Castlewood Inn

Our trip was last minute and Castlewood was a pet friendly facility and had a vacancy. Our room was very clean and staff very friendly. Everything was nice. They had no snack vending machine, but was no biggie, since there were stores close by. We would definitely stay there again.

Dont know about pets , but parking was fine....parked right by office and steps

It was a dump. The room I had was clean. Shower door was from hell. Coffee Pot was dead. No pool no breakfast as Expedia promoted. So I checked out early.

There was debris around the walk way very limited parking there was no staff while we were there. air conditioner was busted up and sounded like it was about to die. I do not recommend this motel. Rooms were dirty. Pool was not open (in July seriously?!) ran out of toiletries and no one was there to replace. Called to try to speak to someone and supposedly the office is sticking to cancellation policy which I was not cancelling needed supplies. So poor communication from the property. Which owners were moving why did they care ? Very poor experience

A pool is listed as an amenity- NO POOL- NOT open this year. Our room was half way remodeled with wallpaper peeling in places especially the bathroom. They are redoing 1/2 of the hotel so you can forget and peace after 9am. We were barely given any towels or linens for our 3 day stay. There is only a very thin cover on the bed so bring your own blankets. The TV had a blue line down it when on- The only soda machine is out of order- We had to drive to Lake Junaluska's community pool and pay 20.00 just to have a day by the pool. Hotel. Com did give us 50.00 on our account for the pool- but in my opinion they should have refunded the whole amout. I am not one to complain but this was too much!

This is reviewed by someone that typically stays in timeshares and resorts but enjoys experiencing small town motels every now and again. Stay was good. 3 nights with family. Frankie, the front staff person, was very accommodating and nice. Rooms are being updated but are very small. Enough room for the beds and furniture but not much else. The bathroom is very very small. Best to keep in mind if you are a larger person. Also beds are VERY firm. I struggled with sleeping because of my back. I have lower back issues and the mattress irritated them. I woke up numerous times due to lower back pain. My spouse also had issues but slept through the night. The kids had no problems haha. Self check in is not currently available but it wasn’t an issue, Frankie helped with everything and we didn’t miss it. The pool is not currently open. Another thing to keep in mind if you are looking to book for that reason. This did not bother us because we planned to swim in the local swimming holes and do some tubing if possible but it ended up being rainy and chilly anyways so swimming was out either way. Also there is no breakfast available. I’m not sure if they offer it but just saying. Overall we would stay again for another short trip if we were in Maggie Valley. PS, do yourself a favor and drive down a mile or so left of the motel and stop at Gates Flea Market and see Joy at the Snack Shack. The food is affordable and amazing! Don’t judge a book on this place, for real it is so good.

Property has no pool as advertised. Has no eating utensils - had to ask at front desk, was an effort to find a fork. Room smelled of cat urine. Clean, but stank. Hotel is very dated and needs upgrading. Grounds were clean and swept daily. Maid service was prompt and efficient.

Very pleasant staff, their children were around but kind and respectful to guest. I like the family atmosphere. Someone has a green thumb they had the prettiest flower garden that welcomes you at the office. Not super updated but clean and comfortable. We'll return.

The room was dated but very clean, service was good. Just a suggestion, would be impressive to have a a breakfast bar with pastries. Also listed as having a pool. However, the pool wasn’t open.

Nice views, pool, convenient location

The room was so clean! The staff was so very friendly and welcoming! Will definitely be coming back again soon!

The place is older, but it was clean. The hot water in the shower was awesome!! Very friendly people running it!

Room was renovated clean and quiet

one of those.. you get what you pay for. I expected things to be a little out dated but could had been better cleaned.. They were a musky odor in our room. The beds were comfortable and clean! The check in gentleman was not rude per se but was not friendly at all. Treated me like a nuisance because I was checking in. I will say if you are looking for an old school road side motel.. this is your vibe!

There was debris around the walk way very limited parking there was no staff while we were there. air conditioner was busted up and sounded like it was about to die. I do not recommend this motel. Rooms were dirty. Pool was not open (in July seriously?!) ran out of toiletries and no one was there to replace. Called to try to speak to someone and supposedly the office is sticking to cancellation policy which I was not cancelling needed supplies. So poor communication from the property. Which owners were moving why did they care ? Very poor experience

The hotel is convenient to both Cherokee and Waynesville but our room smelled like urine and mold. It says they are pet friendly but instead of having a flat pet fee for all pets, they charge by weight. The pillows were flat and hard but at least the bed was soft and clean. I wouldn’t stay here again.

We have visited Maggie Valley at least 5 times. This is the perfect place if you are on a budget. I also love that it's pet friendly. The rooms are very clean and the owners and the staff are extremely welcoming and will get you what you need, such as extra towels, trash bags, etc. There are so many local shops that are within walking distance. There is a coffee shop right across from the Motel. There is a many golf/putt putt place directly beside the Motel. The only thing that I hope will be changed is that some of the rooms need an update. It's a little dated. Other than that, I will always stay here when I visit Maggie Valley.

Property has no pool as advertised. Has no eating utensils - had to ask at front desk, was an effort to find a fork. Room smelled of cat urine. Clean, but stank. Hotel is very dated and needs upgrading. Grounds were clean and swept daily. Maid service was prompt and efficient.

Towels were clean but a littlle thread bare. Sheets had some stanes

Well maintained and clean

Motel is older, we asked for and received an updated room. Bathroom was very tiny and shower head was too low. However, room was very clean - Staff was personable and helpful. Lobby was not very welcoming- but maybe they are in process of redoing??

Internet was so poor it was unusable otherwise a clean facility and good stay

Room was clean; staff was very friendly. Only negative was that the bed was uncomfortable

Our visit was amazing. Maggie valley is one of the most beautiful places. The hotel has a wonderful view and they are very friendly. Family owned and pet friendly. I will definitely book here again. Plus, breakfast opens at 6:30am walking distance 😀. Picture is view from room.

This is an older motel that was clean, comfortable and allowed our dog. The door didn’t seal well so the cold air was coming in. We added an extra blanket and we’re fine. The owner couldn’t fix the door immediately and offered to switch rooms. We declined as it was warming up. I would stay there again.

Beds are comfortable

This is reviewed by someone that typically stays in timeshares and resorts but enjoys experiencing small town motels every now and again. Stay was good. 3 nights with family. Frankie, the front staff person, was very accommodating and nice. Rooms are being updated but are very small. Enough room for the beds and furniture but not much else. The bathroom is very very small. Best to keep in mind if you are a larger person. Also beds are VERY firm. I struggled with sleeping because of my back. I have lower back issues and the mattress irritated them. I woke up numerous times due to lower back pain. My spouse also had issues but slept through the night. The kids had no problems haha. Self check in is not currently available but it wasn’t an issue, Frankie helped with everything and we didn’t miss it. The pool is not currently open. Another thing to keep in mind if you are looking to book for that reason. This did not bother us because we planned to swim in the local swimming holes and do some tubing if possible but it ended up being rainy and chilly anyways so swimming was out either way. Also there is no breakfast available. I’m not sure if they offer it but just saying. Overall we would stay again for another short trip if we were in Maggie Valley. PS, do yourself a favor and drive down a mile or so left of the motel and stop at Gates Flea Market and see Joy at the Snack Shack. The food is affordable and amazing! Don’t judge a book on this place, for real it is so good.

Bathroom was dated, bathroom needs an upgrade.

Front desk was friendly and helpful. Room was clean. Bed was comfortable and clean. Does need some updating but for the price and a one night stay it was great. Friendly, safe and clean rooms are the most important to me. One downfall was shower head way to low and no ability to move it to direct spray.

The view was amazing

Friendly staff! Very accommodating! Will definitely stay here again.

Horrible! The hotel has no front desk. Kinda creepy. I reserved through hotels .com and the pics were not accurate from the room I was given. Also the room had no thermostat and was hot. We couldn’t control the AC. We checked in and left to our house an hour later cause there’s no way we could of stayed there. Oh and the TV wasn’t working!

one of those.. you get what you pay for. I expected things to be a little out dated but could had been better cleaned.. They were a musky odor in our room. The beds were comfortable and clean! The check in gentleman was not rude per se but was not friendly at all. Treated me like a nuisance because I was checking in. I will say if you are looking for an old school road side motel.. this is your vibe!

It was an amazing experience. I enjoyed my stay. Staff was very helpful.

This is an older motel that was clean, comfortable and allowed our dog. The door didn’t seal well so the cold air was coming in. We added an extra blanket and we’re fine. The owner couldn’t fix the door immediately and offered to switch rooms. We declined as it was warming up. I would stay there again.

We have visited Maggie Valley at least 5 times. This is the perfect place if you are on a budget. I also love that it's pet friendly. The rooms are very clean and the owners and the staff are extremely welcoming and will get you what you need, such as extra towels, trash bags, etc. There are so many local shops that are within walking distance. There is a coffee shop right across from the Motel. There is a many golf/putt putt place directly beside the Motel. The only thing that I hope will be changed is that some of the rooms need an update. It's a little dated. Other than that, I will always stay here when I visit Maggie Valley.

Front door was really drafty and let a lot of cold air in. Room was in nice shape besides the draft from the front door. Had to wait outside to get checked in.

I booked a room for my elderly, disabled mother, who needed some respite. She was rudely told she can't have the room because she didn't have the card with her. I am her Power of Attorney because she cannot tend to a lot of her personal affairs anymore; not only that, but the reservation had my phone number in the event the hotel had issues. I was not called. She had to drive back over a mountain road, in the dark, through snow flurries. If the gentleman had not been so intent on denying her access and just picked up the phone to call me this could have been avoided. Very disappointed

I thought the hotel room was great especially for the price. The building is a little outdated, but the rooms are very clean. The staff was super friendly and even asked if we needed anything the next day (towels, soap, etc). I loved all the shops around the hotel, as a tourist it was great to walk. We were close to some great Restaurants. Go to Pop's Butt's on the Creek....The food was Ahmazzing. Only 20 minutes from Cherokee. I loved my time there! I will stay again! Overall great stay!

We arrived at 10:15 pm. Office door was unlocked but no one was there. We rang the bell and called the phone multiple times. We could hear the phone ringing from the office, but no one answered. We waited 45 minutes before someone finally came in. She had an attitude with us as well as the other guest that was trying to check in. Her initial response to us when we said we had been there for 45 minutes was that she was entertaining the idea of not renting any rooms. We told her to cancel our reservation at that point and left. We paid more for a room but was worth it to receive better service from friendlier staff.

It was clean, convenient to the things I wanted to do, and I love that it was pet friendly.

Our visit was amazing. Maggie valley is one of the most beautiful places. The hotel has a wonderful view and they are very friendly. Family owned and pet friendly. I will definitely book here again. Plus, breakfast opens at 6:30am walking distance 😀. Picture is view from room.

Quiet and very family friendly

We have stayed here several times and it is always clean and the owners and staff are nice and it is around the central point of Maggie valley.

We have visited Maggie Valley at least 5 times. This is the perfect place if you are on a budget. I also love that it's pet friendly. The rooms are very clean and the owners and the staff are extremely welcoming and will get you what you need, such as extra towels, trash bags, etc. There are so many local shops that are within walking distance. There is a coffee shop right across from the Motel. There is a many golf/putt putt place directly beside the Motel. The only thing that I hope will be changed is that some of the rooms need an update. It's a little dated. Other than that, I will always stay here when I visit Maggie Valley.

Nice area

I thought the hotel room was great especially for the price. The building is a little outdated, but the rooms are very clean. The staff was super friendly and even asked if we needed anything the next day (towels, soap, etc). I loved all the shops around the hotel, as a tourist it was great to walk. We were close to some great Restaurants. Go to Pop's Butt's on the Creek....The food was Ahmazzing. Only 20 minutes from Cherokee. I loved my time there! I will stay again! Overall great stay!

Owners are real nice and helpful. Rooms are clean and smell good. Pet friendly which is great! Right off Main Street

Nice views, pool, convenient location

The view was amazing

Our trip was last minute and Castlewood was a pet friendly facility and had a vacancy. Our room was very clean and staff very friendly. Everything was nice. They had no snack vending machine, but was no biggie, since there were stores close by. We would definitely stay there again.

Update the $ for pets per pound on Hotel.com website. Explain things like, check out time, that there is no continental brrakfast service, etc Air rooms out and fix the little things.

Our visit was amazing. Maggie valley is one of the most beautiful places. The hotel has a wonderful view and they are very friendly. Family owned and pet friendly. I will definitely book here again. Plus, breakfast opens at 6:30am walking distance 😀. Picture is view from room.

It was a dump. The room I had was clean. Shower door was from hell. Coffee Pot was dead. No pool no breakfast as Expedia promoted. So I checked out early.

This is reviewed by someone that typically stays in timeshares and resorts but enjoys experiencing small town motels every now and again. Stay was good. 3 nights with family. Frankie, the front staff person, was very accommodating and nice. Rooms are being updated but are very small. Enough room for the beds and furniture but not much else. The bathroom is very very small. Best to keep in mind if you are a larger person. Also beds are VERY firm. I struggled with sleeping because of my back. I have lower back issues and the mattress irritated them. I woke up numerous times due to lower back pain. My spouse also had issues but slept through the night. The kids had no problems haha. Self check in is not currently available but it wasn’t an issue, Frankie helped with everything and we didn’t miss it. The pool is not currently open. Another thing to keep in mind if you are looking to book for that reason. This did not bother us because we planned to swim in the local swimming holes and do some tubing if possible but it ended up being rainy and chilly anyways so swimming was out either way. Also there is no breakfast available. I’m not sure if they offer it but just saying. Overall we would stay again for another short trip if we were in Maggie Valley. PS, do yourself a favor and drive down a mile or so left of the motel and stop at Gates Flea Market and see Joy at the Snack Shack. The food is affordable and amazing! Don’t judge a book on this place, for real it is so good.

I thought the hotel room was great especially for the price. The building is a little outdated, but the rooms are very clean. The staff was super friendly and even asked if we needed anything the next day (towels, soap, etc). I loved all the shops around the hotel, as a tourist it was great to walk. We were close to some great Restaurants. Go to Pop's Butt's on the Creek....The food was Ahmazzing. Only 20 minutes from Cherokee. I loved my time there! I will stay again! Overall great stay!

The room was dated but very clean, service was good. Just a suggestion, would be impressive to have a a breakfast bar with pastries. Also listed as having a pool. However, the pool wasn’t open.