Movenpick Waterpark Resort & Spa Soma Bay

Super dejlig værelse, dejlige og venlig personale

Shockingly poor resort for a global brand like Movenpick. Customer service is generally appalling (few exceptions), very few staff speak even a basic level of English, quality of food is average at best, rooms are incredibly dated, all inclusive drinks are of very low quality

This is not a SPA. It is an area where they take your money, and provide terrible service afterwards and don't care

The food is the highlight of the visit. The buffé is excellent, lots of fresh vegetables, sallads, nice meat etc. Especially all oriental food is very good. You certainly do not starve. The atmosphere is nice. The activities are very nice. Especially the stretching, yoga etc were very good. There is a nice mix of volleyball, dart etc. The animation team is very nice, my kids loved the staff working there and felt very safe with them. Cleaning of the place, including the rooms could be better. Toilets around the compound rarely had toilet paper etc. Staff is very helpful with anything you need, so that part of the service is very nice. The beach is sandy, nice and shallow - so easy to bring children.

Do NOT ever book this hotel. From the moment we arrived, everything was a disaster. We paid €1008 for one week in half-board, and since we missed dinner on the first night, the hotel offered us a “late dinner”, an absolute catastrophe and a disgrace to the hospitality industry. We were served two slices of bread, a bit of cheese, and two apples. A total shame for a so-called 5-star hotel. To make things worse, we weren’t even given our wristbands upon arrival, which led to confusion later when we were accused of using “all-inclusive” services we never had access to. The manager even claimed I had taken advantage of the all-inclusive offer while I was literally in Cairo at that time, clearly an attempt to scam me. The atmosphere in this hotel is toxic and dishonest. Their only goal seems to be tricking tourists. You can’t stay five minutes at the pool or the beach without being constantly harassed by people trying to sell you quad rides, diving sessions, spa treatments, and more. If guests want an activity, they’ll go to reception, no need for this endless harassment. And the final insult: we were charged €12 per pool card that the housekeeper herself removed from our room while we were away. We only stayed two nights in this dreadful place instead of 7, but that was more than enough. A complete disgrace to the ACCOR group. Don’t make the same mistake we did, this hotel doesn’t deserve its 5 stars. Shameful!