德克薩斯厄爾巴索 - 東 6 號開放式客房飯店

Very disappointed!!! No ice. No blanket on either bed. Finally begged and got ONE!! Bottom sheet felt like flour sack, slept on top sheet. No coffee pot as shown, nor toaster. Took food and pans to cook dinner n breakfast stove didn't work. Only warm water, not even a bar of soap! No hand towel or cloth as it shows. No water in pool. Small table to eat at, ONLY 1 CHAIR!..beds were comfy n fridge did work. MOST DISREPRESENTED PLACE EVER. DESK clerks nice enough but had an excuse for every issue. Don't go there if you're looking at their ads!! Not going to find it!!

It was dirty the pool was not open had to wait to get a room about 25 minutes

I\'m pretty sure they put me in a room that they never use for guests. The surrounding rooms had cardboard in the windows like they were under construction. In my room, the kitchen sink basin had stains as if from paint. The kitchen sink faucet was stuck in one position. There weren\'t any blankets on the bed. The worst of it was the bathroom. Huge clumps of hair on the shower floor and on the "clean" towels left for my use. I feel like I need to undergo a health exam after staying there. Won\'t be returning.

Had to clean our room because no one would come to clean the stove didn't work no coffee a/c didnt work to cold off the room The swimming pool was green and you couldnt go in the pool overall the place was nasty and dirty I will never stay in a motel 6 ever again and if Expedia lets this happen i will not use there services again nor will my friends and family

Infestation of room, swimming pool not available filthy water not suitable to use. I have stayed there before in November and December of 2021and wasn’t as bad but this property has been neglected. Shameful, maybe due to management.

Property in good shape, area clean, pool is clean. Great maintenance staff. Housekeeping staff work hard here. Current staff is exceptional. Eddie, Daniel and Albert at front desk, very professional and courteous. Charles (CJ) at laundry has motel kept stocked with clean linen and towels. I'm very pleased with this crew. I'm a long term resident.

Really dirty, run-down dump. Heat/AC did not work on a 30° night, only luke warm water in shower no hot water at the sink. No toilet paper or amenities of any kind. Called the office for assistance and was promised someone would come help, no assistance. Not a 24-hour front desk. I went by several times after 10 pm. No one is available. And hotels.com cannot do anything to get you a discount or refund.

The rooms are very large. Looks like renovations have been started but not finished. Our kitchenette only has bottom cabinet. No top cabinet as shown in pictures. No stovetop. Housekeeping never knocks to see if you need anything. You have to go to the laundry room and ask for it. The lady doesn’t speak English. So kind of hard to tell her what I need. Cops are always being called to the hotel. The people next to us fight constantly. They stay up all night and let their children outside screaming and yelling all hours. I guess they live here. My husband gets up at 4:00 for work and they keep us up a lot of nights. We always stay at Studio 6 and Motel 6 because pets are free. The staff are super nice but the hotel needs a lot of work.

We had reservations for 3 nights with a room with a kitchen. The first 2 nights they gave us a room under construction... no kitchen. Missing comforters and towels. The last night they finally gave us a room with kitchen but we were missing pillows and comforters. Staff did explain the lack of items but we still have to pay for our room. We didn't get a discount. If they were short inventory don't rent out the rooms!

Pool out of order, no tv in room, no blankets, no wifi, dirty, full of cockroaches beds with springs showing, rude staff. Ask every day about tv and blanket, was told to wait in room for delivery and they never came. Had to go every day to the main office to get key reactivated since they they expire daily at 11am

The very BEST I can honestly say about this property is, it was a total dump! I didn’t stay, checked out 10 minutes after check in. The assigned room had NOT been serviced. The matresses were horribly soiled, the bathroom had not been cleaned, the toilet not flushed, and the entire room was horribly filthy! The outside was dirty and unkempt. I wouldn’t recommend this place to a homeless person!! SHAME ON YOU for not doind your due diligence to check out properties!!

I recently stayed at a Studio 6, and unfortunately, it was a pretty unpleasant experience. The property was in poor condition, with trash scattered all over the premises and dog poop all over the parking lot—definitely not something you’d expect when paying for a place to stay. The staff didn’t seem to care much about cleanliness either. The cleaners weren’t doing their job properly, leaving the room and common areas dirty. While the room did have working appliances, it was clear that maintenance had been neglected for a while. The space itself could’ve been nice with proper upkeep, but the lack of care and attention to detail really made it hard to enjoy the stay. Unfortunately, this experience was more frustrating than relaxing, and I wouldn’t recommend it unless you’re just looking for a roof over your head and aren’t concerned with cleanliness or safety.

We entered the room and was full of baby roaches all over including dead ones on the bed. Room smelled bad as well. We walked in and walked out. Fortunately they did refund us back. The place looked unsafe with many rooms with windows or doors wide open under construction.

Room had roaches

Dirty don't stay here shower was filthy room was worse

This place is very bad! Checked in and as soon as my mom and I entered the room it had a very bad smell! There was beer caps and food crumbs on the floor, the tv was blasting loud, bed sheets were very badly stained, walls were smeared with who knows what, toilet was filthy, hair in the shower and on the floor, tv was missing in kitchenette,no smoke detectors or anything in this place made us feel safe! Immediately went back to front desk to get a refund and lady said she could not help.Some cleaning staff was in the office when I went to complain and they were very rude and obnoxious! As I was walking out they started cussing at my mother and I! Worst part about it is that they would not refund my money and I was only there for not even 5 minutes!! Very terrible place! I have submitted a report to the BBB!!

There was bed bug all over the bed when we came in at around 10pm. No one want to sleep with bed bug... That was freaking out for us and our kids, so we refused to stay, neither choose another room, and asked for refund. We still not received the refund back. That a terible place, and unprofessional manager.

Dirty floors. Had not been swept. Cockaroaches in the refrigerator crawling out. Dead cockroaches on the floor of the kitchenette. Drapes barely hanging on. Bedding had cigarrette burns.. shower curtain hanging by 2 hooks and no way to hang the rest..shower looked like it had blood running down the side and no remote for the tv. Absolutely disgusting. Will NEVER stay there again. Didnt take photos and i should have!!!

Drug infested location - loud human banding noises and yelling and people snooping around the cars very unsafe, people talking all day and night did not feel safe, appoint several people wandering on the various areas of the property. questionable fluid stains every where in the room, very unclean, dry food deposits on the kitchen stove, shaved human hair In the bathroom shower, very dirty coffee pot, the bathroom was clogged and did not work, maintenance was called and they showed up but was supposed to return and fix it, they did not return. I did report it to customer support and still waiting for a refund. Was told I would receive a refund. I had to book another hotel so there was an inconvenience of having to make new reservations. This place should have the cops all over it. And maybe shut down. Horrible place. Very scary place

Blood on the walls and light cover. Didn’t even sweep or clean hair from previous guest out of the shower. Headboard from one of the beds was on the floor. Asked for more towels and they were out of towels? No toilet paper in the bathroom upon arrival. Holes in sheets and blankets. Door closes but not completely in the door frame? Overall the room was disgusting, only stayed because we cleaned it up a bit ourselves.

It was not too far too room and i had several bags and attendant helped carry bags to my room everything was great for the most part just there was almonds on the floor and paper and had totake a cold shower water was ot even lukewarm for 75.00 you would think you could get a hot shower but other than that it was ok bed is comfortable and cleann

The door lock was broken and the ac was leaking and works whenever it wanted to work

The bed was uncomfortable, dead bugs in room.

Original room had no working sink or stove top. No kitchenette as advertised and paid for. Room was dirty and even after the air cleaning machine was used it smelled disgusting. Doors had brown and black hand prints or smudges. Curtains were filthy and had holes. When moved to a different room the stove top had no dials and there was so much filth were the dials should have been that it didn’t work anyway. Curtains and doors were also filthy and room had small roaches. One night police cars and officers came to location and were outside my room for hours dealing with something. I will never stay there again and moved to the Extended stay on Joe battle who has very clean rooms, great customer service and a safe and camera monitored facility for the SAME PRICE!

The property was gross. Our room was disgusting and the bathroom door was barely hanging on. The bed was unstable, you could barely move or it felt like you were going to fall over. Neither of our TVs worked, we called the front desk 4 times and they never sent anyone out. Our neighbors were so loud at night banging on the walls and asked us for drugs (lol). Tried to get a refund but the hotel wouldn’t give it. I highly recommend you DO NOT stay here unless you like dirty rooms, no wifi (like the hotel said was included) and the pool not working even though the hotel said it was open.

The room I stayed in had a problem with the lock mechanism. My key wouldn’t work and I had to speak with the staff 4 times. Then she tried to open it with her master key and failed. It’s hit or miss just to get into the room I reserved. She told me: “Just don’t leave the room.” I would recommend booking somewhere else. This place isn’t where you want to take a break, trust me.

We booked a king size bed with kitchenette. When we got there it was a king size bed but with a mini fridge. When i asked about the kitchenette i was told there was nothing they could do. I would have to contact hotels.com. Not what I paid for. Overall the room was clean and service was I. The lady at night was very nice but the lady at check out was a little moody.

We had reservations for 3 nights with a room with a kitchen. The first 2 nights they gave us a room under construction... no kitchen. Missing comforters and towels. The last night they finally gave us a room with kitchen but we were missing pillows and comforters. Staff did explain the lack of items but we still have to pay for our room. We didn't get a discount. If they were short inventory don't rent out the rooms!

Too noisy

didn't have towels, wash cloths, or soap. asked for them and never got them. the door was so warped I could see outside. the toilet was cracked and leaked sewage into bathroom.

The manager and staff people are great

Very helpful and friendly staff. Always available for help and questions

Checked in at 7pm. Checked out at 11pm. Water started leaking from the ceiling over the toilet really bad. Told the front desk and they said they were out of available rooms so we would have to leave. They couldn’t give us a refund. We would have to talk to the manager in the morning.

The property was gross. Our room was disgusting and the bathroom door was barely hanging on. The bed was unstable, you could barely move or it felt like you were going to fall over. Neither of our TVs worked, we called the front desk 4 times and they never sent anyone out. Our neighbors were so loud at night banging on the walls and asked us for drugs (lol). Tried to get a refund but the hotel wouldn’t give it. I highly recommend you DO NOT stay here unless you like dirty rooms, no wifi (like the hotel said was included) and the pool not working even though the hotel said it was open.

Property in good shape, area clean, pool is clean. Great maintenance staff. Housekeeping staff work hard here. Current staff is exceptional. Eddie, Daniel and Albert at front desk, very professional and courteous. Charles (CJ) at laundry has motel kept stocked with clean linen and towels. I'm very pleased with this crew. I'm a long term resident.

Was over charged after I was told I would be refunded for two nights.

It started of not so good. some work was needed in the first room we were given but was promptly moved to another room as soon as I notified them and after that everything turned out for the better . The front desk I observed Paty and Daniel always on top of their duties and seemed to care about the business and about the clients who stay in their location .

Put in my reservation, pulled up to check in no one was in the office, I called the number they had in the front for assistance no one answered. I didn’t get my room.

This property is the worst that I have ever been too. I have never been greeted with such rudeness, unprofessionalism, and non uncaring people. The room that I happened to be in was absolutely disgusting. Nothing was clean from the sheets, the bathroom, the floor or even the fridge. It was very bad. I was there for 4 days and I complained about the room every single day and nothing changed. They had NO UNDERSTANDING. It was absolutely unacceptable. I asked if we could get a different room they said that it was not acceptable. That they could not and would not do it. The manager was very unprofessional, and housekeeping did not do there job. There was a younger women there and she tried to help but when it went through management the answer was no. I would not recommend anyone stay here unless you do not care about uncomfortable situations. Other than that try and pay the little extra money and stay where you are comfortable and wanted. This hotel is not recommended!!

They oversold, they did not have available rooms. I had to look for another hotel at the end. It was dirty, I wasted 40 minutes for nothing

The stay here is very amazing also comfortable everything is close by the bonus of staying here is the staff that work they are all so friendly

When we checked in we were told there were new extra towels come to find they're were none in the room. Everything was dirty. There was a make shift Crack pipe left on the light fixture. The refrigerator was not cooling. If i cpuld have gotten a refund or no penalties for changing my arrangements i would have and gone somewhere else. I did not feel safe at all. Ine if the nifhts there several police cars outside arresting someone

There are drug deals and prostitution going on in the parking lot. The police were called as my father was pulling out of the parking lot.

Excellent Office Staff and House Keeping staff. Very convenient location and a nice and quiet place to sleep.

The first room i was givin smelled so badly light fixtures were falling off walls and surroundings were not sutible for children or families. I will say the staff there is excellent went out of there way to accommodate me and got me a different room still was below par but nicer. Its very obvious that hotel is under renovation and they seem like there getting around to fixing everything as i observed maintenance on a daily basis repairing rooms. Unfortunately there were no bath tubs only showers so small children would most likely not like that other than the small room problem i had its not a bad place if your looking for a cheap place to stay

Like the stores around

Good location, excellent staff, clean room

This place should have security. Especially at night!

The hotel it’s self was not to bad fairly clean and very friendly check in. HOWEVER some of the people living there are VERY inconsiderate! Outside talking loudly all night as a matter of fact when I checked out at 5:00 am they were still outside having a good time. Some of us actually have to work 😡 I couldn’t go outside my room without being asked by someone if they could get a couple of dollars, bum a smoke, and I was even asked if I wanted to buy some “WHITE” ( I don’t think he was a guest there but came onto the property) I never felt unsafe but it was close.

Drug infested location - loud human banding noises and yelling and people snooping around the cars very unsafe, people talking all day and night did not feel safe, appoint several people wandering on the various areas of the property. questionable fluid stains every where in the room, very unclean, dry food deposits on the kitchen stove, shaved human hair In the bathroom shower, very dirty coffee pot, the bathroom was clogged and did not work, maintenance was called and they showed up but was supposed to return and fix it, they did not return. I did report it to customer support and still waiting for a refund. Was told I would receive a refund. I had to book another hotel so there was an inconvenience of having to make new reservations. This place should have the cops all over it. And maybe shut down. Horrible place. Very scary place