Don’t stay at this hotel. When will check the whole town there was a damp wet smell from the carpet. When I reported it to the front desk, they offered me 5000 Bonvoy points which is equivalent to $40 and a can of Lysol spray. When I called the website, they reached out to the hotel and was told that we could check out and go to another hotel and get a full refund. We traveled for quite a while and we were exhausted and all the hotels in the local area we booked just like this hotel. I was told to come back down at six in the morning and speak to the manager. Fast forward I showed up at 6:30 and the manager wasn’t even supposed to come in until 7 AM. I have yet to receive any compensation from the hotel whatsoever. I was told by the night auditor that I would receive an email or a phone call and 12 hours later I still haven’t received anything from the manager.
Don’t stay at this hotel. When will check the whole town there was a damp wet smell from the carpet. When I reported it to the front desk, they offered me 5000 Bonvoy points which is equivalent to $40 and a can of Lysol spray. When I called the website, they reached out to the hotel and was told that we could check out and go to another hotel and get a full refund. We traveled for quite a while and we were exhausted and all the hotels in the local area we booked just like this hotel. I was told to come back down at six in the morning and speak to the manager. Fast forward I showed up at 6:30 and the manager wasn’t even supposed to come in until 7 AM. I have yet to receive any compensation from the hotel whatsoever. I was told by the night auditor that I would receive an email or a phone call and 12 hours later I still haven’t received anything from the manager.