Hotel und Naturhaus Bellevue

View from the room and balcony, on a scale from 1-5, is 12!! Extraordinary - simple as that!

The hotel has a nice view and the staff were very friendly and helpful. However, there were quite a lot of bugs, and the soundproofing was very poor. I could hear almost everything from the room next door.

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Bellevue means “beautiful view,” and sadly that’s the hotel’s only beautiful feature. The location overlooking Lake Lucerne is stunning, but everything else was disappointing. The hotel is dated and in urgent need of refurbishment, as well as improvements in customer service. Arriving just one hour before check-in after a long train journey, we were refused entry and even denied refreshments, being told to go elsewhere. Our room was in the separate Naturhaus building, with no lift or help carrying luggage. The room was basic, and the bathroom was outdated. The tiny shower had a stained curtain that clung to you, making it an unpleasant experience. Twice we were unable to eat in the restaurant because we hadn’t booked, despite it appearing empty the second time. Staff were consistently unfriendly and made us feel like an inconvenience. Ordering a large draft beer and a bottle of Coke and “chips” resulted in a small bowl of tortilla chips costing CHF20.20. We also witnessed other guests being treated rudely. Breakfast was the only highlight, with a good selection and one friendly waitress. However, the Naturhaus corridor frequently smelled of urine, there was no phone or fridge in the room, and even asking for ice was met with hostility. Although towels were changed daily, cobwebs and bathroom stains remained throughout our stay. The views are wonderful, but the service, facilities and cleanliness mean we would not stay here again.

This hotel does not have frills and the rooms and property is a bit dated, but you pay for the incredible views and location. The room was clean and probably the best view from the shower I’ve ever seen.