What are the standard check-in and check-out times?

The standard check-in time is 15:00 and check-out time is 12:00. Early or late check-in/check-out availability and associated costs are not detailed.

Is there an airport shuttle service available?

Yes, a complimentary airport shuttle service is available during limited hours. Guests must contact the property with arrival details 48 hours prior to arrival to arrange the transfer.

What is the property's location in relation to key landmarks?

The property is located near the airport in Port-au-Prince, within the vicinity of Port-au-Prince Cathedral and Church of St. Peter, as well as National Pantheon Museum and Champs de Mars Square.

Does the property have a swimming pool?

Yes, the property features an outdoor swimming pool. Specific operational hours and seasonal availability are not provided.

Servotel Hotel in Port-au-Prince

Average nightly price at Servotel by month, last 12 months (USD)
Month	Average price
January	$152
February	$152
March	$153
April	$152
July	$147
October	$152
November	$153
December	$154

What guests think

At Servotel, travelers consistently praise the convenient airport location and generally friendly staff, while recurring downsides include worn or malfunctioning room features, inconsistent cleanliness and air conditioning, and mixed dining quality, prices, and speed.

Many appreciate arranged airport transfers and feeling protected on the premises despite wider city instability. Room experiences range from quiet and comfortable to reports of worn carpets, broken bathroom doors or plumbing, pests, and occasional TV or Wi-Fi restrictions. The pool and grounds draw positive comments, though seating can be limited and bar hours feel short. Overall, expect practical comforts with trade-offs in maintenance and service consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

The pool and grounds are appreciated, and the bar and airport shuttle are useful. Limitations include few poolside seats, early bar closing, and shuttle availability restricted at times.

Related guest reviews

8

Carolyn

Jul 26, 2024

·

Stayed 3 nights

The hotel was great about communication regarding the hotel shuttle to/from the airport. The pool was fun and refreshing. The area is as safe as it can be. This is not the fault of the hotel, which is very security-conscious, but outside of the hotel, all of Port-au-Prince is experiencing insecurity.

8

Clide

Feb 19, 2023

·

Stayed 1 night

Nice, clean and very close to the airport. Also shuttle to go to the airport is provided for a fee. There’s a pool and the food is good.

8

LUNY

Sep 12, 2024

·

Stayed 7 nights

I think this is a great property, the location is perfect, very clean, and most of the staff are friendly including the security guards. Overall it's a great place to stay. The only thing is; they should have one day of the week where they have a special lunch buffet for the guests and the bar should stay opened later at least on weekend; 9:30 is too early. That would have been nice if on weekend they have some kind of entertainments for the guests. Overall the place is great. I will give 8/10.

10

Mirlande

Feb 9, 2024

·

Stayed 3 nights

This is a great hotel near the airport I had an early morning flight to the province came in the night before had a great breakfast. Transportation was provided with security to the airport . Great food nice place to hangout by the pool

8

Juno

May 10, 2023

·

Stayed 1 night

Everything looks good. Aquarium amusing, bar and restaurant delicious 😋

10

Melissa

Oct 14, 2024

·

Stayed 1 night

This airport is a must book if in port-au-prince. The front desk staff are very professional, information and are serviceable. They ensure that we knew about the airport shuttle and made a reservation for us so that we wouldn't miss our flight. The dining staff are also very friendly. The service that you will receive as well as the amenities are top tier. Will definitely be booking and staying longer next time.

10

Borgella

Jul 28, 2023

·

Stayed 5 nights

I can not complain. In general they are doing good. Shuttle courtesy

6

Marie Edwidge Bazile

Aug 24, 2023

·

Stayed 1 night

c'est bien ,mais pas de service de transport a l'aeoport a partir de 19h on doit payer pour le transport c'est pas bon

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8

leonel

Jul 29, 2023

·

Stayed 3 nights

Todos, desde el recepcionista hasta los guardias de seguridad... Todos fueron amables y serviciales... Limpia buena comida... Todos a su servicio... Me encanta la piscina y los cantineros eran geniales, siempre listos para prepararte bebidas. . . Everyone from the check in clerck to the security guards... Everyone was nice and helpful... Clean good food ... Everyone is at your service... I love the pool and the bartenders were cool always ready to make you drinks ...

6

Liseberth

Sep 30, 2024

·

Stayed 2 nights

Not enough space to relax out of the room,not enough chairs to stay around the pool,to relaxe

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Cleanliness

Cleanliness is inconsistent: several guests report dirty or worn carpets, pests (roaches, mosquitoes), odors, and occasional unclean fixtures, while others note clean rooms and tidy areas.

Related guest reviews

8

Sylvenie

Feb 3, 2024

·

Le personnel accueillant, le nettoyage semble fait. Mais les tapis sont ultra sales. Présence de bestioles. Mais on trouve un bon déjeuner et le service de restauration fonctionne. L’hôtel est bien situé, près de l’aéroport. Peu de soucis pour l’insécurité.

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2

Arold

Dec 25, 2023

·

Stayed 2 nights

This was by far the worst experience staying in that establishment let me tell you how bad that place is to start the carpet was so filthy it was unbelievable it appears that carpet have not been cleaned up for months caused they were roaches all over, flies flying around like airplane ✈️stinky gum on the floor 🤢 I gotta tell you I was very disappointed ☹️

4

Michael

Sep 22, 2024

·

Stayed 3 nights

The ac not working good. room 210 very hot... carpet so smell bad the need to chanpoo clean the carpet

2

Alain

Jul 18, 2024

·

Stayed 2 nights

It was terrible! ac does not work, the room is dirty the carpet verry dirty.

4

Stephanie N djenica

Oct 24, 2024

·

Stayed 4 nights

Chambre pas propre Capette tres sale Cafard dans la chambre

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6

Wesly

Sep 23, 2024

·

Stayed 2 nights

We saw a few roaches and the carpet dirty. The mirror and toilet seat were broken. No microwave in room which was a big inconvenience for us.

8

Jenner

Jan 20, 2024

·

Stayed 1 night

Stayed on the third floor for a few days, my one thing was the small cockroaches running around in the bathroom and the carpet looked worn and like somewhere with high traffic. Need to work on those

10

Wilson

Feb 5, 2024

·

Stayed 3 nights

Property very clean

6

Marie

Jul 24, 2024

·

Stayed 1 night

In the middle of the night I saw a baby roach, if theirs babies the mother is not far and I hate roaches Huck. I had to put my own pillow cases because the one who was in wasn't clean, mistake happen sometimes. But if I have to go their again I will because it's safe.

6

Pierre

Nov 21, 2023

·

Stayed 2 nights

The room have plenty roaches

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Rooms

Rooms vary in comfort and upkeep. Common issues include nonworking or weak AC, broken bathroom doors or plumbing, worn furnishings, and occasional TV or Wi-Fi problems; some guests found them quiet and comfortable.

Related guest reviews

2

David

Jul 16, 2024

·

Stayed 1 night

They do not let you use Netflix or any streaming service on their internet and it is super slow. The room had cockroaches. The food is good but pricey

8

Ninaj

Sep 5, 2023

·

Stayed 1 night

It was conveniently located near the airport for a overnight layover. It helps that they offer van pick-up and drop-off to and from the airport. The food could have been better. Salad was not fresh. T.V. didn't work, never got fixed during my stay.

8

Yanick

Apr 10, 2023

·

Stayed 1 night

Convenient to airport, airport shuttle, free breakfast, There was no kettle to make hot tea, no mirror in the room to look at myself after I got dressed. The lock to keep safe while in the room was broken.

8

Ericka

Jul 28, 2024

·

Stayed 3 nights

The air conditioning didn't working properly.

4

Linda

Nov 5, 2024

·

Stayed 1 night

I would give my stay there a poor rating, although the staff was excellent. I made a few friends there. Patrick, the driver, is very kind and helpful; there was Donald also the door keeper and helper; Reginald, the server and others. Also the food was excellent. However, my 104 room had a broken chair, you couldn't lock the bathroom door, the AC thermostat didn't work, you could see the wear and tear of the furniture, etc. I did sleep well, but for almost 200 dollars a night room, they can do a better job.

8

Widy

Jul 24, 2022

·

Stayed 1 night

Noisy

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10

Whens

Oct 31, 2023

·

Stayed 10 nights

This is wonderful building, great powerful WiFi making me think I’m home Back in the states, nice housekeepers.

8

ELIANE

Feb 10, 2024

·

Stayed 1 night

Climatisation trop fraîche Programme télévision inaccessible

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8

Agathe

Aug 26, 2024

·

Stayed 1 night

Checking was easy, and front desk staffs , bellmen were friendly. We got one of our rooms super early than we expected. My only complaint was the sliding bathroom doors in both rooms can’t stay close. They need to fix them. AC works properly

4

Jean

Sep 4, 2023

·

Stayed 2 nights

No TV connection during my stay. The shower had no door. Room service was too slow.

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Service

Staff are frequently described as friendly and professional, with helpful airport coordination. However, reviews also cite slow or unresponsive restaurant service, delays in room readiness, inconsistent housekeeping, shuttle miscommunication, and occasional rudeness or unexpected charges.

Related guest reviews

10

Jean

Nov 6, 2024

·

Stayed 2 nights

Properly is ok Staff are very friendly

6

BERIL

Dec 22, 2022

·

Stayed 1 night

Presqu’impossible de trouver quelque chose à manger au restaurant. Plus que deux heures avant qu’on me sert quelque chose que j’ai commandé. A mon arrivée, le restaurant était complètement fermé ( affiche à l’appui ) personnel peu courtois. Un accueil qui laisse à désirer. La clé ne pouvait pas ouvrir la porte de la chambre. Pas de technicien n’était pas présent pour résoudre la situation.

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10

Agalando

Feb 23, 2024

·

Stayed 4 nights

House keeping were extremely nice very professional

6

Wakingt

Apr 13, 2023

·

Stayed 1 night

Upon arrival at 3:12 pm , the room wasn’t ready until 3:55 pm , then there were no towels in the bathroom and the phone in the room wasn’t working even though I told the staff , they did not bother to check it . The manager brought up the towels and apologized for that .

8

Ralph

Nov 27, 2024

·

Stayed 2 nights

I did enjoy staying there. the staff was supper friendly, especially the servers.

2

Reivilo

May 9, 2023

·

Stayed 3 nights

I like how close the place is to the Main airport; however, customer service is horrible. Starting from the front desk staff to the Manager. Some of the servers in the restaurants are rude and act like someone force them to come to work.

10

Melissa

Oct 14, 2024

·

Stayed 1 night

This airport is a must book if in port-au-prince. The front desk staff are very professional, information and are serviceable. They ensure that we knew about the airport shuttle and made a reservation for us so that we wouldn't miss our flight. The dining staff are also very friendly. The service that you will receive as well as the amenities are top tier. Will definitely be booking and staying longer next time.

6

JACKSON

Apr 18, 2023

·

Stayed 1 night

porte toilette brisé chambre non prête presque 2 heures d'attente. aucune courtoisie de bienvenue : soit un verre d'eau,un jus... aucune courtoisie au staff du bar.

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6

Marie-Claudette

Jul 2, 2024

·

Stayed 1 night

First, Servotel did not respond to my email requesting shuttle service. I had to call the day before my arrival. There was a friendly woman on the phone. She promised me that the shuttle would be at the airport. Upon arrival, there was no shuttle, so I had to take a taxi to the hotel.

4

Doles

Mar 18, 2023

·

Stayed 4 nights

Perhaps a reflection of the country's current conditions, however the services at the hotel seemed to have worsened from my last stay back in 2021. In addition to the hotel not honoring a listed free amenity (complaint registered with Expedia), the staff seem much more unwelcoming. Thought the room during my last stay was dirty, however the one this time had me wishing for the previous. One positive mark though, cleaning staff and Patrick the shuttle driver are still very courteous. I wouldn't be surprised if this hotel proves to be the best one in Haiti at present, due to its proximity to the airport and perhaps even its management. However I would still want to check at a different place in my next visit. All signs point to them being as comfortable as currently offered, and the staff, particularly some from the front desk, does not seem the least bit worried about any turnover or re-alignment/assignment.

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Location

Excellent for airport access and considered safe within the property. Security measures are noted, while conditions outside can feel unstable.

Related guest reviews

8

Esther

Sep 23, 2024

·

Stayed 2 nights

Convenient to the airport

8

Danael

Jan 17, 2023

·

Stayed 3 nights

The hotel is convenient. 2 mns drive from the airport. The staff is very nice.

10

Monique

Oct 24, 2024

·

Stayed 6 nights

Location, was easy for my family and friends to come visit in a country where transportation is convenient for them.

8

Carolyn

Jul 26, 2024

·

Stayed 3 nights

The hotel was great about communication regarding the hotel shuttle to/from the airport. The pool was fun and refreshing. The area is as safe as it can be. This is not the fault of the hotel, which is very security-conscious, but outside of the hotel, all of Port-au-Prince is experiencing insecurity.

10

Nicolle

Dec 25, 2024

·

Stayed 1 night

Safe and so close to the PAP airport.

8

SHEIK MOHAIDEEN

Aug 2, 2023

·

Stayed 1 night

地點很方便，免費的機場接送

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10

Marie

Aug 4, 2024

·

Stayed 1 night

It is a quiet and safe environment. It's accessible and close to the airport.

6

JEAN

Mar 6, 2023

·

Stayed 1 night

Only good because it’s close to the airport.

8

MikeandSusie

May 20, 2023

·

Stayed 1 night

It's a very relaxing oasis in the city and so close to both airports. Breakfast is very good, but don't go too late as they don't replenish the buffet part very long.

8

Kinson

Feb 17, 2024

·

Stayed 3 nights

Very convenient for me. It’s near the Airport. I usually stay at Marriott, but I feel safer at Servotel

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Dining

Food often tastes good and breakfast gets positive mentions. Recurring complaints include high prices, long waits, inconsistent quality and selection, and occasional overcooked or not-fresh items.

Related guest reviews

4

GEORGES

Jul 21, 2023

·

Stayed 7 nights

Concernant le déjeuner qui n'a aucun rapport avec un buffet la table n'est jamais remplie . Les chambres sont nettoyées tres tard

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8

Tristan My Love

Oct 6, 2024

·

Stayed 1 night

It was good, but they to expensive, food , bar.👌👌

8

LUNY

Sep 12, 2024

·

Stayed 7 nights

I think this is a great property, the location is perfect, very clean, and most of the staff are friendly including the security guards. Overall it's a great place to stay. The only thing is; they should have one day of the week where they have a special lunch buffet for the guests and the bar should stay opened later at least on weekend; 9:30 is too early. That would have been nice if on weekend they have some kind of entertainments for the guests. Overall the place is great. I will give 8/10.

8

Micalerme

Oct 1, 2023

·

Stayed 1 night

Food was delicious ! I had a great time !

10

Mirlande

Feb 9, 2024

·

Stayed 3 nights

This is a great hotel near the airport I had an early morning flight to the province came in the night before had a great breakfast. Transportation was provided with security to the airport . Great food nice place to hangout by the pool

8

Loucito

Feb 22, 2024

·

Stayed 1 night

I like the transportation which is very important to me. The property was safe convenient and overal good. I restaurant was inconsistent in their food my soup joumou this morning was a tad salty and my diri kolè was pretty hard

6

Nicholas

Sep 25, 2024

·

Stayed 1 night

The breakfast is great, but whoever is the chef way overcooks beef, chicken, and fish. I had the worst, burnt-to-a-crisp hamburger I ever tried to eat. Salmon was cooked to a dry, tasteless slab.

8

ginette

Oct 28, 2024

·

Stayed 1 night

The waiting for the food. I couldn't eat the chicken wings because the chicken wasn't fresh.

4

GEORGES

Jul 21, 2023

·

Stayed 14 nights

Le buffet etait pas bon, l'attente pour le ménage et le déjeuner terrible , t'avais 3 choix pour choisir lors du déjeuner a tous les matins , on avait seulement 2 choix parce que le 3 ieme choix etait terminé

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2

marcel

Aug 29, 2024

·

Stayed 1 night

Great location but aweful food

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Servotel

Prices for Servotel

Monthly average prices

About this property

Location

Room options

Double King Size Bed

Guest reviews of Servotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Servotel