Name: Grand Hotel and Casino
Address: Lini Highway, Port-Vila, VU
Price range: 183 $US–201 $US per night
Rating: 8

Ce qu'en disent des voyageurs

D'après les récents avis concernant le Grand Hotel & Casino, les voyageurs apprécient systématiquement le personnel accueillant et l'emplacement central en bord de mer, offrant une vue sur le port, tandis que les commentaires sur l'état des chambres, la qualité de la restauration et l'entretien varient entre un confort récemment rénové et des espaces datés nécessitant une attention particulière.

Les chambres vont de suites spacieuses et rénovées à des agencements datés présentant des problèmes d'entretien tels que une climatisation faible, un espace de rangement limité et un bruit occasionnel provenant des quais ou des travaux à proximité. Les installations recueillent également des avis mitigés, avec des fermetures de piscine occasionnelles ou peu d'ombre, des odeurs de cigarette provenant du casino dans les espaces communs, et des signalements d'ascenseurs malodorants et mal éclairés aux côtés de zones en rénovation. Les expériences culinaires varient des plats délicieux aux buffets médiocres et incohérents, ainsi que des plats du menu indisponibles, et le service peut être inégal en termes de gestion, d'attention ou de facturation. Cet hôtel conviendra le mieux aux voyageurs qui privilégient l'emplacement à l'uniformité.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les avis sont mitigés. Les clients mentionnent une fermeture occasionnelle de la piscine ou un manque d'ombre, des odeurs de cigarette provenant du casino dans les parties communes, et des problèmes tels que des ascenseurs malodorants et sombres, ainsi que quelques travaux de rénovation.

Avis de voyageur à ce sujet

10

Russell

23 juil. 2023

·

A séjourné 4 nuits

Loved the close proximity to town and hospital. Great pool for early morning swims.

10

Greg

5 juin 2024

·

A séjourné 7 nuits

It was undergoing some upgrading painting outside, but very nice

6

Alan

20 août 2024

·

A séjourné 7 nuits

We have stayed at the grand on several occasions.Imagine our surprise when we walked into our room to find we had nothing to put our clothes in. On previous visits they had storage space ie a dresser with the tv on top ,This time tv on the wall no storage.In the managements wisdom they supply one luggage rack we had two suitcases and had to request another rack.We spent our week living out of a suitcase I can only hope the hotel is awaiting delivery of suitable storage furniture.Some additional irritants a casino filled with noxious cigarette smoke and a problem with water supply. Outlook disappointed has been much better in the past.

10

CAROLINE

6 sept. 2024

·

A séjourné 3 nuits

This is a perfect spot to stay in the heart of Vila. Close to the markets and an easy walk to all that Vila has to offer. The pool and pool area are a great place to relax with a cold tusker. Like all places in Vanuatu, the staff is what makes the stay special. Everyone goes above and beyond to ensure your stay is enjoyable. The food at the restaurant was also fantastic. Overall I would recommend if you want to stay in the heart of Vila.

10

Costa

13 juin 2024

·

A séjourné 1 nuit

Everything inside the property was excellent. Although parts of the the facility are currently under renovation, there was no inconvenience to guests. The staff were very friendly and professional and even helped us with a taxi driver who over charged our group. Sadly the area outside the facility has the same problem with the rest of Port Vila roads....in need of major overhaul & repairs.

8

Veniana

9 sept. 2024

·

A séjourné 3 nuits

Lift was smelly snd lights not working on one Cleaning not thorough - bed not touched Concierge not helpful with bags

6

Steven

5 nov. 2024

·

A séjourné 5 nuits

Hotel and staff were fab, our only issue was the pool was out of action for maintenance. I know this needs to be done but when a main part of your holiday plans was to laze around a pool it did put a dampener on things. You could go over to Iririki Island to have a swim in the pool but at $25 per person it’s not feasible for the duration of the holiday. Vouchers should have been offered, or at least an email explaining and giving the option to rebook somewhere else.

4

Stanley

5 janv. 2024

·

A séjourné 10 nuits

The first impression from the outside is dreadful, dirty and run down, we sat in the taxi and our jaws dropped.Go inside and the reception area is rather underwhelming, then the cigarette smoke hits you and the poor condition inside. The smoke smell is everywhere, comes out of the casino and goes up the stairs, we were on the second floor and could smell it as soon as we opened our door, the foyer area stunk, and it flowed into the dining area. The No smoking non vaping signs outside the front door ignored and the hotel does nothing about it, people smoke and vape in the pool area and on the outside bar area. This place would be great if you like the stench of old smoke and don't mind smoke drifting into your personal space, the smell goes through at least the first 2 floors, we never went any higher, the lifts also stunk of what I don't know, but they were rather putrid. We had a panorama room, room size was good and fittings pretty good, the view is amazing. The pool area really has no shade so not an area you can spend much time in, even if you don't mind other people's smoke. The breakfast was ok, nothing special but did the job. The Alacarte menu, is rather hit and miss, did not have a decent meal there, except for fish and chips. Staff were very friendly and helpful cannot fault them; it is also a good position. The grout on the floor in the foyer area and dining area is absolutely filthy, needs a thorough refurb downstairs. All rooms have a view, Avoid first floor !!

8

WARREN

26 août 2024

·

A séjourné 4 nuits

lovely helpful staff. Internet so-so. - A few problems with the shower but came right,

4

Francis

25 sept. 2024

·

A séjourné 5 nuits

Hôtel demandant une complète rénovation. Exception faite de la piscine, chambres, réception, restaurant etc tout est à moderniser. Personnel gentil et souriant mais totalement inefficace et peu crédible. Je ne conseille pas cet hôtel.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Des normes variables : certains notent des chambres propres ou rénovées, tandis que d'autres signalent des odeurs de fumée, des joints sales dans les parties communes et un service de ménage qui néglige l'essentiel.

Avis de voyageur à ce sujet

8

Kerry

3 juil. 2023

·

A séjourné 13 nuits

Very clean, the staff very helpful and friendly. Restaurant mediocre. Too many dishes on the menu that weren't available. Take them off the menu. Restaurant not value for money.

6

Linda

3 déc. 2024

·

A séjourné 2 nuits

We found the room got too hot as air conditioner wasn’t working properly

6

Damien

12 nov. 2024

·

A séjourné 3 nuits

The corner suite is a great look! The finishes are extremely dated

8

Adam

11 déc. 2024

·

A séjourné 1 nuit

We were upgraded to the top level from our panoramic room booking. It looks like this room was recently renovated. Great views to irikiri & beyond. Would recommend going elsewhere for food. We had the buffet breakfast & the offering was pretty poor for the price.

8

Veniana

9 sept. 2024

·

A séjourné 3 nuits

Lift was smelly snd lights not working on one Cleaning not thorough - bed not touched Concierge not helpful with bags

6

Pål

16 févr. 2023

·

A séjourné 2 nuits

Sentralt, med fin utsikt og god service, men slitent hotell som trenger renovering

4

Stanley

5 janv. 2024

·

A séjourné 10 nuits

The first impression from the outside is dreadful, dirty and run down, we sat in the taxi and our jaws dropped.Go inside and the reception area is rather underwhelming, then the cigarette smoke hits you and the poor condition inside. The smoke smell is everywhere, comes out of the casino and goes up the stairs, we were on the second floor and could smell it as soon as we opened our door, the foyer area stunk, and it flowed into the dining area. The No smoking non vaping signs outside the front door ignored and the hotel does nothing about it, people smoke and vape in the pool area and on the outside bar area. This place would be great if you like the stench of old smoke and don't mind smoke drifting into your personal space, the smell goes through at least the first 2 floors, we never went any higher, the lifts also stunk of what I don't know, but they were rather putrid. We had a panorama room, room size was good and fittings pretty good, the view is amazing. The pool area really has no shade so not an area you can spend much time in, even if you don't mind other people's smoke. The breakfast was ok, nothing special but did the job. The Alacarte menu, is rather hit and miss, did not have a decent meal there, except for fish and chips. Staff were very friendly and helpful cannot fault them; it is also a good position. The grout on the floor in the foyer area and dining area is absolutely filthy, needs a thorough refurb downstairs. All rooms have a view, Avoid first floor !!

4

Francis

25 sept. 2024

·

A séjourné 5 nuits

Hôtel demandant une complète rénovation. Exception faite de la piscine, chambres, réception, restaurant etc tout est à moderniser. Personnel gentil et souriant mais totalement inefficace et peu crédible. Je ne conseille pas cet hôtel.

6

John

19 juin 2023

·

A séjourné 3 nuits

The fridge door was broken, bathroom door can’t close, no shower cap! Shampoo and conditioner need to call room service to obtain and buffet was prepaid upon booking but the hotel still charged us until we complained to the management, the next day, they charged us for 2 coffees!

8

joshua

3 oct. 2024

·

A séjourné 1 nuit

Great hotel with a historic feel. Rooms appear to be recently renovated and clean. The staff are amazing. Every single one had the biggest and most welcoming smile. Really enjoyed my stay.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres vont de spacieuses et confortables, dont certaines suites récemment rénovées, à des agencements datés avec une climatisation faible, un espace de rangement limité et un bruit occasionnel provenant des quais ou des chantiers navals à proximité.

Avis de voyageur à ce sujet

6

Alan

20 août 2024

·

A séjourné 7 nuits

We have stayed at the grand on several occasions.Imagine our surprise when we walked into our room to find we had nothing to put our clothes in. On previous visits they had storage space ie a dresser with the tv on top ,This time tv on the wall no storage.In the managements wisdom they supply one luggage rack we had two suitcases and had to request another rack.We spent our week living out of a suitcase I can only hope the hotel is awaiting delivery of suitable storage furniture.Some additional irritants a casino filled with noxious cigarette smoke and a problem with water supply. Outlook disappointed has been much better in the past.

6

Linda

3 déc. 2024

·

A séjourné 2 nuits

We found the room got too hot as air conditioner wasn’t working properly

8

Rachael

8 oct. 2023

·

A séjourné 10 nuits

Right in the heart of town so it’s the place to be. Staff are super friendly and attentive. Rooms are really comfortable.

10

Virginia

29 oct. 2023

·

Lovely hotel with great views

6

Damien

12 nov. 2024

·

A séjourné 3 nuits

The corner suite is a great look! The finishes are extremely dated

8

Adam

11 déc. 2024

·

A séjourné 1 nuit

We were upgraded to the top level from our panoramic room booking. It looks like this room was recently renovated. Great views to irikiri & beyond. Would recommend going elsewhere for food. We had the buffet breakfast & the offering was pretty poor for the price.

10

J Scott

20 janv. 2024

·

A séjourné 2 nuits

Really enjoyed staying at the Grand. Wonderful views from the balcony. Good food in the restaurant. A super friendly staff.

8

Matthew

9 nov. 2023

·

A séjourné 1 nuit

The Grand is a great base when in Port Vila. Staff are friendly and professional We like the suits about 50m2

8

joshua

3 oct. 2024

·

A séjourné 1 nuit

Great hotel with a historic feel. Rooms appear to be recently renovated and clean. The staff are amazing. Every single one had the biggest and most welcoming smile. Really enjoyed my stay.

8

Tom

4 nov. 2024

·

A séjourné 10 nuits

The Hotel and location are great, our issue was that next door to the hotel is a shipping dock and a shipyard, a barge was continuously running a bilge pump, and the ship yard continuously banging on the hull renovating an old ship, in turn very noisy during the day and night especially if out on the balcony.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Largement salué pour son personnel amical, serviable et son assistance professionnelle. Cependant, certains clients ont rencontré une mauvaise gestion ou un soutien insuffisant du concierge, une attention inégale au restaurant, ainsi que des problèmes de facturation ou de traitement des demandes.

Avis de voyageur à ce sujet

10

Michael

3 mars 2023

·

A séjourné 5 nuits

Staff and management were excellent

10

Costa

13 juin 2024

·

A séjourné 1 nuit

Everything inside the property was excellent. Although parts of the the facility are currently under renovation, there was no inconvenience to guests. The staff were very friendly and professional and even helped us with a taxi driver who over charged our group. Sadly the area outside the facility has the same problem with the rest of Port Vila roads....in need of major overhaul & repairs.

8

Veniana

9 sept. 2024

·

A séjourné 3 nuits

Lift was smelly snd lights not working on one Cleaning not thorough - bed not touched Concierge not helpful with bags

8

Milind

22 nov. 2023

·

A séjourné 5 nuits

Our stay was good. The staff were very friendly and helpful.

10

Masayuki

10 nov. 2023

·

A séjourné 1 nuit

Very kind staffs

8

faye

22 août 2023

·

A séjourné 4 nuits

Excellent location, minutes walk to town. Easily accessible to transportation and for tours. Great service at reception. Restaurant staff need to be a little more attentive to dining guests. Would definitely come back

10

J Scott

20 janv. 2024

·

A séjourné 2 nuits

Really enjoyed staying at the Grand. Wonderful views from the balcony. Good food in the restaurant. A super friendly staff.

10

Yamila

31 déc. 2023

·

A séjourné 6 nuits

We spent 6 days at the Grand Hotel and we completely love it! Starting from the staff, they are such a lovely people who take care of all our needs and always with a smile on their faces. The food was also delicious, and the view was glorious. We super recommend this place

8

joshua

3 oct. 2024

·

A séjourné 1 nuit

Great hotel with a historic feel. Rooms appear to be recently renovated and clean. The staff are amazing. Every single one had the biggest and most welcoming smile. Really enjoyed my stay.

6

Sherona

6 janv. 2025

·

A séjourné 6 nuits

Breakfast was very inconsistent when they had bigger function on inhouse they put a bit of effort into buffet. Some staff were really amazing but management was poor

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Emplacement central en bord de mer, à quelques pas des marchés, de la ville et des excursions. Certains clients signalent du bruit de jour comme de nuit provenant des quais ou du chantier naval adjacent.

Avis de voyageur à ce sujet

10

John

30 nov. 2023

·

A séjourné 8 nuits

Quiet waterfront property with very friendly staff and great views.

10

juan

17 oct. 2023

·

A séjourné 4 nuits

Great location ,very central to everything ,spacious rooms and lovely staff.

10

Donna-Marie

20 juil. 2023

·

A séjourné 1 nuit

Hotel is okay and very good location close to town and also ATM machines are the highlight for me, it’s the first pacific island states I visited and have so many machines which is very convenient for tourist. Excellent. Thanks Port Villa for the beautiful scenery.

10

CAROLINE

6 sept. 2024

·

A séjourné 3 nuits

This is a perfect spot to stay in the heart of Vila. Close to the markets and an easy walk to all that Vila has to offer. The pool and pool area are a great place to relax with a cold tusker. Like all places in Vanuatu, the staff is what makes the stay special. Everyone goes above and beyond to ensure your stay is enjoyable. The food at the restaurant was also fantastic. Overall I would recommend if you want to stay in the heart of Vila.

10

Francois

1 mars 2024

·

A séjourné 2 nuits

Localisation très commode, en centre ville, à côté d'une promenade bord de mer agréable le soir.

8

Rachael

8 oct. 2023

·

A séjourné 10 nuits

Right in the heart of town so it’s the place to be. Staff are super friendly and attentive. Rooms are really comfortable.

10

Nicole

27 août 2023

·

A séjourné 4 nuits

Great place to stay in the heart of Port Vila. Clean, quiet, and safe. Wonderful restaurant downstairs. Staff was helpful and nice.

8

faye

22 août 2023

·

A séjourné 4 nuits

Excellent location, minutes walk to town. Easily accessible to transportation and for tours. Great service at reception. Restaurant staff need to be a little more attentive to dining guests. Would definitely come back

10

J Scott

20 janv. 2024

·

A séjourné 2 nuits

Really enjoyed staying at the Grand. Wonderful views from the balcony. Good food in the restaurant. A super friendly staff.

8

Tom

4 nov. 2024

·

A séjourné 10 nuits

The Hotel and location are great, our issue was that next door to the hotel is a shipping dock and a shipyard, a barge was continuously running a bilge pump, and the ship yard continuously banging on the hull renovating an old ship, in turn very noisy during the day and night especially if out on the balcony.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Expérience inégale : plusieurs critiques font état de petits-déjeuners médiocres ou de mauvais rapport qualité-prix, d'une qualité de buffet limitée et de plats du menu indisponibles, tandis que d'autres ont apprécié des plats savoureux.

Avis de voyageur à ce sujet

8

Kerry

3 juil. 2023

·

A séjourné 13 nuits

Very clean, the staff very helpful and friendly. Restaurant mediocre. Too many dishes on the menu that weren't available. Take them off the menu. Restaurant not value for money.

10

CAROLINE

6 sept. 2024

·

A séjourné 3 nuits

This is a perfect spot to stay in the heart of Vila. Close to the markets and an easy walk to all that Vila has to offer. The pool and pool area are a great place to relax with a cold tusker. Like all places in Vanuatu, the staff is what makes the stay special. Everyone goes above and beyond to ensure your stay is enjoyable. The food at the restaurant was also fantastic. Overall I would recommend if you want to stay in the heart of Vila.

8

Adam

11 déc. 2024

·

A séjourné 1 nuit

We were upgraded to the top level from our panoramic room booking. It looks like this room was recently renovated. Great views to irikiri & beyond. Would recommend going elsewhere for food. We had the buffet breakfast & the offering was pretty poor for the price.

8

faye

22 août 2023

·

A séjourné 4 nuits

Excellent location, minutes walk to town. Easily accessible to transportation and for tours. Great service at reception. Restaurant staff need to be a little more attentive to dining guests. Would definitely come back

4

Stanley

5 janv. 2024

·

A séjourné 10 nuits

The first impression from the outside is dreadful, dirty and run down, we sat in the taxi and our jaws dropped.Go inside and the reception area is rather underwhelming, then the cigarette smoke hits you and the poor condition inside. The smoke smell is everywhere, comes out of the casino and goes up the stairs, we were on the second floor and could smell it as soon as we opened our door, the foyer area stunk, and it flowed into the dining area. The No smoking non vaping signs outside the front door ignored and the hotel does nothing about it, people smoke and vape in the pool area and on the outside bar area. This place would be great if you like the stench of old smoke and don't mind smoke drifting into your personal space, the smell goes through at least the first 2 floors, we never went any higher, the lifts also stunk of what I don't know, but they were rather putrid. We had a panorama room, room size was good and fittings pretty good, the view is amazing. The pool area really has no shade so not an area you can spend much time in, even if you don't mind other people's smoke. The breakfast was ok, nothing special but did the job. The Alacarte menu, is rather hit and miss, did not have a decent meal there, except for fish and chips. Staff were very friendly and helpful cannot fault them; it is also a good position. The grout on the floor in the foyer area and dining area is absolutely filthy, needs a thorough refurb downstairs. All rooms have a view, Avoid first floor !!

10

J Scott

20 janv. 2024

·

A séjourné 2 nuits

Really enjoyed staying at the Grand. Wonderful views from the balcony. Good food in the restaurant. A super friendly staff.

8

Garry

7 juil. 2023

·

A séjourné 10 nuits

The place is a little dated but staff and food were fantastic

10

Yamila

31 déc. 2023

·

A séjourné 6 nuits

We spent 6 days at the Grand Hotel and we completely love it! Starting from the staff, they are such a lovely people who take care of all our needs and always with a smile on their faces. The food was also delicious, and the view was glorious. We super recommend this place

6

John

19 juin 2023

·

A séjourné 3 nuits

The fridge door was broken, bathroom door can’t close, no shower cap! Shampoo and conditioner need to call room service to obtain and buffet was prepaid upon booking but the hotel still charged us until we complained to the management, the next day, they charged us for 2 coffees!

6

Sherona

6 janv. 2025

·

A séjourné 6 nuits

Breakfast was very inconsistent when they had bigger function on inhouse they put a bit of effort into buffet. Some staff were really amazing but management was poor

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
mars	194 $US
avril	206 $US
mai	222 $US
juin	201 $US
juillet	182 $US
août	180 $US
septembre	175 $US
octobre	131 $US
décembre	126 $US

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $185	20 $197	21 $185	22 $185	23 $184	24 $186
25 $184	26 $201	27 $185	28 $186	29 $188	30 $186	31 $185

di	lu	ma	me	je	ve	sa
1 $186	2 $187	3 $187	4 $187	5 $188	6 $201	7 $188
8 $187	9 $188	10 $184	11 $185	12 $199	13 $184	14 $185
15 $189	16 $184	17 $184	18 $184	19 $200	20 $188	21 $195
22 $184	23 $183	24 $192	25 $184	26 $184	27 $184	28 $184
29 $184	30 $184

Grand Hotel and Casino

Prix pour Grand Hotel and Casino

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Room #24809310

Room #24809311

Chambre Standard (Vue Sur Le Port)

Chambre Deluxe (Vue Sur Le Port)

Suite Penthouse

Harbour Suite

Suite Panoramique

Avis des voyageurs sur Grand Hotel and Casino

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

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