Red Frog Beach Island Resort

La casa es bastante amplia, la terraza muy grande, solo que le hace falta mantenimiento, las cortinas estaban manchadas y no cubrían en su totalidad, los colchones y las almohadas no fueron nada cómodos, en lo personal no descansamos ningún día por ese gran detalle. La piscina por estar al exterior se encontraba sucia por las mismas hojas y vegetación del lugar, además de mucho animalito por lo el mismo detalle. El servicio de transporte se debe de pedir ya que las distancias son muy grandes para caminar de un punto a otro, en nuestro primer día que llegamos tardamos más de una hora para que fueran por nosotros a la casa para que nos llevaran al restaurante para poder almorzar, en teoría el tiempo de espera era de quince minutos aproximadamente, lo cual era variable, pero la espera de más de una hora sí fue algo inusual. Se supone que cualquier duda que se tuviera los podíamos contactar vía WhatsApp, queríamos información sobre un tour y nunca nos brindaron información, al parecer fue porque ese tour no lo daban ellos. Por último al hacer mi salida del hotel querían hacer un cargo de un consumo de restaurante, lo cual ni siquiera había una firma y además todos los consumos los liquidaba en el momento, además que en ocasiones se equivocaban constantemente en las cantidades que uno consume, en mi caso que tomamos varios wiskys se confundieron de más, al final se resolvió, así que pongan atención en los consumos, también les fallaba la impresión del ticket de consumo.

Our villa was great. So peaceful with beautiful views and a lovely pool. The location of the property was amazing and Polo beach nearby was great to spend the day at when the waves were too big at Red Frog. The store had decent options although more fruit options would have been nice. It was nice to be able to get rides around when needed. Downsides were the restaurant.. the food wasn't great and service was very slow. We wished we had eaten more at Palmar lodge next door as it was great. The other downside was the tour that we booked through the front desk to see Zapatilla. I messaged to confirm in the morning and it was pretty apparent that they had forgotten to book something and scrambled to find another boat and driver at the last minute. We were told the day would include snacks and fruit and drinks and all we were provided was two small warm bottles of water. We also stopped at a place for lunch that took well over an hour and while we were sitting there, our driver left with the boat and all of our belongings without telling us where he was going. The beach was beautiful but the snorkeling was mediocre and overall not worth the money. We still tipped our driver after and then were not pleased to see at checkout that they had added a large service fee onto the booking without telling us. Overall a beautiful location and property but needs some work on communication and food.

Høy standard, svært serviceminded. Vi ble tatt imot på en flott måte. God informasjon i forkant både med transport og egen hjemmeside. Fin liten butikk ved resepsjonen. Hyggelig bar ved pool området. Restauranten får litt fratrekk. Både treg service og ikke veldig imponert over maten. Vi hadde en større villa med havutsikt som vi trivdes veldig i. Et stort pluss var at etter oppholdet, tok resepsjonen kontakt og informerte om at de hadde trukket et beløp 2 ganger. Dette hadde vi ikke oppdaget selv. Slik ærlighet viser sterk proffesjonalitet og service. Under vårt opphold, falt en usikret tv i i gulvet som ikke var festet. Også her var resorten svært proffesjonelle og viste stor forståelse for situasjonen. Anbefaler stedet på det sterkeste!

Staff were great, Oliver took extra care of us and issues that arose. Great location, pool and beach were great. Using their shuttle to get around was helpful as the staff would point out sloths or red frogs and share information.

Resort was amazing and loved the condo and staff. They were extremely accommodating and friendly. Only recommendations were better deck furniture, there was only two plastic chairs. And my brother and I are vegetarians, the meal options to eat out were very limited. Other than that, we lived and would certainly recommend and return!