicious. I would definitely stay here again.

We stayed 4 nights at this location. Breakfast is included with your resort fee. The breakfast is amazing and extensive. (They even had almond and oat milk) Happy hour is from 5pm-8pm, they offer a wide range of foods. They also had wine available at this time, included. The front desk staff very friendly, it was raining last week and they offered umbrellas to return back. The location is very secure, I felt safe. On one of the days, they got us a cab, he road back in the cab that he got for us. That’s dedication. My husband and I are two seniors visiting for our daughter’s graduation. I will be returning to this hotel, thank you so much.