Hotel Boutique Casona de Santa Clara

Hermosa habitación y muy lindo lugar. El parqueadero queda bastante lejos del hotel y cubre solo de 9 pm a 9 am. No incluye desayuno.

The worst part about this hotel? No elevator. It's not a big deal since the hotel is only two levels. However, if you have heavy bags like we did, there is help. The place is very nice, and the breakfast was delicious. My husband really enjoyed their "Cafe de la olla" which is essentially brewed coffee, as we enjoy it here in the states. The part he enjoyed was that they flavored it with cinnamon sticks. The rooms are big and well maintained. The bed is super comfy and the bathroom is well equipped, and it even comes with a bathtub, a rarity in Mexico hotels. I highly recommend their hot stone massages. We enjoyed a couples massage. It was very relaxing. This hotel is only a few block from the city square and several businesses.

Parkeren moet je ergens anders tegen betaling en het is niet duidelijk wat het kost. Beneden kamer vrij gehorig aangezien die grenst aan de ontbijtzaal.

muy bien,con 3 detalles,la tv y el dispensador de jabon del lavabo no funcionaron,la tina del baño muy bonita pero muy alta,para las personas de la tercera edad o con discapacidad en las piernas es complicado,deberian tener mas habitaciones con regadera.

Está súper limpio y muy céntrico

Excellent place, super clean and friendly staff

Excellent spot, customer service was great! They let us check in early due to our early arrival. CLEAN AND CONFORTABLE ROOM. The only thing I disliked was a large beeping sound emitting from smoke detector in the center of the room. It would beep every 2 minutes…..besides that, the location is great and in the center of everything. Would recommend and contemplate staying here again if they fix the loud beeping

Un desperdicio terrible de agua. Algún problema con el agua caliente y tarda 7 minutos en salir, desperdiciandose toda esa agua.

We would highly recomend this hotel to others. The room was very comfortable, clean and quiet. The staff were all attentive and kind. The breakfast was good and they had vegetarian options.

Water in sink in bathroom did not work. TV did not work. We were in the cathedral room and the room was beautiful

Would absolutely NOT stay here again. The room allocated to us was in the back of the building, did not have functioning windows, and a bathroom with an odd with a half glass wall. The room was muggy, smelled of moisture. The only solution offered was to run the AC which did nothing to remedy the issue. The bathroom offered zero privacy. I shared the room w my husband and you could hear everything that happened on the other side of that pane of frosted glass. We asked to be moved to another room as this was not what was reserved on Hotels. The receptionist promised to look into it and never bothered. The bathroom sink did not work, water barely sputtered out but I managed. The next morning the sink was back to normal, but after running the shower for 15+ minutes I could not get hot water to run. Went to call the front desk and the phone wasn’t working. Quick google search I called the front desk via my cellphone. Receptionist that answered told me they would look into the hot water issue. When I told them about the sputtering sink, she let me know that the hotel had run out of water but not to worry as it had been refilled that morning. Hot water was never restored and I never did get my shower. Upon check out I reiterated my issues and the girl checking us out laughed and shrugged. I honestly feel that we should be refunded. I reached out to the Hotels.com live chat and found the experience fruitless. Overall terrible.

Very clean and renovated, walkable and central to the zocalo (central plaza). Many restaurants and walkable activities. The room was beautiful and bed was very comfortable.

Tienen que mejorar en mantenimiento de las habitaciones.

Las habitaciones son bastante tranquilas y sin ruidos, son excelentes para descansar y camas muy cómodas. El personal es amable y en general es una muy buena opción para descansar y relajarte después de un día.

I love the suites. They are big, the bathroom is awesome. I will provide a whole size mirror in the bathroom as a suggestion but other than that everything amazing

Es una propiedad en una casona antigua pero en el interior la habitación era muy moderna y cómoda

Es un excelente lugar para quedarse en el centro histórico, el personal muy amable. Lo único que no me gustó fue que el baño estaba enfrente de la cama y eran paredes de cristal, la puerta no cerraba bien y hacían falta percheros para colgar toallas, ropa, etc. El aire acondicionado desprendía un olor raro como a humedad. No tuve la oportunidad de probar la comida del restaurante pero se veía bien cuando pasaba por ahí.

Parkeren moet je ergens anders tegen betaling en het is niet duidelijk wat het kost. Beneden kamer vrij gehorig aangezien die grenst aan de ontbijtzaal.

Todo perfecto. Hotel nuevo, agradable, bonito y muy silencioso. Huéspedes educados y respetuosos, diferentes a los que se encuentran en los grandes hoteles. Detalle negativo es la tina de las suites. Las cortinas son pequeñas y no la cubren por completo, por lo que es imposible evitar que el agua se salga. Sugiero eliminar la regadera de arriba y dejar la regadera de mano al estilo europeo.

We would highly recomend this hotel to others. The room was very comfortable, clean and quiet. The staff were all attentive and kind. The breakfast was good and they had vegetarian options.

El personal no esta calificado para dar servicio o soluciones de problemas en su habitacion, NO tiene ventanas la habitacion!!!

Would absolutely NOT stay here again. The room allocated to us was in the back of the building, did not have functioning windows, and a bathroom with an odd with a half glass wall. The room was muggy, smelled of moisture. The only solution offered was to run the AC which did nothing to remedy the issue. The bathroom offered zero privacy. I shared the room w my husband and you could hear everything that happened on the other side of that pane of frosted glass. We asked to be moved to another room as this was not what was reserved on Hotels. The receptionist promised to look into it and never bothered. The bathroom sink did not work, water barely sputtered out but I managed. The next morning the sink was back to normal, but after running the shower for 15+ minutes I could not get hot water to run. Went to call the front desk and the phone wasn’t working. Quick google search I called the front desk via my cellphone. Receptionist that answered told me they would look into the hot water issue. When I told them about the sputtering sink, she let me know that the hotel had run out of water but not to worry as it had been refilled that morning. Hot water was never restored and I never did get my shower. Upon check out I reiterated my issues and the girl checking us out laughed and shrugged. I honestly feel that we should be refunded. I reached out to the Hotels.com live chat and found the experience fruitless. Overall terrible.

Very clean and renovated, walkable and central to the zocalo (central plaza). Many restaurants and walkable activities. The room was beautiful and bed was very comfortable.

Las habitaciones son bastante tranquilas y sin ruidos, son excelentes para descansar y camas muy cómodas. El personal es amable y en general es una muy buena opción para descansar y relajarte después de un día.

This is a beautiful property, friendly and accommodating staff, good sized rooms, great location with lots of history. The area is very safe and easy access to all the historical attractions. Book with confidence, you won’t be disappointed. We’ve been traveling parts of Mexico for 6 weeks, this was our favourite stay.

Excellent place, super clean and friendly staff

Excelente lugar para descansar, la atención de la recepcionista es amable y muy atenta. Es la segunda ocasión en la que me hospedó ahí y sin dudar lo volvería hacer. Gracias por su amabilidad.

Excellent spot, customer service was great! They let us check in early due to our early arrival. CLEAN AND CONFORTABLE ROOM. The only thing I disliked was a large beeping sound emitting from smoke detector in the center of the room. It would beep every 2 minutes…..besides that, the location is great and in the center of everything. Would recommend and contemplate staying here again if they fix the loud beeping

Great property and beautiful rooms. The staff is helpful and everyone is nice. The location is perfect and you're in the middle of everything. I'll be back for sure! Some areas of improvement: Replace the safes or provide clearer instructions. Use better quality toiletries. The body lotion is useless and mostly water. Replace the robes. They only fit children. Thanks for a great stay!

We would highly recomend this hotel to others. The room was very comfortable, clean and quiet. The staff were all attentive and kind. The breakfast was good and they had vegetarian options.

It was the best experience ever, the staff was great in all departments, was welcomed every time we left and came back too hotel. I highly recommend, you will not be disappointed

El personal no esta calificado para dar servicio o soluciones de problemas en su habitacion, NO tiene ventanas la habitacion!!!

Would absolutely NOT stay here again. The room allocated to us was in the back of the building, did not have functioning windows, and a bathroom with an odd with a half glass wall. The room was muggy, smelled of moisture. The only solution offered was to run the AC which did nothing to remedy the issue. The bathroom offered zero privacy. I shared the room w my husband and you could hear everything that happened on the other side of that pane of frosted glass. We asked to be moved to another room as this was not what was reserved on Hotels. The receptionist promised to look into it and never bothered. The bathroom sink did not work, water barely sputtered out but I managed. The next morning the sink was back to normal, but after running the shower for 15+ minutes I could not get hot water to run. Went to call the front desk and the phone wasn’t working. Quick google search I called the front desk via my cellphone. Receptionist that answered told me they would look into the hot water issue. When I told them about the sputtering sink, she let me know that the hotel had run out of water but not to worry as it had been refilled that morning. Hot water was never restored and I never did get my shower. Upon check out I reiterated my issues and the girl checking us out laughed and shrugged. I honestly feel that we should be refunded. I reached out to the Hotels.com live chat and found the experience fruitless. Overall terrible.

Wonderful place to stay. Great location.

This is a beautiful property, friendly and accommodating staff, good sized rooms, great location with lots of history. The area is very safe and easy access to all the historical attractions. Book with confidence, you won’t be disappointed. We’ve been traveling parts of Mexico for 6 weeks, this was our favourite stay.

The worst part about this hotel? No elevator. It's not a big deal since the hotel is only two levels. However, if you have heavy bags like we did, there is help. The place is very nice, and the breakfast was delicious. My husband really enjoyed their "Cafe de la olla" which is essentially brewed coffee, as we enjoy it here in the states. The part he enjoyed was that they flavored it with cinnamon sticks. The rooms are big and well maintained. The bed is super comfy and the bathroom is well equipped, and it even comes with a bathtub, a rarity in Mexico hotels. I highly recommend their hot stone massages. We enjoyed a couples massage. It was very relaxing. This hotel is only a few block from the city square and several businesses.

Very quiet and close to sights

Excellent spot, customer service was great! They let us check in early due to our early arrival. CLEAN AND CONFORTABLE ROOM. The only thing I disliked was a large beeping sound emitting from smoke detector in the center of the room. It would beep every 2 minutes…..besides that, the location is great and in the center of everything. Would recommend and contemplate staying here again if they fix the loud beeping

muy tranquilo, accesibilidad a las instalaciones, centrico,limpio

Great property and beautiful rooms. The staff is helpful and everyone is nice. The location is perfect and you're in the middle of everything. I'll be back for sure! Some areas of improvement: Replace the safes or provide clearer instructions. Use better quality toiletries. The body lotion is useless and mostly water. Replace the robes. They only fit children. Thanks for a great stay!

Relaxing setting nicely situated five minutes south of the Zocalo area

Very clean and renovated, walkable and central to the zocalo (central plaza). Many restaurants and walkable activities. The room was beautiful and bed was very comfortable.

Muy céntrico, excelente

Hermosa habitación y muy lindo lugar. El parqueadero queda bastante lejos del hotel y cubre solo de 9 pm a 9 am. No incluye desayuno.

No hice uso del restaurante

The worst part about this hotel? No elevator. It's not a big deal since the hotel is only two levels. However, if you have heavy bags like we did, there is help. The place is very nice, and the breakfast was delicious. My husband really enjoyed their "Cafe de la olla" which is essentially brewed coffee, as we enjoy it here in the states. The part he enjoyed was that they flavored it with cinnamon sticks. The rooms are big and well maintained. The bed is super comfy and the bathroom is well equipped, and it even comes with a bathtub, a rarity in Mexico hotels. I highly recommend their hot stone massages. We enjoyed a couples massage. It was very relaxing. This hotel is only a few block from the city square and several businesses.

Es un hotel tranquilo y con personal amable, lástima que el restaurante coloque mesas en la entrada de las habitaciones de la planta baja, haciendo incómodo el acceso a las habitaciones.

Es un excelente lugar para quedarse en el centro histórico, el personal muy amable. Lo único que no me gustó fue que el baño estaba enfrente de la cama y eran paredes de cristal, la puerta no cerraba bien y hacían falta percheros para colgar toallas, ropa, etc. El aire acondicionado desprendía un olor raro como a humedad. No tuve la oportunidad de probar la comida del restaurante pero se veía bien cuando pasaba por ahí.

We would highly recomend this hotel to others. The room was very comfortable, clean and quiet. The staff were all attentive and kind. The breakfast was good and they had vegetarian options.