Best Western Plus Covered Bridge Inn

Everything was good except the bed. It was so warped and uncomfortable.

Clean hotel small pool breakfast was ok

It was a great place to stay while traveling to Ohio. Good breakfast

Poor Experience and Customer Service! Very disappointing experience. Upon checking in, I discovered there was no TV remote in the room. I reported it to the front desk and was initially told there were no extra remotes and that there should be one in the room. After searching and finding nothing, I returned to the desk and was given a remote to try. Unfortunately, it did not work because the cable box itself would not power on, even using its physical power button. I returned to the front desk, explained the problem, and requested a different room. I was told none were available and was directed to contact Hotels.com. I immediately contacted Hotels.com while still at the property. During that call, the hotel contacted the room and requested access to inspect the TV. I declined at that point because I was already working with Hotels.com to resolve an issue I had repeatedly attempted to resolve directly with the hotel. What was particularly frustrating was the hotel's subsequent characterization of the situation to Hotels.com as though I simply refused their attempt to resolve the problem. That leaves out the fact that I had already reported the issue multiple times, tried the replacement remote, requested another room, and was told none was available. Problems happen, but how a hotel handles them matters. Unfortunately, I was disappointed with both the handling of the issue during my stay and the way the situation was subsequently represented. Would not stay here again!

Water pressure in the shower was a little low but that’s IT!!! Otherwise it was a great stay!!! Clean, friendly! Breakfast was amazing and CLEAN!!!!