Best Western Plus Covered Bridge Inn

Recomendado al 100%

Everything was good except the bed. It was so warped and uncomfortable.

Clean hotel small pool breakfast was ok

It was a great place to stay while traveling to Ohio. Good breakfast

Poor Experience and Customer Service! Very disappointing experience. Upon checking in, I discovered there was no TV remote in the room. I reported it to the front desk and was initially told there were no extra remotes and that there should be one in the room. After searching and finding nothing, I returned to the desk and was given a remote to try. Unfortunately, it did not work because the cable box itself would not power on, even using its physical power button. I returned to the front desk, explained the problem, and requested a different room. I was told none were available and was directed to contact Hotels.com. I immediately contacted Hotels.com while still at the property. During that call, the hotel contacted the room and requested access to inspect the TV. I declined at that point because I was already working with Hotels.com to resolve an issue I had repeatedly attempted to resolve directly with the hotel. What was particularly frustrating was the hotel's subsequent characterization of the situation to Hotels.com as though I simply refused their attempt to resolve the problem. That leaves out the fact that I had already reported the issue multiple times, tried the replacement remote, requested another room, and was told none was available. Problems happen, but how a hotel handles them matters. Unfortunately, I was disappointed with both the handling of the issue during my stay and the way the situation was subsequently represented. Would not stay here again!