Hotel Henry

The front door was closed on arrival, their was no notice to say call a certain number so reception could be alerted, i have never been to a hotel where the door is shut and no one is sat at reception, me and my young son waited for 30mins, after which I contacted expedia via virtual agent, they then called me as they could not get in touch with the hotel manager. Expedia were ready to reallocate me, but the manager appeared and rudely told me i should have called the reception number which was written in German. The manager also took my money on check out, before i was present. Terrible experience and terrible customer service.

Clean, nice breakfast, quiet area, train 1 min walk

Very friendly owner, who helped us during check-in and the rest of our stay. Rooms were very clean and comfortable! Breakfast was very good, a lot of choice and a different choice of eggs was offered every morning. Public transport can be used to visit Frankfurt. With the train it took us about 10 minutes to reach the main railway station. Very convenient to visit the city centre! If we will ever be again in the neighboorhood we will definitely stay here again.

Alkes super

Saubere Zimmer, freundliches und hilfsbereite Personal, kontakloser Checkin