Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
370 USD
/natt
Gj.snitt. for november
Priser for Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Velg datoer for å se priser og tilgjengelighet
370 USD
/natt
Gj.snitt. for november
Månedlige gjennomsnittspriser
På Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only er prisen per natt i gjennomsnitt 320 USD i den billigste måneden (august) og 454 USD i den dyreste måneden (desember), basert på de siste 12 månedene.
| Måned | Gjennomsnittspris |
|---|---|
| januar | 436 USD |
| februar | 443 USD |
| mars | 450 USD |
| april | 419 USD |
| mai | 339 USD |
| juni | 330 USD |
| juli | 344 USD |
| august | 320 USD |
| september | 329 USD |
| oktober | 347 USD |
| november | 370 USD |
| desember | 454 USD |
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nov · 370 USD
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Dyreste: desember (ca. 454 USD)
Billigste: august (ca. 320 USD)
Om denne eiendommen
Slapp av på stedets spa, hvor du kan nyte massasjer, kroppsbehandlinger, og ansiktsbehandlinger. Her har du tilgang til blant annet 2 utendørsbassenger, et helsestudio og en badstue.
Fasiliteter
Slapp av på stedets spa, hvor du kan nyte massasjer, kroppsbehandlinger, og ansiktsbehandlinger. Her har du tilgang til blant annet 2 utendørsbassenger, et helsestudio og en badstue.
Fasiliteter for forretningsreisende
Gjester har tilgang til blant annet et forretningssenter, renseri-/vaskeritjenester og en døgnåpen resepsjon. Gjestene tilbys ubetjent parkering (inkludert) på stedet.
Servering
Som gjest på Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only kan du spise et bedre måltid på Gourmet Marché. Stedet har en bassengbar samt 2 barer/lounger hvor du kan koble av med noe godt å drikke. Frokostbuffé er inkludert og serveres daglig fra kl. 07.00 til kl. 10.30.
Rom
Føl deg som hjemme i et av de 180 gjesterommene, som har en minibar (med noen artikler inkludert) og Flatskjerm-TV. Rommene har egen møblert balkong. Du kan holde deg oppdatert med wi-fi (inkludert) på rommet, og underholdningen er sikret med kabel-TV. Badene har dusj, regndusjhode og toalettartikler (inkludert).
Beliggenhet
Beliggende i Cancun (Zona Hotelera), vil du ha en 3 minutters spasertur til Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc nasjonalpark og 6 minutter til fots fra Chac Mool-stranden hvis du velger Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only.
Hva finnes i nærheten
Nichupté-lagunen(0.2 miles)
Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc nasjonalpark(0.2 miles)
Chac Mool-stranden(0.3 miles)
Forum By The Sea kjøpesenter(0.5 miles)
Forum strand(0.6 miles)
Cancun konferansesenter(0.8 miles)
Plaza Caracol kjøpesenter(0.8 miles)
UltraMar fergeterminal(0.8 miles)
Gaviota Azul-stranden(0.9 miles)
Caracol-stranden(0.9 miles)
Playa Ancha(1.2 miles)
La Isla kjøpesenter(1.5 miles)
El Sol de Cancun(1.5 miles)
Isla Dorada(1.7 miles)
Yamil Lu'um arkeologiske sone(1.7 miles)
Cancun, Quintana Roo (CUN-Cancun internasjonale flyplass)(14.5 miles)
Tulum int. lufthavn (TQO)(110.8 miles)
Parkering
Restaurant
Svømmebasseng
Romservice
Betjent parkering
Turistinformasjon
Beliggenhet
Km 9.7 Blvd Kulkulcan, Punta Cancun, Avenida Kukulkan, Cancún, Benito Juárez, Delstaten Quintana Roo, Mexico
Nichupté-lagunen (0.2 miles)
Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc nasjonalpark (0.2 miles)
Chac Mool-stranden (0.3 miles)
Forum By The Sea kjøpesenter (0.5 miles)
Forum strand (0.6 miles)
Cancun konferansesenter (0.8 miles)
Romalternativer
9
Luxury Chairmans Four bedroom Suite Ocean Front Diamond Club
Romdetaljer
2 Ekstra Store Dobbeltsenger
, 4× Store Dobbeltsenger
og 1 Sovesofa
4467 ft²
BalkongKlimaanleggWi-Fi (gratis)Separat stue
6
Luxury Junior Suite Ocean Front Diamond Club
Romdetaljer
2 Store Dobbeltsenger
og 1 Sovesofa
1 Ekstra Stor Dobbeltseng
og 1 Sovesofa
Sover 4
603 ft²
BalkongKlimaanleggWi-Fi (gratis)Separat stue
6
Luxury Presidential Ocean Front One Bedroom Suite Diamond Club
Romdetaljer
1 Ekstra Stor Dobbeltseng
og 1 Sovesofa
Sover 3
1227 ft²
BalkongKlimaanleggWi-Fi (gratis)Separat stue
7
Luxury Presidential Two Bedroom Suite Sunset View Diamond club
Romdetaljer
1 Ekstra Stor Dobbeltseng
, 2 Store Dobbeltsenger
og 1 Sovesofa
Sover 7
1830 ft²
BalkongKlimaanleggWi-Fi (gratis)Separat stue
7
Luxury junior suite sunset view
Romdetaljer
2 Store Dobbeltsenger
og 1 Sovesofa
1 Ekstra Stor Dobbeltseng
og 1 Sovesofa
Sover 4
603 ft²
BalkongKlimaanleggWi-Fi (gratis)Separat stue
7
Luxury junior suite sunset view Diamond Club
Romdetaljer
2 Store Dobbeltsenger
og 1 Sovesofa
1 Ekstra Stor Dobbeltseng
og 1 Sovesofa
Sover 4
603 ft²
BalkongKlimaanleggWi-Fi (gratis)Separat stue
6
Luxury Junior Suite Ocean Front
Romdetaljer
2 Store Dobbeltsenger
og 1 Sovesofa
1 Ekstra Stor Dobbeltseng
og 1 Sovesofa
Sover 4
603 ft²
BalkongKlimaanleggWi-Fi (gratis)Separat stue
6
Luxury suite sunset view
Romdetaljer
1 Ekstra Stor Dobbeltseng
og 1 Sovesofa
Sover 3
721 ft²
BalkongKlimaanleggWi-Fi (gratis)Separat stue
9
Luxury Chairmans Two bedroom Suite Ocean Front Diamond Club
Romdetaljer
1 Ekstra Stor Dobbeltseng
, 2 Store Dobbeltsenger
og 1 Sovesofa
Sover 7
3261 ft²
BalkongKlimaanleggWi-Fi (gratis)Separat stue
6
Luxury Presidential One Bedroom Suite Sunset View Diamond club
Romdetaljer
1 Ekstra Stor Dobbeltseng
og 1 Sovesofa
Sover 3
1227 ft²
BalkongKlimaanleggWi-Fi (gratis)Separat stue
6
Luxury Suite Ocean Front
Romdetaljer
1 Ekstra Stor Dobbeltseng
og 1 Sovesofa
Sover 3
721 ft²
BalkongKlimaanleggWi-Fi (gratis)Separat stue
9
Luxury Chairmans Three bedroom Suite Ocean Front Diamond Club
Romdetaljer
1 Ekstra Stor Dobbeltseng
, 4× Store Dobbeltsenger
og 1 Sovesofa
3864 ft²
BalkongKlimaanleggWi-Fi (gratis)Separat stue
6
Luxury Presidential Ocean Front Two Bedroom Suite Diamond club
Romdetaljer
1 Ekstra Stor Dobbeltseng
, 2 Store Dobbeltsenger
og 1 Sovesofa
Sover 7
1830 ft²
BalkongKlimaanleggWi-Fi (gratis)Separat stue
Gjesteomtaler av Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
8.4
Veldig bra
basert på 2 966 verifiserte omtaler
Hva gjestene synes
KI-generert oppsummering basert på nylige gjesteomtaler
På Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, fremhever gjestene vennlig personale, en livlig atmosfære for voksne, utsikt over stranden og en sentral beliggenhet. Samtidig rapporteres det om trege heiser, varierende matkvalitet, pågående mersalg og mangel på solsenger ved bassenget og stranden.
Les merVar dette til hjelp?
Hva gjestene synes
På Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, fremhever gjestene vennlig personale, en livlig atmosfære for voksne, utsikt over stranden og en sentral beliggenhet. Samtidig rapporteres det om trege heiser, varierende matkvalitet, pågående mersalg og mangel på solsenger ved bassenget og stranden.
Rommene er generelt moderne med imponerende havutsikt, men noen gjester påpekte fuktighet, lukt, vedlikeholdsbehov og sporadiske problemer med vann eller aircondition. Den festlige atmosfæren og daglig underholdning faller i smak hos mange, men støy og overfylte fellesområder kan redusere avslapningen. Innsjekking og restaurantreservasjoner via appen frustrerte flere gjester. Forvent et livlig opphold ved stranden med et utmerket personale, men juster forventningene når det gjelder mat og logistikk.
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
Fasiliteter
Beliggenhet ved stranden med livlige bassenger, daglig underholdning og en populær takterrasse. Mange roser spaet og cabanaene. Ulempene inkluderer kroniske heisproblemer, begrenset antall solsenger, sporadiske feil på hydroterapi eller boblebad, samt tilleggskostnader knyttet til takterrassen eller Diamond Club.
Relaterte gjesteomtaler
4
Stephanie
3. mars 2025
·
Overnattet 4 netter
It’s so called all inclusive but when you’re on the rooftop they want to charge you for drinks and you can’t use the cabana unless you buy a bottle. They hype up this hotel too much it wasn’t what I expected. They also over promise you stuff but it’s all talk never had any issues like I did in this hotel and I come every year to Cancun
It’s so called all inclusive but when you’re on the rooftop they want to charge you for drinks and you can’t use the cabana unless you buy a bottle. They hype up this hotel too much it wasn’t what I expected. They also over promise you stuff but it’s all talk never had any issues like I did in this hotel and I come every year to Cancun
8
Miranda
2. apr. 2025
·
Overnattet 8 netter
The Good: • The food was excellent. Plenty of options. The buffet never disappointed, and Chef Camela was amazing. He made us feel special, and his dishes were some of the best I’ve had. Had we known this earlier, we wouldn’t have booked any restaurants. • Most staff were friendly. At night during the show, Dennys was fantastic—she constantly checked on our drinks and was quick and attentive. At the poolside bar, Luis was always prompt and provided excellent service. The buffet dining manager, Ismael, was also very kind, regularly checking in on our needs. • The beach was beautiful and felt safe, with security and police always nearby. • The evening shows were fantastic, and we looked forward to them each night. My only recommendation, based on our experience at the Punta Cana location, would be adjusting the timing. Events often overlapped, making it difficult to attend everything. At the other location, the show started at 7:30, followed by themed parties after. The Bad: • The elevators were very slow and overcrowded.It was common to wait 5 mins for an elevator, and with many stops, the ride could take just as long. • When the hotel was full, seating was extremely limited. For beach chairs, we had to be up by 6:30, as they were all taken by 7. On really busy days, people were sitting on towels due to lack of seating. For the same reason restaurant resverstions had to be made by 7 the day prior. -Overall places felt understaffed. Service was often slow and lines were long
The Good: • The food was excellent. Plenty of options. The buffet never disappointed, and Chef Camela was amazing. He made us feel special, and his dishes were some of the best I’ve had. Had we known this earlier, we wouldn’t have booked any restaurants. • Most staff were friendly. At night during the show, Dennys was fantastic—she constantly checked on our drinks and was quick and attentive. At the poolside bar, Luis was always prompt and provided excellent service. The buffet dining manager, Ismael, was also very kind, regularly checking in on our needs. • The beach was beautiful and felt safe, with security and police always nearby. • The evening shows were fantastic, and we looked forward to them each night. My only recommendation, based on our experience at the Punta Cana location, would be adjusting the timing. Events often overlapped, making it difficult to attend everything. At the other location, the show started at 7:30, followed by themed parties after. The Bad: • The elevators were very slow and overcrowded.It was common to wait 5 mins for an elevator, and with many stops, the ride could take just as long. • When the hotel was full, seating was extremely limited. For beach chairs, we had to be up by 6:30, as they were all taken by 7. On really busy days, people were sitting on towels due to lack of seating. For the same reason restaurant resverstions had to be made by 7 the day prior. -Overall places felt understaffed. Service was often slow and lines were long
10
Craig
16. mai 2025
·
Overnattet 3 netter
Hotel was modern, clean, staff was friendly. As we walked up and down the beach numerous times, Royalton CHIC seems to be the place to be! A huge hotel, vibrant people life, cool palm trees in front, but not too many where it will block the view. 10 out 10 recommend
Hotel was modern, clean, staff was friendly. As we walked up and down the beach numerous times, Royalton CHIC seems to be the place to be! A huge hotel, vibrant people life, cool palm trees in front, but not too many where it will block the view. 10 out 10 recommend
8
shateena P
3. sep. 2025
·
Overnattet 4 netter
The balconies were really cute. My rooms air conditioning and fan did not work. It was very dry and hot my entire stay. The swim up bars are nice, but the music sucked. Food needs improvement. The elevators were narrow and took forever to come when called at all hours of the day. The spa was amazing!
The balconies were really cute. My rooms air conditioning and fan did not work. It was very dry and hot my entire stay. The swim up bars are nice, but the music sucked. Food needs improvement. The elevators were narrow and took forever to come when called at all hours of the day. The spa was amazing!
10
Maria Herndon
6. aug. 2025
·
Overnattet 4 netter
The spa hydration was broken and the Jacuzzi was broken.
The spa hydration was broken and the Jacuzzi was broken.
10
Frandi
28. sep. 2025
·
Overnattet 3 netter
Great Stay , no complaints . Nice attentive staff , the pool manager Mr Miguel was super helpful . Henry Steak Out Was Awesome . THE SPA IS HIGHLY RECOMMENDED, worth it ‘ will stay here again
Great Stay , no complaints . Nice attentive staff , the pool manager Mr Miguel was super helpful . Henry Steak Out Was Awesome . THE SPA IS HIGHLY RECOMMENDED, worth it ‘ will stay here again
10
jazz
1. juli 2025
·
Overnattet 5 netter
The only thing that needs more work is the elevators within the building
The only thing that needs more work is the elevators within the building
8
Shane
27. mai 2025
·
Overnattet 4 netter
Smaller footprint property, all amenities are in a nice close proximity, so it's easy to get around. It does involve using elevators which can be somewhat slow during busy times. Food was excellent with a great selection. The service was excellent and the staff are very attentive, hard working, accommodating and friendly! One of the downsides to this property was the lack of entertainment. They had a few pool foam parties throughout the week and a daily pool volleyball game which was fun, but otherwise lacking compared to other Cancun resorts. DJ wouldnt play any music until late in afternoon, and very briefly. One of the disappointments was the 18th floor rooftop, it was very hot up there with very little breeze. Beware that the rooftop drinks are only included if you upgrade to the diamond club (+$120/day) , we weren't aware of this at time of booking. 75% of the guests dont upgrade, and i dont feel its worth it, so it creates a kind of divided guest group, with a dead vibe on the rooftop! The night entertainment is non-existent. A band one night played for an hour, and karaoke another night. Otherwise nightly entertainment was pretty minimal. Its possible that it was lacking due to the time of year (late May). The crowd seemed to be predominantly African-American between ages of late 20's to early 50's, but it could be that it was Memorial weekend and the Cancun Jump Off event which is the largest urban gathering outside of the US.
Smaller footprint property, all amenities are in a nice close proximity, so it's easy to get around. It does involve using elevators which can be somewhat slow during busy times. Food was excellent with a great selection. The service was excellent and the staff are very attentive, hard working, accommodating and friendly! One of the downsides to this property was the lack of entertainment. They had a few pool foam parties throughout the week and a daily pool volleyball game which was fun, but otherwise lacking compared to other Cancun resorts. DJ wouldnt play any music until late in afternoon, and very briefly. One of the disappointments was the 18th floor rooftop, it was very hot up there with very little breeze. Beware that the rooftop drinks are only included if you upgrade to the diamond club (+$120/day) , we weren't aware of this at time of booking. 75% of the guests dont upgrade, and i dont feel its worth it, so it creates a kind of divided guest group, with a dead vibe on the rooftop! The night entertainment is non-existent. A band one night played for an hour, and karaoke another night. Otherwise nightly entertainment was pretty minimal. Its possible that it was lacking due to the time of year (late May). The crowd seemed to be predominantly African-American between ages of late 20's to early 50's, but it could be that it was Memorial weekend and the Cancun Jump Off event which is the largest urban gathering outside of the US.
8
Janice Enriquez
9. aug. 2025
·
Overnattet 7 netter
Good all-inclusive resort but needs a bit of minor updates/repairs in the rooms (bathroom glass doors and curtains). Room cleanliness is very good, comfortable beds, linens and towels were changed on a daily basis. The staff throughout the hotel were very friendly, polite and helpful. Location is excellent proximity to downtown Cancun restaurants, bars and shopping. It’s an easy 8 min walk on wide, safe, well-lit sidewalks which many tourists use on a daily and nightly basis. The buffet has good selection and it’s exactly what you’d expect from most resorts. It can be repetitive but there are other options available such as the Café breakfast, pool resto-bar for lunch and á la carte restaurants for dinner. The beach was great for relaxing with food and drink services provided in both diamond club and regular lounge sections. The biggest negative for me and my travel friends was the water temperature of the swimming pools. It seems that the water pumps were not working well enough in which the water was always very warm to be in the pool no matter what time you’re in it. Overall we enjoyed our stay at this resort.
Good all-inclusive resort but needs a bit of minor updates/repairs in the rooms (bathroom glass doors and curtains). Room cleanliness is very good, comfortable beds, linens and towels were changed on a daily basis. The staff throughout the hotel were very friendly, polite and helpful. Location is excellent proximity to downtown Cancun restaurants, bars and shopping. It’s an easy 8 min walk on wide, safe, well-lit sidewalks which many tourists use on a daily and nightly basis. The buffet has good selection and it’s exactly what you’d expect from most resorts. It can be repetitive but there are other options available such as the Café breakfast, pool resto-bar for lunch and á la carte restaurants for dinner. The beach was great for relaxing with food and drink services provided in both diamond club and regular lounge sections. The biggest negative for me and my travel friends was the water temperature of the swimming pools. It seems that the water pumps were not working well enough in which the water was always very warm to be in the pool no matter what time you’re in it. Overall we enjoyed our stay at this resort.
10
Cindy
8. mars 2025
·
Overnattet 7 netter
Everything was great but there arent enough beach/pool chairs for the # of guest during peak season.
Everything was great but there arent enough beach/pool chairs for the # of guest during peak season.
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
Renhold
Mange gjester fant rommene og fellesområdene svært rene med oppmerksomt renhold. Likevel er det gjentatte rapporter om mugglukt og fuktighet, sporadiske skadedyr og vannproblemer som brunt eller illeluktende vann i deler av eiendommen.
Relaterte gjesteomtaler
10
Tamika
27. juni 2025
·
Overnattet 3 netter
Property is nice and clean. All staff treated us well.
Property is nice and clean. All staff treated us well.
2
Johnnesheia Shakria
14. okt. 2025
·
Overnattet 3 netter
I recently stayed at your hotel, but unfortunately, my experience was not the best. There were flying bugs inside our room, which made our stay uncomfortable. I expected a higher standard of cleanliness and comfort. I hope you can look into this matter to prevent it from happening to other guests and consider some form of compensation for the inconvenience. Thank you for your attention to this matter. Sincerely, Nesh
I recently stayed at your hotel, but unfortunately, my experience was not the best. There were flying bugs inside our room, which made our stay uncomfortable. I expected a higher standard of cleanliness and comfort. I hope you can look into this matter to prevent it from happening to other guests and consider some form of compensation for the inconvenience. Thank you for your attention to this matter. Sincerely, Nesh
10
Antonyshia
12. sep. 2025
·
Overnattet 2 netter
Really clean resort, staff was very welcoming and we met a lot of nice ppl
Really clean resort, staff was very welcoming and we met a lot of nice ppl
6
Jonathan
30. apr. 2025
·
Overnattet 6 netter
We recently stayed at a hotel in Cancun and had a mixed experience that unfortunately leaned more negative than positive. Starting with the issues: the front desk staff were often unhelpful, and a few were outright rude. One of the waiters even made an inappropriate comment about how much food we were going to eat, which was both unprofessional and uncomfortable. The facilities were lacking in upkeep. The poolside washrooms were consistently dirty, many beach chairs were ripped or broken, and the tap and shower water had a strong, unpleasant odor. Although we were charged a beach cleaning fee, the beach remained covered in seaweed for most of the week and was only cleaned once. We also had a frustrating experience when my sister, who had a day pass and a reservation booked in advance, was held at the gate by security and left waiting outside in the morning. That said, there were a few standout positives. The room cleaning staff were incredibly kind and thorough, the entertainment team worked hard to create a fun atmosphere, and a couple of the waiters were genuinely welcoming and attentive. Overall, while there were moments we appreciated, the service inconsistencies and facility issues make it unlikely we would return unless significant improvements are made.
We recently stayed at a hotel in Cancun and had a mixed experience that unfortunately leaned more negative than positive. Starting with the issues: the front desk staff were often unhelpful, and a few were outright rude. One of the waiters even made an inappropriate comment about how much food we were going to eat, which was both unprofessional and uncomfortable. The facilities were lacking in upkeep. The poolside washrooms were consistently dirty, many beach chairs were ripped or broken, and the tap and shower water had a strong, unpleasant odor. Although we were charged a beach cleaning fee, the beach remained covered in seaweed for most of the week and was only cleaned once. We also had a frustrating experience when my sister, who had a day pass and a reservation booked in advance, was held at the gate by security and left waiting outside in the morning. That said, there were a few standout positives. The room cleaning staff were incredibly kind and thorough, the entertainment team worked hard to create a fun atmosphere, and a couple of the waiters were genuinely welcoming and attentive. Overall, while there were moments we appreciated, the service inconsistencies and facility issues make it unlikely we would return unless significant improvements are made.
10
Nataejah
3. nov. 2025
·
Overnattet 3 netter
very clean room spotlessss, housekeeping very sweet and generous, fixed my hair and makeup on the counterr everymorningg made my. bed every morning room service nice everything 10/10
very clean room spotlessss, housekeeping very sweet and generous, fixed my hair and makeup on the counterr everymorningg made my. bed every morning room service nice everything 10/10
10
Luciano
7. juni 2025
·
Overnattet 3 netter
Hotel excelente, renovado com excelentes acomodações. Staff prestativo e simpático. Restaurante do buffet com inúmeras opções de comida em todas as refeições.
Hotel excelente, renovado com excelentes acomodações. Staff prestativo e simpático. Restaurante do buffet com inúmeras opções de comida em todas as refeições.
10
Scott
5. nov. 2025
·
Overnattet 5 netter
The room was large and very clean. The staff goes over and above to assist you in any way possible. The young lady Jasmin who served drinks at the resort was absolutely amazing. Her friendly smile, great attitude, and fast service added to an overall wonderful experience. The entertainment is top notch and made for fun-filled days and nights .
The room was large and very clean. The staff goes over and above to assist you in any way possible. The young lady Jasmin who served drinks at the resort was absolutely amazing. Her friendly smile, great attitude, and fast service added to an overall wonderful experience. The entertainment is top notch and made for fun-filled days and nights .
8
Tiffany
18. sep. 2025
·
Overnattet 3 netter
Staff was nice. Resort presented very well. Our floor within the resort and room did have a “poop/sewer” smell that lingered the entire stay. The smell was not in other floors or areas or the resort. The food was decent and drinks were ok.
Staff was nice. Resort presented very well. Our floor within the resort and room did have a “poop/sewer” smell that lingered the entire stay. The smell was not in other floors or areas or the resort. The food was decent and drinks were ok.
4
Jesse
16. mars 2025
·
Overnattet 4 netter
Decent. Expected more based reviews. Brown water, no hot water and no water at all at some points. Food is "ok".
Decent. Expected more based reviews. Brown water, no hot water and no water at all at some points. Food is "ok".
6
Arianna
19. nov. 2025
·
Overnattet 4 netter
Rooms smelled moldy and the food was nasty
Rooms smelled moldy and the food was nasty
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
Rom
Rommene er moderne, romslige og tilbyr imponerende havutsikt. Noen gjester rapporterte om fuktighet og mugglukt, problemer med AC eller varmtvann, vedlikeholdsfeil, støy fra gangen og sporadiske problemer med nøkkel eller dør.
Relaterte gjesteomtaler
8
Axel
28. jan. 2025
·
Overnattet 2 netter
The hotel is very nice, but we had many problems with the room. The shower in the main room didn’t have hot water, and neither of the two jacuzzis in the room had hot water either. The air conditioning wasn’t working, and we spent a very cold night even after turning off all the air conditioning. You pay a lot for a room to be calling technicians two or three times a day. Honestly, I don’t think I will return to the hotel because of the bad impression it left on me. You go on vacation to enjoy your investment, not to watch technicians come and go three times a day
The hotel is very nice, but we had many problems with the room. The shower in the main room didn’t have hot water, and neither of the two jacuzzis in the room had hot water either. The air conditioning wasn’t working, and we spent a very cold night even after turning off all the air conditioning. You pay a lot for a room to be calling technicians two or three times a day. Honestly, I don’t think I will return to the hotel because of the bad impression it left on me. You go on vacation to enjoy your investment, not to watch technicians come and go three times a day
10
Luis
8. juli 2025
·
Overnattet 2 netter
the amazing view of the beach and property from our room
the amazing view of the beach and property from our room
6
Kevin
7. des. 2025
·
Overnattet 4 netter
Upon arrival they gave us the wrong room. Walked in on a couple cuddling on the bed. Very uncomfortable experience
Upon arrival they gave us the wrong room. Walked in on a couple cuddling on the bed. Very uncomfortable experience
10
Taliyah
4. sep. 2025
·
Overnattet 3 netter
The oceanfront balcony was stunning! Highly recommend Diamond Club.
The oceanfront balcony was stunning! Highly recommend Diamond Club.
6
Shronda
14. juni 2025
·
Overnattet 3 netter
This property looks very nice on the website, but is average at best. We stayed 3 nights, and every time we came back into our room, the beds, sheets, floors, walls, and balcony doors were moist. They really need to work on getting the moisture and humidity under control because it’s super moist even with the ac and fans on. Also EVERYTHING closes super early at 5pm. The pools and pool bar as well as the rooftop shut down and there’s absolutely NO night life on the property. It’s a very average property and I would not stay there again.
This property looks very nice on the website, but is average at best. We stayed 3 nights, and every time we came back into our room, the beds, sheets, floors, walls, and balcony doors were moist. They really need to work on getting the moisture and humidity under control because it’s super moist even with the ac and fans on. Also EVERYTHING closes super early at 5pm. The pools and pool bar as well as the rooftop shut down and there’s absolutely NO night life on the property. It’s a very average property and I would not stay there again.
2
Angela
19. mars 2025
·
Overnattet 4 netter
I do not recommend this resort. First two days we either have lukewarm showers or cold showers. Our ceiling was leaking and part of the ceiling fell onto our bathroom countertop. It was at 2:30 in the morning. They did not offer to clean it up or anything. We had to use our own towels to clean it up. Elevators took forever. And there are no stairs from the higher floors down to floor three where the stairs connect to the rest of the hotel.
I do not recommend this resort. First two days we either have lukewarm showers or cold showers. Our ceiling was leaking and part of the ceiling fell onto our bathroom countertop. It was at 2:30 in the morning. They did not offer to clean it up or anything. We had to use our own towels to clean it up. Elevators took forever. And there are no stairs from the higher floors down to floor three where the stairs connect to the rest of the hotel.
10
Gary
26. aug. 2025
·
Overnattet 1 natt
Large and nicely appointed rooms. All inclusive makes it easy.
Large and nicely appointed rooms. All inclusive makes it easy.
10
Shena
4. sep. 2025
·
Overnattet 6 netter
The room was very clean, I had one issue, the night before my checkout there was a leak from the floor above me
The room was very clean, I had one issue, the night before my checkout there was a leak from the floor above me
10
Scott
5. nov. 2025
·
Overnattet 5 netter
The room was large and very clean. The staff goes over and above to assist you in any way possible. The young lady Jasmin who served drinks at the resort was absolutely amazing. Her friendly smile, great attitude, and fast service added to an overall wonderful experience. The entertainment is top notch and made for fun-filled days and nights .
The room was large and very clean. The staff goes over and above to assist you in any way possible. The young lady Jasmin who served drinks at the resort was absolutely amazing. Her friendly smile, great attitude, and fast service added to an overall wonderful experience. The entertainment is top notch and made for fun-filled days and nights .
10
Karen
15. okt. 2025
·
Overnattet 1 natt
Room is very clean and nice. Check in was excellent. Very helpful staff.
Room is very clean and nice. Check in was excellent. Very helpful staff.
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Service
Personalet roses bredt for å være vennlig og imøtekommende, med mange fremragende butlere og strandteam. Likevel nevner gjestene treg eller kaotisk innsjekking, inkonsistent oppfølging fra butlere, aggressive salgstaktikker for medlemskap eller oppgraderinger og sporadisk uhøflighet.
Relaterte gjesteomtaler
10
Daniel
20. des. 2025
·
Overnattet 7 netter
Fantastic staff and very good facilities. Service excellent.
Fantastic staff and very good facilities. Service excellent.
6
Christina
22. apr. 2025
·
Overnattet 4 netter
My check-in experience was frustrating, even with Diamond Club perks. Spending an hour just to get checked in is definitely not ideal, especially when you’re expecting some level of VIP treatment. And having sales pitches thrown at you around every corner doesn’t exactly scream “relaxing vacation.”
My check-in experience was frustrating, even with Diamond Club perks. Spending an hour just to get checked in is definitely not ideal, especially when you’re expecting some level of VIP treatment. And having sales pitches thrown at you around every corner doesn’t exactly scream “relaxing vacation.”
4
PAMELA J
3. aug. 2025
·
Overnattet 6 netter
I was very disappointed by the staff's lack of service. They gave attitude every time you needed something or wanted a drink. I traveled with 12 Adults to celebrate my birthday and eveyone was disappointed in some way or the other by the service.My room temperature was hot throughout my entire stay for 6 days and the lack of air-conditioning through out the entire facility was unbearable. To reserve dining was like pulling teeth. Nothing was easily available for an all inclusive. The restaurants closes at odd times. The front desk staff was very rude and made fun of some of the guests while I watched, waiting for my room. The concierge act like you are bothering them and very vague with answering your questions. Everything was about money yet my party spent well over $40,000 U.S. for this trip. Bottle water was not easily available and when asked, that was also an issue, housekeeping was good and attentive. Overall, Very disappointed as this was my 1st all inclusive vacation. I will be contacting corporate to file an official complaint.
I was very disappointed by the staff's lack of service. They gave attitude every time you needed something or wanted a drink. I traveled with 12 Adults to celebrate my birthday and eveyone was disappointed in some way or the other by the service.My room temperature was hot throughout my entire stay for 6 days and the lack of air-conditioning through out the entire facility was unbearable. To reserve dining was like pulling teeth. Nothing was easily available for an all inclusive. The restaurants closes at odd times. The front desk staff was very rude and made fun of some of the guests while I watched, waiting for my room. The concierge act like you are bothering them and very vague with answering your questions. Everything was about money yet my party spent well over $40,000 U.S. for this trip. Bottle water was not easily available and when asked, that was also an issue, housekeeping was good and attentive. Overall, Very disappointed as this was my 1st all inclusive vacation. I will be contacting corporate to file an official complaint.
6
Eduardo
12. jan. 2026
·
Overnattet 3 netter
We stayed three nights at Royalton CHIC Cancun, after spending New Year’s at Secrets Akumal in the Riviera Maya, and unfortunately this hotel did not meet our expectations. The check-in at the Club Lounge was chaotic, crowded, and the staff was not welcoming or informative. What truly saved our first impression — and much of our stay — was Gilbert, our butler, who was exceptional: attentive, kind, efficient, and always willing to help. He truly deserves recognition and promotion. Unfortunately, his counterpart Cesar, responsible for the morning shift, was completely absent. He never introduced himself, did not respond to messages, and failed to fulfill even simple requests made in person. This lack of balance between the butler team negatively impacted our experience. Overall, the hotel is very noisy, especially in the restaurants at dinner time. For an adults-only hotel, the atmosphere felt far from it — loud, chaotic, and not relaxing. The parties and entertainment were also underwhelming, with limited options, short schedules, and little promotion. The room service menu is very limited, and the lack of a delivery box means staff must enter the room, which affects privacy. While the staff is polite, the constant expectation of tipping becomes uncomfortable. Conclusion: we do not recommend this hotel. The stay was not worth the price paid. The only true highlight was Gilbert, whose professionalism made a real difference
We stayed three nights at Royalton CHIC Cancun, after spending New Year’s at Secrets Akumal in the Riviera Maya, and unfortunately this hotel did not meet our expectations. The check-in at the Club Lounge was chaotic, crowded, and the staff was not welcoming or informative. What truly saved our first impression — and much of our stay — was Gilbert, our butler, who was exceptional: attentive, kind, efficient, and always willing to help. He truly deserves recognition and promotion. Unfortunately, his counterpart Cesar, responsible for the morning shift, was completely absent. He never introduced himself, did not respond to messages, and failed to fulfill even simple requests made in person. This lack of balance between the butler team negatively impacted our experience. Overall, the hotel is very noisy, especially in the restaurants at dinner time. For an adults-only hotel, the atmosphere felt far from it — loud, chaotic, and not relaxing. The parties and entertainment were also underwhelming, with limited options, short schedules, and little promotion. The room service menu is very limited, and the lack of a delivery box means staff must enter the room, which affects privacy. While the staff is polite, the constant expectation of tipping becomes uncomfortable. Conclusion: we do not recommend this hotel. The stay was not worth the price paid. The only true highlight was Gilbert, whose professionalism made a real difference
4
Dennis
3. sep. 2025
·
Overnattet 3 netter
Overall, I didn’t feel the “all-inclusive” experience was worth it. The hotel is fine if you’re just looking for a decent room, but beyond that, it fell short. The bar service had long waits, the environment was noisy, and the elevators were unreliable with frustratingly long wait times. When I went to schedule a massage, I was pushed into a 90-minute membership sales pitch instead. They also handed me a so-called “$300 voucher,” which turned out to just be a booklet of discount coupons, not actual credit. On top of that, Expedia advertised my room as either a king bed or two doubles. Since I booked the luxury ocean view room for my wife and me, I expected a king. Instead, we were given a double bed and I was unable to change it, which was very disappointing and far from the “luxury” experience I paid for. The one bright spot was the staff, who were genuinely lovely, but overall this resort did not meet the standards I’d expect from a place marketed as “luxury.”
Overall, I didn’t feel the “all-inclusive” experience was worth it. The hotel is fine if you’re just looking for a decent room, but beyond that, it fell short. The bar service had long waits, the environment was noisy, and the elevators were unreliable with frustratingly long wait times. When I went to schedule a massage, I was pushed into a 90-minute membership sales pitch instead. They also handed me a so-called “$300 voucher,” which turned out to just be a booklet of discount coupons, not actual credit. On top of that, Expedia advertised my room as either a king bed or two doubles. Since I booked the luxury ocean view room for my wife and me, I expected a king. Instead, we were given a double bed and I was unable to change it, which was very disappointing and far from the “luxury” experience I paid for. The one bright spot was the staff, who were genuinely lovely, but overall this resort did not meet the standards I’d expect from a place marketed as “luxury.”
10
Christina
18. apr. 2025
·
Overnattet 4 netter
The staff at this property were all so helpful and friendly! We had the best time there and will be back soon!
The staff at this property were all so helpful and friendly! We had the best time there and will be back soon!
10
Ana
18. nov. 2025
·
Overnattet 5 netter
staff was excellent and service was amazing
staff was excellent and service was amazing
10
Heather E
5. mars 2025
·
Overnattet 5 netter
This is a great resort clean, fun, great food and drinks, beautiful beach, comfortable beds, and the staff is absolutely amazing!! The mixologist Elmer made me the most amazing specialty drink, our Butlers Sandra and Iran not only took the greatest care of us but also our friends who traveled with us. We were greeted with a welcome drink and Fernando! He was the friendliest face to show up to, anything we asked him he knew the answer or actually looked up the info so we had an answer.
This is a great resort clean, fun, great food and drinks, beautiful beach, comfortable beds, and the staff is absolutely amazing!! The mixologist Elmer made me the most amazing specialty drink, our Butlers Sandra and Iran not only took the greatest care of us but also our friends who traveled with us. We were greeted with a welcome drink and Fernando! He was the friendliest face to show up to, anything we asked him he knew the answer or actually looked up the info so we had an answer.
10
Amanda
30. juli 2025
·
Overnattet 4 netter
Everything was great and fun! Nelson was the best and so were our butlers Stef and Daniel!!!
Everything was great and fun! Nelson was the best and so were our butlers Stef and Daniel!!!
10
Roy
10. sep. 2025
·
Overnattet 4 netter
The service was great!
The service was great!
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Beliggenhet
Sentral beliggenhet i Hotel Zone med enkel tilgang til stranden, barer, klubber og butikker; mange følte seg trygge. Vakker havutsikt og praktisk tilgang støtter opphold på stedet eller utflukter.
Relaterte gjesteomtaler
10
Kaitlyn
31. aug. 2025
·
Overnattet 7 netter
We loved the verity of restaurants and walking distance to downtown
We loved the verity of restaurants and walking distance to downtown
8
Sye
18. apr. 2025
·
Overnattet 5 netter
The location is great and the beach was awesome!
The location is great and the beach was awesome!
8
Amy
1. mars 2025
·
Overnattet 1 natt
This is an amazing property! From professional, personable staff to extremely clean facilities, the Royalton CHIC Cancun is an exceptional all-inclusive. It offers great dining options, wonderful pools, easy beachfront access, and high-class rooms that make you feel like you are VIP.
This is an amazing property! From professional, personable staff to extremely clean facilities, the Royalton CHIC Cancun is an exceptional all-inclusive. It offers great dining options, wonderful pools, easy beachfront access, and high-class rooms that make you feel like you are VIP.
8
Matthew
13. juni 2025
·
Overnattet 3 netter
Good location. Very nice staff. Food was 3 out of 5. But overall a great stay
Good location. Very nice staff. Food was 3 out of 5. But overall a great stay
10
Ambra
26. mai 2025
·
Overnattet 5 netter
I loved this resort it's in a nice location and everyone is so nice. Check in was a breeze, the rooms were all clean even when they came in to re clean your room they did a great job. The bartenders are the best and the food wasn't too bad. You're not far from everything but not close where the party scene will disturb you. If you find Bryan, Jan and Santiago at the bar you're in great hands. I didn't like the rainfall showehead but they do have a hand held that works. Definitely book this resort you won't be disappointed matter of fact you will never have to leave the resort for activities. My crew had a ball and we definitely will stay here again thanks guys you rock.
I loved this resort it's in a nice location and everyone is so nice. Check in was a breeze, the rooms were all clean even when they came in to re clean your room they did a great job. The bartenders are the best and the food wasn't too bad. You're not far from everything but not close where the party scene will disturb you. If you find Bryan, Jan and Santiago at the bar you're in great hands. I didn't like the rainfall showehead but they do have a hand held that works. Definitely book this resort you won't be disappointed matter of fact you will never have to leave the resort for activities. My crew had a ball and we definitely will stay here again thanks guys you rock.
8
Johny
6. aug. 2025
·
Overnattet 3 netter
Good location!
Good location!
10
Flor
24. aug. 2025
·
Overnattet 5 netter
Other than the elevators being slow, this property was a great property! So many things to do and if you like partying, the night life downtown is within walking distance!!
Other than the elevators being slow, this property was a great property! So many things to do and if you like partying, the night life downtown is within walking distance!!
8
Edward
26. nov. 2025
·
Overnattet 4 netter
The beach, property location, staff, room, value.
The beach, property location, staff, room, value.
8
Janice Enriquez
9. aug. 2025
·
Overnattet 7 netter
Good all-inclusive resort but needs a bit of minor updates/repairs in the rooms (bathroom glass doors and curtains). Room cleanliness is very good, comfortable beds, linens and towels were changed on a daily basis. The staff throughout the hotel were very friendly, polite and helpful. Location is excellent proximity to downtown Cancun restaurants, bars and shopping. It’s an easy 8 min walk on wide, safe, well-lit sidewalks which many tourists use on a daily and nightly basis. The buffet has good selection and it’s exactly what you’d expect from most resorts. It can be repetitive but there are other options available such as the Café breakfast, pool resto-bar for lunch and á la carte restaurants for dinner. The beach was great for relaxing with food and drink services provided in both diamond club and regular lounge sections. The biggest negative for me and my travel friends was the water temperature of the swimming pools. It seems that the water pumps were not working well enough in which the water was always very warm to be in the pool no matter what time you’re in it. Overall we enjoyed our stay at this resort.
Good all-inclusive resort but needs a bit of minor updates/repairs in the rooms (bathroom glass doors and curtains). Room cleanliness is very good, comfortable beds, linens and towels were changed on a daily basis. The staff throughout the hotel were very friendly, polite and helpful. Location is excellent proximity to downtown Cancun restaurants, bars and shopping. It’s an easy 8 min walk on wide, safe, well-lit sidewalks which many tourists use on a daily and nightly basis. The buffet has good selection and it’s exactly what you’d expect from most resorts. It can be repetitive but there are other options available such as the Café breakfast, pool resto-bar for lunch and á la carte restaurants for dinner. The beach was great for relaxing with food and drink services provided in both diamond club and regular lounge sections. The biggest negative for me and my travel friends was the water temperature of the swimming pools. It seems that the water pumps were not working well enough in which the water was always very warm to be in the pool no matter what time you’re in it. Overall we enjoyed our stay at this resort.
10
Ryan
4. aug. 2025
·
Overnattet 2 netter
I was very impressed with this property. It is close to downtown if you want to leave the property. Busy hotel with a good atmosphere. I would definitely stay again.
I was very impressed with this property. It is close to downtown if you want to leave the property. Busy hotel with a good atmosphere. I would definitely stay again.
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Servering
Tilbakemeldinger om maten er varierende: frokosten og buffeten roses ofte, men mange fant andre restauranter middelmådige, repetitive, små i porsjonene eller serverte kald mat. Reservasjoner kan være vanskelige å få, og noen rapporterer om utvannet drikke eller tilleggskostnader på takterrassen.
Relaterte gjesteomtaler
10
Emmanuel
16. juli 2025
·
Overnattet 4 netter
Was amazing and would love to come back
Was amazing and would love to come back
8
Kimberly
29. apr. 2025
·
Overnattet 4 netter
The elevator situation at this hotel was horrible. The food was not good. The restaurant service in the Asian restaurant was the worst for me. Food came out cold and was not appealing. The buffet food was not that great eithet
The elevator situation at this hotel was horrible. The food was not good. The restaurant service in the Asian restaurant was the worst for me. Food came out cold and was not appealing. The buffet food was not that great eithet
8
Tina
23. sep. 2025
·
Overnattet 5 netter
Property is beautiful. Staff is amazing! Beach was beautiful. Entertainment is great. Sandra our was amazing! The only complaint from this hotel is the food. It is very very poor quality. We paid for Diamond Club thinking we would get better, but it was not. We tried all of the restaurants. The Italian place was edible. The buffet had a lot of choices, but food was cold. Lunch was just put out and it should have been warm. For breakfast, the bacon was sitting in a pool of grease.
Property is beautiful. Staff is amazing! Beach was beautiful. Entertainment is great. Sandra our was amazing! The only complaint from this hotel is the food. It is very very poor quality. We paid for Diamond Club thinking we would get better, but it was not. We tried all of the restaurants. The Italian place was edible. The buffet had a lot of choices, but food was cold. Lunch was just put out and it should have been warm. For breakfast, the bacon was sitting in a pool of grease.
8
shateena P
3. sep. 2025
·
Overnattet 4 netter
The balconies were really cute. My rooms air conditioning and fan did not work. It was very dry and hot my entire stay. The swim up bars are nice, but the music sucked. Food needs improvement. The elevators were narrow and took forever to come when called at all hours of the day. The spa was amazing!
The balconies were really cute. My rooms air conditioning and fan did not work. It was very dry and hot my entire stay. The swim up bars are nice, but the music sucked. Food needs improvement. The elevators were narrow and took forever to come when called at all hours of the day. The spa was amazing!
6
Onica
20. nov. 2025
·
Overnattet 4 netter
The resort is modern and clean. Staff is great! If you want to loose weight perfect resort. The food selection was horrible. Omelet station was the best for breakfast. The Asian restaurant forget it...absolutely not. I wouldn't revisit. Royalton Rivera Maya was much better
The resort is modern and clean. Staff is great! If you want to loose weight perfect resort. The food selection was horrible. Omelet station was the best for breakfast. The Asian restaurant forget it...absolutely not. I wouldn't revisit. Royalton Rivera Maya was much better
6
Richard M
19. aug. 2025
·
Overnattet 6 netter
The staff at Royalton Chic was excellent. Everyone did everything they could to make our stay enjoyable. More specifically I would like to mention our butlers Diego and Gilbert, all of the staff at the diamond club pool, and Rudolfo and Marteen at the Hacienda. These people were wonderful. Our problems were mostly with your restaurants and room service. Every restaurant except for the hacienda provided very small servings. For example, at the italian place (Verdi) I ordered a pasta dish and it came in a very small bowl that would have been the size of a side dish at any other italian restaurant I have eaten at. The steak house served me a piece of meat that was about a quarter inch thick, was over cooked and had no flavor. the steak house did not even offer a filet. I have never stayed at an all inclusive that was that cheap with their menu items. As for room service, we ordered coffee our first morning there. After an hour of waiting, we finally went downstairs and got our own coffee. Our butler Diego set up coffee for us every morning after that. While I appreciate this effort by Diego, this meant we had to be awake and in the room at a certain time each morning just to get coffee. I prefer to vacation on my schedule; not yours. For the above reasons, we will not return to your resort in the future. This is unfortunate because your staff is excellent but those making policies and procedures should all be replaced.
The staff at Royalton Chic was excellent. Everyone did everything they could to make our stay enjoyable. More specifically I would like to mention our butlers Diego and Gilbert, all of the staff at the diamond club pool, and Rudolfo and Marteen at the Hacienda. These people were wonderful. Our problems were mostly with your restaurants and room service. Every restaurant except for the hacienda provided very small servings. For example, at the italian place (Verdi) I ordered a pasta dish and it came in a very small bowl that would have been the size of a side dish at any other italian restaurant I have eaten at. The steak house served me a piece of meat that was about a quarter inch thick, was over cooked and had no flavor. the steak house did not even offer a filet. I have never stayed at an all inclusive that was that cheap with their menu items. As for room service, we ordered coffee our first morning there. After an hour of waiting, we finally went downstairs and got our own coffee. Our butler Diego set up coffee for us every morning after that. While I appreciate this effort by Diego, this meant we had to be awake and in the room at a certain time each morning just to get coffee. I prefer to vacation on my schedule; not yours. For the above reasons, we will not return to your resort in the future. This is unfortunate because your staff is excellent but those making policies and procedures should all be replaced.
4
Cassandra
12. nov. 2025
·
Overnattet 5 netter
We were really looking forward to our stay at Royalton Chic, but it didn’t live up to expectations. Dining: Hunters Steakhouse was a disappointment — the steaks were the smallest we’ve ever been served at a “steakhouse.” The buffet was terrible. We come to Cancun for authentic Mexican food, not hotdogs, burgers, or random international dishes. The only bright spots were breakfast, which was decent, and La Hacienda, where both the food and service were absolutely outstanding. Drinks: The alcohol seemed watered down — no matter what we ordered, we couldn’t even feel a buzz. Facilities: At times, the sink water ran brown, which was unsettling and unacceptable for a resort at this price point. Upselling: What really took away from the “all-inclusive” experience was constantly being approached to buy add-ons. We come here because it’s supposed to be all-inclusive — we don’t want to be nickel-and-dimed for extras after paying premium rates. Service: The staff at La Hacienda were the highlight of the trip. Their kindness, professionalism, and incredible food made that one restaurant stand out from the rest of the resort. Overall, this resort has potential but misses the mark on quality, consistency, and the true all-inclusive experience it promises.
We were really looking forward to our stay at Royalton Chic, but it didn’t live up to expectations. Dining: Hunters Steakhouse was a disappointment — the steaks were the smallest we’ve ever been served at a “steakhouse.” The buffet was terrible. We come to Cancun for authentic Mexican food, not hotdogs, burgers, or random international dishes. The only bright spots were breakfast, which was decent, and La Hacienda, where both the food and service were absolutely outstanding. Drinks: The alcohol seemed watered down — no matter what we ordered, we couldn’t even feel a buzz. Facilities: At times, the sink water ran brown, which was unsettling and unacceptable for a resort at this price point. Upselling: What really took away from the “all-inclusive” experience was constantly being approached to buy add-ons. We come here because it’s supposed to be all-inclusive — we don’t want to be nickel-and-dimed for extras after paying premium rates. Service: The staff at La Hacienda were the highlight of the trip. Their kindness, professionalism, and incredible food made that one restaurant stand out from the rest of the resort. Overall, this resort has potential but misses the mark on quality, consistency, and the true all-inclusive experience it promises.
6
JOSEPH
12. mars 2025
·
Overnattet 6 netter
Breakfast & lunch food was awesome. Dinner buffet was awful - raw chicken, raw pork patties, raw steak.
Breakfast & lunch food was awesome. Dinner buffet was awful - raw chicken, raw pork patties, raw steak.
6
Anukriti
11. juli 2025
·
Overnattet 3 netter
The beach is beautiful and pool always has fun activities. All the cocktails were well made but food was mediocre. Buffet had the same food everyday and desserts were very bad. I wouldnt recommend it if you dont drink or party too much.
The beach is beautiful and pool always has fun activities. All the cocktails were well made but food was mediocre. Buffet had the same food everyday and desserts were very bad. I wouldnt recommend it if you dont drink or party too much.
2
Odeesh
2. juni 2025
·
Overnattet 5 netter
food was terrible and bad coustmer service. they advertise their rooftop party but everything there is extra money even as a diamond club you only get to go to the party but can sit anywhere without extra charge. don recommend this place riu is better
food was terrible and bad coustmer service. they advertise their rooftop party but everything there is extra money even as a diamond club you only get to go to the party but can sit anywhere without extra charge. don recommend this place riu is better
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10
daryl
forrige uke
·
Overnattet 5 netter
Monse & Daniel were amazing butlers. The hotel is amazing. Great food, drinks, entertainment, amazing views. Can't wait to go back.
Monse & Daniel were amazing butlers. The hotel is amazing. Great food, drinks, entertainment, amazing views. Can't wait to go back.
10
Shanna
forrige uke
·
Overnattet 2 netter
Beautiful Resort, Great Staff, but Plan Your Meals! ⭐ 8/10 Overall, the resort was beautiful, extremely clean, and well-maintained! The pools and bathrooms were spotless, and the staff was very friendly and helpful. Bring US dollars and TIP THE STAFF! They deserve it! My only complaint was the food availability. The options were typical for an all-inclusive, but everything operates on different schedules. The sports bar opens at 3 PM, swim-up bars at 10 AM go see Luis, he’s amazing, and outdoor grill around noon. The 24-hour room service menu is very limited, with certain items unavailable after specific times. Also, NO takeout from any restaurants! For an all-inclusive resort, food should be more accessible without having to plan your day around restaurant hours. Would I return? Absolutely! The property and staff were great, but next time I'll definitely plan my meal times ahead. Overall, 8/10!
Beautiful Resort, Great Staff, but Plan Your Meals! ⭐ 8/10 Overall, the resort was beautiful, extremely clean, and well-maintained! The pools and bathrooms were spotless, and the staff was very friendly and helpful. Bring US dollars and TIP THE STAFF! They deserve it! My only complaint was the food availability. The options were typical for an all-inclusive, but everything operates on different schedules. The sports bar opens at 3 PM, swim-up bars at 10 AM go see Luis, he’s amazing, and outdoor grill around noon. The 24-hour room service menu is very limited, with certain items unavailable after specific times. Also, NO takeout from any restaurants! For an all-inclusive resort, food should be more accessible without having to plan your day around restaurant hours. Would I return? Absolutely! The property and staff were great, but next time I'll definitely plan my meal times ahead. Overall, 8/10!
6
Adrianna
4. okt. 2026
·
Overnattet 3 netter
El lobby huele muy mal, como a vomito, pero yo pienso q son las alfombras que ya están muy sucias. En las fiestas había lugares que tmb olían mal, fuera de eso el personal excelente tienen un trato muy bueno. Aunque tomen en n cuenta que el hotel está diseñado para estadounidenses , la verdad como Mexicano la fiesta no es igual; la música amenidafes y todo .
El lobby huele muy mal, como a vomito, pero yo pienso q son las alfombras que ya están muy sucias. En las fiestas había lugares que tmb olían mal, fuera de eso el personal excelente tienen un trato muy bueno. Aunque tomen en n cuenta que el hotel está diseñado para estadounidenses , la verdad como Mexicano la fiesta no es igual; la música amenidafes y todo .
10
deandre
22. sep. 2026
·
Overnattet 3 netter
Great resort will be booking again
Great resort will be booking again
10
kesha
5. sep. 2026
·
Overnattet 3 netter
From the time I walked in the door till the day I left everything was excellent. Especially the staff everyone was helpful, mainly Carlos from the steak house.
From the time I walked in the door till the day I left everything was excellent. Especially the staff everyone was helpful, mainly Carlos from the steak house.
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Umiddelbare KI-svar er basert på hotellinformasjonen
Priser for kommende datoer
november 2026
sø. | ma. | ti. | on. | to. | fr. | lø. |
|---|---|---|---|---|---|---|
desember 2026
sø. | ma. | ti. | on. | to. | fr. | lø. |
|---|---|---|---|---|---|---|
Rimeligere
Dyrere
Gjennomsnittspris per natt på tvers av tilbud, inkludert avgifter og gebyrer.
Priser i USD for 2 gjester oppdateres daglig.
- 2026-11-05: 308.09445416473386USD
- 2026-11-06: 308.4818160657959USD
- 2026-11-07: 370.92137728662107USD
- 2026-11-08: 370.92137728662107USD
- 2026-11-09: 225.54432571594236USD
- 2026-11-10: 226.65563736050416USD
- 2026-11-11: 234.74381137350463USD
- 2026-11-12: 294.21683915969845USD
- 2026-11-13: 339.50254045446775USD
- 2026-11-14: NO DATA
- 2026-11-15: 316.6182648074951USD
- 2026-11-16: 219.90371468536375USD
- 2026-11-17: 227.23139053437805USD
- 2026-11-18: 193.41347087287903USD
- 2026-11-19: 357.67684597546383USD
- 2026-11-20: 355.6731023605041USD
- 2026-11-21: 366.6631696040344USD
- 2026-11-22: 272.8571034112091USD
- 2026-11-23: 227.77752836050414USD
- 2026-11-24: 208.16324930973815USD
- 2026-11-25: 192.21459708743285USD
- 2026-11-26: 261.01669907595823USD
- 2026-11-27: 288.8903904770203USD
- 2026-11-28: 343.3323013605041USD
- 2026-11-29: 228.89941936050414USD
- 2026-11-30: 238.1811945999298USD
- 2026-12-01: 262.099936055603USD
- 2026-12-02: 262.099936055603USD
- 2026-12-03: 323.99837522885133USD
- 2026-12-04: 342.54932634588624USD
- 2026-12-05: 417.4801961605835USD
- 2026-12-06: 276.0917670144958USD
- 2026-12-07: 296.21287936050413USD
- 2026-12-08: 262.099936055603USD
- 2026-12-09: 264.79993136050416USD
- 2026-12-10: 283.9847365128326USD
- 2026-12-11: 288.7707307771606USD
- 2026-12-12: 276.0917670144958USD
- 2026-12-13: 288.7286530171814USD
- 2026-12-14: 296.21287936050413USD
- 2026-12-15: 247.1244989401245USD
- 2026-12-16: 249.09345736050415USD
- 2026-12-17: 308.02457563900754USD
- 2026-12-18: NO DATA
- 2026-12-19: NO DATA
- 2026-12-20: 311.91935336050415USD
- 2026-12-21: 216.17527935350037USD
- 2026-12-22: 277.0753560523834USD
- 2026-12-23: 432.8198164598694USD
- 2026-12-24: 432.8198164598694USD
- 2026-12-25: NO DATA
- 2026-12-26: NO DATA
- 2026-12-27: NO DATA
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: NO DATA
- 2027-01-02: NO DATA
- 2027-01-03: 288.35964236050415USD
- 2027-01-04: 285.7958605365448USD
- 2027-01-05: 276.0917670144958USD
En resepsjonist vil ta imot gjestene ved ankomst. Informasjon fra overnattingsstedet kan bli oversatt ved hjelp av automatiserte oversettelsesverktøy.
Innsjekkingen må foretas av en person som er minst 18 år gammel.
- Det kan pålegges avgifter for ekstra personer, og denne avgiften kan variere avhengig av overnattingsstedets egne regler
- Legitimasjon med bilde utstedt av offentlig myndighet samt kredittkort, debetkort eller depositum i kontanter kan være påkrevd ved innsjekking, i tilfelle det skulle oppstå uforutsette utgifter
- Spesielle forespørsler avhenger av tilgjengelighet ved innsjekking og kan koste ekstra. Spesielle forespørsler kan ikke garanteres oppfylt
- Dette overnattingsstedet godtar kontanter
- Dette overnattingsstedet har utendørsområder, som balkonger, verandaer og terrasser, som kanskje ikke passer for barn. Hvis du har bekymringer, anbefaler vi at du kontakter overnattingsstedet før ankomst for å bekrefte at de har et tilgjengelig rom som passer for deg
- Gjester under 18 år har ikke adgang til dette overnattingsstedet. Det er bare for voksne.
- Kun registrerte gjester kan oppholde seg på gjesterommene.
- Enkelte fasiliteter kan ha begrenset tilgang. Gjester kan ta kontakt med overnattingsstedet for flere opplysninger ved å bruke kontaktopplysningene på reservasjonsbekreftelsen.
- Ingen dyr, inkludert servicedyr, er tillatt på dette overnattingsstedet.
- Kontaktfri innsjekking og kontaktfri utsjekking er tilgjengelig.
- Sen utsjekking er mulig mot et gebyr (med forbehold om tilgjengelighet)
Listen ovenfor er ikke fullstendig. Det kan hende at gebyrer og depositum ikke inkluderer skatter og avgifter, og det tas forbehold om endringer.
Populære fasiliteter
Parkering
Restaurant
Svømmebasseng
Romservice
Betjent parkering
Turistinformasjon
Tjenester
Turistinformasjon
Renseri
Bankettfasiliteter
Bankboks
Minibank
Ekspress innsjekking/Utsjekking
Selvbetjent vaskeri
24-Hour Front Desk
Concierge Services
Aktiviteter
Svømmebasseng
Hage
Strand
Utendørs svømmebasseng
Evening Entertainment
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Generelt
Romservice
Restaurant
Rom for ikke-røykere
Badstue
Massasje
Spa- og velværesenter
Ansiktsbehandlinger
Bar ved bassenget
Kun voksne
Beach Sun Loungers
Parkering
Parkering
Betjent parkering
Gratis parkering
Parking Onsite
Internett
Gratis wi-fi