Palapas Ventana

Property is in a great location, food is great at the restaurant, the staff is amazingly great, helpful and always there to support, great activities

The room was marginal. the sheets felt like sandpaper and the bed was as hard as the floor. There was no water pressure in the shower, the hot water was hit or miss and if it was a hit you had about 5 minutes of it. The towels were in very poor shape and looked like they hadn’t been replaced in years. The bath mats and mats in the bedroom were mismatched in the condition of rags. The lights browned out constantly. There is no TV in the room- fine except there is also no WiFi. The high speed WiFi is a farce. WiFi was available at the restaurant if you wanted to do anything you had to walk down there- it was in no such way high speed as advertised. The hot tub they do not keep hot. I was told to turn it on 3 times before you want to get in it, well an hour later still wasn’t even warm. They advertise all of these activities, they fail to mention 80% of them are not in town and they will charge you several hundred dollars for transport, it’s false advertising that they show them all on their site with no such warning. The activity director didn’t even know they had bikes for use so we spent several hundred dollars to rent some across the street. Their snorkel, SUP boards and kite launch was really run down, old and not taken care of at all. The kite launch has no support, the air compressor is broken. Food was marginal and it was a crap shoot what you got for a drink depending on who made it. We did mention the above to staff, owner Tim wouldn’t even make eye contact with us.

This is a really wonderful place to stay! It’s right on the sea of Cortez with dreamy, sunrises and sunsets, the staff is lovely and helpful. The food is excellent, and the Palapas are charming with your own little deck and hammock, and they are quite large inside. Also the resort offers excellent excursions like boat and snorkel trips, paddleboards, and kayaks and more. I will definitely return.

We had a wonderful stay here. Perfect location, clean, friendly staff, and great food! With paddle boards and snorkel gear included, we could be out on the water as much as I wanted. It was a truly magical experience for some rest, and relaxation. Only challenge was when connecting to a 90 min zoom call, the WiFi didn’t sustain. I was kicked offline multiple times through the call. However, for other online work, it was sufficient enough. Would go back for sure!

This property has easy beach access, a great restaurant and helpful staff.