Dreams Cozumel Cape Resort & Spa
US$ 268
/ noite
Média para setembro
Preços para Dreams Cozumel Cape Resort & Spa
Selecione datas para ver preços e disponibilidade
US$ 268
/ noite
Média para setembro
Média de preços por mês
Em Dreams Cozumel Cape Resort & Spa, a diária custa em média US$ 248 no mês mais barato (agosto) e US$ 464 no mês mais caro (março), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 367 |
| fevereiro | US$ 450 |
| março | US$ 464 |
| abril | US$ 406 |
| maio | US$ 266 |
| junho | US$ 271 |
| julho | US$ 313 |
| agosto | US$ 248 |
| setembro | US$ 268 |
| outubro | US$ 277 |
| novembro | US$ 293 |
| dezembro | US$ 366 |
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Mais caro: março (aprox. US$ 464)
Mais barato: agosto (aprox. US$ 248)
Sobre esta propriedade
Relaxe no spa de serviço completo, onde você pode desfrutar de massagens, tratamentos para o corpo e tratamentos faciais. Após passar o dia na praia particular, você pode aproveitar outras instalações recreativas, como uma piscina externa e...
Comodidades
Relaxe no spa de serviço completo, onde você pode desfrutar de massagens, tratamentos para o corpo e tratamentos faciais. Após passar o dia na praia particular, você pode aproveitar outras instalações recreativas, como uma piscina externa e uma academia. Esta propriedade oferece Wi-Fi de cortesia, serviços de concierge e loja de presentes/banca de jornal.
Comodidades
As comodidades presentes incluem serviço de lavanderia e lavagem a seco, balcão de recepção 24 horas e armazenamento para bagagem. Estacionamento grátis sem manobrista está disponível no local.
Jantar
Saboreie uma especialidade em um dos 4 restaurantes nesta propriedade ou hospede-se no local e aproveite o serviço de quarto 24 horas. Há também petiscos disponíveis na cafeteria. Quando você está com vontade de tomar uma bebida refrescante, pode visitar um bar ao lado da piscina ou um dos 2 bares/lounges ou 2 bares na praia.
Quartos
Sinta-se em casa em um de nossos 154 quartos com decoração individual, com frigobares e TVs de tela plana. Durante a estadia, as TVs com canais via satélite garantem a sua diversão. Banheiros apresentam chuveiros com chuveiros com efeito de chuva e secadores de cabelo. As comodidades incluem telefones, além de cofres e cafeteiras/chaleiras.
Localização
Em Cozumel, Dreams Cozumel Cape Resort & Spa - All Inclusive fica a apenas 4 minuto(s) de caminhada de Playa Paraíso e a 2 minuto(s) de carro de Mr. Sancho's Beach Club. Esta propriedade com tudo incluído fica a 1,7 km de Playa Mia Grand Beach & Water Park e a 4,8 km de Playa San Francisco.
Lugares próximos
Parque Nacional Arrecifes de Cozumel(0.1 milhas)
Playa Paraíso(0.2 milhas)
Mr. Sancho's Beach Club(1 milhas)
Playa Mia Grand Beach & Water Park(1.1 milhas)
Playa Corona(2 milhas)
Nachi Cocom Beach Club & Water Sport Center(2 milhas)
Chankanaab Beach Adventure Park(2.6 milhas)
Parque Nacional Kootenay(2.9 milhas)
Playa San Francisco(3 milhas)
Playa Palancar(4.2 milhas)
Recife Paso del Cedral(4.2 milhas)
Praia El Cielo(6.1 milhas)
Terminal Marítimo Puerta Maya(6.2 milhas)
We B Divin' Cozumel(6.2 milhas)
El Cedral(6.2 milhas)
O aeroporto mais próximo fica a Aeroporto Internacional de Cozumel (CZM)(9.9 milhas)
Estacionamento
Restaurante
Piscina
Serviço de quarto
Balcão de turismo
Lavagem a seco
Localização
Carretera Costera Sur Km 12.9 Zona Hotelera Sur, Estado de Quintana Roo, México
Parque Nacional Arrecifes de Cozumel (0.1 milhas)
Playa Paraíso (0.2 milhas)
Mr. Sancho's Beach Club (1 milhas)
Playa Mia Grand Beach & Water Park (1.1 milhas)
Playa Corona (2 milhas)
Nachi Cocom Beach Club & Water Sport Center (2 milhas)
Opções de quarto
1
Suíte família
Detalhes do quarto
1 Cama De Casal Extragrande
e 2 Camas De Casal Grandes
Acomoda 4
Ar condicionadoCamas dobráveis ou extras (gratuitas)Área de trabalho do notebook
3
Suíte júnior, 2 camas de casal, vista para a piscina
Detalhes do quarto
2 Camas De Casal
Acomoda 4
Ar condicionadoCamas dobráveis ou extras (gratuitas)Banheiro privativo
4
Suíte júnior, 1 cama King, de frente para o oceano (Preferred Club)
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
Ar condicionadoCamas dobráveis ou extras (gratuitas)Sofá-cama
2
Suíte club, 1 cama King (Preferred Club Master Suite Swim Out)
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 3
Ar condicionadoCamas dobráveis ou extras (gratuitas)Banheiro privativo
2
Suíte club, 2 quartos, de frente para a praia (Preferred Club Master Suite Swim Out)
Detalhes do quarto
1 Cama De Casal Extragrande
e 2 Camas De Casal Grandes
Acomoda 6
Ar condicionadoCamas dobráveis ou extras (gratuitas)Área de trabalho do notebook
4
Suíte júnior, 2 camas de casal, vista para a piscina (Swim Out)
Detalhes do quarto
2 Camas De Casal
Acomoda 4
Ar condicionadoCamas dobráveis ou extras (gratuitas)Banheiro privativo
3
Suíte club, 1 cama King, de frente para o oceano (Preferred Club Master Suite)
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 3
Ar condicionadoCamas dobráveis ou extras (gratuitas)Banheiro privativo
2
Suíte club, 1 cama King, vista para a piscina (Preferred Club Master Suite)
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 3
Ar condicionadoCamas dobráveis ou extras (gratuitas)Banheiro privativo
3
Suíte júnior, 1 cama King, vista para a piscina
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 3
Ar condicionadoCamas dobráveis ou extras (gratuitas)Banheiro privativo
4
Suíte júnior, 1 cama King, vista para a piscina (Swim Out)
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 3
Ar condicionadoCamas dobráveis ou extras (gratuitas)Banheiro privativo
4
Suíte família (Preferred Club)
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Acomoda 4
Ar condicionadoCamas dobráveis ou extras (gratuitas)Sofá-cama
3
Suíte júnior, 2 camas de casal, vista para o oceano
Detalhes do quarto
2 Camas De Casal
Acomoda 4
Ar condicionadoCamas dobráveis ou extras (gratuitas)Banheiro privativo
4
Suíte júnior, 2 camas de casal, de frente para o oceano (Preferred Club)
Detalhes do quarto
2 Camas De Casal
Acomoda 3
Ar condicionadoCamas dobráveis ou extras (gratuitas)Sofá-cama
4
Suíte júnior, 2 camas de casal (Tropical View)
Detalhes do quarto
2 Camas De Casal
Acomoda 4
Ar condicionadoCamas dobráveis ou extras (gratuitas)Banheiro privativo
3
Suíte júnior, 1 cama King, vista para o oceano
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 3
Ar condicionadoCamas dobráveis ou extras (gratuitas)Banheiro privativo
3
Suíte club, 1 cama King, de frente para a praia (Preferred Club Master Suite)
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 3
Ar condicionadoCamas dobráveis ou extras (gratuitas)Banheiro privativo
3
Suíte júnior, 1 cama King, de frente para a praia (Preferred Club - Swim Out)
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
Ar condicionadoCamas dobráveis ou extras (gratuitas)Sofá-cama
5
Suíte, 1 cama King, vista para o oceano (Preferred Club Penthouse)
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
Ar condicionadoCamas dobráveis ou extras (gratuitas)Banheiro privativoPiscina privativa
4
Suíte júnior, 2 camas de casal, de frente para a praia (Preferred Club - Swim Out)
Detalhes do quarto
2 Camas De Casal
Acomoda 3
Ar condicionadoCamas dobráveis ou extras (gratuitas)Sofá-cama
Avaliações dos hóspedes sobre Dreams Cozumel Cape Resort & Spa
8
Bom
Com base em 511 avaliações verificadas
Opinião dos hóspedes
Resumo gerado por IA com base em avaliações recentes dos hóspedes
No Dreams Cozumel Cape Resort & Spa, os hóspedes frequentemente elogiam a simpatia da equipe, a vista para o oceano e o snorkeling, além do acesso aos resorts vizinhos Secrets e Sunscape, mas relatam desvantagens como comida inconsistente, fechamento rotativo de restaurantes e problemas de manutenção dos quartos ou das instalações.
Leia maisIsso foi útil?
Opinião dos hóspedes
No Dreams Cozumel Cape Resort & Spa, os hóspedes frequentemente elogiam a simpatia da equipe, a vista para o oceano e o snorkeling, além do acesso aos resorts vizinhos Secrets e Sunscape, mas relatam desvantagens como comida inconsistente, fechamento rotativo de restaurantes e problemas de manutenção dos quartos ou das instalações.
Muitos destacam os quartos com acesso direto ao mar e piscina, o snorkeling na praia e a conveniência de usar os resorts vizinhos. As frustrações frequentes incluem apresentações com forte pressão de vendas, uma piscina pequena ou ocasionalmente fria, assentos limitados na praia, costa rochosa ou com algas, e entretenimento escasso. Espere uma estadia à beira-mar mais compacta, com serviço atencioso e vistas deslumbrantes, ideal para viajantes que priorizam o acesso ao oceano em vez da variedade de um resort grande.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Comodidades
As instalações são menores no lado do Dreams (uma piscina principal e espreguiçadeiras limitadas), mas os hóspedes podem usar as piscinas, restaurantes e spa dos vizinhos Secrets e Sunscape. O snorkeling é popular, embora a costa seja rochosa, e a disponibilidade de cadeiras pode ser limitada.
Avaliações dos hóspedes relacionadas
10
Ruth
10 de nov. de 2024
·
Hospedou-se por 3 noites
Ignore the timeshare/ hotel points pressure . They say an hour out meeting took 2 1/2 hours and 6 sellers and we still said no . Spa facilities are wonderful Staff is friendly and pool options are lovely
Ignore the timeshare/ hotel points pressure . They say an hour out meeting took 2 1/2 hours and 6 sellers and we still said no . Spa facilities are wonderful Staff is friendly and pool options are lovely
8
Jonathan
6 de abr. de 2025
·
Hospedou-se por 7 noites
The location of all the rooms and restaurants have great views of the ocean. The buildings are not in great repair and show signs of age. Buffet food is not great. The restaurant Olio was good and the Secrets food was nice. The pool at Dreams is in great shape and clean. The sister resorts pools are aged and dirty. Beach was nice but rocky. Entertainment team was great.
The location of all the rooms and restaurants have great views of the ocean. The buildings are not in great repair and show signs of age. Buffet food is not great. The restaurant Olio was good and the Secrets food was nice. The pool at Dreams is in great shape and clean. The sister resorts pools are aged and dirty. Beach was nice but rocky. Entertainment team was great.
8
Steven R
2 de dez. de 2025
·
Hospedou-se por 4 noites
Great property overall, but small pool, limited dining options. Do not recommend agreeing to the sales pitch. Beach is adequate, lots of rock, so bring water shoes.
Great property overall, but small pool, limited dining options. Do not recommend agreeing to the sales pitch. Beach is adequate, lots of rock, so bring water shoes.
8
Curtis Leroy
1 de mai. de 2025
·
Hospedou-se por 7 noites
Overall, we really enjoyed our stay. I think it depends what you're looking for. It's a smaller, more intimate (albeit family-filled) resort without the amenities and selection of larger places, perfect for my wife and me (both retired)--but brings advantages and disadvantages. Great: attentive staff, walkable (5 min, end-to-end), good restaurants (no reservations needed), oceanside room really was right on top of the ocean, beach waiter service, snorkeling from the beach, small, casual shows each night outside the bar (Karaoke, Magic, etc.). Less-than-great: limited buffet, Preferred upgrade basically just meant a better view and access to restaurants at adjacent Sunscape & Secrets via shuttle cart and room service, small (and sometimes loud) pool, no 24-hour food/drink locales, some places could use more maintenance attention. All that being said, we would book there for our next visit to Cozumel.
Overall, we really enjoyed our stay. I think it depends what you're looking for. It's a smaller, more intimate (albeit family-filled) resort without the amenities and selection of larger places, perfect for my wife and me (both retired)--but brings advantages and disadvantages. Great: attentive staff, walkable (5 min, end-to-end), good restaurants (no reservations needed), oceanside room really was right on top of the ocean, beach waiter service, snorkeling from the beach, small, casual shows each night outside the bar (Karaoke, Magic, etc.). Less-than-great: limited buffet, Preferred upgrade basically just meant a better view and access to restaurants at adjacent Sunscape & Secrets via shuttle cart and room service, small (and sometimes loud) pool, no 24-hour food/drink locales, some places could use more maintenance attention. All that being said, we would book there for our next visit to Cozumel.
10
Melissa Caroline
6 de mar. de 2025
·
Hospedou-se por 7 noites
Beautiful! Access to Sunscape and Secrets facilities is a big bonus!
Beautiful! Access to Sunscape and Secrets facilities is a big bonus!
10
William
3 de fev. de 2025
·
Hospedou-se por 5 noites
We love this resort. We have stayed at Secrets and Dreams at this location. We love how quaint and close restaurants, pools, and activities are soooo close to the beach!! A beautiful view no matter where you are in these properties!
We love this resort. We have stayed at Secrets and Dreams at this location. We love how quaint and close restaurants, pools, and activities are soooo close to the beach!! A beautiful view no matter where you are in these properties!
8
Michael
4 de nov. de 2025
·
Hospedou-se por 7 noites
We liked the accessibility to Secrets. We actually ate a lot of the meals at Secrets. The pool volleyball was a lot of fun. Snorkeling was good. Lots of good beach for long walks. We will return to this resort after the renovation of Sunscape into a larger dreams/ secrets.
We liked the accessibility to Secrets. We actually ate a lot of the meals at Secrets. The pool volleyball was a lot of fun. Snorkeling was good. Lots of good beach for long walks. We will return to this resort after the renovation of Sunscape into a larger dreams/ secrets.
6
Jesse
16 de abr. de 2025
·
Hospedou-se por 7 noites
The place was clean and the service was excellent. The food is average, and authentic mexican cuisine is surprisingly limited. The dinner entertainment was terrible. Fir instance, the Mayan Dinner hosted by the sister resort Secrets Aura. It is nothing like the advertisement video they promote, and most of the dinner guests around us were visibly displeased with the quality of both the food and the entertainment. The spa services were amazing! We had hydrotherapy, a couple's massage, and reflexology treatment. Best spa we have been to! The sandy beach is beautiful, but the shoreline is very rocky, so bring swim shoes to protect your feet if you plan to swim or snorkel.
The place was clean and the service was excellent. The food is average, and authentic mexican cuisine is surprisingly limited. The dinner entertainment was terrible. Fir instance, the Mayan Dinner hosted by the sister resort Secrets Aura. It is nothing like the advertisement video they promote, and most of the dinner guests around us were visibly displeased with the quality of both the food and the entertainment. The spa services were amazing! We had hydrotherapy, a couple's massage, and reflexology treatment. Best spa we have been to! The sandy beach is beautiful, but the shoreline is very rocky, so bring swim shoes to protect your feet if you plan to swim or snorkel.
8
Sherry
18 de jan. de 2024
·
Hospedou-se por 7 noites
Nice property, Annato's restaurant was excellent but not open every day. Pizza restaurant only open for lunch, buffet was okay but not great. Only 1 pool and small beach within Dreams property, however Dreams, Secrets and Sunscape Sabor are all connected. Secrets (adults only) has the best beach and pools.
Nice property, Annato's restaurant was excellent but not open every day. Pizza restaurant only open for lunch, buffet was okay but not great. Only 1 pool and small beach within Dreams property, however Dreams, Secrets and Sunscape Sabor are all connected. Secrets (adults only) has the best beach and pools.
8
Michael
18 de fev. de 2025
·
Hospedou-se por 8 noites
Staying at Dreams we could eat at Secret and Sunscape resorts. The food was excellent presentation,variety and good. Only struggle was getting lounging chairs by ocean. Very few with umbrellas. The bed in the room was bad. Overall great vacation.
Staying at Dreams we could eat at Secret and Sunscape resorts. The food was excellent presentation,variety and good. Only struggle was getting lounging chairs by ocean. Very few with umbrellas. The bed in the room was bad. Overall great vacation.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Limpeza
A opinião sobre a limpeza é variada: muitos relatam quartos limpos ou impecáveis, enquanto outros mencionam mofo ou cheiro de umidade, insetos, áreas de circulação ou banheiros sujos, e piscinas ou áreas comuns mal conservadas.
Avaliações dos hóspedes relacionadas
6
Colleen
26 de fev. de 2025
·
Hospedou-se por 5 noites
The staff was helpful and wonderful to be around. The resort is all inclusive, the food at every restaurant was terrible, seemed as if everything was microwaved from Costco. After the 2nd night of our stay, we would take taxi to downtown to dine off property. Housekeeping would only refresh items if requested- needed to ask for the basics like more toilet paper. Each morning of our stay, pool towels were unavailable and when stocked, limit one per person. The pool and beach furniture were old, uncomfortable and covered in mold. Not enough pool/beach furniture for the guests. To obtain a chair, you needed to get it before 7am or you would not have a place to relax. Public restrooms had doors that didn’t close and needed to be better serviced. For the cost of what I paid per night, I was expecting higher quality food and better amenities.
The staff was helpful and wonderful to be around. The resort is all inclusive, the food at every restaurant was terrible, seemed as if everything was microwaved from Costco. After the 2nd night of our stay, we would take taxi to downtown to dine off property. Housekeeping would only refresh items if requested- needed to ask for the basics like more toilet paper. Each morning of our stay, pool towels were unavailable and when stocked, limit one per person. The pool and beach furniture were old, uncomfortable and covered in mold. Not enough pool/beach furniture for the guests. To obtain a chair, you needed to get it before 7am or you would not have a place to relax. Public restrooms had doors that didn’t close and needed to be better serviced. For the cost of what I paid per night, I was expecting higher quality food and better amenities.
6
Greskelly C Diaz
19 de nov. de 2024
·
Hospedou-se por 4 noites
It was not clean dirty walls and cushions in the chairs. The bedding set looked run down. The electricity went off.
It was not clean dirty walls and cushions in the chairs. The bedding set looked run down. The electricity went off.
2
Precious
17 de set. de 2025
·
Hospedou-se por 4 noites
This was the worst all-inclusive and vacation experience of my life. The room conditions were not to the level of the advertised standard. I had a room with several bugs and roaches, water leaks, mold and the food was not consumable. They finally changes my room after 2 days to a down gradec and never gave me a refund for the swimout room I paid for. I feel scammed with all of the false advertising. I had to travel through an abandoned resort to get to Secrets where they didnt have enough space to accomidate guests I will never go to this resort or recommend it to anyone. I have pictures to support the filthy room they gave me.
This was the worst all-inclusive and vacation experience of my life. The room conditions were not to the level of the advertised standard. I had a room with several bugs and roaches, water leaks, mold and the food was not consumable. They finally changes my room after 2 days to a down gradec and never gave me a refund for the swimout room I paid for. I feel scammed with all of the false advertising. I had to travel through an abandoned resort to get to Secrets where they didnt have enough space to accomidate guests I will never go to this resort or recommend it to anyone. I have pictures to support the filthy room they gave me.
6
Elton Veliz
14 de ago. de 2024
·
Hospedou-se por 4 noites
Very limited selection at buffets. Cleanliness of resort, specifically restrooms, was sub par. Both the safe and the in room scale did not work. Doors to hotel room didn’t close correctly.
Very limited selection at buffets. Cleanliness of resort, specifically restrooms, was sub par. Both the safe and the in room scale did not work. Doors to hotel room didn’t close correctly.
2
Rachel Lauren
13 de ago. de 2024
·
Hospedou-se por 7 noites
Our first room was bug infested and not the cleanest
Our first room was bug infested and not the cleanest
10
Kevin
16 de set. de 2024
·
Hospedou-se por 2 noites
Basic room (garden view) we purchased on Expedia was upgraded to ocean view king. The views were spectacular and the room was immaculate. We have stayed at Dreams several times over the last 2 years and it still looks new and modern. Mini fridge was stocked and fresh fruit and chocolates were on the table. At this point, our travel-day stress began to fade. Since it had been a year since our previous visit, we still decided to walk around and check out the resort and see if we noticed any changes. We found the pools to be clean and clear, the bars were stocked with premium liquor, and re-invigorated menu items at the restaurants. Staff were courteous, polite and responsive. It’s hard to think of anything negative to say. If I had to say something negative about our experience, it would be that the house wine was not that palatable. Noteworthy: Karina - experienced, helpful manager Vicky - beach-side server with excellent memory Gloria - BEST omelet maker Alejandro, Fernando, Darvin- favorite restaurant staff Amilcar - hard working bell boy and always has a smile on his face Angel - expert at beach bar & Olio’s bar Rooms come with steamer, 5-10 hangers, and hair dryer. Pillows are fluffy and we slept so well! Plenty of outlets for charging all of your devices. Wifi even works while on the beach.
Basic room (garden view) we purchased on Expedia was upgraded to ocean view king. The views were spectacular and the room was immaculate. We have stayed at Dreams several times over the last 2 years and it still looks new and modern. Mini fridge was stocked and fresh fruit and chocolates were on the table. At this point, our travel-day stress began to fade. Since it had been a year since our previous visit, we still decided to walk around and check out the resort and see if we noticed any changes. We found the pools to be clean and clear, the bars were stocked with premium liquor, and re-invigorated menu items at the restaurants. Staff were courteous, polite and responsive. It’s hard to think of anything negative to say. If I had to say something negative about our experience, it would be that the house wine was not that palatable. Noteworthy: Karina - experienced, helpful manager Vicky - beach-side server with excellent memory Gloria - BEST omelet maker Alejandro, Fernando, Darvin- favorite restaurant staff Amilcar - hard working bell boy and always has a smile on his face Angel - expert at beach bar & Olio’s bar Rooms come with steamer, 5-10 hangers, and hair dryer. Pillows are fluffy and we slept so well! Plenty of outlets for charging all of your devices. Wifi even works while on the beach.
4
Susan
5 de ago. de 2024
·
Hospedou-se por 4 noites
Lots of trash next to breezeway outside our room, staff acted put out when ordering a drink, couldn’t get a coke for breakfast because bar wasn’t opened yet, very rocky at edge of water, food not covered on buffet bar, birds were eating on it
Lots of trash next to breezeway outside our room, staff acted put out when ordering a drink, couldn’t get a coke for breakfast because bar wasn’t opened yet, very rocky at edge of water, food not covered on buffet bar, birds were eating on it
4
Scott
14 de ago. de 2025
·
Hospedou-se por 7 noites
We will not return. We went last year and had such a good time my husband and I went back again this year. We will not return. Hyatt took over this property a couple of years ago and are making changes in all the wrong ways. The food quality went from excellent to mediocre at best. We were woken up each morning at 8:30 by construction workers using a jack-hammer right outside our door (no exaggeration!). When we complained about the noise we were told we could change rooms if we felt it was necessary, but not until 3:00 or 4:00. There were no other concessions or solutions offered and the manager never contacted us (no surprise there). Our swim-out pool had a ring of green slime on the walls around it. I watched them clean the pool walls every day last year and not once this year. Overall, the property looks run-down. On the positive side, the snorkeling from the beach is excellent.
We will not return. We went last year and had such a good time my husband and I went back again this year. We will not return. Hyatt took over this property a couple of years ago and are making changes in all the wrong ways. The food quality went from excellent to mediocre at best. We were woken up each morning at 8:30 by construction workers using a jack-hammer right outside our door (no exaggeration!). When we complained about the noise we were told we could change rooms if we felt it was necessary, but not until 3:00 or 4:00. There were no other concessions or solutions offered and the manager never contacted us (no surprise there). Our swim-out pool had a ring of green slime on the walls around it. I watched them clean the pool walls every day last year and not once this year. Overall, the property looks run-down. On the positive side, the snorkeling from the beach is excellent.
6
Marie
13 de ago. de 2024
·
Hospedou-se por 7 noites
We loved snorkeling from the beach every day. There were a lot of sea creatures to discover. The grounds were nice, but certainly not immaculate. There was trash that was outside of rooms in the grass that was never disposed of despite being brought to the resorts attention. We got suckered into a high-pressure sales pitch that was pitched to us as only an advertisement for the other Hyatt hotels and resorts. This advertisement was only supposed to be 90 minutes…150 minutes later, we finally got out of it with the gifts they promised…won’t do that again! We should’ve known better, but we trusted that the concierge was being honest with us.
We loved snorkeling from the beach every day. There were a lot of sea creatures to discover. The grounds were nice, but certainly not immaculate. There was trash that was outside of rooms in the grass that was never disposed of despite being brought to the resorts attention. We got suckered into a high-pressure sales pitch that was pitched to us as only an advertisement for the other Hyatt hotels and resorts. This advertisement was only supposed to be 90 minutes…150 minutes later, we finally got out of it with the gifts they promised…won’t do that again! We should’ve known better, but we trusted that the concierge was being honest with us.
6
jennifer
13 de fev. de 2026
·
Hospedou-se por 4 noites
Rooms were clean but the walkways were very dirty. Looked like no one mopped the hallways in days. Ongoing construction at the beach was very loud. Would not have stayed at Dreams if we were aware of the loud noise at the beach.
Rooms were clean but the walkways were very dirty. Looked like no one mopped the hallways in days. Ongoing construction at the beach was very loud. Would not have stayed at Dreams if we were aware of the loud noise at the beach.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Quartos
Muitos hóspedes apreciaram a vista para o oceano e os quartos com acesso direto à piscina, com vários notando camas confortáveis e layouts espaçosos. Outros mencionam decoração datada, isolamento acústico limitado ou barulho de construção, e Wi-Fi ou opções de TV instáveis.
Avaliações dos hóspedes relacionadas
6
Shawna
18 de fev. de 2024
·
Hospedou-se por 6 noites
The food was aweful. The internet was not very good either. Wasn’t worth the money.
The food was aweful. The internet was not very good either. Wasn’t worth the money.
10
JOHN KYLE
26 de abr. de 2024
·
Hospedou-se por 5 noites
Swim out room ocean front worth every penny!!!
Swim out room ocean front worth every penny!!!
8
Linda
21 de jul. de 2025
·
Hospedou-se por 6 noites
We thought the resort was nice, no major complaints. We had a swim out pool room and we really liked that. The food could be better as far as choices and it was odd how some buffets wouldn't be open? Nice you could use Secret's facilities, but there buffet's would also be closed on random days. Entertainment was OK at night - nothing great. We did enjoy Hyedy(?) - she did a great job with the water exercise and other fun activities. Overall the stay was nice - just wished there were better food choices and maybe just ONE English speaking channel other the the hotel chanel. Couldn't relax and watch a movie or chill with TV - even though there was a huge TV in the room....
We thought the resort was nice, no major complaints. We had a swim out pool room and we really liked that. The food could be better as far as choices and it was odd how some buffets wouldn't be open? Nice you could use Secret's facilities, but there buffet's would also be closed on random days. Entertainment was OK at night - nothing great. We did enjoy Hyedy(?) - she did a great job with the water exercise and other fun activities. Overall the stay was nice - just wished there were better food choices and maybe just ONE English speaking channel other the the hotel chanel. Couldn't relax and watch a movie or chill with TV - even though there was a huge TV in the room....
8
Ken
22 de fev. de 2023
·
Hospedou-se por 7 noites
The view was amazing. Rooms were a bit damp but nice.
The view was amazing. Rooms were a bit damp but nice.
8
Gregory or Shelina
12 de mar. de 2024
·
Hospedou-se por 14 noites
Dreams was beautiful but very small. Our room was an oceanfront swim up and it had the most amazing view literally steps from the ocean. If staying at this resort the ocean front buildings are the only ones I recommend. The pool was warm and the location was beyond perfect. The bed was a bit hard, but I like my bed crazy soft. The bathroom was big, clean, and no mold. The restraunts were beautiful and the food was ok. Certain dishes were delicious and others a bit bland. It is an AI after all. Their chicken mole was delicious and by far my favorite dish. The staff was awesome and really made the trip great. It is a family resort so you may be next to a family with 2 or 3 rowdy kiddos. For this reason I am not sure I would return. If they had an adults only building I absolutely would. <3. Happy travels!
Dreams was beautiful but very small. Our room was an oceanfront swim up and it had the most amazing view literally steps from the ocean. If staying at this resort the ocean front buildings are the only ones I recommend. The pool was warm and the location was beyond perfect. The bed was a bit hard, but I like my bed crazy soft. The bathroom was big, clean, and no mold. The restraunts were beautiful and the food was ok. Certain dishes were delicious and others a bit bland. It is an AI after all. Their chicken mole was delicious and by far my favorite dish. The staff was awesome and really made the trip great. It is a family resort so you may be next to a family with 2 or 3 rowdy kiddos. For this reason I am not sure I would return. If they had an adults only building I absolutely would. <3. Happy travels!
10
Kevin
16 de set. de 2024
·
Hospedou-se por 2 noites
Basic room (garden view) we purchased on Expedia was upgraded to ocean view king. The views were spectacular and the room was immaculate. We have stayed at Dreams several times over the last 2 years and it still looks new and modern. Mini fridge was stocked and fresh fruit and chocolates were on the table. At this point, our travel-day stress began to fade. Since it had been a year since our previous visit, we still decided to walk around and check out the resort and see if we noticed any changes. We found the pools to be clean and clear, the bars were stocked with premium liquor, and re-invigorated menu items at the restaurants. Staff were courteous, polite and responsive. It’s hard to think of anything negative to say. If I had to say something negative about our experience, it would be that the house wine was not that palatable. Noteworthy: Karina - experienced, helpful manager Vicky - beach-side server with excellent memory Gloria - BEST omelet maker Alejandro, Fernando, Darvin- favorite restaurant staff Amilcar - hard working bell boy and always has a smile on his face Angel - expert at beach bar & Olio’s bar Rooms come with steamer, 5-10 hangers, and hair dryer. Pillows are fluffy and we slept so well! Plenty of outlets for charging all of your devices. Wifi even works while on the beach.
Basic room (garden view) we purchased on Expedia was upgraded to ocean view king. The views were spectacular and the room was immaculate. We have stayed at Dreams several times over the last 2 years and it still looks new and modern. Mini fridge was stocked and fresh fruit and chocolates were on the table. At this point, our travel-day stress began to fade. Since it had been a year since our previous visit, we still decided to walk around and check out the resort and see if we noticed any changes. We found the pools to be clean and clear, the bars were stocked with premium liquor, and re-invigorated menu items at the restaurants. Staff were courteous, polite and responsive. It’s hard to think of anything negative to say. If I had to say something negative about our experience, it would be that the house wine was not that palatable. Noteworthy: Karina - experienced, helpful manager Vicky - beach-side server with excellent memory Gloria - BEST omelet maker Alejandro, Fernando, Darvin- favorite restaurant staff Amilcar - hard working bell boy and always has a smile on his face Angel - expert at beach bar & Olio’s bar Rooms come with steamer, 5-10 hangers, and hair dryer. Pillows are fluffy and we slept so well! Plenty of outlets for charging all of your devices. Wifi even works while on the beach.
6
Kevin
13 de nov. de 2025
·
Hospedou-se por 7 noites
Very discouraging to arrive at resort and have no reservations. Dreams blames Expedia, Expedia blames Dreams. Resort staff could only say we have nothing for you, you need to call Expedia. Finally got worked out but resort did not seem very helpful. First room was a little dated and not fully clean so we upgraded at extra cost to better room. Only 2 restaurants opened all week, not the variety or selection we have experienced from other Dreams. Hardly any poolside activities or nighttime activities.
Very discouraging to arrive at resort and have no reservations. Dreams blames Expedia, Expedia blames Dreams. Resort staff could only say we have nothing for you, you need to call Expedia. Finally got worked out but resort did not seem very helpful. First room was a little dated and not fully clean so we upgraded at extra cost to better room. Only 2 restaurants opened all week, not the variety or selection we have experienced from other Dreams. Hardly any poolside activities or nighttime activities.
10
Darren James
23 de dez. de 2024
·
Hospedou-se por 5 noites
Neighbors where really loud could hear every little thing they did. Over all was a nice stay
Neighbors where really loud could hear every little thing they did. Over all was a nice stay
10
Larry
3 de out. de 2025
·
Hospedou-se por 3 noites
My room had a wonderful view of the ocean and was very clean. Despite being next to the ocean the room was not musty. The staff was friendly and helpful with anything needed. i will certainly be back.
My room had a wonderful view of the ocean and was very clean. Despite being next to the ocean the room was not musty. The staff was friendly and helpful with anything needed. i will certainly be back.
2
Jarmila
12 de out. de 2025
·
Hospedou-se por 7 noites
There is a reconstruction going on. You hear all noise during the day. It doesn’t feel like a vacation. The beach has seaweed issues. The restaurants are closed frequently. The regular staff which provides the service is very nice and they will do everything for you, but we met some nasty and very rude staff members as well who called themselves “supervisors”. Generally will not recommend this resort (Dreams at Cozumel). There are so many other nice places to be.
There is a reconstruction going on. You hear all noise during the day. It doesn’t feel like a vacation. The beach has seaweed issues. The restaurants are closed frequently. The regular staff which provides the service is very nice and they will do everything for you, but we met some nasty and very rude staff members as well who called themselves “supervisors”. Generally will not recommend this resort (Dreams at Cozumel). There are so many other nice places to be.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Serviço
A equipe é amplamente elogiada por sua simpatia e dedicação em todo o resort e em suas propriedades irmãs, com muitas menções notáveis. No entanto, os hóspedes também relatam ocasiões de grosseria ou respostas lentas, atrasos no check-in e pressão persistente para vendas de pacotes de assinatura.
Avaliações dos hóspedes relacionadas
10
Sandra
19 de nov. de 2024
·
Hospedou-se por 7 noites
We had an incredibly long wait for our room, but once it was ready, the team did everything they could to make up for it! The room was incredible, the AC worked great, the mini bar was restocked very regularly. Karina at the desk was great, and ALL of the staff at all restaurants and bars were amazing! It is a nice, quiet resort, with all the amenities you can want. The food was excellent, we enjoyed all of the a la carte restaurants, more than once. We could have gone to the sister resorts for meals too, but didn't feel like we needed to! The snorkeling of the beach was excellent, we went in every day. Overall incredibly happy with our stay, and we will gladly return for another trip!
We had an incredibly long wait for our room, but once it was ready, the team did everything they could to make up for it! The room was incredible, the AC worked great, the mini bar was restocked very regularly. Karina at the desk was great, and ALL of the staff at all restaurants and bars were amazing! It is a nice, quiet resort, with all the amenities you can want. The food was excellent, we enjoyed all of the a la carte restaurants, more than once. We could have gone to the sister resorts for meals too, but didn't feel like we needed to! The snorkeling of the beach was excellent, we went in every day. Overall incredibly happy with our stay, and we will gladly return for another trip!
10
Katelyn
22 de jul. de 2024
·
Hospedou-se por 7 noites
We love staying at Dreams Cozumel because the staff are all wonderful! They make you feel like home away from home in paradise. We especially enjoyed Miguel at the pools, Jonathan at the bars, Julio in the World Cafe and Gloria who made delicious omelets each day! We also ventured over to Secrets and Sunscape since it’s included for meals and activities. Mily at the Sunscaoe front desk was so helpful!
We love staying at Dreams Cozumel because the staff are all wonderful! They make you feel like home away from home in paradise. We especially enjoyed Miguel at the pools, Jonathan at the bars, Julio in the World Cafe and Gloria who made delicious omelets each day! We also ventured over to Secrets and Sunscape since it’s included for meals and activities. Mily at the Sunscaoe front desk was so helpful!
8
Anabela
14 de jan. de 2025
·
Hospedou-se por 4 noites
Their customer service is amazing hands-down !! Miguel was one of our favorites with Juan by the pool side !! Coochie Coochie drinks for days hahah Raul made things right for us after knowing for 2 days we didn’t get our complementary bottles in our room. You the man & need to put him at front desk :) Angel was the best for breakfast time. Make sure you go see them at your stay and tip them all well!!! Well deserved for sure & because of them we will be back for service wise . The only thing I can say was disappointed about the resort is that the French restaurant was always closed three days in a row on the days that we call primetime “weekends” food around the restaurants could use more seasonings and real steak .Could use more shows / entertainment at night time as well .The weather was beautiful and scenery around the resort. Felt safe at all times and that’s excellent as they love to say 😉Thank you for our stay & till next time !!
Their customer service is amazing hands-down !! Miguel was one of our favorites with Juan by the pool side !! Coochie Coochie drinks for days hahah Raul made things right for us after knowing for 2 days we didn’t get our complementary bottles in our room. You the man & need to put him at front desk :) Angel was the best for breakfast time. Make sure you go see them at your stay and tip them all well!!! Well deserved for sure & because of them we will be back for service wise . The only thing I can say was disappointed about the resort is that the French restaurant was always closed three days in a row on the days that we call primetime “weekends” food around the restaurants could use more seasonings and real steak .Could use more shows / entertainment at night time as well .The weather was beautiful and scenery around the resort. Felt safe at all times and that’s excellent as they love to say 😉Thank you for our stay & till next time !!
8
Enrique
9 de jan. de 2026
·
Hospedou-se por 6 noites
The customer service at Dreams was excellent — the staff consistently went above and beyond to make our stay enjoyable. I would especially like to recognize the following team members for their outstanding service: >Virginia, host at Ocean Restaurant — super kind, welcoming, and professional >Ocean Restaurant servers Alejandro & Miguel — attentive, friendly, and provided excellent service >Clara, assistant sommelier — amazing knowledge and great recommendations >Eugenia, bar service — always cheerful and efficient >Roberto, restaurant server (rotating) — professional and attentive >Juan Carlos, beach & pool service — beautiful decorations, incredibly hardworking, and always helpful While the service was exceptional, there were some room issues that were disappointing, and it seems that pre-arrival room checks could be improved—such as checking for non-working lights, clogged sinks, and similar details. Also, although the restaurants offer a good variety, the overall food quality could use some attention and seems to have deteriorated compared to previous stays. Overall, the employees truly made a difference in our experience. With a few improvements in room preparation, management, and food quality, this hotel has the potential to be outstanding.
The customer service at Dreams was excellent — the staff consistently went above and beyond to make our stay enjoyable. I would especially like to recognize the following team members for their outstanding service: >Virginia, host at Ocean Restaurant — super kind, welcoming, and professional >Ocean Restaurant servers Alejandro & Miguel — attentive, friendly, and provided excellent service >Clara, assistant sommelier — amazing knowledge and great recommendations >Eugenia, bar service — always cheerful and efficient >Roberto, restaurant server (rotating) — professional and attentive >Juan Carlos, beach & pool service — beautiful decorations, incredibly hardworking, and always helpful While the service was exceptional, there were some room issues that were disappointing, and it seems that pre-arrival room checks could be improved—such as checking for non-working lights, clogged sinks, and similar details. Also, although the restaurants offer a good variety, the overall food quality could use some attention and seems to have deteriorated compared to previous stays. Overall, the employees truly made a difference in our experience. With a few improvements in room preparation, management, and food quality, this hotel has the potential to be outstanding.
10
Elisha
3 de nov. de 2024
·
Hospedou-se por 8 noites
We had a great time at the dreams resort! The staff was amazing!
We had a great time at the dreams resort! The staff was amazing!
10
KRISTI OATES
8 de jul. de 2023
·
Hospedou-se por 4 noites
Staff very friendly and accommodating. Resort was beautiful. Snorkeling right off the beach. Beach and pool staff were very attentive and were always available for drink orders. Plenty of dinning options and room service. Very much enjoyed this resort. Will be going back in January.
Staff very friendly and accommodating. Resort was beautiful. Snorkeling right off the beach. Beach and pool staff were very attentive and were always available for drink orders. Plenty of dinning options and room service. Very much enjoyed this resort. Will be going back in January.
2
Robert
29 de mai. de 2025
·
Hospedou-se por 7 noites
1.Made us wait out side our room for over a hour in the heat and humidity until they had to change the electric lock. 2.View was supposed to be ocean view and it was a sliver of a view. We had a wall and a roof view. 3.Food at the buffet was terrible and unhygienic. Flies everywhere especially at the two grills during breakfast! (My wife became ill after eating at the buffet and ended up being take my ambulance to the hospital ER. The this experience cost us $1500. 4.We paid $380 for a true ocean view and the room had a mole smell and feel to it. 5. The A/C made a terrible noise and the floor was damp and dangerously slippery 6.Phone did not work on day 3 to order room service. I had to walk to the lobby and order the food. I was told the technician was gone and they would fix it the next day. 7.We left the property on day 4 and I told them the reasons why and all I was told was sorry. We could not stay at Dreams anymore for fear of the food and the lack of care for are basic needs as guest not being met. I would like to officially ask for a refund of the last four days we did not stay in the hotel. I think this is only fair. We should really receive a full refund however I will be satisfied with the four days we did not use the hotel. I have the hospital bill if you would like to see it. I would also like to speak to someone from Expedia in regards to a refund and the poor description of the hotel on your website. Robert Febres-Cordero 213-820-7214
1.Made us wait out side our room for over a hour in the heat and humidity until they had to change the electric lock. 2.View was supposed to be ocean view and it was a sliver of a view. We had a wall and a roof view. 3.Food at the buffet was terrible and unhygienic. Flies everywhere especially at the two grills during breakfast! (My wife became ill after eating at the buffet and ended up being take my ambulance to the hospital ER. The this experience cost us $1500. 4.We paid $380 for a true ocean view and the room had a mole smell and feel to it. 5. The A/C made a terrible noise and the floor was damp and dangerously slippery 6.Phone did not work on day 3 to order room service. I had to walk to the lobby and order the food. I was told the technician was gone and they would fix it the next day. 7.We left the property on day 4 and I told them the reasons why and all I was told was sorry. We could not stay at Dreams anymore for fear of the food and the lack of care for are basic needs as guest not being met. I would like to officially ask for a refund of the last four days we did not stay in the hotel. I think this is only fair. We should really receive a full refund however I will be satisfied with the four days we did not use the hotel. I have the hospital bill if you would like to see it. I would also like to speak to someone from Expedia in regards to a refund and the poor description of the hotel on your website. Robert Febres-Cordero 213-820-7214
10
Larry
3 de out. de 2025
·
Hospedou-se por 3 noites
My room had a wonderful view of the ocean and was very clean. Despite being next to the ocean the room was not musty. The staff was friendly and helpful with anything needed. i will certainly be back.
My room had a wonderful view of the ocean and was very clean. Despite being next to the ocean the room was not musty. The staff was friendly and helpful with anything needed. i will certainly be back.
2
Aldijana
10 de nov. de 2024
·
Hospedou-se por 4 noites
The staff was annoyed and unfriendly everywhere we went and we had access to all 3 resorts. Trying to dine somewhere was near impossible due to no reservations and them rotating what is open. If we were able to get in somewhere to eat, we never got what we actually ordered. They told us we weren’t allowed to order room service and took our room service sign out of our room. We never got fresh towels and the bathroom had visible mold. I would not stay at this resort again.
The staff was annoyed and unfriendly everywhere we went and we had access to all 3 resorts. Trying to dine somewhere was near impossible due to no reservations and them rotating what is open. If we were able to get in somewhere to eat, we never got what we actually ordered. They told us we weren’t allowed to order room service and took our room service sign out of our room. We never got fresh towels and the bathroom had visible mold. I would not stay at this resort again.
8
THOMAS
30 de nov. de 2023
·
Hospedou-se por 7 noites
Great service and friendly people. Specialty restaurants were very good. Only negative is the membership push (new version of time share). We were approached at airport first with “Representative of Dreams”. Told that they would arrange a ride for us but then after 5-10 min. told us only if we agreed to go to a membership presentation at Dreams. Told him that we weren’t interested and then informed us to go over to a shuttle to arrange for transportation. Then at checkin and after signing everything for the room, the checkin clerk referred us to the “concierge” who also started to offer us discounts and leisure money vouchers but finally after 5 minutes again spoke that the condition was to go see a “membership” seminar. We were exhausted and this felt like something we had to listen to instead of a bellman taking us and our luggage to our rooms. This really tarnishes your brand. The rest of the trip, the service was great. Checkin and the airport hard sell of these “memberships” really feels like we got trapped in a “time share vacation” - think South Park and time shares in Aspen.
Great service and friendly people. Specialty restaurants were very good. Only negative is the membership push (new version of time share). We were approached at airport first with “Representative of Dreams”. Told that they would arrange a ride for us but then after 5-10 min. told us only if we agreed to go to a membership presentation at Dreams. Told him that we weren’t interested and then informed us to go over to a shuttle to arrange for transportation. Then at checkin and after signing everything for the room, the checkin clerk referred us to the “concierge” who also started to offer us discounts and leisure money vouchers but finally after 5 minutes again spoke that the condition was to go see a “membership” seminar. We were exhausted and this felt like something we had to listen to instead of a bellman taking us and our luggage to our rooms. This really tarnishes your brand. The rest of the trip, the service was great. Checkin and the airport hard sell of these “memberships” really feels like we got trapped in a “time share vacation” - think South Park and time shares in Aspen.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Localização
Localização à beira-mar, com vistas incríveis do oceano, snorkeling na praia e acesso fácil para mergulho; locomover-se entre os três resorts conectados é fácil. Alguns observam que é longe da cidade ou do aeroporto, exigindo corridas de táxi ou traslados mais longos.
Avaliações dos hóspedes relacionadas
10
Joseph
18 de nov. de 2023
·
Hospedou-se por 5 noites
Room was great. Really enjoyed having access to all 3 properties. Closeness to dive sites, made it possible to sleep later, have breakfast before getting on board, then back to resort early.
Room was great. Really enjoyed having access to all 3 properties. Closeness to dive sites, made it possible to sleep later, have breakfast before getting on board, then back to resort early.
8
Erin
27 de ago. de 2024
·
Hospedou-se por 4 noites
The property is good, if you're looking for a awesome pool I would say this isn't the hotel for you, but if you're looking for a great beach with a view this is the hotel for you. We were able to get a beach chair and umbrella at 1030am with others still available. Dreams had great food as well as secrets. This is a kid friendly hotel but it was still quite and enjoyable!
The property is good, if you're looking for a awesome pool I would say this isn't the hotel for you, but if you're looking for a great beach with a view this is the hotel for you. We were able to get a beach chair and umbrella at 1030am with others still available. Dreams had great food as well as secrets. This is a kid friendly hotel but it was still quite and enjoyable!
4
Pamela
21 de out. de 2024
·
Hospedou-se por 5 noites
Too far out of town
Too far out of town
10
Kenneth Joseph
16 de mai. de 2024
·
We stayed at Dreams , which also allowed us to use the Secrets and Sunscape resorts. Sergio at the Secrets restaurant was wonderful. He was so attentive and took the best care of us . Our room had a great view , and it was cleaned spotless each day . The resort grounds are beautiful. This is one of the farthest resorts from the airport or ferry terminal , which are approximately 30 minutes away . Taxis are always available.
We stayed at Dreams , which also allowed us to use the Secrets and Sunscape resorts. Sergio at the Secrets restaurant was wonderful. He was so attentive and took the best care of us . Our room had a great view , and it was cleaned spotless each day . The resort grounds are beautiful. This is one of the farthest resorts from the airport or ferry terminal , which are approximately 30 minutes away . Taxis are always available.
10
Raphael Joe
12 de out. de 2024
·
Hospedou-se por 7 noites
This is my fourth stay at this facility. The beach is beautiful, and access to the pier is great for excursions. The staff is amazing, and they work really hard to make sure you enjoy your stay. There is a variety of food at the different restaurants. I highly recommend this facility. I try to go twice a year, and hope to be back in May.
This is my fourth stay at this facility. The beach is beautiful, and access to the pier is great for excursions. The staff is amazing, and they work really hard to make sure you enjoy your stay. There is a variety of food at the different restaurants. I highly recommend this facility. I try to go twice a year, and hope to be back in May.
8
Deborah
16 de fev. de 2025
·
Loved that there was a walking trail along the beach
Loved that there was a walking trail along the beach
8
Chantel
20 de set. de 2025
·
Hospedou-se por 1 noite
Seems to be a great dive shop attached to the Dreams HOTEL We spoke with Louisa for future dive vacation , she was impressive to talk to and we look forward to our next Dive vacatwith her.
Seems to be a great dive shop attached to the Dreams HOTEL We spoke with Louisa for future dive vacation , she was impressive to talk to and we look forward to our next Dive vacatwith her.
10
William
3 de fev. de 2025
·
Hospedou-se por 5 noites
We love this resort. We have stayed at Secrets and Dreams at this location. We love how quaint and close restaurants, pools, and activities are soooo close to the beach!! A beautiful view no matter where you are in these properties!
We love this resort. We have stayed at Secrets and Dreams at this location. We love how quaint and close restaurants, pools, and activities are soooo close to the beach!! A beautiful view no matter where you are in these properties!
10
Raphael
7 de out. de 2025
·
Hospedou-se por 9 noites
I have been staying at this resort for four years. The staff is wonderful! I always get an ocean front room, and the views are amazing. I go twice a year for diving.
I have been staying at this resort for four years. The staff is wonderful! I always get an ocean front room, and the views are amazing. I go twice a year for diving.
10
Kaitryn
13 de mar. de 2025
·
Hospedou-se por 7 noites
The island is small, safe, and beautiful with the best beaches we’ve ever seen.
The island is small, safe, and beautiful with the best beaches we’ve ever seen.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Jantar
A qualidade da comida é inconsistente: embora alguns restaurantes e pratos sejam apreciados e o acesso ao Secrets ajude, muitos relatam qualidade medíocre no buffet, variedade limitada, fechamentos rotativos com longas esperas e serviço de quarto lento ou pouco confiável.
Avaliações dos hóspedes relacionadas
8
Linda
21 de jul. de 2025
·
Hospedou-se por 6 noites
We thought the resort was nice, no major complaints. We had a swim out pool room and we really liked that. The food could be better as far as choices and it was odd how some buffets wouldn't be open? Nice you could use Secret's facilities, but there buffet's would also be closed on random days. Entertainment was OK at night - nothing great. We did enjoy Hyedy(?) - she did a great job with the water exercise and other fun activities. Overall the stay was nice - just wished there were better food choices and maybe just ONE English speaking channel other the the hotel chanel. Couldn't relax and watch a movie or chill with TV - even though there was a huge TV in the room....
We thought the resort was nice, no major complaints. We had a swim out pool room and we really liked that. The food could be better as far as choices and it was odd how some buffets wouldn't be open? Nice you could use Secret's facilities, but there buffet's would also be closed on random days. Entertainment was OK at night - nothing great. We did enjoy Hyedy(?) - she did a great job with the water exercise and other fun activities. Overall the stay was nice - just wished there were better food choices and maybe just ONE English speaking channel other the the hotel chanel. Couldn't relax and watch a movie or chill with TV - even though there was a huge TV in the room....
8
Anabela
14 de jan. de 2025
·
Hospedou-se por 4 noites
Their customer service is amazing hands-down !! Miguel was one of our favorites with Juan by the pool side !! Coochie Coochie drinks for days hahah Raul made things right for us after knowing for 2 days we didn’t get our complementary bottles in our room. You the man & need to put him at front desk :) Angel was the best for breakfast time. Make sure you go see them at your stay and tip them all well!!! Well deserved for sure & because of them we will be back for service wise . The only thing I can say was disappointed about the resort is that the French restaurant was always closed three days in a row on the days that we call primetime “weekends” food around the restaurants could use more seasonings and real steak .Could use more shows / entertainment at night time as well .The weather was beautiful and scenery around the resort. Felt safe at all times and that’s excellent as they love to say 😉Thank you for our stay & till next time !!
Their customer service is amazing hands-down !! Miguel was one of our favorites with Juan by the pool side !! Coochie Coochie drinks for days hahah Raul made things right for us after knowing for 2 days we didn’t get our complementary bottles in our room. You the man & need to put him at front desk :) Angel was the best for breakfast time. Make sure you go see them at your stay and tip them all well!!! Well deserved for sure & because of them we will be back for service wise . The only thing I can say was disappointed about the resort is that the French restaurant was always closed three days in a row on the days that we call primetime “weekends” food around the restaurants could use more seasonings and real steak .Could use more shows / entertainment at night time as well .The weather was beautiful and scenery around the resort. Felt safe at all times and that’s excellent as they love to say 😉Thank you for our stay & till next time !!
4
Kensley
24 de set. de 2023
·
Hospedou-se por 4 noites
The resort in Dreams Cozumel was the worst resort I have been to in Mexico. The pools off the rooms were awesome and the beach was amazing. It was nice to be able to use snorkel gear and kayaks without extra charge on the beach. Some of the staff especially Juan Carlos were amazing. Some of the staff were bad and didnt seem like they wanted to be there. Staff was notified about issues in the room and never corrected them. There were 2 shows that were good the rest of the time there wasnt a show. The entertainment wasnt very good. Tried to sell time share immediately upon arrival which was overwhelming after traveling all day. Also, should do that after being able to experience the resort. The food was bad. The ala carte restaurants were way below standards. Oceana at Secrets was the best one we encountered. The buffet was hit or miss but not very many options. Room service was very slow majority of the time. Took 2 hours once and then the food was horrible. The food was the worst part. The spa allowed reservations and then when we got there they said they didnt have space. Reserved hydrotherapy for 4 and got there and said only had 2 spaces and had to go back later. The hydrotherapy was awesome and worth going back for. The drinks were good and most bar staff were decent. Pool and bars close down pretty early for a resort. Had to go to Secrets most of the time. Hope they can turn it around. Has a lot of potential to be amazing!
The resort in Dreams Cozumel was the worst resort I have been to in Mexico. The pools off the rooms were awesome and the beach was amazing. It was nice to be able to use snorkel gear and kayaks without extra charge on the beach. Some of the staff especially Juan Carlos were amazing. Some of the staff were bad and didnt seem like they wanted to be there. Staff was notified about issues in the room and never corrected them. There were 2 shows that were good the rest of the time there wasnt a show. The entertainment wasnt very good. Tried to sell time share immediately upon arrival which was overwhelming after traveling all day. Also, should do that after being able to experience the resort. The food was bad. The ala carte restaurants were way below standards. Oceana at Secrets was the best one we encountered. The buffet was hit or miss but not very many options. Room service was very slow majority of the time. Took 2 hours once and then the food was horrible. The food was the worst part. The spa allowed reservations and then when we got there they said they didnt have space. Reserved hydrotherapy for 4 and got there and said only had 2 spaces and had to go back later. The hydrotherapy was awesome and worth going back for. The drinks were good and most bar staff were decent. Pool and bars close down pretty early for a resort. Had to go to Secrets most of the time. Hope they can turn it around. Has a lot of potential to be amazing!
6
Kevin
13 de nov. de 2025
·
Hospedou-se por 7 noites
Very discouraging to arrive at resort and have no reservations. Dreams blames Expedia, Expedia blames Dreams. Resort staff could only say we have nothing for you, you need to call Expedia. Finally got worked out but resort did not seem very helpful. First room was a little dated and not fully clean so we upgraded at extra cost to better room. Only 2 restaurants opened all week, not the variety or selection we have experienced from other Dreams. Hardly any poolside activities or nighttime activities.
Very discouraging to arrive at resort and have no reservations. Dreams blames Expedia, Expedia blames Dreams. Resort staff could only say we have nothing for you, you need to call Expedia. Finally got worked out but resort did not seem very helpful. First room was a little dated and not fully clean so we upgraded at extra cost to better room. Only 2 restaurants opened all week, not the variety or selection we have experienced from other Dreams. Hardly any poolside activities or nighttime activities.
8
Enrique
9 de jan. de 2026
·
Hospedou-se por 6 noites
The customer service at Dreams was excellent — the staff consistently went above and beyond to make our stay enjoyable. I would especially like to recognize the following team members for their outstanding service: >Virginia, host at Ocean Restaurant — super kind, welcoming, and professional >Ocean Restaurant servers Alejandro & Miguel — attentive, friendly, and provided excellent service >Clara, assistant sommelier — amazing knowledge and great recommendations >Eugenia, bar service — always cheerful and efficient >Roberto, restaurant server (rotating) — professional and attentive >Juan Carlos, beach & pool service — beautiful decorations, incredibly hardworking, and always helpful While the service was exceptional, there were some room issues that were disappointing, and it seems that pre-arrival room checks could be improved—such as checking for non-working lights, clogged sinks, and similar details. Also, although the restaurants offer a good variety, the overall food quality could use some attention and seems to have deteriorated compared to previous stays. Overall, the employees truly made a difference in our experience. With a few improvements in room preparation, management, and food quality, this hotel has the potential to be outstanding.
The customer service at Dreams was excellent — the staff consistently went above and beyond to make our stay enjoyable. I would especially like to recognize the following team members for their outstanding service: >Virginia, host at Ocean Restaurant — super kind, welcoming, and professional >Ocean Restaurant servers Alejandro & Miguel — attentive, friendly, and provided excellent service >Clara, assistant sommelier — amazing knowledge and great recommendations >Eugenia, bar service — always cheerful and efficient >Roberto, restaurant server (rotating) — professional and attentive >Juan Carlos, beach & pool service — beautiful decorations, incredibly hardworking, and always helpful While the service was exceptional, there were some room issues that were disappointing, and it seems that pre-arrival room checks could be improved—such as checking for non-working lights, clogged sinks, and similar details. Also, although the restaurants offer a good variety, the overall food quality could use some attention and seems to have deteriorated compared to previous stays. Overall, the employees truly made a difference in our experience. With a few improvements in room preparation, management, and food quality, this hotel has the potential to be outstanding.
8
Flor
12 de ago. de 2025
·
Hospedou-se por 5 noites
Me gustaron mucho las instalaciones y la playa, en mi opinión lo único que falta es mejorar la gastronomía, los restaurantes que abrían de noche eran lo mejor que tenía por ofrecer, el roomservice me pareció escaso y el menú de pizzería de día, la comida que pedimos tenía muy mal sabor, los postres de buffet y roomservic eran de lo más insípidos y las bebidas todas sabían demasiado a alcohol y como todo el alcocho que ofrecen es de mala calidad sabían desagradables
Me gustaron mucho las instalaciones y la playa, en mi opinión lo único que falta es mejorar la gastronomía, los restaurantes que abrían de noche eran lo mejor que tenía por ofrecer, el roomservice me pareció escaso y el menú de pizzería de día, la comida que pedimos tenía muy mal sabor, los postres de buffet y roomservic eran de lo más insípidos y las bebidas todas sabían demasiado a alcohol y como todo el alcocho que ofrecen es de mala calidad sabían desagradables
8
Allise
9 de fev. de 2024
·
Hospedou-se por 7 noites
The property was beautiful the rooms were amazing. Staff excellent. The food was deplorable.
The property was beautiful the rooms were amazing. Staff excellent. The food was deplorable.
8
Nicolas
2 de set. de 2025
·
Hospedou-se por 5 noites
Como alguien que ha estado en otro Hoteles Dreams o Secrets, me decepcionó la comida de los restaurantes. Independientemente de la belleza natural o la atencion del personal, si la comida no esta al nivel de lo demas, en lo personal no volveria.
Como alguien que ha estado en otro Hoteles Dreams o Secrets, me decepcionó la comida de los restaurantes. Independientemente de la belleza natural o la atencion del personal, si la comida no esta al nivel de lo demas, en lo personal no volveria.
4
Kiran M
24 de mai. de 2025
·
Hospedou-se por 7 noites
Great Sea-view room and comforts. Unfortunately very poor buffet choices all around breakfast/lunch/dinner time. A la carte restaurants mediocare and not open always. Secrets offered slightly better options.
Great Sea-view room and comforts. Unfortunately very poor buffet choices all around breakfast/lunch/dinner time. A la carte restaurants mediocare and not open always. Secrets offered slightly better options.
6
Alicia Marie
28 de abr. de 2024
·
Hospedou-se por 7 noites
The hotel itself is beautiful but the dining options could be a lot better. The pizzeria and the Mayan restaurant were the best food at the hotel. The buffet is very small with not a lot of options. Some of the restaurants the portions are so small you leave still being hungry. Some nights the buffet is closed and you’re only left with a couple options from the restaurants to choose from. They do have room service with some ok food. Definitely don’t get the pizza from room service. It doesn’t compare to the pizza in the pizzeria so that was definitely disappointing. I’m not bashing the hotel because we did have a great time while we were there. Just weren’t pleased with the food options.
The hotel itself is beautiful but the dining options could be a lot better. The pizzeria and the Mayan restaurant were the best food at the hotel. The buffet is very small with not a lot of options. Some of the restaurants the portions are so small you leave still being hungry. Some nights the buffet is closed and you’re only left with a couple options from the restaurants to choose from. They do have room service with some ok food. Definitely don’t get the pizza from room service. It doesn’t compare to the pizza in the pizzeria so that was definitely disappointing. I’m not bashing the hotel because we did have a great time while we were there. Just weren’t pleased with the food options.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
8
Justin
13 de ago. de 2023
·
Hospedou-se por 4 noites
O
O
10
Estela
há 5 dias
·
Hospedou-se por 2 noites
El hotel estuvo genial para ir con mis niñas de 4 y un año. La playa súper bonita y la habitación swim out con vista al mar da acceso à la playa, es muy agusto para ir con menores. Todo bien gracias
El hotel estuvo genial para ir con mis niñas de 4 y un año. La playa súper bonita y la habitación swim out con vista al mar da acceso à la playa, es muy agusto para ir con menores. Todo bien gracias
6
juan enrique
3 de ago. de 2026
·
Hospedou-se por 5 noites
Llegamos según nuestra habitación era en plan Preferd, lo cual no resultó cierto, tuvimos que esperar para el check inn, la habitación bien en términos generales, no había toallas, las pedimos y no las llevaron, tuvimos que ir por ellas, el buffet bien en términos generales, la playa tienes que caminar aprox entre 150 a 200 mts, ya que donde estábamos era muy pequeña, por lo demás el trato en recepción resultó agradable… nos la pasamos bien pero para lo que pagué por noche $400 dlls aproximadamente es demasiado caro por lo recibido
Llegamos según nuestra habitación era en plan Preferd, lo cual no resultó cierto, tuvimos que esperar para el check inn, la habitación bien en términos generales, no había toallas, las pedimos y no las llevaron, tuvimos que ir por ellas, el buffet bien en términos generales, la playa tienes que caminar aprox entre 150 a 200 mts, ya que donde estábamos era muy pequeña, por lo demás el trato en recepción resultó agradable… nos la pasamos bien pero para lo que pagué por noche $400 dlls aproximadamente es demasiado caro por lo recibido
6
Steven
25 de jul. de 2026
·
Hospedou-se por 3 noites
Elevator not working, and not told except by bell boy when we arrived at our building. I asked the front desk staff and was told repair scheduled for next day. Was never fixed. Although I'm in good shape 4 flights down/up was not enjoyable. The upper floors of the building should not have been used with the broken elevator. Staff needs to be informed of actual facts on reapirs. I will not stay at a Dreams (or in their corporate group hotels) again.sl
Elevator not working, and not told except by bell boy when we arrived at our building. I asked the front desk staff and was told repair scheduled for next day. Was never fixed. Although I'm in good shape 4 flights down/up was not enjoyable. The upper floors of the building should not have been used with the broken elevator. Staff needs to be informed of actual facts on reapirs. I will not stay at a Dreams (or in their corporate group hotels) again.sl
10
Baltazar Rene Martinez
12 de jun. de 2026
·
Hospedou-se por 5 noites
Todo increíble mil gracias
Todo increíble mil gracias
Políticas da propriedade
Check-in
Checkout
De 15:00 a 00:00
Antes de 12:00
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Preços para próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
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Preço médio por noite entre as ofertas, com impostos e taxas.
Preços em USD para 2 hóspedes, atualizados diariamente.
- 2026-09-18: 472.19164965209956USD
- 2026-09-19: 331.95959237060544USD
- 2026-09-20: 314.6533744262695USD
- 2026-09-21: 291.9811933990478USD
- 2026-09-22: 234.71153477478026USD
- 2026-09-23: 250.9692535446167USD
- 2026-09-24: 249.68396146087645USD
- 2026-09-25: 254.80356813659665USD
- 2026-09-26: 249.93443402557372USD
- 2026-09-27: 249.93443402557372USD
- 2026-09-28: 250.0317504989624USD
- 2026-09-29: 250.0317504989624USD
- 2026-09-30: 256.30253258514404USD
- 2026-10-01: 255.0591902770996USD
- 2026-10-02: 251.22102226104735USD
- 2026-10-03: 255.0591902770996USD
- 2026-10-04: 255.0591902770996USD
- 2026-10-05: 266.4547286148071USD
- 2026-10-06: 255.0591902770996USD
- 2026-10-07: 256.30253258514404USD
- 2026-10-08: 255.0591902770996USD
- 2026-10-09: 256.30253258514404USD
- 2026-10-10: 250.0317504989624USD
- 2026-10-11: 250.0317504989624USD
- 2026-10-12: 256.30253258514404USD
- 2026-10-13: 250.0317504989624USD
- 2026-10-14: 265.762776260376USD
- 2026-10-15: 265.762776260376USD
- 2026-10-16: 281.5046441558838USD
- 2026-10-17: 265.762776260376USD
- 2026-10-18: 250.0317504989624USD
- 2026-10-19: 251.22102226104735USD
- 2026-10-20: 251.22102226104735USD
- 2026-10-21: 255.0591902770996USD
- 2026-10-22: 255.0591902770996USD
- 2026-10-23: 255.0591902770996USD
- 2026-10-24: 256.30253258514404USD
- 2026-10-25: 256.30253258514404USD
- 2026-10-26: 266.4547286148071USD
- 2026-10-27: 265.762776260376USD
- 2026-10-28: 256.30253258514404USD
- 2026-10-29: 250.0317504989624USD
- 2026-10-30: 265.762776260376USD
- 2026-10-31: 265.762776260376USD
- 2026-11-01: 282.7371618453979USD
- 2026-11-02: 266.4547286148071USD
- 2026-11-03: 263.9139734527588USD
- 2026-11-04: 265.762776260376USD
- 2026-11-05: 265.762776260376USD
- 2026-11-06: 265.762776260376USD
- 2026-11-07: 311.30173623046875USD
- 2026-11-08: 282.7371618453979USD
- 2026-11-09: 263.2436528198242USD
- 2026-11-10: 263.2436528198242USD
- 2026-11-11: 263.2436528198242USD
- 2026-11-12: 282.7371618453979USD
- 2026-11-13: 446.92390726318354USD
- 2026-11-14: 446.92390726318354USD
- 2026-11-15: 285.32118045043944USD
- 2026-11-16: 263.9139734527588USD
- 2026-11-17: 263.2436528198242USD
- 2026-11-18: 283.3750611694336USD
A equipe da recepção vai receber os hóspedes no momento da chegada. A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução.
- Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
- Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
- Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
- Esta propriedade aceita cartões de crédito, cartões de débito e dinheiro.
- Pagamento sem dinheiro em espécie disponível
- Os recursos de segurança disponíveis na propriedade incluem detector de monóxido de carbono, extintor de incêndio, detector de fumaça, sistema de segurança, kit de primeiros socorros e grades para janelas
- Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado
- É necessário reservar os seguintes serviços: serviços de massagem e tratamentos de spa. As reservas podem ser feitas contatando propriedade antes da viagem usando as informações para contato fornecidas na confirmação de reserva.
- Somente hóspedes registrados podem ter acesso aos quartos.
- A propriedade possui quartos conectados ou adjacentes, que podem ser solicitados entrando-se em contato diretamente com a propriedade, através do número fornecido na confirmação da reserva.
- Pagamento sem dinheiro em espécie disponível para todas as transações.
- Esta propriedade recebe hóspedes de todas as orientações sexuais e identidades de gênero (LGBTQ+ friendly).
Comodidades populares
Estacionamento
Restaurante
Piscina
Serviço de quarto
Balcão de turismo
Lavagem a seco
Geral
Serviço de quarto
Restaurante
Quartos de não fumantes
Massagem
Spa e centro de bem-estar
Tratamentos corporais
Tratamentos faciais
Clube para crianças
Bar junto à piscina
Café da manhã no quarto
Sala para família
Snack Bar/Deli
Atividades
Piscina
Quadra de tênis
Praia privada
Jardim
Praia (na proximidade)
Mergulho
Windsurf
Karaoke
Piscina externa
Música ao vivo
Evening Entertainment
Mobiliário de área externa
Pool (Seasonal Outdoor)
Terraço
Fitness Center (nearby)
Serviços
Balcão de turismo
Lavagem a seco
Serviço de babá
Serviços domésticos
Instalações para jantares/Eventos
Serviço de câmbio
Cofre
Caixa eletrônico
Armazenamento de bagagem
Área de fumantes
Check-in/check-out expresso
Lavanderia self-service
24-Hour Front Desk
Concierge Services
Estacionamento
Estacionamento
Estacionamento gratuito
Parking Onsite
Internet
Wi-fi grátis