Name: Grand Hotel & Casino
Address: Lini Highway, Port Vila, VU
Price range: 185 US$–203 US$ per night
Rating: 8

Opiniones de los huéspedes

En las últimas opiniones sobre el Grand Hotel & Casino, los viajeros elogian constantemente al personal amable y a la ubicación céntrica frente al mar con vistas al puerto, mientras que las opiniones sobre el estado de las habitaciones, la calidad de la restauración y el mantenimiento varían entre el confort de espacios recientemente renovados y áreas anticuadas que necesitan atención.

Las habitaciones varían desde amplias suites renovadas hasta distribuciones anticuadas con problemas de mantenimiento, como aire acondicionado débil, espacio de almacenamiento limitado y ruido ocasional procedente de los muelles cercanos o las obras. Las instalaciones también reciben comentarios mixtos, con cierres ocasionales de la piscina o sombra escasa, humo de cigarrillo que se extiende del casino a las áreas comunes e informes de ascensores malolientes y mal iluminados junto con áreas en renovación. Las experiencias gastronómicas varían desde comidas deliciosas hasta bufés poco inspiradores e inconsistentes y platos del menú no disponibles, y el servicio puede ser desigual en gestión, atención o facturación. Ideal para viajeros que priorizan la ubicación sobre la uniformidad.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Instalaciones

Las opiniones son variadas. Los huéspedes mencionan cierres ocasionales de la piscina o sombra limitada, humo de cigarrillo que se extiende del casino a las áreas compartidas y problemas como ascensores malolientes y tenues, junto con algunas actividades de renovación.

Reseñas de huéspedes relacionadas

10

Russell

23 jul 2023

·

Se alojó 4 noches

Loved the close proximity to town and hospital. Great pool for early morning swims.

10

Greg

5 jun 2024

·

Se alojó 7 noches

It was undergoing some upgrading painting outside, but very nice

6

Alan

20 ago 2024

·

Se alojó 7 noches

We have stayed at the grand on several occasions.Imagine our surprise when we walked into our room to find we had nothing to put our clothes in. On previous visits they had storage space ie a dresser with the tv on top ,This time tv on the wall no storage.In the managements wisdom they supply one luggage rack we had two suitcases and had to request another rack.We spent our week living out of a suitcase I can only hope the hotel is awaiting delivery of suitable storage furniture.Some additional irritants a casino filled with noxious cigarette smoke and a problem with water supply. Outlook disappointed has been much better in the past.

10

CAROLINE

6 sept 2024

·

Se alojó 3 noches

This is a perfect spot to stay in the heart of Vila. Close to the markets and an easy walk to all that Vila has to offer. The pool and pool area are a great place to relax with a cold tusker. Like all places in Vanuatu, the staff is what makes the stay special. Everyone goes above and beyond to ensure your stay is enjoyable. The food at the restaurant was also fantastic. Overall I would recommend if you want to stay in the heart of Vila.

10

Costa

13 jun 2024

·

Se alojó 1 noche

Everything inside the property was excellent. Although parts of the the facility are currently under renovation, there was no inconvenience to guests. The staff were very friendly and professional and even helped us with a taxi driver who over charged our group. Sadly the area outside the facility has the same problem with the rest of Port Vila roads....in need of major overhaul & repairs.

8

Veniana

9 sept 2024

·

Se alojó 3 noches

Lift was smelly snd lights not working on one Cleaning not thorough - bed not touched Concierge not helpful with bags

6

Steven

5 nov 2024

·

Se alojó 5 noches

Hotel and staff were fab, our only issue was the pool was out of action for maintenance. I know this needs to be done but when a main part of your holiday plans was to laze around a pool it did put a dampener on things. You could go over to Iririki Island to have a swim in the pool but at $25 per person it’s not feasible for the duration of the holiday. Vouchers should have been offered, or at least an email explaining and giving the option to rebook somewhere else.

4

Stanley

5 ene 2024

·

Se alojó 10 noches

The first impression from the outside is dreadful, dirty and run down, we sat in the taxi and our jaws dropped.Go inside and the reception area is rather underwhelming, then the cigarette smoke hits you and the poor condition inside. The smoke smell is everywhere, comes out of the casino and goes up the stairs, we were on the second floor and could smell it as soon as we opened our door, the foyer area stunk, and it flowed into the dining area. The No smoking non vaping signs outside the front door ignored and the hotel does nothing about it, people smoke and vape in the pool area and on the outside bar area. This place would be great if you like the stench of old smoke and don't mind smoke drifting into your personal space, the smell goes through at least the first 2 floors, we never went any higher, the lifts also stunk of what I don't know, but they were rather putrid. We had a panorama room, room size was good and fittings pretty good, the view is amazing. The pool area really has no shade so not an area you can spend much time in, even if you don't mind other people's smoke. The breakfast was ok, nothing special but did the job. The Alacarte menu, is rather hit and miss, did not have a decent meal there, except for fish and chips. Staff were very friendly and helpful cannot fault them; it is also a good position. The grout on the floor in the foyer area and dining area is absolutely filthy, needs a thorough refurb downstairs. All rooms have a view, Avoid first floor !!

8

WARREN

26 ago 2024

·

Se alojó 4 noches

lovely helpful staff. Internet so-so. - A few problems with the shower but came right,

4

Francis

25 sept 2024

·

Se alojó 5 noches

Hôtel demandant une complète rénovation. Exception faite de la piscine, chambres, réception, restaurant etc tout est à moderniser. Personnel gentil et souriant mais totalement inefficace et peu crédible. Je ne conseille pas cet hôtel.

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Limpieza

Estándares mixtos: algunos señalan habitaciones limpias o renovadas, mientras que otros informan sobre olores a humo, lechada sucia en las áreas públicas y un servicio de limpieza que descuida los elementos básicos.

Reseñas de huéspedes relacionadas

8

Kerry

3 jul 2023

·

Se alojó 13 noches

Very clean, the staff very helpful and friendly. Restaurant mediocre. Too many dishes on the menu that weren't available. Take them off the menu. Restaurant not value for money.

6

Linda

3 dic 2024

·

Se alojó 2 noches

We found the room got too hot as air conditioner wasn’t working properly

6

Damien

12 nov 2024

·

Se alojó 3 noches

The corner suite is a great look! The finishes are extremely dated

8

Adam

11 dic 2024

·

Se alojó 1 noche

We were upgraded to the top level from our panoramic room booking. It looks like this room was recently renovated. Great views to irikiri & beyond. Would recommend going elsewhere for food. We had the buffet breakfast & the offering was pretty poor for the price.

8

Veniana

9 sept 2024

·

Se alojó 3 noches

Lift was smelly snd lights not working on one Cleaning not thorough - bed not touched Concierge not helpful with bags

6

Pål

16 feb 2023

·

Se alojó 2 noches

Sentralt, med fin utsikt og god service, men slitent hotell som trenger renovering

4

Stanley

5 ene 2024

·

Se alojó 10 noches

The first impression from the outside is dreadful, dirty and run down, we sat in the taxi and our jaws dropped.Go inside and the reception area is rather underwhelming, then the cigarette smoke hits you and the poor condition inside. The smoke smell is everywhere, comes out of the casino and goes up the stairs, we were on the second floor and could smell it as soon as we opened our door, the foyer area stunk, and it flowed into the dining area. The No smoking non vaping signs outside the front door ignored and the hotel does nothing about it, people smoke and vape in the pool area and on the outside bar area. This place would be great if you like the stench of old smoke and don't mind smoke drifting into your personal space, the smell goes through at least the first 2 floors, we never went any higher, the lifts also stunk of what I don't know, but they were rather putrid. We had a panorama room, room size was good and fittings pretty good, the view is amazing. The pool area really has no shade so not an area you can spend much time in, even if you don't mind other people's smoke. The breakfast was ok, nothing special but did the job. The Alacarte menu, is rather hit and miss, did not have a decent meal there, except for fish and chips. Staff were very friendly and helpful cannot fault them; it is also a good position. The grout on the floor in the foyer area and dining area is absolutely filthy, needs a thorough refurb downstairs. All rooms have a view, Avoid first floor !!

4

Francis

25 sept 2024

·

Se alojó 5 noches

Hôtel demandant une complète rénovation. Exception faite de la piscine, chambres, réception, restaurant etc tout est à moderniser. Personnel gentil et souriant mais totalement inefficace et peu crédible. Je ne conseille pas cet hôtel.

6

John

19 jun 2023

·

Se alojó 3 noches

The fridge door was broken, bathroom door can’t close, no shower cap! Shampoo and conditioner need to call room service to obtain and buffet was prepaid upon booking but the hotel still charged us until we complained to the management, the next day, they charged us for 2 coffees!

8

joshua

3 oct 2024

·

Se alojó 1 noche

Great hotel with a historic feel. Rooms appear to be recently renovated and clean. The staff are amazing. Every single one had the biggest and most welcoming smile. Really enjoyed my stay.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Habitaciones

Las habitaciones varían desde espaciosas y cómodas, incluidas algunas suites recientemente renovadas, hasta distribuciones anticuadas con aire acondicionado débil, espacio de almacenamiento limitado y ruido ocasional procedente de los muelles o la construcción cercanos.

Reseñas de huéspedes relacionadas

6

Alan

20 ago 2024

·

Se alojó 7 noches

We have stayed at the grand on several occasions.Imagine our surprise when we walked into our room to find we had nothing to put our clothes in. On previous visits they had storage space ie a dresser with the tv on top ,This time tv on the wall no storage.In the managements wisdom they supply one luggage rack we had two suitcases and had to request another rack.We spent our week living out of a suitcase I can only hope the hotel is awaiting delivery of suitable storage furniture.Some additional irritants a casino filled with noxious cigarette smoke and a problem with water supply. Outlook disappointed has been much better in the past.

6

Linda

3 dic 2024

·

Se alojó 2 noches

We found the room got too hot as air conditioner wasn’t working properly

8

Rachael

8 oct 2023

·

Se alojó 10 noches

Right in the heart of town so it’s the place to be. Staff are super friendly and attentive. Rooms are really comfortable.

10

Virginia

29 oct 2023

·

Lovely hotel with great views

6

Damien

12 nov 2024

·

Se alojó 3 noches

The corner suite is a great look! The finishes are extremely dated

8

Adam

11 dic 2024

·

Se alojó 1 noche

We were upgraded to the top level from our panoramic room booking. It looks like this room was recently renovated. Great views to irikiri & beyond. Would recommend going elsewhere for food. We had the buffet breakfast & the offering was pretty poor for the price.

10

J Scott

20 ene 2024

·

Se alojó 2 noches

Really enjoyed staying at the Grand. Wonderful views from the balcony. Good food in the restaurant. A super friendly staff.

8

Matthew

9 nov 2023

·

Se alojó 1 noche

The Grand is a great base when in Port Vila. Staff are friendly and professional We like the suits about 50m2

8

joshua

3 oct 2024

·

Se alojó 1 noche

Great hotel with a historic feel. Rooms appear to be recently renovated and clean. The staff are amazing. Every single one had the biggest and most welcoming smile. Really enjoyed my stay.

8

Tom

4 nov 2024

·

Se alojó 10 noches

The Hotel and location are great, our issue was that next door to the hotel is a shipping dock and a shipyard, a barge was continuously running a bilge pump, and the ship yard continuously banging on the hull renovating an old ship, in turn very noisy during the day and night especially if out on the balcony.

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

Ampliamente elogiado por su personal amable y servicial, y su asistencia profesional. Sin embargo, algunos huéspedes experimentaron una mala gestión o soporte del conserje, una atención desigual en el restaurante y problemas con la facturación o la gestión de solicitudes.

Reseñas de huéspedes relacionadas

10

Michael

3 mar 2023

·

Se alojó 5 noches

Staff and management were excellent

10

Costa

13 jun 2024

·

Se alojó 1 noche

Everything inside the property was excellent. Although parts of the the facility are currently under renovation, there was no inconvenience to guests. The staff were very friendly and professional and even helped us with a taxi driver who over charged our group. Sadly the area outside the facility has the same problem with the rest of Port Vila roads....in need of major overhaul & repairs.

8

Veniana

9 sept 2024

·

Se alojó 3 noches

Lift was smelly snd lights not working on one Cleaning not thorough - bed not touched Concierge not helpful with bags

8

Milind

22 nov 2023

·

Se alojó 5 noches

Our stay was good. The staff were very friendly and helpful.

10

Masayuki

10 nov 2023

·

Se alojó 1 noche

Very kind staffs

8

faye

22 ago 2023

·

Se alojó 4 noches

Excellent location, minutes walk to town. Easily accessible to transportation and for tours. Great service at reception. Restaurant staff need to be a little more attentive to dining guests. Would definitely come back

10

J Scott

20 ene 2024

·

Se alojó 2 noches

Really enjoyed staying at the Grand. Wonderful views from the balcony. Good food in the restaurant. A super friendly staff.

10

Yamila

31 dic 2023

·

Se alojó 6 noches

We spent 6 days at the Grand Hotel and we completely love it! Starting from the staff, they are such a lovely people who take care of all our needs and always with a smile on their faces. The food was also delicious, and the view was glorious. We super recommend this place

8

joshua

3 oct 2024

·

Se alojó 1 noche

Great hotel with a historic feel. Rooms appear to be recently renovated and clean. The staff are amazing. Every single one had the biggest and most welcoming smile. Really enjoyed my stay.

6

Sherona

6 ene 2025

·

Se alojó 6 noches

Breakfast was very inconsistent when they had bigger function on inhouse they put a bit of effort into buffet. Some staff were really amazing but management was poor

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Ubicación

Ubicación céntrica frente al mar, a poca distancia de los mercados, el pueblo y los tours. Algunos huéspedes informan de ruido tanto de día como de noche procedente de los muelles o astilleros adyacentes.

Reseñas de huéspedes relacionadas

10

John

30 nov 2023

·

Se alojó 8 noches

Quiet waterfront property with very friendly staff and great views.

10

juan

17 oct 2023

·

Se alojó 4 noches

Great location ,very central to everything ,spacious rooms and lovely staff.

10

Donna-Marie

20 jul 2023

·

Se alojó 1 noche

Hotel is okay and very good location close to town and also ATM machines are the highlight for me, it’s the first pacific island states I visited and have so many machines which is very convenient for tourist. Excellent. Thanks Port Villa for the beautiful scenery.

10

CAROLINE

6 sept 2024

·

Se alojó 3 noches

This is a perfect spot to stay in the heart of Vila. Close to the markets and an easy walk to all that Vila has to offer. The pool and pool area are a great place to relax with a cold tusker. Like all places in Vanuatu, the staff is what makes the stay special. Everyone goes above and beyond to ensure your stay is enjoyable. The food at the restaurant was also fantastic. Overall I would recommend if you want to stay in the heart of Vila.

10

Francois

1 mar 2024

·

Se alojó 2 noches

Localisation très commode, en centre ville, à côté d'une promenade bord de mer agréable le soir.

8

Rachael

8 oct 2023

·

Se alojó 10 noches

Right in the heart of town so it’s the place to be. Staff are super friendly and attentive. Rooms are really comfortable.

10

Nicole

27 ago 2023

·

Se alojó 4 noches

Great place to stay in the heart of Port Vila. Clean, quiet, and safe. Wonderful restaurant downstairs. Staff was helpful and nice.

8

faye

22 ago 2023

·

Se alojó 4 noches

Excellent location, minutes walk to town. Easily accessible to transportation and for tours. Great service at reception. Restaurant staff need to be a little more attentive to dining guests. Would definitely come back

10

J Scott

20 ene 2024

·

Se alojó 2 noches

Really enjoyed staying at the Grand. Wonderful views from the balcony. Good food in the restaurant. A super friendly staff.

8

Tom

4 nov 2024

·

Se alojó 10 noches

The Hotel and location are great, our issue was that next door to the hotel is a shipping dock and a shipyard, a barge was continuously running a bilge pump, and the ship yard continuously banging on the hull renovating an old ship, in turn very noisy during the day and night especially if out on the balcony.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

Experiencia inconsistente: varias reseñas citan desayunos mediocres o de mala relación calidad-precio, calidad limitada del buffet y platos del menú no disponibles, mientras que otros disfrutaron de comidas sabrosas.

Reseñas de huéspedes relacionadas

8

Kerry

3 jul 2023

·

Se alojó 13 noches

Very clean, the staff very helpful and friendly. Restaurant mediocre. Too many dishes on the menu that weren't available. Take them off the menu. Restaurant not value for money.

10

CAROLINE

6 sept 2024

·

Se alojó 3 noches

This is a perfect spot to stay in the heart of Vila. Close to the markets and an easy walk to all that Vila has to offer. The pool and pool area are a great place to relax with a cold tusker. Like all places in Vanuatu, the staff is what makes the stay special. Everyone goes above and beyond to ensure your stay is enjoyable. The food at the restaurant was also fantastic. Overall I would recommend if you want to stay in the heart of Vila.

8

Adam

11 dic 2024

·

Se alojó 1 noche

We were upgraded to the top level from our panoramic room booking. It looks like this room was recently renovated. Great views to irikiri & beyond. Would recommend going elsewhere for food. We had the buffet breakfast & the offering was pretty poor for the price.

8

faye

22 ago 2023

·

Se alojó 4 noches

Excellent location, minutes walk to town. Easily accessible to transportation and for tours. Great service at reception. Restaurant staff need to be a little more attentive to dining guests. Would definitely come back

4

Stanley

5 ene 2024

·

Se alojó 10 noches

The first impression from the outside is dreadful, dirty and run down, we sat in the taxi and our jaws dropped.Go inside and the reception area is rather underwhelming, then the cigarette smoke hits you and the poor condition inside. The smoke smell is everywhere, comes out of the casino and goes up the stairs, we were on the second floor and could smell it as soon as we opened our door, the foyer area stunk, and it flowed into the dining area. The No smoking non vaping signs outside the front door ignored and the hotel does nothing about it, people smoke and vape in the pool area and on the outside bar area. This place would be great if you like the stench of old smoke and don't mind smoke drifting into your personal space, the smell goes through at least the first 2 floors, we never went any higher, the lifts also stunk of what I don't know, but they were rather putrid. We had a panorama room, room size was good and fittings pretty good, the view is amazing. The pool area really has no shade so not an area you can spend much time in, even if you don't mind other people's smoke. The breakfast was ok, nothing special but did the job. The Alacarte menu, is rather hit and miss, did not have a decent meal there, except for fish and chips. Staff were very friendly and helpful cannot fault them; it is also a good position. The grout on the floor in the foyer area and dining area is absolutely filthy, needs a thorough refurb downstairs. All rooms have a view, Avoid first floor !!

10

J Scott

20 ene 2024

·

Se alojó 2 noches

Really enjoyed staying at the Grand. Wonderful views from the balcony. Good food in the restaurant. A super friendly staff.

8

Garry

7 jul 2023

·

Se alojó 10 noches

The place is a little dated but staff and food were fantastic

10

Yamila

31 dic 2023

·

Se alojó 6 noches

We spent 6 days at the Grand Hotel and we completely love it! Starting from the staff, they are such a lovely people who take care of all our needs and always with a smile on their faces. The food was also delicious, and the view was glorious. We super recommend this place

6

John

19 jun 2023

·

Se alojó 3 noches

The fridge door was broken, bathroom door can’t close, no shower cap! Shampoo and conditioner need to call room service to obtain and buffet was prepaid upon booking but the hotel still charged us until we complained to the management, the next day, they charged us for 2 coffees!

6

Sherona

6 ene 2025

·

Se alojó 6 noches

Breakfast was very inconsistent when they had bigger function on inhouse they put a bit of effort into buffet. Some staff were really amazing but management was poor

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Mes	Precio medio
marzo	194 US$
abril	206 US$
mayo	222 US$
junio	201 US$
julio	182 US$
agosto	180 US$
septiembre	175 US$
octubre	131 US$
diciembre	126 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $198	21 $186	22 $186	23 $185	24 $185
25 $185	26 $199	27 $186	28 $186	29 $190	30 $186	31 $186

DO	LU	MA	MI	JU	VI	SA
1 $188	2 $194	3 $188	4 $188	5 $188	6 $203	7 $191
8 $188	9 $188	10 $191	11 $188	12 $203	13 $188	14 $194
15 $196	16 $186	17 $186	18 $186	19 $186	20 $186	21 $186
22 $186	23 $185	24 $186	25 $186	26 $186	27 $186	28 $186
29 $186	30 $186

Grand Hotel & Casino

Precios para Grand Hotel & Casino

Precios medios mensuales

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Ubicación

Opciones de habitación

Room #24809310

Room #24809311

Habitación Estándar (Vista Al Puerto)

Habitación Deluxe (Vista Al Puerto)

Penthouse Suite

Suite Estándar (Vista Al Puerto)

Suite Panorámica

Reseñas de los huéspedes sobre Grand Hotel & Casino

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Opiniones de los huéspedes

Política del establecimiento

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