The Anya Hotel-Golf Course Road

Good hotel, excellent restaurants nearby

Great

Property is very good with nice breakfast. But staff should be more friendly with clients.

The staff were unpleasant and did not provide a good level of service. The quality of the hotel was nowhere near 5 star level as it was unclean, had dirt marks, a stained kettle, stained bathtub and floors that had not been cleaned for some time. We had arrived at 8pm to check in and upon arrival, they had assigned us to deluxe rooms when we had paid for superior rooms. Horrible experience and I would not recommend.

A Disappointing Stay I had a thoroughly disappointing experience at this hotel, and I regret choosing it for my stay. Here’s why: 1.\tPoor Communication: Despite sending multiple emails and attempting calls to request a late check-in, I received no response. When I brought this up with the reception, I was told they were “too busy” to reply. This lack of professionalism was unacceptable. 2.\tConfusing Location: The hotel is poorly marked, with no clear signage or entrance indicators. I wasted a lot of time figuring out where to go. 3.\tRoom Key Issues: My room key stopped working every other day, forcing me to repeatedly visit the reception to have it reactivated. This was highly inconvenient. 4.\tRude Staff: The hotel staff lacked basic courtesy. Their demeanor was rude and unhelpful throughout my stay. 5.\tUnreasonable Interactions: At 4 a.m., while waiting for a cab after my wife’s early flight, I was abruptly asked if I was checking out, which made me feel rushed and unwelcome. 6.\tPaid Wi-Fi in a Superior Room: This was the first hotel I’ve stayed at where Wi-Fi was not complimentary in a superior room. Despite paying extra for an upgrade, there was no discernible difference between the standard and superior rooms. 7.\tForcing Breakfast to Access Wi-Fi: I didn’t want the hotel’s breakfast, but I was essentially forced to pay for it if I wanted Wi-Fi access. This is unacceptable and exploitative. 8.\tBasic Amenities Missing: Upon checking in, there was no shower gel in the room.