Name: The Sanctuary Resort Pattaya, BW Signature Collection
Address: 352/430 หมู่ 12, Pattaya, Chonburi (provincia), TH
Price range: 43 US$–101 US$ per night
Rating: 8.2

Opiniones de los huéspedes

En The Sanctuary Resort Pattaya, BW Signature Collection, los viajeros elogian repetidamente al personal amable, la ubicación tranquila cerca de la playa y la pintoresca piscina en la azotea, al tiempo que señalan que es una propiedad anticuada con un mantenimiento inconsistente, Wi-Fi en las habitaciones irregular y problemas ocasionales de limpieza, incluido el moho.

Las habitaciones varían desde cómodas y a veces espaciosas con vistas al mar hasta espacios anticuados con aire acondicionado débil, presión o temperatura del agua inconsistente, accesorios rotos o con fugas, y enchufes poco fiables. Algunos valoran los distintivos acuarios en el vestíbulo y el restaurante, mientras que varias reseñas informan de un servicio lento en el bar o el restaurante y desayunos que pueden ser básicos o tardíos. En general, espere un servicio amable y una base conveniente frente a la playa con una calidad de habitación variable.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Instalaciones

La piscina de la azotea es un punto destacado frecuente, y varios huéspedes mencionan los singulares acuarios en el vestíbulo y el restaurante. Otros señalan que la piscina y algunas áreas se ven antiguas o necesitan mantenimiento, con algunos informes sobre problemas de calidad del agua.

Reseñas de huéspedes relacionadas

10

Massimiliano

28 feb 2026

·

Se alojó 7 noches

Everything was excellent. The location, the rooftop pool, the gym, housekeeping and not least the staff! On top of everything, we got free room upgrade with sea view. Very grateful! ☺️🙏 to a

6

Mark

26 mar 2024

·

Se alojó 2 noches

Positives: 1. Pratumnak is away from the mayhem of Pattaya but close enough to get there if that’s for you. Nice quiet area, good restaurants and cafes. 2. Located very close (1 min) to the beach (and it’s a nice beach). 3. Rooftop pool area is good, pool though not large is big enough and always beds available. 4. Beautiful Yamaha Baby Grand in lobby and nice aquariums (2) with small sharks swimming during breakfast. Negatives: 1. The hotel is VERY tired and in need of refurbishment. Almost moved inside an hour of being in the room. Not 5 star, probably struggles for 4 stars. For example, constant problems with the lifts not working, decor in rooms is old, bathroom fittings worn and a few chipped tiles etc….Just felt all a bit tired. 2. Breakfast - standard omelette took 20 mins to cook! Was tasty but 20 mins??!! 2nd day went out for breakfast locally (much better). Sea view? Erm…well yep from the pool. From the rooms it’s miles off and across some ugly barren ground first. (3) 1000thb deposit taken against your plastic room key!!!! Not that you’d keep it but what a cheap “trick”. Very silly. Close enough to walk or short Bolt to Jomtien. Good bars locally though better in Jomtien. Overall - very average - much better options locally.

2

John

19 jul 2025

·

Se alojó 4 noches

Maybe this hotelnwas 5 star 40 years ago but not anymore. Swimming pool was not available and faucet water was not clean. Dirty water smelled. Furnitures are old and not clean. Scared to sit on it. Don't tricked by BW. it's not worthy at all.

10

Jean

19 abr 2025

·

Se alojó 4 noches

Very nice hotel, not too big. Nice lobby with fish tanks, one with 2 spectacular small sharks. Affordable price for the quality. Nice bedroom design with balcony with nice view of the ocean, Koh lan and beautiful sunset. Extremely convenient location, big 7-Eleven on the beach, nice Sand Cafe with wide choice of food all within a 2 minutes walk. Located on very quiet street with very little car or motorbike circulation.

10

takayuki

26 ago 2025

·

Se alojó 1 noche

屋上にプールがありのんびり過ごせるビーチも目の前です朝食のレストランには鮫が泳いでいます

8

DIANNE

5 feb 2025

·

Se alojó 6 noches

Property was very convenient to the beach, dining and entertainment. Pool area was excellent. Room was clean and comfortable.

2

PATRICK

17 ene 2025

·

Se alojó 3 noches

Je ne comprends pas le classement de cet hôtel et que Best Western l'accepte dans son groupe !! Il est vieux, usé, sale et n'est pas insonorisé. La clim (qui pulse en face du lit) est hors d'âge, sale (microbes) et impossible de régler la température, du coup rhume assuré.Tromperie totale !! Séjour de 3 nuits horrible ! Attention ! Il y a 2 bâtiments dont 1 avec une entrée glauque qui donne l'accès à des suites (c'est ce que nous avions réservé) La piscine en roof top est également très vieille et dégradée. Qualité de l'eau douteuse (lichen contre les paroies) et clientèle Russe très bruyante. Tables, chaises et transats datent de nombreuses années, sans confort... Bref fuyez cet hôtel indigne d'une chaîne renommée et qui devrait être banni des sites de réservation.

8

Ewa

22 ago 2024

·

Se alojó 2 noches

Trevligt rum med delvis havsutsikt. Bra service vid in och utcheckning. Bra service från roomservice personalen. Bra urval av maträtter. I restaurangen finns ett akvarium med två hajar. Utanför en bassäng med Koi fiskar. Trevligt pool området. Pool personalen dock väldigt långsam och man fick leta efter dem till och från. En sak vi tycker är märkligt är att rummet inte blev städat förrän kl 16:30. Det är i senaste laget när man är på semester. Man förväntar sig att städningen ska göras under förmiddagen och vara klar senast 13.

8

Peyman

18 ago 2024

·

Se alojó 11 noches

Personel nett und freundlich. Sauberkeit ok. Restaurant ok. Für 5 sterne hotel war der pool nich gut und muss unbedingt renoviert werden. Ständige pool party von Chinesen war nich in Ordnung, weil wir den pool nicht nutzen könnten.

8

Bengt

10 ago 2024

·

Se alojó 1 noche

Very nice roof top pool. But wifi in my room was terrible.

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Limpieza

Las opiniones son variadas: muchos encontraron las habitaciones y las áreas comunes muy limpias, pero varias reseñas informan sobre olores a humedad o moho, áreas sucias o desgastadas, y un servicio de limpieza inconsistente o tardío. Algunos también señalaron óxido o manchas.

Reseñas de huéspedes relacionadas

8

Gary

11 oct 2025

·

Se alojó 5 noches

Very clean, located virtually on the beach. Conveniently close to restaurants, bars, markets and the beach. Staff very helpful.

6

Michael

4 ago 2025

·

Se alojó 7 noches

Location is fine , close to walking distance . The building is nice as you walk in the foyer . But the room l got was pretty outdated, smelling from moisture and roof were full of moulds, the room was dark due exposure in front of other buildings . My friend had the same room but in well lighting room facing sunlight, and was offered a fruit as a welcome. Not me ! And he paid $100 cheaper than l what l got . A let down .

10

Michael

8 oct 2025

·

Se alojó 2 noches

Extremely clean and staff were 110% helpful all around.

4

Stephanie

3 nov 2025

·

Se alojó 1 noche

Checkin was friendly and smooth - then we were led to our room and an assault of mould smell hit us. Walls visibly wet, black mould everywhere and in the aircon vents. We asked to change rooms which was accommodated very quickly and easily with the lovely staff. Crazy however to even try and put guests in that space - it was uninhabitable. Otherwise - VERY comfortable bed, huge space in the family suite.

2

John

19 jul 2025

·

Se alojó 4 noches

Maybe this hotelnwas 5 star 40 years ago but not anymore. Swimming pool was not available and faucet water was not clean. Dirty water smelled. Furnitures are old and not clean. Scared to sit on it. Don't tricked by BW. it's not worthy at all.

6

Kine

1 mar 2025

·

Se alojó 2 noches

Det var mugg i dusjen og når vi bestilte mat i restauranten var biffen feil stekt. Måten de håndterte dette på var ikke god. Store rom, men luktet ikke bra.

8

DIANNE

5 feb 2025

·

Se alojó 6 noches

Property was very convenient to the beach, dining and entertainment. Pool area was excellent. Room was clean and comfortable.

2

Thomas

12 ene 2026

·

Se alojó 4 noches

Room was old and dirty. Dayly cleaning af was non-existing.

2

yvon

2 dic 2023

·

Se alojó 1 noche

Poor breakfast, dirty hallway, second building outdated empty hold furniture in the lobby area musty smell. Staff super nice and accommodating!

10

Norak

3 mar 2024

·

Se alojó 2 noches

Great location, friendly staff, very clean had to extend my stay due to great service

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Habitaciones

Las habitaciones varían desde espaciosas, cómodas y, a veces, con vistas al mar, hasta espacios anticuados con problemas de mantenimiento, como aire acondicionado débil, presión o temperatura del agua inconsistente, duchas rotas o con fugas y enchufes poco fiables. El Wi-Fi en la habitación suele ser deficiente, y algunos mencionan paredes finas o vistas limitadas.

Reseñas de huéspedes relacionadas

8

Ronald

1 sept 2024

·

Se alojó 2 noches

The only issue is our showerhead was broken

10

Terry

26 sept 2025

·

Se alojó 10 noches

We had a ocean view room on the 7th floor , this is a excellent hotel , we stayed twice now and will stay again .

6

Michael

4 ago 2025

·

Se alojó 7 noches

Location is fine , close to walking distance . The building is nice as you walk in the foyer . But the room l got was pretty outdated, smelling from moisture and roof were full of moulds, the room was dark due exposure in front of other buildings . My friend had the same room but in well lighting room facing sunlight, and was offered a fruit as a welcome. Not me ! And he paid $100 cheaper than l what l got . A let down .

8

Sven

29 abr 2025

·

Se alojó 18 noches

Okey hotel in the upper class. Bad Wi-Fi in room….

6

Peter

25 feb 2025

·

Se alojó 8 noches

This looks like it was a beautiful hotel once upon a time, but under new owners Best Western, it is worn down and in need of a desperate rehab. The lobby is very nice but deceiving, because the rooms are old and in rough shape. The water pressure and temperature were extremely inconsistent. The AC in the rooms did not work well. Our group had 5 rooms, and all were substandard. Also found bugs on the beds and in the rooms. It was in a nice area with lots to do.

4

Stephanie

3 nov 2025

·

Se alojó 1 noche

Checkin was friendly and smooth - then we were led to our room and an assault of mould smell hit us. Walls visibly wet, black mould everywhere and in the aircon vents. We asked to change rooms which was accommodated very quickly and easily with the lovely staff. Crazy however to even try and put guests in that space - it was uninhabitable. Otherwise - VERY comfortable bed, huge space in the family suite.

10

Jean

19 abr 2025

·

Se alojó 4 noches

Very nice hotel, not too big. Nice lobby with fish tanks, one with 2 spectacular small sharks. Affordable price for the quality. Nice bedroom design with balcony with nice view of the ocean, Koh lan and beautiful sunset. Extremely convenient location, big 7-Eleven on the beach, nice Sand Cafe with wide choice of food all within a 2 minutes walk. Located on very quiet street with very little car or motorbike circulation.

6

Lloyd

7 oct 2024

·

Se alojó 3 noches

Poor wifi

4

Adil

27 ene 2024

·

Se alojó 2 noches

Noisy rooms, thin walls, we hear everything in the next room, and unfortunately, we had a couple doing their business.. the hotel employees are nice though .. even if they didn’t accept our late check out request

8

PRITESH

3 may 2025

·

Se alojó 4 noches

Stayed in the junior suite. Looks nice on the outside but so many little things were poor. The shower faucet was falling off the wall. The overhead shower would leak for over a day before it would stop when using the wand. Half the electrical outlets didn't work. With 2 TVs back to back, the remote would turn on or tune bith TVs. Tv content quality was SD at best. The lobby smelled like rubbing alcohol and the elevator buttons would push into the wall. Balcony lights would not work, and AC is only in the bedroom. Not in the living room area Good stuff - cozy bed, hot shower, good fridge, excellent location to the beach. Generally a quiet location. Super nice staff too

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

El servicio es ampliamente elogiado por ser amable, cortés y servicial. Algunos huéspedes experimentaron un servicio lento en el bar o el restaurante, fallos de comunicación ocasionales o ventas insistentes por parte de un miembro del personal.

Reseñas de huéspedes relacionadas

10

Daniel

15 oct 2023

·

Se alojó 2 noches

Nice hotel,clean rooms and very friendly staff!!

4

Gary

22 mar 2025

·

Se alojó 6 noches

Staff are very nice but lack of interaction between reception and housekeeping meant agreed requests were never kept which impacted on, what should have been , a very enjoyable experience. Still enjoyed my stay and outside of this the trip was still extremely enjoyable

10

Peter

21 mar 2025

·

Se alojó 7 noches

The staff are super kind, polite and professional. They MAKE the visit.

10

Nakream

1 jul 2025

·

Se alojó 1 noche

Great Staff friendly and professional

10

Rosie

4 ene 2026

·

Se alojó 3 noches

Lovely hotel, all staff super friendly :-)

10

Christopher

24 jun 2024

·

Se alojó 2 noches

Great facility, great staff

10

terje

7 feb 2026

·

Se alojó 2 noches

Veldig bra sted, noe trege i resturanten. Ellers bra!!!

8

Tyron

5 may 2024

·

Se alojó 10 noches

This hotel is a four star not 5, although it is nice, the breakfast was very basic and not really catered well for english but then again it is in thailand so i guess you cant really moan at that. The reception staff were excellent and extremely helpful but the staff in the roof bar were very slow and it took ten mins just to get a drink despite being relatively quiet. Food on the roof top was nice but expect to wait fourty mins for it. I would definitely stay there again despite its little downfalls.

10

Mark

21 dic 2023

·

Se alojó 14 noches

Great hotel and wonderful helpful staff

10

Norak

3 mar 2024

·

Se alojó 2 noches

Great location, friendly staff, very clean had to extend my stay due to great service

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Ubicación

Se describe constantemente como conveniente y tranquilo, con un corto paseo a la playa y fácil acceso a restaurantes, bares y tiendas. Algunos sintieron que la ubicación era buena pero no excepcional.

Reseñas de huéspedes relacionadas

4

Stian

22 dic 2025

·

Se alojó 3 noches

Beginning to get old, but the staff is very friendly and the locals is perfect…

8

Gary

11 oct 2025

·

Se alojó 5 noches

Very clean, located virtually on the beach. Conveniently close to restaurants, bars, markets and the beach. Staff very helpful.

10

Shaun

24 oct 2023

·

Se alojó 2 noches

Amazing property for the price. Only thing is you need to put the “please make up my room” sign outside your door each day. This place has sea views from most rooms and the rooftop pool bar and restaurant is amazing. Over the top value for money in a nicer and quieter section of Pattaya (family friendly)

6

Mark

26 mar 2024

·

Se alojó 2 noches

Positives: 1. Pratumnak is away from the mayhem of Pattaya but close enough to get there if that’s for you. Nice quiet area, good restaurants and cafes. 2. Located very close (1 min) to the beach (and it’s a nice beach). 3. Rooftop pool area is good, pool though not large is big enough and always beds available. 4. Beautiful Yamaha Baby Grand in lobby and nice aquariums (2) with small sharks swimming during breakfast. Negatives: 1. The hotel is VERY tired and in need of refurbishment. Almost moved inside an hour of being in the room. Not 5 star, probably struggles for 4 stars. For example, constant problems with the lifts not working, decor in rooms is old, bathroom fittings worn and a few chipped tiles etc….Just felt all a bit tired. 2. Breakfast - standard omelette took 20 mins to cook! Was tasty but 20 mins??!! 2nd day went out for breakfast locally (much better). Sea view? Erm…well yep from the pool. From the rooms it’s miles off and across some ugly barren ground first. (3) 1000thb deposit taken against your plastic room key!!!! Not that you’d keep it but what a cheap “trick”. Very silly. Close enough to walk or short Bolt to Jomtien. Good bars locally though better in Jomtien. Overall - very average - much better options locally.

10

Jean

19 abr 2025

·

Se alojó 4 noches

Very nice hotel, not too big. Nice lobby with fish tanks, one with 2 spectacular small sharks. Affordable price for the quality. Nice bedroom design with balcony with nice view of the ocean, Koh lan and beautiful sunset. Extremely convenient location, big 7-Eleven on the beach, nice Sand Cafe with wide choice of food all within a 2 minutes walk. Located on very quiet street with very little car or motorbike circulation.

10

Andrew

28 abr 2024

·

Se alojó 6 noches

Our experience was wonderful. The staff went the extra mile and made sure our stay was an unforgettable experience. Our room was luxurious, the location is fantastic. A short walk to the beach, restaurants, or markets. We will be returning to make more fantastic memories!

8

DIANNE

5 feb 2025

·

Se alojó 6 noches

Property was very convenient to the beach, dining and entertainment. Pool area was excellent. Room was clean and comfortable.

10

Rolf V.

14 ene 2024

·

Se alojó 5 noches

Ligger nærmt stranden og alt annet vi trenger samtidig som det er rolig rundt hotellet.

10

Andrew

3 may 2024

·

Se alojó 6 noches

Our honeymoon experience was wonderful. The staff went the extra mile and made sure our stay was an unforgettable experience. Our room was luxurious, the location is fantastic. A short walk to the beach, restaurants, or markets. We will be returning to make more fantastic memories!

10

Norak

3 mar 2024

·

Se alojó 2 noches

Great location, friendly staff, very clean had to extend my stay due to great service

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

La calidad del desayuno es variada: a menudo básico o no muy bueno para algunos, pero con una buena relación calidad-precio para otros. Varios señalan un servicio lento en el restaurante y el bar de la azotea, aunque la comida puede ser sabrosa; los acuarios de tiburones son un toque distintivo.

Reseñas de huéspedes relacionadas

8

Julia

6 nov 2024

·

Se alojó 5 noches

Sehr gut gelegenes Hotel in absoluter Strandnähe! Sehr freundliches Personal und alles fussläufig erreichbar. Das Frühstück war eher asiatisch, aber es gab immer frisches Obst und eine kleine Auswahl an Gebäck. Für mich als Raucher war es schade dass man am Balkon nicht rauchen durfte und somit immer vors Hotel gehen musste.

6

Mark

26 mar 2024

·

Se alojó 2 noches

Positives: 1. Pratumnak is away from the mayhem of Pattaya but close enough to get there if that’s for you. Nice quiet area, good restaurants and cafes. 2. Located very close (1 min) to the beach (and it’s a nice beach). 3. Rooftop pool area is good, pool though not large is big enough and always beds available. 4. Beautiful Yamaha Baby Grand in lobby and nice aquariums (2) with small sharks swimming during breakfast. Negatives: 1. The hotel is VERY tired and in need of refurbishment. Almost moved inside an hour of being in the room. Not 5 star, probably struggles for 4 stars. For example, constant problems with the lifts not working, decor in rooms is old, bathroom fittings worn and a few chipped tiles etc….Just felt all a bit tired. 2. Breakfast - standard omelette took 20 mins to cook! Was tasty but 20 mins??!! 2nd day went out for breakfast locally (much better). Sea view? Erm…well yep from the pool. From the rooms it’s miles off and across some ugly barren ground first. (3) 1000thb deposit taken against your plastic room key!!!! Not that you’d keep it but what a cheap “trick”. Very silly. Close enough to walk or short Bolt to Jomtien. Good bars locally though better in Jomtien. Overall - very average - much better options locally.

8

Perry

4 mar 2024

·

Se alojó 15 noches

Great hotel but Breakfast not very good Not enough beds by pool

10

takayuki

26 ago 2025

·

Se alojó 1 noche

屋上にプールがありのんびり過ごせるビーチも目の前です朝食のレストランには鮫が泳いでいます

10

Dennis

2 dic 2023

·

Se alojó 7 noches

We stayed here 7 nights. Overall a very nice property. The wifi in our room was poor, but it seemed to be unique to our room - maybe a bad router. Otherwise everything was good. It is a convenient location to the beach and food options. The breakfast buffet is a good price with good options.

6

Kine

1 mar 2025

·

Se alojó 2 noches

Det var mugg i dusjen og når vi bestilte mat i restauranten var biffen feil stekt. Måten de håndterte dette på var ikke god. Store rom, men luktet ikke bra.

10

terje

7 feb 2026

·

Se alojó 2 noches

Veldig bra sted, noe trege i resturanten. Ellers bra!!!

8

Ewa

22 ago 2024

·

Se alojó 2 noches

Trevligt rum med delvis havsutsikt. Bra service vid in och utcheckning. Bra service från roomservice personalen. Bra urval av maträtter. I restaurangen finns ett akvarium med två hajar. Utanför en bassäng med Koi fiskar. Trevligt pool området. Pool personalen dock väldigt långsam och man fick leta efter dem till och från. En sak vi tycker är märkligt är att rummet inte blev städat förrän kl 16:30. Det är i senaste laget när man är på semester. Man förväntar sig att städningen ska göras under förmiddagen och vara klar senast 13.

8

Tyron

5 may 2024

·

Se alojó 10 noches

This hotel is a four star not 5, although it is nice, the breakfast was very basic and not really catered well for english but then again it is in thailand so i guess you cant really moan at that. The reception staff were excellent and extremely helpful but the staff in the roof bar were very slow and it took ten mins just to get a drink despite being relatively quiet. Food on the roof top was nice but expect to wait fourty mins for it. I would definitely stay there again despite its little downfalls.

2

yvon

2 dic 2023

·

Se alojó 1 noche

Poor breakfast, dirty hallway, second building outdated empty hold furniture in the lobby area musty smell. Staff super nice and accommodating!

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Mes	Precio medio
enero	72 US$
febrero	62 US$
marzo	56 US$
abril	56 US$
mayo	47 US$
junio	43 US$
julio	47 US$
agosto	46 US$
septiembre	47 US$
octubre	53 US$
noviembre	57 US$
diciembre	66 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18 $43	19 $43	20 $49	21 $52	22 $65	23 $65	24 $60
25 $43	26 $44	27 $49	28 $49	29 $47	30 $47	31 $47

DO	LU	MA	MI	JU	VI	SA
1 $43	2 $43	3 $43	4 $47	5 $47	6 $49	7 $52
8 $43	9 $44	10 $44	11 $44	12 $52	13 $56	14 $61
15 $52	16 $52	17 $57	18 $51	19 $96	20 $101	21 $61
22 $51	23 $52	24 $57	25 $72	26 $57	27 $71	28 $73
29 $52	30 $52

The Sanctuary Resort Pattaya, BW Signature Collection

Precios para The Sanctuary Resort Pattaya, BW Signature Collection

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Habitación Deluxe, 2 camas individuales, balcón, vistas a la ciudad

Suite junior, 2 camas individuales, balcón, vistas a la ciudad (Living Room)

Suite junior, 1 cama de matrimonio grande, balcón, vistas a la ciudad (Living Room)

Suite Premium, 1 cama de matrimonio grande, balcón, vistas a la ciudad (Living Room)

Suite familiar, varias camas, balcón, vistas al mar (Living Room)

Habitación Deluxe, 1 cama de matrimonio grande, balcón, vistas a la ciudad

Suite familiar, varias camas, balcón, vistas a la ciudad (Living Room)

Reseñas de los huéspedes sobre The Sanctuary Resort Pattaya, BW Signature Collection

Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Interesante

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