Dreams Cozumel Cape Resort & Spa
293 US$
/ noche
Promedio para noviembre
Precios para Dreams Cozumel Cape Resort & Spa
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293 US$
/ noche
Promedio para noviembre
Precios medios mensuales
En Dreams Cozumel Cape Resort & Spa, los precios por noche son de 248 US$ de media en el mes más barato (agosto) y de 464 US$ en el mes más caro (marzo), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 367 US$ |
| febrero | 450 US$ |
| marzo | 464 US$ |
| abril | 406 US$ |
| mayo | 266 US$ |
| junio | 271 US$ |
| julio | 313 US$ |
| agosto | 248 US$ |
| septiembre | 252 US$ |
| octubre | 277 US$ |
| noviembre | 293 US$ |
| diciembre | 366 US$ |
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nov · 293 US$
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Más caro: marzo (aprox. 464 US$)
Más barato: agosto (aprox. 248 US$)
Acerca de esta propiedad
Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. Tras un día de sol en la playa privada, diviértete con instalaciones recreativas como una piscina al aire libre y gimnasio.
Servicios
Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. Tras un día de sol en la playa privada, diviértete con instalaciones recreativas como una piscina al aire libre y gimnasio.
Servicios empresariales
Tendrás tintorería, un servicio de recepción las 24 horas y consigna de equipaje a tu disposición. Hay un aparcamiento sin asistencia gratuito disponible.
Comida
En Dreams Cozumel Cape Resort & Spa - All Inclusive tienes un bar-cafetería a tu disposición. Si necesitas un buen refresco puedes elegir entre el bar junto a la piscina, 2 bares con salón y 2 bares en la playa.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 154 habitaciones con decoraciones diferentes, equipadas con minibar y televisión de pantalla plana. Para los momentos de ocio, tienes una por satélite. El cuarto de baño está provisto de ducha, cabezal de ducha tipo lluvia y secadores de pelo. Entre las comodidades, se incluyen caja fuerte, cafetera y tetera y teléfono.
Ubicación
Si decides alojarte en Dreams Cozumel Cape Resort & Spa - All Inclusive de Cozumel, estarás a solo 4 min a pie de Playa Paraíso y a apenas 2 minutos en coche de Club de playa Mr. Sancho's.
Qué hay cerca
Parque Nacional Arrecifes de Cozumel(0.1 millas)
Playa Paraíso(0.2 millas)
Club de playa Mr. Sancho's(1 millas)
Parque acuático Playa Mia Grand Beach and Water Park(1.1 millas)
Playa Corona(2 millas)
Club de playa Nachi Cocom Beach Club & Water Sport Center(2 millas)
Parque de aventura de playa Chankanaab(2.6 millas)
Parque Nacional Chankanaab(2.9 millas)
Playa de San Francisco(3 millas)
Playa Palancar(4.2 millas)
Arrecife Paseo El Cedral(4.2 millas)
Playa El Cielo(6.1 millas)
Terminal Marítima Puerta Maya(6.2 millas)
We B Divin' Cozumel(6.2 millas)
El Cedral(6.2 millas)
El aeropuerto más cercano se encuentra en Cozumel, Quintana Roo (CZM-A. Internacional de Cozumel)(9.9 millas)
Aparcamiento
Restaurante
Piscina
Servicio de habitaciones
Mostrador turístico
Servicio de tintorería
Ubicación
Carretera Costera Sur Km 12.9 Zona Hotelera Sur, Estado de Quintana Roo, México
Parque Nacional Arrecifes de Cozumel (0.1 millas)
Playa Paraíso (0.2 millas)
Club de playa Mr. Sancho's (1 millas)
Parque acuático Playa Mia Grand Beach and Water Park (1.1 millas)
Playa Corona (2 millas)
Club de playa Nachi Cocom Beach Club & Water Sport Center (2 millas)
Opciones de habitación
3
Suite junior, 2 camas dobles, vistas a la piscina
Detalles de la oferta
2 Camas Dobles
Capacidad: 4
Aire acondicionadoCamas plegables o supletorias (gratis)Baño privado
3
Suite Club, 2 habitaciones, frente a la playa (Preferred Club Master Suite Swim Out)
Detalles de la oferta
1 Cama Doble Extragrande
y 2 Camas Dobles Grandes
Capacidad: 6
Aire acondicionadoCamas plegables o supletorias (gratis)Espacio de trabajo portátil
4
Suite Club, 1 cama de matrimonio grande (Preferred Club Master Suite Swim Out)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
Aire acondicionadoCamas plegables o supletorias (gratis)Baño privado
4
Suite junior, 2 camas dobles, vistas a la piscina (Swim Out)
Detalles de la oferta
2 Camas Dobles
Capacidad: 4
Aire acondicionadoCamas plegables o supletorias (gratis)Baño privado
2
Suite Club, 1 cama de matrimonio grande, frente al mar (Preferred Club Master Suite)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
Aire acondicionadoCamas plegables o supletorias (gratis)Baño privado
4
Suite junior, 2 camas dobles, frente al mar
Detalles de la oferta
2 Camas Dobles
Capacidad: 3
Aire acondicionadoCamas plegables o supletorias (gratis)Sofá cama
3
Suite Club, 1 cama de matrimonio grande, vistas a la piscina (Preferred Club Master Suite)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
Aire acondicionadoCamas plegables o supletorias (gratis)Baño privado
3
Suite junior, 1 cama de matrimonio grande, vistas a la piscina
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
Aire acondicionadoCamas plegables o supletorias (gratis)Baño privado
4
Suite junior, 1 cama de matrimonio grande, vistas a la piscina (Swim Out)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
Aire acondicionadoCamas plegables o supletorias (gratis)Baño privado
4
Suite familiar (Preferred Club)
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 4
Aire acondicionadoCamas plegables o supletorias (gratis)Sofá cama
3
Suite junior, 2 camas dobles, vistas al mar
Detalles de la oferta
2 Camas Dobles
Capacidad: 4
Aire acondicionadoCamas plegables o supletorias (gratis)Baño privado
4
Suite junior, 2 camas dobles (Tropical View)
Detalles de la oferta
2 Camas Dobles
Capacidad: 4
Aire acondicionadoCamas plegables o supletorias (gratis)Baño privado
3
Suite junior, 1 cama de matrimonio grande, vistas al mar
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
Aire acondicionadoCamas plegables o supletorias (gratis)Baño privado
3
Suite Club, 1 cama de matrimonio grande, frente a la playa (Preferred Club Master Suite)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
Aire acondicionadoCamas plegables o supletorias (gratis)Baño privado
3
Suite junior, 1 cama de matrimonio grande, frente a la playa (Preferred Club - Swim Out)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
Aire acondicionadoCamas plegables o supletorias (gratis)Sofá cama
5
Suite, 1 cama de matrimonio grande, vistas al mar (Preferred Club Penthouse)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
Aire acondicionadoCamas plegables o supletorias (gratis)Baño privadoPiscina privada
4
Suite junior, 2 camas dobles, frente a la playa (Preferred Club - Swim Out)
Detalles de la oferta
2 Camas Dobles
Capacidad: 3
Aire acondicionadoCamas plegables o supletorias (gratis)Sofá cama
2
Suite familiar
Detalles de la oferta
1 Cama Doble Extragrande
y 2 Camas Dobles Grandes
Capacidad: 4
Aire acondicionadoCamas plegables o supletorias (gratis)Espacio de trabajo portátil
4
Suite junior, 1 cama de matrimonio grande, frente al mar
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
Aire acondicionadoCamas plegables o supletorias (gratis)Sofá cama
Reseñas de los huéspedes sobre Dreams Cozumel Cape Resort & Spa
8
Bueno
Basado en 535 comentarios verificados
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En Dreams Cozumel Cape Resort & Spa, los huéspedes suelen elogiar la amabilidad del personal, las vistas al mar y el esnórquel, así como el acceso a los resorts vecinos Secrets y Sunscape; sin embargo, señalan inconvenientes como la inconsistencia de la comida, el cierre rotativo de restaurantes y problemas de mantenimiento en las habitaciones e instalaciones.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En Dreams Cozumel Cape Resort & Spa, los huéspedes suelen elogiar la amabilidad del personal, las vistas al mar y el esnórquel, así como el acceso a los resorts vecinos Secrets y Sunscape; sin embargo, señalan inconvenientes como la inconsistencia de la comida, el cierre rotativo de restaurantes y problemas de mantenimiento en las habitaciones e instalaciones.
Muchos destacan las habitaciones con acceso directo a la piscina frente al mar, el esnórquel en la playa y la conveniencia de utilizar los resorts colindantes. Entre las frustraciones frecuentes se encuentran las presentaciones comerciales bajo presión, una piscina pequeña o a veces fría, la limitada disponibilidad de tumbonas, una costa rocosa o con algas, y la escasez de entretenimiento. Espere una estancia frente al mar a menor escala, con un servicio cálido y vistas magníficas, ideal para quienes priorizan el acceso al océano sobre la variedad de un resort gigante.
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Instalaciones
Las instalaciones son más reducidas en el lado de Dreams (una piscina principal y tumbonas limitadas), pero los huéspedes pueden utilizar las piscinas, restaurantes y el spa de los vecinos Secrets y Sunscape. El esnórquel es popular aunque la orilla es rocosa, y la disponibilidad de sillas puede ser restringida.
Reseñas de huéspedes relacionadas
10
Ruth
10 nov 2024
·
Se alojó 3 noches
Ignore the timeshare/ hotel points pressure . They say an hour out meeting took 2 1/2 hours and 6 sellers and we still said no . Spa facilities are wonderful Staff is friendly and pool options are lovely
Ignore the timeshare/ hotel points pressure . They say an hour out meeting took 2 1/2 hours and 6 sellers and we still said no . Spa facilities are wonderful Staff is friendly and pool options are lovely
8
Jonathan
6 abr 2025
·
Se alojó 7 noches
The location of all the rooms and restaurants have great views of the ocean. The buildings are not in great repair and show signs of age. Buffet food is not great. The restaurant Olio was good and the Secrets food was nice. The pool at Dreams is in great shape and clean. The sister resorts pools are aged and dirty. Beach was nice but rocky. Entertainment team was great.
The location of all the rooms and restaurants have great views of the ocean. The buildings are not in great repair and show signs of age. Buffet food is not great. The restaurant Olio was good and the Secrets food was nice. The pool at Dreams is in great shape and clean. The sister resorts pools are aged and dirty. Beach was nice but rocky. Entertainment team was great.
8
Steven R
2 dic 2025
·
Se alojó 4 noches
Great property overall, but small pool, limited dining options. Do not recommend agreeing to the sales pitch. Beach is adequate, lots of rock, so bring water shoes.
Great property overall, but small pool, limited dining options. Do not recommend agreeing to the sales pitch. Beach is adequate, lots of rock, so bring water shoes.
8
Curtis Leroy
1 may 2025
·
Se alojó 7 noches
Overall, we really enjoyed our stay. I think it depends what you're looking for. It's a smaller, more intimate (albeit family-filled) resort without the amenities and selection of larger places, perfect for my wife and me (both retired)--but brings advantages and disadvantages. Great: attentive staff, walkable (5 min, end-to-end), good restaurants (no reservations needed), oceanside room really was right on top of the ocean, beach waiter service, snorkeling from the beach, small, casual shows each night outside the bar (Karaoke, Magic, etc.). Less-than-great: limited buffet, Preferred upgrade basically just meant a better view and access to restaurants at adjacent Sunscape & Secrets via shuttle cart and room service, small (and sometimes loud) pool, no 24-hour food/drink locales, some places could use more maintenance attention. All that being said, we would book there for our next visit to Cozumel.
Overall, we really enjoyed our stay. I think it depends what you're looking for. It's a smaller, more intimate (albeit family-filled) resort without the amenities and selection of larger places, perfect for my wife and me (both retired)--but brings advantages and disadvantages. Great: attentive staff, walkable (5 min, end-to-end), good restaurants (no reservations needed), oceanside room really was right on top of the ocean, beach waiter service, snorkeling from the beach, small, casual shows each night outside the bar (Karaoke, Magic, etc.). Less-than-great: limited buffet, Preferred upgrade basically just meant a better view and access to restaurants at adjacent Sunscape & Secrets via shuttle cart and room service, small (and sometimes loud) pool, no 24-hour food/drink locales, some places could use more maintenance attention. All that being said, we would book there for our next visit to Cozumel.
10
Melissa Caroline
6 mar 2025
·
Se alojó 7 noches
Beautiful! Access to Sunscape and Secrets facilities is a big bonus!
Beautiful! Access to Sunscape and Secrets facilities is a big bonus!
10
William
3 feb 2025
·
Se alojó 5 noches
We love this resort. We have stayed at Secrets and Dreams at this location. We love how quaint and close restaurants, pools, and activities are soooo close to the beach!! A beautiful view no matter where you are in these properties!
We love this resort. We have stayed at Secrets and Dreams at this location. We love how quaint and close restaurants, pools, and activities are soooo close to the beach!! A beautiful view no matter where you are in these properties!
8
Michael
4 nov 2025
·
Se alojó 7 noches
We liked the accessibility to Secrets. We actually ate a lot of the meals at Secrets. The pool volleyball was a lot of fun. Snorkeling was good. Lots of good beach for long walks. We will return to this resort after the renovation of Sunscape into a larger dreams/ secrets.
We liked the accessibility to Secrets. We actually ate a lot of the meals at Secrets. The pool volleyball was a lot of fun. Snorkeling was good. Lots of good beach for long walks. We will return to this resort after the renovation of Sunscape into a larger dreams/ secrets.
6
Jesse
16 abr 2025
·
Se alojó 7 noches
The place was clean and the service was excellent. The food is average, and authentic mexican cuisine is surprisingly limited. The dinner entertainment was terrible. Fir instance, the Mayan Dinner hosted by the sister resort Secrets Aura. It is nothing like the advertisement video they promote, and most of the dinner guests around us were visibly displeased with the quality of both the food and the entertainment. The spa services were amazing! We had hydrotherapy, a couple's massage, and reflexology treatment. Best spa we have been to! The sandy beach is beautiful, but the shoreline is very rocky, so bring swim shoes to protect your feet if you plan to swim or snorkel.
The place was clean and the service was excellent. The food is average, and authentic mexican cuisine is surprisingly limited. The dinner entertainment was terrible. Fir instance, the Mayan Dinner hosted by the sister resort Secrets Aura. It is nothing like the advertisement video they promote, and most of the dinner guests around us were visibly displeased with the quality of both the food and the entertainment. The spa services were amazing! We had hydrotherapy, a couple's massage, and reflexology treatment. Best spa we have been to! The sandy beach is beautiful, but the shoreline is very rocky, so bring swim shoes to protect your feet if you plan to swim or snorkel.
8
Sherry
18 ene 2024
·
Se alojó 7 noches
Nice property, Annato's restaurant was excellent but not open every day. Pizza restaurant only open for lunch, buffet was okay but not great. Only 1 pool and small beach within Dreams property, however Dreams, Secrets and Sunscape Sabor are all connected. Secrets (adults only) has the best beach and pools.
Nice property, Annato's restaurant was excellent but not open every day. Pizza restaurant only open for lunch, buffet was okay but not great. Only 1 pool and small beach within Dreams property, however Dreams, Secrets and Sunscape Sabor are all connected. Secrets (adults only) has the best beach and pools.
8
Michael
18 feb 2025
·
Se alojó 8 noches
Staying at Dreams we could eat at Secret and Sunscape resorts. The food was excellent presentation,variety and good. Only struggle was getting lounging chairs by ocean. Very few with umbrellas. The bed in the room was bad. Overall great vacation.
Staying at Dreams we could eat at Secret and Sunscape resorts. The food was excellent presentation,variety and good. Only struggle was getting lounging chairs by ocean. Very few with umbrellas. The bed in the room was bad. Overall great vacation.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Los comentarios sobre la limpieza son variados: muchos reportan habitaciones limpias o impecables, mientras que otros mencionan moho u olores a humedad, insectos, pasillos o baños sucios, y piscinas o áreas comunes con mantenimiento deficiente.
Reseñas de huéspedes relacionadas
6
Colleen
26 feb 2025
·
Se alojó 5 noches
The staff was helpful and wonderful to be around. The resort is all inclusive, the food at every restaurant was terrible, seemed as if everything was microwaved from Costco. After the 2nd night of our stay, we would take taxi to downtown to dine off property. Housekeeping would only refresh items if requested- needed to ask for the basics like more toilet paper. Each morning of our stay, pool towels were unavailable and when stocked, limit one per person. The pool and beach furniture were old, uncomfortable and covered in mold. Not enough pool/beach furniture for the guests. To obtain a chair, you needed to get it before 7am or you would not have a place to relax. Public restrooms had doors that didn’t close and needed to be better serviced. For the cost of what I paid per night, I was expecting higher quality food and better amenities.
The staff was helpful and wonderful to be around. The resort is all inclusive, the food at every restaurant was terrible, seemed as if everything was microwaved from Costco. After the 2nd night of our stay, we would take taxi to downtown to dine off property. Housekeeping would only refresh items if requested- needed to ask for the basics like more toilet paper. Each morning of our stay, pool towels were unavailable and when stocked, limit one per person. The pool and beach furniture were old, uncomfortable and covered in mold. Not enough pool/beach furniture for the guests. To obtain a chair, you needed to get it before 7am or you would not have a place to relax. Public restrooms had doors that didn’t close and needed to be better serviced. For the cost of what I paid per night, I was expecting higher quality food and better amenities.
6
Greskelly C Diaz
19 nov 2024
·
Se alojó 4 noches
It was not clean dirty walls and cushions in the chairs. The bedding set looked run down. The electricity went off.
It was not clean dirty walls and cushions in the chairs. The bedding set looked run down. The electricity went off.
2
Precious
17 sept 2025
·
Se alojó 4 noches
This was the worst all-inclusive and vacation experience of my life. The room conditions were not to the level of the advertised standard. I had a room with several bugs and roaches, water leaks, mold and the food was not consumable. They finally changes my room after 2 days to a down gradec and never gave me a refund for the swimout room I paid for. I feel scammed with all of the false advertising. I had to travel through an abandoned resort to get to Secrets where they didnt have enough space to accomidate guests I will never go to this resort or recommend it to anyone. I have pictures to support the filthy room they gave me.
This was the worst all-inclusive and vacation experience of my life. The room conditions were not to the level of the advertised standard. I had a room with several bugs and roaches, water leaks, mold and the food was not consumable. They finally changes my room after 2 days to a down gradec and never gave me a refund for the swimout room I paid for. I feel scammed with all of the false advertising. I had to travel through an abandoned resort to get to Secrets where they didnt have enough space to accomidate guests I will never go to this resort or recommend it to anyone. I have pictures to support the filthy room they gave me.
6
Elton Veliz
14 ago 2024
·
Se alojó 4 noches
Very limited selection at buffets. Cleanliness of resort, specifically restrooms, was sub par. Both the safe and the in room scale did not work. Doors to hotel room didn’t close correctly.
Very limited selection at buffets. Cleanliness of resort, specifically restrooms, was sub par. Both the safe and the in room scale did not work. Doors to hotel room didn’t close correctly.
2
Rachel Lauren
13 ago 2024
·
Se alojó 7 noches
Our first room was bug infested and not the cleanest
Our first room was bug infested and not the cleanest
10
Kevin
16 sept 2024
·
Se alojó 2 noches
Basic room (garden view) we purchased on Expedia was upgraded to ocean view king. The views were spectacular and the room was immaculate. We have stayed at Dreams several times over the last 2 years and it still looks new and modern. Mini fridge was stocked and fresh fruit and chocolates were on the table. At this point, our travel-day stress began to fade. Since it had been a year since our previous visit, we still decided to walk around and check out the resort and see if we noticed any changes. We found the pools to be clean and clear, the bars were stocked with premium liquor, and re-invigorated menu items at the restaurants. Staff were courteous, polite and responsive. It’s hard to think of anything negative to say. If I had to say something negative about our experience, it would be that the house wine was not that palatable. Noteworthy: Karina - experienced, helpful manager Vicky - beach-side server with excellent memory Gloria - BEST omelet maker Alejandro, Fernando, Darvin- favorite restaurant staff Amilcar - hard working bell boy and always has a smile on his face Angel - expert at beach bar & Olio’s bar Rooms come with steamer, 5-10 hangers, and hair dryer. Pillows are fluffy and we slept so well! Plenty of outlets for charging all of your devices. Wifi even works while on the beach.
Basic room (garden view) we purchased on Expedia was upgraded to ocean view king. The views were spectacular and the room was immaculate. We have stayed at Dreams several times over the last 2 years and it still looks new and modern. Mini fridge was stocked and fresh fruit and chocolates were on the table. At this point, our travel-day stress began to fade. Since it had been a year since our previous visit, we still decided to walk around and check out the resort and see if we noticed any changes. We found the pools to be clean and clear, the bars were stocked with premium liquor, and re-invigorated menu items at the restaurants. Staff were courteous, polite and responsive. It’s hard to think of anything negative to say. If I had to say something negative about our experience, it would be that the house wine was not that palatable. Noteworthy: Karina - experienced, helpful manager Vicky - beach-side server with excellent memory Gloria - BEST omelet maker Alejandro, Fernando, Darvin- favorite restaurant staff Amilcar - hard working bell boy and always has a smile on his face Angel - expert at beach bar & Olio’s bar Rooms come with steamer, 5-10 hangers, and hair dryer. Pillows are fluffy and we slept so well! Plenty of outlets for charging all of your devices. Wifi even works while on the beach.
4
Susan
5 ago 2024
·
Se alojó 4 noches
Lots of trash next to breezeway outside our room, staff acted put out when ordering a drink, couldn’t get a coke for breakfast because bar wasn’t opened yet, very rocky at edge of water, food not covered on buffet bar, birds were eating on it
Lots of trash next to breezeway outside our room, staff acted put out when ordering a drink, couldn’t get a coke for breakfast because bar wasn’t opened yet, very rocky at edge of water, food not covered on buffet bar, birds were eating on it
4
Scott
14 ago 2025
·
Se alojó 7 noches
We will not return. We went last year and had such a good time my husband and I went back again this year. We will not return. Hyatt took over this property a couple of years ago and are making changes in all the wrong ways. The food quality went from excellent to mediocre at best. We were woken up each morning at 8:30 by construction workers using a jack-hammer right outside our door (no exaggeration!). When we complained about the noise we were told we could change rooms if we felt it was necessary, but not until 3:00 or 4:00. There were no other concessions or solutions offered and the manager never contacted us (no surprise there). Our swim-out pool had a ring of green slime on the walls around it. I watched them clean the pool walls every day last year and not once this year. Overall, the property looks run-down. On the positive side, the snorkeling from the beach is excellent.
We will not return. We went last year and had such a good time my husband and I went back again this year. We will not return. Hyatt took over this property a couple of years ago and are making changes in all the wrong ways. The food quality went from excellent to mediocre at best. We were woken up each morning at 8:30 by construction workers using a jack-hammer right outside our door (no exaggeration!). When we complained about the noise we were told we could change rooms if we felt it was necessary, but not until 3:00 or 4:00. There were no other concessions or solutions offered and the manager never contacted us (no surprise there). Our swim-out pool had a ring of green slime on the walls around it. I watched them clean the pool walls every day last year and not once this year. Overall, the property looks run-down. On the positive side, the snorkeling from the beach is excellent.
6
Marie
13 ago 2024
·
Se alojó 7 noches
We loved snorkeling from the beach every day. There were a lot of sea creatures to discover. The grounds were nice, but certainly not immaculate. There was trash that was outside of rooms in the grass that was never disposed of despite being brought to the resorts attention. We got suckered into a high-pressure sales pitch that was pitched to us as only an advertisement for the other Hyatt hotels and resorts. This advertisement was only supposed to be 90 minutes…150 minutes later, we finally got out of it with the gifts they promised…won’t do that again! We should’ve known better, but we trusted that the concierge was being honest with us.
We loved snorkeling from the beach every day. There were a lot of sea creatures to discover. The grounds were nice, but certainly not immaculate. There was trash that was outside of rooms in the grass that was never disposed of despite being brought to the resorts attention. We got suckered into a high-pressure sales pitch that was pitched to us as only an advertisement for the other Hyatt hotels and resorts. This advertisement was only supposed to be 90 minutes…150 minutes later, we finally got out of it with the gifts they promised…won’t do that again! We should’ve known better, but we trusted that the concierge was being honest with us.
6
jennifer
13 feb 2026
·
Se alojó 4 noches
Rooms were clean but the walkways were very dirty. Looked like no one mopped the hallways in days. Ongoing construction at the beach was very loud. Would not have stayed at Dreams if we were aware of the loud noise at the beach.
Rooms were clean but the walkways were very dirty. Looked like no one mopped the hallways in days. Ongoing construction at the beach was very loud. Would not have stayed at Dreams if we were aware of the loud noise at the beach.
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Habitaciones
Muchos huéspedes disfrutaron de las vistas al mar y de las habitaciones con acceso directo a la piscina, y varios destacaron la comodidad de las camas y la amplitud de los espacios. Otros mencionan una decoración anticuada, aislamiento acústico limitado o ruidos de construcción, y una conexión Wi-Fi o opciones de TV deficientes.
Reseñas de huéspedes relacionadas
6
Shawna
18 feb 2024
·
Se alojó 6 noches
The food was aweful. The internet was not very good either. Wasn’t worth the money.
The food was aweful. The internet was not very good either. Wasn’t worth the money.
10
JOHN KYLE
26 abr 2024
·
Se alojó 5 noches
Swim out room ocean front worth every penny!!!
Swim out room ocean front worth every penny!!!
8
Linda
21 jul 2025
·
Se alojó 6 noches
We thought the resort was nice, no major complaints. We had a swim out pool room and we really liked that. The food could be better as far as choices and it was odd how some buffets wouldn't be open? Nice you could use Secret's facilities, but there buffet's would also be closed on random days. Entertainment was OK at night - nothing great. We did enjoy Hyedy(?) - she did a great job with the water exercise and other fun activities. Overall the stay was nice - just wished there were better food choices and maybe just ONE English speaking channel other the the hotel chanel. Couldn't relax and watch a movie or chill with TV - even though there was a huge TV in the room....
We thought the resort was nice, no major complaints. We had a swim out pool room and we really liked that. The food could be better as far as choices and it was odd how some buffets wouldn't be open? Nice you could use Secret's facilities, but there buffet's would also be closed on random days. Entertainment was OK at night - nothing great. We did enjoy Hyedy(?) - she did a great job with the water exercise and other fun activities. Overall the stay was nice - just wished there were better food choices and maybe just ONE English speaking channel other the the hotel chanel. Couldn't relax and watch a movie or chill with TV - even though there was a huge TV in the room....
8
Ken
22 feb 2023
·
Se alojó 7 noches
The view was amazing. Rooms were a bit damp but nice.
The view was amazing. Rooms were a bit damp but nice.
8
Gregory or Shelina
12 mar 2024
·
Se alojó 14 noches
Dreams was beautiful but very small. Our room was an oceanfront swim up and it had the most amazing view literally steps from the ocean. If staying at this resort the ocean front buildings are the only ones I recommend. The pool was warm and the location was beyond perfect. The bed was a bit hard, but I like my bed crazy soft. The bathroom was big, clean, and no mold. The restraunts were beautiful and the food was ok. Certain dishes were delicious and others a bit bland. It is an AI after all. Their chicken mole was delicious and by far my favorite dish. The staff was awesome and really made the trip great. It is a family resort so you may be next to a family with 2 or 3 rowdy kiddos. For this reason I am not sure I would return. If they had an adults only building I absolutely would. <3. Happy travels!
Dreams was beautiful but very small. Our room was an oceanfront swim up and it had the most amazing view literally steps from the ocean. If staying at this resort the ocean front buildings are the only ones I recommend. The pool was warm and the location was beyond perfect. The bed was a bit hard, but I like my bed crazy soft. The bathroom was big, clean, and no mold. The restraunts were beautiful and the food was ok. Certain dishes were delicious and others a bit bland. It is an AI after all. Their chicken mole was delicious and by far my favorite dish. The staff was awesome and really made the trip great. It is a family resort so you may be next to a family with 2 or 3 rowdy kiddos. For this reason I am not sure I would return. If they had an adults only building I absolutely would. <3. Happy travels!
10
Kevin
16 sept 2024
·
Se alojó 2 noches
Basic room (garden view) we purchased on Expedia was upgraded to ocean view king. The views were spectacular and the room was immaculate. We have stayed at Dreams several times over the last 2 years and it still looks new and modern. Mini fridge was stocked and fresh fruit and chocolates were on the table. At this point, our travel-day stress began to fade. Since it had been a year since our previous visit, we still decided to walk around and check out the resort and see if we noticed any changes. We found the pools to be clean and clear, the bars were stocked with premium liquor, and re-invigorated menu items at the restaurants. Staff were courteous, polite and responsive. It’s hard to think of anything negative to say. If I had to say something negative about our experience, it would be that the house wine was not that palatable. Noteworthy: Karina - experienced, helpful manager Vicky - beach-side server with excellent memory Gloria - BEST omelet maker Alejandro, Fernando, Darvin- favorite restaurant staff Amilcar - hard working bell boy and always has a smile on his face Angel - expert at beach bar & Olio’s bar Rooms come with steamer, 5-10 hangers, and hair dryer. Pillows are fluffy and we slept so well! Plenty of outlets for charging all of your devices. Wifi even works while on the beach.
Basic room (garden view) we purchased on Expedia was upgraded to ocean view king. The views were spectacular and the room was immaculate. We have stayed at Dreams several times over the last 2 years and it still looks new and modern. Mini fridge was stocked and fresh fruit and chocolates were on the table. At this point, our travel-day stress began to fade. Since it had been a year since our previous visit, we still decided to walk around and check out the resort and see if we noticed any changes. We found the pools to be clean and clear, the bars were stocked with premium liquor, and re-invigorated menu items at the restaurants. Staff were courteous, polite and responsive. It’s hard to think of anything negative to say. If I had to say something negative about our experience, it would be that the house wine was not that palatable. Noteworthy: Karina - experienced, helpful manager Vicky - beach-side server with excellent memory Gloria - BEST omelet maker Alejandro, Fernando, Darvin- favorite restaurant staff Amilcar - hard working bell boy and always has a smile on his face Angel - expert at beach bar & Olio’s bar Rooms come with steamer, 5-10 hangers, and hair dryer. Pillows are fluffy and we slept so well! Plenty of outlets for charging all of your devices. Wifi even works while on the beach.
6
Kevin
13 nov 2025
·
Se alojó 7 noches
Very discouraging to arrive at resort and have no reservations. Dreams blames Expedia, Expedia blames Dreams. Resort staff could only say we have nothing for you, you need to call Expedia. Finally got worked out but resort did not seem very helpful. First room was a little dated and not fully clean so we upgraded at extra cost to better room. Only 2 restaurants opened all week, not the variety or selection we have experienced from other Dreams. Hardly any poolside activities or nighttime activities.
Very discouraging to arrive at resort and have no reservations. Dreams blames Expedia, Expedia blames Dreams. Resort staff could only say we have nothing for you, you need to call Expedia. Finally got worked out but resort did not seem very helpful. First room was a little dated and not fully clean so we upgraded at extra cost to better room. Only 2 restaurants opened all week, not the variety or selection we have experienced from other Dreams. Hardly any poolside activities or nighttime activities.
10
Darren James
23 dic 2024
·
Se alojó 5 noches
Neighbors where really loud could hear every little thing they did. Over all was a nice stay
Neighbors where really loud could hear every little thing they did. Over all was a nice stay
10
Larry
3 oct 2025
·
Se alojó 3 noches
My room had a wonderful view of the ocean and was very clean. Despite being next to the ocean the room was not musty. The staff was friendly and helpful with anything needed. i will certainly be back.
My room had a wonderful view of the ocean and was very clean. Despite being next to the ocean the room was not musty. The staff was friendly and helpful with anything needed. i will certainly be back.
2
Jarmila
12 oct 2025
·
Se alojó 7 noches
There is a reconstruction going on. You hear all noise during the day. It doesn’t feel like a vacation. The beach has seaweed issues. The restaurants are closed frequently. The regular staff which provides the service is very nice and they will do everything for you, but we met some nasty and very rude staff members as well who called themselves “supervisors”. Generally will not recommend this resort (Dreams at Cozumel). There are so many other nice places to be.
There is a reconstruction going on. You hear all noise during the day. It doesn’t feel like a vacation. The beach has seaweed issues. The restaurants are closed frequently. The regular staff which provides the service is very nice and they will do everything for you, but we met some nasty and very rude staff members as well who called themselves “supervisors”. Generally will not recommend this resort (Dreams at Cozumel). There are so many other nice places to be.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El personal es ampliamente elogiado por ser amable y trabajador tanto en el resort como en las propiedades hermanas, con muchas menciones destacadas. Sin embargo, los huéspedes también reportan groserías ocasionales o respuestas lentas, demoras en el registro y una presión persistente para la venta de membresías.
Reseñas de huéspedes relacionadas
10
Sandra
19 nov 2024
·
Se alojó 7 noches
We had an incredibly long wait for our room, but once it was ready, the team did everything they could to make up for it! The room was incredible, the AC worked great, the mini bar was restocked very regularly. Karina at the desk was great, and ALL of the staff at all restaurants and bars were amazing! It is a nice, quiet resort, with all the amenities you can want. The food was excellent, we enjoyed all of the a la carte restaurants, more than once. We could have gone to the sister resorts for meals too, but didn't feel like we needed to! The snorkeling of the beach was excellent, we went in every day. Overall incredibly happy with our stay, and we will gladly return for another trip!
We had an incredibly long wait for our room, but once it was ready, the team did everything they could to make up for it! The room was incredible, the AC worked great, the mini bar was restocked very regularly. Karina at the desk was great, and ALL of the staff at all restaurants and bars were amazing! It is a nice, quiet resort, with all the amenities you can want. The food was excellent, we enjoyed all of the a la carte restaurants, more than once. We could have gone to the sister resorts for meals too, but didn't feel like we needed to! The snorkeling of the beach was excellent, we went in every day. Overall incredibly happy with our stay, and we will gladly return for another trip!
10
Katelyn
22 jul 2024
·
Se alojó 7 noches
We love staying at Dreams Cozumel because the staff are all wonderful! They make you feel like home away from home in paradise. We especially enjoyed Miguel at the pools, Jonathan at the bars, Julio in the World Cafe and Gloria who made delicious omelets each day! We also ventured over to Secrets and Sunscape since it’s included for meals and activities. Mily at the Sunscaoe front desk was so helpful!
We love staying at Dreams Cozumel because the staff are all wonderful! They make you feel like home away from home in paradise. We especially enjoyed Miguel at the pools, Jonathan at the bars, Julio in the World Cafe and Gloria who made delicious omelets each day! We also ventured over to Secrets and Sunscape since it’s included for meals and activities. Mily at the Sunscaoe front desk was so helpful!
8
Anabela
14 ene 2025
·
Se alojó 4 noches
Their customer service is amazing hands-down !! Miguel was one of our favorites with Juan by the pool side !! Coochie Coochie drinks for days hahah Raul made things right for us after knowing for 2 days we didn’t get our complementary bottles in our room. You the man & need to put him at front desk :) Angel was the best for breakfast time. Make sure you go see them at your stay and tip them all well!!! Well deserved for sure & because of them we will be back for service wise . The only thing I can say was disappointed about the resort is that the French restaurant was always closed three days in a row on the days that we call primetime “weekends” food around the restaurants could use more seasonings and real steak .Could use more shows / entertainment at night time as well .The weather was beautiful and scenery around the resort. Felt safe at all times and that’s excellent as they love to say 😉Thank you for our stay & till next time !!
Their customer service is amazing hands-down !! Miguel was one of our favorites with Juan by the pool side !! Coochie Coochie drinks for days hahah Raul made things right for us after knowing for 2 days we didn’t get our complementary bottles in our room. You the man & need to put him at front desk :) Angel was the best for breakfast time. Make sure you go see them at your stay and tip them all well!!! Well deserved for sure & because of them we will be back for service wise . The only thing I can say was disappointed about the resort is that the French restaurant was always closed three days in a row on the days that we call primetime “weekends” food around the restaurants could use more seasonings and real steak .Could use more shows / entertainment at night time as well .The weather was beautiful and scenery around the resort. Felt safe at all times and that’s excellent as they love to say 😉Thank you for our stay & till next time !!
8
Enrique
9 ene 2026
·
Se alojó 6 noches
The customer service at Dreams was excellent — the staff consistently went above and beyond to make our stay enjoyable. I would especially like to recognize the following team members for their outstanding service: >Virginia, host at Ocean Restaurant — super kind, welcoming, and professional >Ocean Restaurant servers Alejandro & Miguel — attentive, friendly, and provided excellent service >Clara, assistant sommelier — amazing knowledge and great recommendations >Eugenia, bar service — always cheerful and efficient >Roberto, restaurant server (rotating) — professional and attentive >Juan Carlos, beach & pool service — beautiful decorations, incredibly hardworking, and always helpful While the service was exceptional, there were some room issues that were disappointing, and it seems that pre-arrival room checks could be improved—such as checking for non-working lights, clogged sinks, and similar details. Also, although the restaurants offer a good variety, the overall food quality could use some attention and seems to have deteriorated compared to previous stays. Overall, the employees truly made a difference in our experience. With a few improvements in room preparation, management, and food quality, this hotel has the potential to be outstanding.
The customer service at Dreams was excellent — the staff consistently went above and beyond to make our stay enjoyable. I would especially like to recognize the following team members for their outstanding service: >Virginia, host at Ocean Restaurant — super kind, welcoming, and professional >Ocean Restaurant servers Alejandro & Miguel — attentive, friendly, and provided excellent service >Clara, assistant sommelier — amazing knowledge and great recommendations >Eugenia, bar service — always cheerful and efficient >Roberto, restaurant server (rotating) — professional and attentive >Juan Carlos, beach & pool service — beautiful decorations, incredibly hardworking, and always helpful While the service was exceptional, there were some room issues that were disappointing, and it seems that pre-arrival room checks could be improved—such as checking for non-working lights, clogged sinks, and similar details. Also, although the restaurants offer a good variety, the overall food quality could use some attention and seems to have deteriorated compared to previous stays. Overall, the employees truly made a difference in our experience. With a few improvements in room preparation, management, and food quality, this hotel has the potential to be outstanding.
10
Elisha
3 nov 2024
·
Se alojó 8 noches
We had a great time at the dreams resort! The staff was amazing!
We had a great time at the dreams resort! The staff was amazing!
10
KRISTI OATES
8 jul 2023
·
Se alojó 4 noches
Staff very friendly and accommodating. Resort was beautiful. Snorkeling right off the beach. Beach and pool staff were very attentive and were always available for drink orders. Plenty of dinning options and room service. Very much enjoyed this resort. Will be going back in January.
Staff very friendly and accommodating. Resort was beautiful. Snorkeling right off the beach. Beach and pool staff were very attentive and were always available for drink orders. Plenty of dinning options and room service. Very much enjoyed this resort. Will be going back in January.
2
Robert
29 may 2025
·
Se alojó 7 noches
1.Made us wait out side our room for over a hour in the heat and humidity until they had to change the electric lock. 2.View was supposed to be ocean view and it was a sliver of a view. We had a wall and a roof view. 3.Food at the buffet was terrible and unhygienic. Flies everywhere especially at the two grills during breakfast! (My wife became ill after eating at the buffet and ended up being take my ambulance to the hospital ER. The this experience cost us $1500. 4.We paid $380 for a true ocean view and the room had a mole smell and feel to it. 5. The A/C made a terrible noise and the floor was damp and dangerously slippery 6.Phone did not work on day 3 to order room service. I had to walk to the lobby and order the food. I was told the technician was gone and they would fix it the next day. 7.We left the property on day 4 and I told them the reasons why and all I was told was sorry. We could not stay at Dreams anymore for fear of the food and the lack of care for are basic needs as guest not being met. I would like to officially ask for a refund of the last four days we did not stay in the hotel. I think this is only fair. We should really receive a full refund however I will be satisfied with the four days we did not use the hotel. I have the hospital bill if you would like to see it. I would also like to speak to someone from Expedia in regards to a refund and the poor description of the hotel on your website. Robert Febres-Cordero 213-820-7214
1.Made us wait out side our room for over a hour in the heat and humidity until they had to change the electric lock. 2.View was supposed to be ocean view and it was a sliver of a view. We had a wall and a roof view. 3.Food at the buffet was terrible and unhygienic. Flies everywhere especially at the two grills during breakfast! (My wife became ill after eating at the buffet and ended up being take my ambulance to the hospital ER. The this experience cost us $1500. 4.We paid $380 for a true ocean view and the room had a mole smell and feel to it. 5. The A/C made a terrible noise and the floor was damp and dangerously slippery 6.Phone did not work on day 3 to order room service. I had to walk to the lobby and order the food. I was told the technician was gone and they would fix it the next day. 7.We left the property on day 4 and I told them the reasons why and all I was told was sorry. We could not stay at Dreams anymore for fear of the food and the lack of care for are basic needs as guest not being met. I would like to officially ask for a refund of the last four days we did not stay in the hotel. I think this is only fair. We should really receive a full refund however I will be satisfied with the four days we did not use the hotel. I have the hospital bill if you would like to see it. I would also like to speak to someone from Expedia in regards to a refund and the poor description of the hotel on your website. Robert Febres-Cordero 213-820-7214
10
Larry
3 oct 2025
·
Se alojó 3 noches
My room had a wonderful view of the ocean and was very clean. Despite being next to the ocean the room was not musty. The staff was friendly and helpful with anything needed. i will certainly be back.
My room had a wonderful view of the ocean and was very clean. Despite being next to the ocean the room was not musty. The staff was friendly and helpful with anything needed. i will certainly be back.
2
Aldijana
10 nov 2024
·
Se alojó 4 noches
The staff was annoyed and unfriendly everywhere we went and we had access to all 3 resorts. Trying to dine somewhere was near impossible due to no reservations and them rotating what is open. If we were able to get in somewhere to eat, we never got what we actually ordered. They told us we weren’t allowed to order room service and took our room service sign out of our room. We never got fresh towels and the bathroom had visible mold. I would not stay at this resort again.
The staff was annoyed and unfriendly everywhere we went and we had access to all 3 resorts. Trying to dine somewhere was near impossible due to no reservations and them rotating what is open. If we were able to get in somewhere to eat, we never got what we actually ordered. They told us we weren’t allowed to order room service and took our room service sign out of our room. We never got fresh towels and the bathroom had visible mold. I would not stay at this resort again.
8
THOMAS
30 nov 2023
·
Se alojó 7 noches
Great service and friendly people. Specialty restaurants were very good. Only negative is the membership push (new version of time share). We were approached at airport first with “Representative of Dreams”. Told that they would arrange a ride for us but then after 5-10 min. told us only if we agreed to go to a membership presentation at Dreams. Told him that we weren’t interested and then informed us to go over to a shuttle to arrange for transportation. Then at checkin and after signing everything for the room, the checkin clerk referred us to the “concierge” who also started to offer us discounts and leisure money vouchers but finally after 5 minutes again spoke that the condition was to go see a “membership” seminar. We were exhausted and this felt like something we had to listen to instead of a bellman taking us and our luggage to our rooms. This really tarnishes your brand. The rest of the trip, the service was great. Checkin and the airport hard sell of these “memberships” really feels like we got trapped in a “time share vacation” - think South Park and time shares in Aspen.
Great service and friendly people. Specialty restaurants were very good. Only negative is the membership push (new version of time share). We were approached at airport first with “Representative of Dreams”. Told that they would arrange a ride for us but then after 5-10 min. told us only if we agreed to go to a membership presentation at Dreams. Told him that we weren’t interested and then informed us to go over to a shuttle to arrange for transportation. Then at checkin and after signing everything for the room, the checkin clerk referred us to the “concierge” who also started to offer us discounts and leisure money vouchers but finally after 5 minutes again spoke that the condition was to go see a “membership” seminar. We were exhausted and this felt like something we had to listen to instead of a bellman taking us and our luggage to our rooms. This really tarnishes your brand. The rest of the trip, the service was great. Checkin and the airport hard sell of these “memberships” really feels like we got trapped in a “time share vacation” - think South Park and time shares in Aspen.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Entorno frente al mar con excelentes vistas al océano, esnórquel desde la playa y acceso conveniente para bucear; desplazarse entre los tres resorts conectados es sencillo. Algunos señalan que está lejos del pueblo o del aeropuerto, lo que hace necesarios trayectos en taxi o traslados más largos.
Reseñas de huéspedes relacionadas
10
Joseph
18 nov 2023
·
Se alojó 5 noches
Room was great. Really enjoyed having access to all 3 properties. Closeness to dive sites, made it possible to sleep later, have breakfast before getting on board, then back to resort early.
Room was great. Really enjoyed having access to all 3 properties. Closeness to dive sites, made it possible to sleep later, have breakfast before getting on board, then back to resort early.
8
Erin
27 ago 2024
·
Se alojó 4 noches
The property is good, if you're looking for a awesome pool I would say this isn't the hotel for you, but if you're looking for a great beach with a view this is the hotel for you. We were able to get a beach chair and umbrella at 1030am with others still available. Dreams had great food as well as secrets. This is a kid friendly hotel but it was still quite and enjoyable!
The property is good, if you're looking for a awesome pool I would say this isn't the hotel for you, but if you're looking for a great beach with a view this is the hotel for you. We were able to get a beach chair and umbrella at 1030am with others still available. Dreams had great food as well as secrets. This is a kid friendly hotel but it was still quite and enjoyable!
4
Pamela
21 oct 2024
·
Se alojó 5 noches
Too far out of town
Too far out of town
10
Kenneth Joseph
16 may 2024
·
We stayed at Dreams , which also allowed us to use the Secrets and Sunscape resorts. Sergio at the Secrets restaurant was wonderful. He was so attentive and took the best care of us . Our room had a great view , and it was cleaned spotless each day . The resort grounds are beautiful. This is one of the farthest resorts from the airport or ferry terminal , which are approximately 30 minutes away . Taxis are always available.
We stayed at Dreams , which also allowed us to use the Secrets and Sunscape resorts. Sergio at the Secrets restaurant was wonderful. He was so attentive and took the best care of us . Our room had a great view , and it was cleaned spotless each day . The resort grounds are beautiful. This is one of the farthest resorts from the airport or ferry terminal , which are approximately 30 minutes away . Taxis are always available.
10
Raphael Joe
12 oct 2024
·
Se alojó 7 noches
This is my fourth stay at this facility. The beach is beautiful, and access to the pier is great for excursions. The staff is amazing, and they work really hard to make sure you enjoy your stay. There is a variety of food at the different restaurants. I highly recommend this facility. I try to go twice a year, and hope to be back in May.
This is my fourth stay at this facility. The beach is beautiful, and access to the pier is great for excursions. The staff is amazing, and they work really hard to make sure you enjoy your stay. There is a variety of food at the different restaurants. I highly recommend this facility. I try to go twice a year, and hope to be back in May.
8
Deborah
16 feb 2025
·
Loved that there was a walking trail along the beach
Loved that there was a walking trail along the beach
8
Chantel
20 sept 2025
·
Se alojó 1 noche
Seems to be a great dive shop attached to the Dreams HOTEL We spoke with Louisa for future dive vacation , she was impressive to talk to and we look forward to our next Dive vacatwith her.
Seems to be a great dive shop attached to the Dreams HOTEL We spoke with Louisa for future dive vacation , she was impressive to talk to and we look forward to our next Dive vacatwith her.
10
William
3 feb 2025
·
Se alojó 5 noches
We love this resort. We have stayed at Secrets and Dreams at this location. We love how quaint and close restaurants, pools, and activities are soooo close to the beach!! A beautiful view no matter where you are in these properties!
We love this resort. We have stayed at Secrets and Dreams at this location. We love how quaint and close restaurants, pools, and activities are soooo close to the beach!! A beautiful view no matter where you are in these properties!
10
Raphael
7 oct 2025
·
Se alojó 9 noches
I have been staying at this resort for four years. The staff is wonderful! I always get an ocean front room, and the views are amazing. I go twice a year for diving.
I have been staying at this resort for four years. The staff is wonderful! I always get an ocean front room, and the views are amazing. I go twice a year for diving.
10
Kaitryn
13 mar 2025
·
Se alojó 7 noches
The island is small, safe, and beautiful with the best beaches we’ve ever seen.
The island is small, safe, and beautiful with the best beaches we’ve ever seen.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
La gastronomía es irregular: aunque algunos restaurantes y platos son disfrutables y el acceso a Secrets ayuda, muchos reportan una calidad mediocre del buffet, variedad limitada, cierres rotativos con largas esperas y un servicio de habitaciones lento o poco fiable.
Reseñas de huéspedes relacionadas
8
Linda
21 jul 2025
·
Se alojó 6 noches
We thought the resort was nice, no major complaints. We had a swim out pool room and we really liked that. The food could be better as far as choices and it was odd how some buffets wouldn't be open? Nice you could use Secret's facilities, but there buffet's would also be closed on random days. Entertainment was OK at night - nothing great. We did enjoy Hyedy(?) - she did a great job with the water exercise and other fun activities. Overall the stay was nice - just wished there were better food choices and maybe just ONE English speaking channel other the the hotel chanel. Couldn't relax and watch a movie or chill with TV - even though there was a huge TV in the room....
We thought the resort was nice, no major complaints. We had a swim out pool room and we really liked that. The food could be better as far as choices and it was odd how some buffets wouldn't be open? Nice you could use Secret's facilities, but there buffet's would also be closed on random days. Entertainment was OK at night - nothing great. We did enjoy Hyedy(?) - she did a great job with the water exercise and other fun activities. Overall the stay was nice - just wished there were better food choices and maybe just ONE English speaking channel other the the hotel chanel. Couldn't relax and watch a movie or chill with TV - even though there was a huge TV in the room....
8
Anabela
14 ene 2025
·
Se alojó 4 noches
Their customer service is amazing hands-down !! Miguel was one of our favorites with Juan by the pool side !! Coochie Coochie drinks for days hahah Raul made things right for us after knowing for 2 days we didn’t get our complementary bottles in our room. You the man & need to put him at front desk :) Angel was the best for breakfast time. Make sure you go see them at your stay and tip them all well!!! Well deserved for sure & because of them we will be back for service wise . The only thing I can say was disappointed about the resort is that the French restaurant was always closed three days in a row on the days that we call primetime “weekends” food around the restaurants could use more seasonings and real steak .Could use more shows / entertainment at night time as well .The weather was beautiful and scenery around the resort. Felt safe at all times and that’s excellent as they love to say 😉Thank you for our stay & till next time !!
Their customer service is amazing hands-down !! Miguel was one of our favorites with Juan by the pool side !! Coochie Coochie drinks for days hahah Raul made things right for us after knowing for 2 days we didn’t get our complementary bottles in our room. You the man & need to put him at front desk :) Angel was the best for breakfast time. Make sure you go see them at your stay and tip them all well!!! Well deserved for sure & because of them we will be back for service wise . The only thing I can say was disappointed about the resort is that the French restaurant was always closed three days in a row on the days that we call primetime “weekends” food around the restaurants could use more seasonings and real steak .Could use more shows / entertainment at night time as well .The weather was beautiful and scenery around the resort. Felt safe at all times and that’s excellent as they love to say 😉Thank you for our stay & till next time !!
4
Kensley
24 sept 2023
·
Se alojó 4 noches
The resort in Dreams Cozumel was the worst resort I have been to in Mexico. The pools off the rooms were awesome and the beach was amazing. It was nice to be able to use snorkel gear and kayaks without extra charge on the beach. Some of the staff especially Juan Carlos were amazing. Some of the staff were bad and didnt seem like they wanted to be there. Staff was notified about issues in the room and never corrected them. There were 2 shows that were good the rest of the time there wasnt a show. The entertainment wasnt very good. Tried to sell time share immediately upon arrival which was overwhelming after traveling all day. Also, should do that after being able to experience the resort. The food was bad. The ala carte restaurants were way below standards. Oceana at Secrets was the best one we encountered. The buffet was hit or miss but not very many options. Room service was very slow majority of the time. Took 2 hours once and then the food was horrible. The food was the worst part. The spa allowed reservations and then when we got there they said they didnt have space. Reserved hydrotherapy for 4 and got there and said only had 2 spaces and had to go back later. The hydrotherapy was awesome and worth going back for. The drinks were good and most bar staff were decent. Pool and bars close down pretty early for a resort. Had to go to Secrets most of the time. Hope they can turn it around. Has a lot of potential to be amazing!
The resort in Dreams Cozumel was the worst resort I have been to in Mexico. The pools off the rooms were awesome and the beach was amazing. It was nice to be able to use snorkel gear and kayaks without extra charge on the beach. Some of the staff especially Juan Carlos were amazing. Some of the staff were bad and didnt seem like they wanted to be there. Staff was notified about issues in the room and never corrected them. There were 2 shows that were good the rest of the time there wasnt a show. The entertainment wasnt very good. Tried to sell time share immediately upon arrival which was overwhelming after traveling all day. Also, should do that after being able to experience the resort. The food was bad. The ala carte restaurants were way below standards. Oceana at Secrets was the best one we encountered. The buffet was hit or miss but not very many options. Room service was very slow majority of the time. Took 2 hours once and then the food was horrible. The food was the worst part. The spa allowed reservations and then when we got there they said they didnt have space. Reserved hydrotherapy for 4 and got there and said only had 2 spaces and had to go back later. The hydrotherapy was awesome and worth going back for. The drinks were good and most bar staff were decent. Pool and bars close down pretty early for a resort. Had to go to Secrets most of the time. Hope they can turn it around. Has a lot of potential to be amazing!
6
Kevin
13 nov 2025
·
Se alojó 7 noches
Very discouraging to arrive at resort and have no reservations. Dreams blames Expedia, Expedia blames Dreams. Resort staff could only say we have nothing for you, you need to call Expedia. Finally got worked out but resort did not seem very helpful. First room was a little dated and not fully clean so we upgraded at extra cost to better room. Only 2 restaurants opened all week, not the variety or selection we have experienced from other Dreams. Hardly any poolside activities or nighttime activities.
Very discouraging to arrive at resort and have no reservations. Dreams blames Expedia, Expedia blames Dreams. Resort staff could only say we have nothing for you, you need to call Expedia. Finally got worked out but resort did not seem very helpful. First room was a little dated and not fully clean so we upgraded at extra cost to better room. Only 2 restaurants opened all week, not the variety or selection we have experienced from other Dreams. Hardly any poolside activities or nighttime activities.
8
Enrique
9 ene 2026
·
Se alojó 6 noches
The customer service at Dreams was excellent — the staff consistently went above and beyond to make our stay enjoyable. I would especially like to recognize the following team members for their outstanding service: >Virginia, host at Ocean Restaurant — super kind, welcoming, and professional >Ocean Restaurant servers Alejandro & Miguel — attentive, friendly, and provided excellent service >Clara, assistant sommelier — amazing knowledge and great recommendations >Eugenia, bar service — always cheerful and efficient >Roberto, restaurant server (rotating) — professional and attentive >Juan Carlos, beach & pool service — beautiful decorations, incredibly hardworking, and always helpful While the service was exceptional, there were some room issues that were disappointing, and it seems that pre-arrival room checks could be improved—such as checking for non-working lights, clogged sinks, and similar details. Also, although the restaurants offer a good variety, the overall food quality could use some attention and seems to have deteriorated compared to previous stays. Overall, the employees truly made a difference in our experience. With a few improvements in room preparation, management, and food quality, this hotel has the potential to be outstanding.
The customer service at Dreams was excellent — the staff consistently went above and beyond to make our stay enjoyable. I would especially like to recognize the following team members for their outstanding service: >Virginia, host at Ocean Restaurant — super kind, welcoming, and professional >Ocean Restaurant servers Alejandro & Miguel — attentive, friendly, and provided excellent service >Clara, assistant sommelier — amazing knowledge and great recommendations >Eugenia, bar service — always cheerful and efficient >Roberto, restaurant server (rotating) — professional and attentive >Juan Carlos, beach & pool service — beautiful decorations, incredibly hardworking, and always helpful While the service was exceptional, there were some room issues that were disappointing, and it seems that pre-arrival room checks could be improved—such as checking for non-working lights, clogged sinks, and similar details. Also, although the restaurants offer a good variety, the overall food quality could use some attention and seems to have deteriorated compared to previous stays. Overall, the employees truly made a difference in our experience. With a few improvements in room preparation, management, and food quality, this hotel has the potential to be outstanding.
8
Flor
12 ago 2025
·
Se alojó 5 noches
Me gustaron mucho las instalaciones y la playa, en mi opinión lo único que falta es mejorar la gastronomía, los restaurantes que abrían de noche eran lo mejor que tenía por ofrecer, el roomservice me pareció escaso y el menú de pizzería de día, la comida que pedimos tenía muy mal sabor, los postres de buffet y roomservic eran de lo más insípidos y las bebidas todas sabían demasiado a alcohol y como todo el alcocho que ofrecen es de mala calidad sabían desagradables
Me gustaron mucho las instalaciones y la playa, en mi opinión lo único que falta es mejorar la gastronomía, los restaurantes que abrían de noche eran lo mejor que tenía por ofrecer, el roomservice me pareció escaso y el menú de pizzería de día, la comida que pedimos tenía muy mal sabor, los postres de buffet y roomservic eran de lo más insípidos y las bebidas todas sabían demasiado a alcohol y como todo el alcocho que ofrecen es de mala calidad sabían desagradables
8
Allise
9 feb 2024
·
Se alojó 7 noches
The property was beautiful the rooms were amazing. Staff excellent. The food was deplorable.
The property was beautiful the rooms were amazing. Staff excellent. The food was deplorable.
8
Nicolas
2 sept 2025
·
Se alojó 5 noches
Como alguien que ha estado en otro Hoteles Dreams o Secrets, me decepcionó la comida de los restaurantes. Independientemente de la belleza natural o la atencion del personal, si la comida no esta al nivel de lo demas, en lo personal no volveria.
Como alguien que ha estado en otro Hoteles Dreams o Secrets, me decepcionó la comida de los restaurantes. Independientemente de la belleza natural o la atencion del personal, si la comida no esta al nivel de lo demas, en lo personal no volveria.
4
Kiran M
24 may 2025
·
Se alojó 7 noches
Great Sea-view room and comforts. Unfortunately very poor buffet choices all around breakfast/lunch/dinner time. A la carte restaurants mediocare and not open always. Secrets offered slightly better options.
Great Sea-view room and comforts. Unfortunately very poor buffet choices all around breakfast/lunch/dinner time. A la carte restaurants mediocare and not open always. Secrets offered slightly better options.
6
Alicia Marie
28 abr 2024
·
Se alojó 7 noches
The hotel itself is beautiful but the dining options could be a lot better. The pizzeria and the Mayan restaurant were the best food at the hotel. The buffet is very small with not a lot of options. Some of the restaurants the portions are so small you leave still being hungry. Some nights the buffet is closed and you’re only left with a couple options from the restaurants to choose from. They do have room service with some ok food. Definitely don’t get the pizza from room service. It doesn’t compare to the pizza in the pizzeria so that was definitely disappointing. I’m not bashing the hotel because we did have a great time while we were there. Just weren’t pleased with the food options.
The hotel itself is beautiful but the dining options could be a lot better. The pizzeria and the Mayan restaurant were the best food at the hotel. The buffet is very small with not a lot of options. Some of the restaurants the portions are so small you leave still being hungry. Some nights the buffet is closed and you’re only left with a couple options from the restaurants to choose from. They do have room service with some ok food. Definitely don’t get the pizza from room service. It doesn’t compare to the pizza in the pizzeria so that was definitely disappointing. I’m not bashing the hotel because we did have a great time while we were there. Just weren’t pleased with the food options.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
8
Marcelo
26 sept 2026
·
Se alojó 3 noches
Necesitan poner en los baños cambiador para niños
Necesitan poner en los baños cambiador para niños
10
Estela
14 sept 2026
·
Se alojó 2 noches
El hotel estuvo genial para ir con mis niñas de 4 y un año. La playa súper bonita y la habitación swim out con vista al mar da acceso à la playa, es muy agusto para ir con menores. Todo bien gracias
El hotel estuvo genial para ir con mis niñas de 4 y un año. La playa súper bonita y la habitación swim out con vista al mar da acceso à la playa, es muy agusto para ir con menores. Todo bien gracias
6
juan enrique
3 ago 2026
·
Se alojó 5 noches
Llegamos según nuestra habitación era en plan Preferd, lo cual no resultó cierto, tuvimos que esperar para el check inn, la habitación bien en términos generales, no había toallas, las pedimos y no las llevaron, tuvimos que ir por ellas, el buffet bien en términos generales, la playa tienes que caminar aprox entre 150 a 200 mts, ya que donde estábamos era muy pequeña, por lo demás el trato en recepción resultó agradable… nos la pasamos bien pero para lo que pagué por noche $400 dlls aproximadamente es demasiado caro por lo recibido
Llegamos según nuestra habitación era en plan Preferd, lo cual no resultó cierto, tuvimos que esperar para el check inn, la habitación bien en términos generales, no había toallas, las pedimos y no las llevaron, tuvimos que ir por ellas, el buffet bien en términos generales, la playa tienes que caminar aprox entre 150 a 200 mts, ya que donde estábamos era muy pequeña, por lo demás el trato en recepción resultó agradable… nos la pasamos bien pero para lo que pagué por noche $400 dlls aproximadamente es demasiado caro por lo recibido
8
Javier
13 jul 2026
·
Se alojó 4 noches
Un poco desepcionado por la rrason q asta en mi pais me
Un poco desepcionado por la rrason q asta en mi pais me
6
Alicia
13 jul 2026
·
Se alojó 7 noches
Algunos empleados no fueron muy amables durante mi estancia. En la pizzería, el host fue rudo cuando pregunté por una mesa para un grupo grande. La comida del buffet era muy sencilla y sentí que faltó más atención en el servicio; los meseros de la pizzería y del restaurante mediterráneo no regresaban con frecuencia para ofrecer refill de bebidas. También me preocupó ver pájaros en el área del buffet cerca de la comida. Considero que deberían tener estándares más altos de limpieza, higiene y servicio. Hay mucho potencial para mejorar la experiencia de los huéspedes con más capacitación y atención al detalle.
Algunos empleados no fueron muy amables durante mi estancia. En la pizzería, el host fue rudo cuando pregunté por una mesa para un grupo grande. La comida del buffet era muy sencilla y sentí que faltó más atención en el servicio; los meseros de la pizzería y del restaurante mediterráneo no regresaban con frecuencia para ofrecer refill de bebidas. También me preocupó ver pájaros en el área del buffet cerca de la comida. Considero que deberían tener estándares más altos de limpieza, higiene y servicio. Hay mucho potencial para mejorar la experiencia de los huéspedes con más capacitación y atención al detalle.
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Precios para las próximas fechas
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
diciembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-11-03: 292.6398946110535USD
- 2026-11-04: 324.8602041947937USD
- 2026-11-05: 319.8033710005188USD
- 2026-11-06: 332.8534684739685USD
- 2026-11-07: 332.8534684739685USD
- 2026-11-08: 289.6813531864929USD
- 2026-11-09: 289.6813531864929USD
- 2026-11-10: 289.6813531864929USD
- 2026-11-11: 289.6813531864929USD
- 2026-11-12: 302.37775367843625USD
- 2026-11-13: 439.35479898239134USD
- 2026-11-14: 474.0123114555359USD
- 2026-11-15: 302.37775367843625USD
- 2026-11-16: 289.6813531864929USD
- 2026-11-17: 317.6155768496704USD
- 2026-11-18: 302.37775367843625USD
- 2026-11-19: 362.4747863516235USD
- 2026-11-20: 474.0123114555359USD
- 2026-11-21: 425.12409151474USD
- 2026-11-22: 454.98653531021114USD
- 2026-11-23: 332.8534684739685USD
- 2026-11-24: 332.8534684739685USD
- 2026-11-25: 332.8534684739685USD
- 2026-11-26: 362.4747863516235USD
- 2026-11-27: 332.8534684739685USD
- 2026-11-28: 332.8534684739685USD
- 2026-11-29: 341.32131784561153USD
- 2026-11-30: 341.32131784561153USD
- 2026-12-01: 263.43418951126097USD
- 2026-12-02: 272.7456031034088USD
- 2026-12-03: 272.7456031034088USD
- 2026-12-04: 272.7456031034088USD
- 2026-12-05: 331.1555586753845USD
- 2026-12-06: 316.79927406188966USD
- 2026-12-07: 282.91137938690184USD
- 2026-12-08: 283.75451577575683USD
- 2026-12-09: 282.91137938690184USD
- 2026-12-10: 331.1555586753845USD
- 2026-12-11: 331.1555586753845USD
- 2026-12-12: 272.7456031034088USD
- 2026-12-13: 274.74229341293335USD
- 2026-12-14: 265.97562930381775USD
- 2026-12-15: 317.6155768496704USD
- 2026-12-16: 302.37775367843625USD
- 2026-12-17: 302.37775367843625USD
- 2026-12-18: 302.37775367843625USD
- 2026-12-19: 272.7456031034088USD
- 2026-12-20: 272.7456031034088USD
- 2026-12-21: 274.74229341293335USD
- 2026-12-22: 317.6155768496704USD
- 2026-12-23: 272.7456031034088USD
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
- 2026-12-26: NO DATA
- 2026-12-27: NO DATA
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: 344.7063218586731USD
- 2027-01-02: 351.8467636404419USD
- 2027-01-03: 352.8481292866516USD
El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito, tarjetas de débito y efectivo.
- Transacciones sin efectivo disponibles
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: detector de monóxido de carbono, extintor, detector de humo, sistema de seguridad, botiquín de primeros auxilios y barreras de seguridad en las ventanas.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel.
- Hay habitaciones comunicadas o contiguas, sujetas a disponibilidad. Es posible solicitarlas directamente al alojamiento, a través de los datos de contacto que figuran en la confirmación de reserva.
- Es posible pagar todas las transacciones sin dinero en efectivo.
- Este alojamiento acepta huéspedes de cualquier orientación sexual e identidad de género (LGTBQ+ friendly).
Datos del negocio
Número de registro de la propiedad 001-007-006396/2025
Servicios populares
Aparcamiento
Restaurante
Piscina
Servicio de habitaciones
Mostrador turístico
Servicio de tintorería
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Servicio de masajes
Spa y centro de bienestar
Tratamientos corporales
Tratamientos faciales
Club infantil
Bar en la piscina
Desayuno en la habitación
Habitación familiar
Snack Bar/Deli
Actividades
Piscina
Pistas de tenis
Playa privada
Jardín
Playa (cercana)
Buceo
Windsurf
Karaoke
Piscina al aire libre
Música en directo
Evening Entertainment
Muebles de exterior
Pool (Seasonal Outdoor)
Terraza
Fitness Center (nearby)
Servicios
Mostrador turístico
Servicio de tintorería
Guardería infantil/Niñera
Servicio de limpieza
Salones para banquetes
Cambio de divisas
Caja fuerte
Cajero automático
Consigna de equipajes
Zona para fumadores
Registros de entrada y salida exprés
Autoservicio de lavandería
24-Hour Front Desk
Concierge Services
Aparcamiento
Aparcamiento
Aparcamiento gratuito
Parking Onsite
Internet
WiFi gratuito