Name: The Sanctuary Resort Pattaya, BW Signature Collection
Address: 352/430 หมู่ 12, Pattaya, Chonburi (province), TH
Price range: 43 $US–101 $US per night
Rating: 8.2

Ce qu'en disent des voyageurs

Au Sanctuary Resort Pattaya, BW Signature Collection, les voyageurs louent régulièrement le personnel accueillant, l'emplacement calme à proximité de la plage et la piscine panoramique sur le toit, tout en soulignant un établissement vieillissant avec un entretien irrégulier, un Wi-Fi inconstant dans les chambres et des problèmes occasionnels de propreté, notamment de moisissures.

Les chambres varient de confortables et parfois spacieuses avec vue sur la mer à des espaces datés avec une climatisation faible, une pression ou température d'eau incohérente, des robinetteries cassées ou qui fuient, et des prises électriques peu fiables. Certains apprécient les aquariums distinctifs du hall et du restaurant, tandis que plusieurs critiques font état d'un service lent au bar ou au restaurant et de petits déjeuners qui peuvent être basiques ou en retard. Dans l'ensemble, attendez-vous à un service amical et à un pied-à-terre pratique en bord de plage avec une qualité de chambre variable.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

La piscine sur le toit est fréquemment mise en avant, et plusieurs clients mentionnent des aquariums uniques dans le hall/restaurant. D'autres notent que la piscine et certaines zones semblent vieillottes ou nécessitent une maintenance, avec des signalements de problèmes de qualité de l'eau.

Avis de voyageur à ce sujet

10

Massimiliano

28 févr. 2026

·

A séjourné 7 nuits

Everything was excellent. The location, the rooftop pool, the gym, housekeeping and not least the staff! On top of everything, we got free room upgrade with sea view. Very grateful! ☺️🙏 to a

6

Mark

26 mars 2024

·

A séjourné 2 nuits

Positives: 1. Pratumnak is away from the mayhem of Pattaya but close enough to get there if that’s for you. Nice quiet area, good restaurants and cafes. 2. Located very close (1 min) to the beach (and it’s a nice beach). 3. Rooftop pool area is good, pool though not large is big enough and always beds available. 4. Beautiful Yamaha Baby Grand in lobby and nice aquariums (2) with small sharks swimming during breakfast. Negatives: 1. The hotel is VERY tired and in need of refurbishment. Almost moved inside an hour of being in the room. Not 5 star, probably struggles for 4 stars. For example, constant problems with the lifts not working, decor in rooms is old, bathroom fittings worn and a few chipped tiles etc….Just felt all a bit tired. 2. Breakfast - standard omelette took 20 mins to cook! Was tasty but 20 mins??!! 2nd day went out for breakfast locally (much better). Sea view? Erm…well yep from the pool. From the rooms it’s miles off and across some ugly barren ground first. (3) 1000thb deposit taken against your plastic room key!!!! Not that you’d keep it but what a cheap “trick”. Very silly. Close enough to walk or short Bolt to Jomtien. Good bars locally though better in Jomtien. Overall - very average - much better options locally.

2

John

19 juil. 2025

·

A séjourné 4 nuits

Maybe this hotelnwas 5 star 40 years ago but not anymore. Swimming pool was not available and faucet water was not clean. Dirty water smelled. Furnitures are old and not clean. Scared to sit on it. Don't tricked by BW. it's not worthy at all.

10

Jean

19 avr. 2025

·

A séjourné 4 nuits

Very nice hotel, not too big. Nice lobby with fish tanks, one with 2 spectacular small sharks. Affordable price for the quality. Nice bedroom design with balcony with nice view of the ocean, Koh lan and beautiful sunset. Extremely convenient location, big 7-Eleven on the beach, nice Sand Cafe with wide choice of food all within a 2 minutes walk. Located on very quiet street with very little car or motorbike circulation.

10

takayuki

26 août 2025

·

A séjourné 1 nuit

屋上にプールがありのんびり過ごせるビーチも目の前です朝食のレストランには鮫が泳いでいます

8

DIANNE

5 févr. 2025

·

A séjourné 6 nuits

Property was very convenient to the beach, dining and entertainment. Pool area was excellent. Room was clean and comfortable.

2

PATRICK

17 janv. 2025

·

A séjourné 3 nuits

Je ne comprends pas le classement de cet hôtel et que Best Western l'accepte dans son groupe !! Il est vieux, usé, sale et n'est pas insonorisé. La clim (qui pulse en face du lit) est hors d'âge, sale (microbes) et impossible de régler la température, du coup rhume assuré.Tromperie totale !! Séjour de 3 nuits horrible ! Attention ! Il y a 2 bâtiments dont 1 avec une entrée glauque qui donne l'accès à des suites (c'est ce que nous avions réservé) La piscine en roof top est également très vieille et dégradée. Qualité de l'eau douteuse (lichen contre les paroies) et clientèle Russe très bruyante. Tables, chaises et transats datent de nombreuses années, sans confort... Bref fuyez cet hôtel indigne d'une chaîne renommée et qui devrait être banni des sites de réservation.

8

Ewa

22 août 2024

·

A séjourné 2 nuits

Trevligt rum med delvis havsutsikt. Bra service vid in och utcheckning. Bra service från roomservice personalen. Bra urval av maträtter. I restaurangen finns ett akvarium med två hajar. Utanför en bassäng med Koi fiskar. Trevligt pool området. Pool personalen dock väldigt långsam och man fick leta efter dem till och från. En sak vi tycker är märkligt är att rummet inte blev städat förrän kl 16:30. Det är i senaste laget när man är på semester. Man förväntar sig att städningen ska göras under förmiddagen och vara klar senast 13.

8

Peyman

18 août 2024

·

A séjourné 11 nuits

Personel nett und freundlich. Sauberkeit ok. Restaurant ok. Für 5 sterne hotel war der pool nich gut und muss unbedingt renoviert werden. Ständige pool party von Chinesen war nich in Ordnung, weil wir den pool nicht nutzen könnten.

8

Bengt

10 août 2024

·

A séjourné 1 nuit

Very nice roof top pool. But wifi in my room was terrible.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les avis sont partagés : beaucoup ont trouvé les chambres et les parties communes très propres, mais plusieurs critiques signalent des odeurs de moisi, des zones sales ou usées, et un service de ménage irrégulier ou tardif. Certains ont également remarqué de la rouille ou des taches.

Avis de voyageur à ce sujet

8

Gary

11 oct. 2025

·

A séjourné 5 nuits

Very clean, located virtually on the beach. Conveniently close to restaurants, bars, markets and the beach. Staff very helpful.

6

Michael

4 août 2025

·

A séjourné 7 nuits

Location is fine , close to walking distance . The building is nice as you walk in the foyer . But the room l got was pretty outdated, smelling from moisture and roof were full of moulds, the room was dark due exposure in front of other buildings . My friend had the same room but in well lighting room facing sunlight, and was offered a fruit as a welcome. Not me ! And he paid $100 cheaper than l what l got . A let down .

10

Michael

8 oct. 2025

·

A séjourné 2 nuits

Extremely clean and staff were 110% helpful all around.

4

Stephanie

3 nov. 2025

·

A séjourné 1 nuit

Checkin was friendly and smooth - then we were led to our room and an assault of mould smell hit us. Walls visibly wet, black mould everywhere and in the aircon vents. We asked to change rooms which was accommodated very quickly and easily with the lovely staff. Crazy however to even try and put guests in that space - it was uninhabitable. Otherwise - VERY comfortable bed, huge space in the family suite.

2

John

19 juil. 2025

·

A séjourné 4 nuits

Maybe this hotelnwas 5 star 40 years ago but not anymore. Swimming pool was not available and faucet water was not clean. Dirty water smelled. Furnitures are old and not clean. Scared to sit on it. Don't tricked by BW. it's not worthy at all.

6

Kine

1 mars 2025

·

A séjourné 2 nuits

Det var mugg i dusjen og når vi bestilte mat i restauranten var biffen feil stekt. Måten de håndterte dette på var ikke god. Store rom, men luktet ikke bra.

8

DIANNE

5 févr. 2025

·

A séjourné 6 nuits

Property was very convenient to the beach, dining and entertainment. Pool area was excellent. Room was clean and comfortable.

2

Thomas

12 janv. 2026

·

A séjourné 4 nuits

Room was old and dirty. Dayly cleaning af was non-existing.

2

yvon

2 déc. 2023

·

A séjourné 1 nuit

Poor breakfast, dirty hallway, second building outdated empty hold furniture in the lobby area musty smell. Staff super nice and accommodating!

10

Norak

3 mars 2024

·

A séjourné 2 nuits

Great location, friendly staff, very clean had to extend my stay due to great service

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres varient de spacieuses, confortables et parfois avec vue sur la mer, à des espaces datés avec des problèmes d'entretien tels que une climatisation faible, une pression/température d'eau incohérente, des douches cassées ou qui fuient, et des prises électriques peu fiables. Le Wi-Fi dans les chambres est souvent de mauvaise qualité, et certains mentionnent des murs fins ou une vue limitée.

Avis de voyageur à ce sujet

8

Ronald

1 sept. 2024

·

A séjourné 2 nuits

The only issue is our showerhead was broken

10

Terry

26 sept. 2025

·

A séjourné 10 nuits

We had a ocean view room on the 7th floor , this is a excellent hotel , we stayed twice now and will stay again .

6

Michael

4 août 2025

·

A séjourné 7 nuits

Location is fine , close to walking distance . The building is nice as you walk in the foyer . But the room l got was pretty outdated, smelling from moisture and roof were full of moulds, the room was dark due exposure in front of other buildings . My friend had the same room but in well lighting room facing sunlight, and was offered a fruit as a welcome. Not me ! And he paid $100 cheaper than l what l got . A let down .

8

Sven

29 avr. 2025

·

A séjourné 18 nuits

Okey hotel in the upper class. Bad Wi-Fi in room….

6

Peter

25 févr. 2025

·

A séjourné 8 nuits

This looks like it was a beautiful hotel once upon a time, but under new owners Best Western, it is worn down and in need of a desperate rehab. The lobby is very nice but deceiving, because the rooms are old and in rough shape. The water pressure and temperature were extremely inconsistent. The AC in the rooms did not work well. Our group had 5 rooms, and all were substandard. Also found bugs on the beds and in the rooms. It was in a nice area with lots to do.

4

Stephanie

3 nov. 2025

·

A séjourné 1 nuit

Checkin was friendly and smooth - then we were led to our room and an assault of mould smell hit us. Walls visibly wet, black mould everywhere and in the aircon vents. We asked to change rooms which was accommodated very quickly and easily with the lovely staff. Crazy however to even try and put guests in that space - it was uninhabitable. Otherwise - VERY comfortable bed, huge space in the family suite.

10

Jean

19 avr. 2025

·

A séjourné 4 nuits

Very nice hotel, not too big. Nice lobby with fish tanks, one with 2 spectacular small sharks. Affordable price for the quality. Nice bedroom design with balcony with nice view of the ocean, Koh lan and beautiful sunset. Extremely convenient location, big 7-Eleven on the beach, nice Sand Cafe with wide choice of food all within a 2 minutes walk. Located on very quiet street with very little car or motorbike circulation.

6

Lloyd

7 oct. 2024

·

A séjourné 3 nuits

Poor wifi

4

Adil

27 janv. 2024

·

A séjourné 2 nuits

Noisy rooms, thin walls, we hear everything in the next room, and unfortunately, we had a couple doing their business.. the hotel employees are nice though .. even if they didn’t accept our late check out request

8

PRITESH

3 mai 2025

·

A séjourné 4 nuits

Stayed in the junior suite. Looks nice on the outside but so many little things were poor. The shower faucet was falling off the wall. The overhead shower would leak for over a day before it would stop when using the wand. Half the electrical outlets didn't work. With 2 TVs back to back, the remote would turn on or tune bith TVs. Tv content quality was SD at best. The lobby smelled like rubbing alcohol and the elevator buttons would push into the wall. Balcony lights would not work, and AC is only in the bedroom. Not in the living room area Good stuff - cozy bed, hot shower, good fridge, excellent location to the beach. Generally a quiet location. Super nice staff too

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est largement salué comme étant amical, poli et serviable. Quelques clients ont rencontré un service lent au bar/restaurant, des problèmes de communication occasionnels ou un vendeur insistant de la part d'un membre du personnel.

Avis de voyageur à ce sujet

10

Daniel

15 oct. 2023

·

A séjourné 2 nuits

Nice hotel,clean rooms and very friendly staff!!

4

Gary

22 mars 2025

·

A séjourné 6 nuits

Staff are very nice but lack of interaction between reception and housekeeping meant agreed requests were never kept which impacted on, what should have been , a very enjoyable experience. Still enjoyed my stay and outside of this the trip was still extremely enjoyable

10

Peter

21 mars 2025

·

A séjourné 7 nuits

The staff are super kind, polite and professional. They MAKE the visit.

10

Nakream

1 juil. 2025

·

A séjourné 1 nuit

Great Staff friendly and professional

10

Rosie

4 janv. 2026

·

A séjourné 3 nuits

Lovely hotel, all staff super friendly :-)

10

Christopher

24 juin 2024

·

A séjourné 2 nuits

Great facility, great staff

10

terje

7 févr. 2026

·

A séjourné 2 nuits

Veldig bra sted, noe trege i resturanten. Ellers bra!!!

8

Tyron

5 mai 2024

·

A séjourné 10 nuits

This hotel is a four star not 5, although it is nice, the breakfast was very basic and not really catered well for english but then again it is in thailand so i guess you cant really moan at that. The reception staff were excellent and extremely helpful but the staff in the roof bar were very slow and it took ten mins just to get a drink despite being relatively quiet. Food on the roof top was nice but expect to wait fourty mins for it. I would definitely stay there again despite its little downfalls.

10

Mark

21 déc. 2023

·

A séjourné 14 nuits

Great hotel and wonderful helpful staff

10

Norak

3 mars 2024

·

A séjourné 2 nuits

Great location, friendly staff, very clean had to extend my stay due to great service

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Décrit de manière constante comme étant pratique et paisible, avec un court trajet à pied jusqu'à la plage et un accès facile aux restaurants, aux bars et aux boutiques. Certains ont trouvé l'emplacement bon mais pas exceptionnel.

Avis de voyageur à ce sujet

4

Stian

22 déc. 2025

·

A séjourné 3 nuits

Beginning to get old, but the staff is very friendly and the locals is perfect…

8

Gary

11 oct. 2025

·

A séjourné 5 nuits

Very clean, located virtually on the beach. Conveniently close to restaurants, bars, markets and the beach. Staff very helpful.

10

Shaun

24 oct. 2023

·

A séjourné 2 nuits

Amazing property for the price. Only thing is you need to put the “please make up my room” sign outside your door each day. This place has sea views from most rooms and the rooftop pool bar and restaurant is amazing. Over the top value for money in a nicer and quieter section of Pattaya (family friendly)

6

Mark

26 mars 2024

·

A séjourné 2 nuits

Positives: 1. Pratumnak is away from the mayhem of Pattaya but close enough to get there if that’s for you. Nice quiet area, good restaurants and cafes. 2. Located very close (1 min) to the beach (and it’s a nice beach). 3. Rooftop pool area is good, pool though not large is big enough and always beds available. 4. Beautiful Yamaha Baby Grand in lobby and nice aquariums (2) with small sharks swimming during breakfast. Negatives: 1. The hotel is VERY tired and in need of refurbishment. Almost moved inside an hour of being in the room. Not 5 star, probably struggles for 4 stars. For example, constant problems with the lifts not working, decor in rooms is old, bathroom fittings worn and a few chipped tiles etc….Just felt all a bit tired. 2. Breakfast - standard omelette took 20 mins to cook! Was tasty but 20 mins??!! 2nd day went out for breakfast locally (much better). Sea view? Erm…well yep from the pool. From the rooms it’s miles off and across some ugly barren ground first. (3) 1000thb deposit taken against your plastic room key!!!! Not that you’d keep it but what a cheap “trick”. Very silly. Close enough to walk or short Bolt to Jomtien. Good bars locally though better in Jomtien. Overall - very average - much better options locally.

10

Jean

19 avr. 2025

·

A séjourné 4 nuits

Very nice hotel, not too big. Nice lobby with fish tanks, one with 2 spectacular small sharks. Affordable price for the quality. Nice bedroom design with balcony with nice view of the ocean, Koh lan and beautiful sunset. Extremely convenient location, big 7-Eleven on the beach, nice Sand Cafe with wide choice of food all within a 2 minutes walk. Located on very quiet street with very little car or motorbike circulation.

10

Andrew

28 avr. 2024

·

A séjourné 6 nuits

Our experience was wonderful. The staff went the extra mile and made sure our stay was an unforgettable experience. Our room was luxurious, the location is fantastic. A short walk to the beach, restaurants, or markets. We will be returning to make more fantastic memories!

8

DIANNE

5 févr. 2025

·

A séjourné 6 nuits

Property was very convenient to the beach, dining and entertainment. Pool area was excellent. Room was clean and comfortable.

10

Rolf V.

14 janv. 2024

·

A séjourné 5 nuits

Ligger nærmt stranden og alt annet vi trenger samtidig som det er rolig rundt hotellet.

10

Andrew

3 mai 2024

·

A séjourné 6 nuits

Our honeymoon experience was wonderful. The staff went the extra mile and made sure our stay was an unforgettable experience. Our room was luxurious, the location is fantastic. A short walk to the beach, restaurants, or markets. We will be returning to make more fantastic memories!

10

Norak

3 mars 2024

·

A séjourné 2 nuits

Great location, friendly staff, very clean had to extend my stay due to great service

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

La qualité du petit-déjeuner est variable : souvent basique ou pas très bon pour certains, mais acceptable pour d'autres. Plusieurs soulignent un service lent au restaurant et au bar sur le toit, bien que la nourriture puisse être savoureuse ; les aquariums de requins sont une touche distinctive.

Avis de voyageur à ce sujet

8

Julia

6 nov. 2024

·

A séjourné 5 nuits

Sehr gut gelegenes Hotel in absoluter Strandnähe! Sehr freundliches Personal und alles fussläufig erreichbar. Das Frühstück war eher asiatisch, aber es gab immer frisches Obst und eine kleine Auswahl an Gebäck. Für mich als Raucher war es schade dass man am Balkon nicht rauchen durfte und somit immer vors Hotel gehen musste.

6

Mark

26 mars 2024

·

A séjourné 2 nuits

Positives: 1. Pratumnak is away from the mayhem of Pattaya but close enough to get there if that’s for you. Nice quiet area, good restaurants and cafes. 2. Located very close (1 min) to the beach (and it’s a nice beach). 3. Rooftop pool area is good, pool though not large is big enough and always beds available. 4. Beautiful Yamaha Baby Grand in lobby and nice aquariums (2) with small sharks swimming during breakfast. Negatives: 1. The hotel is VERY tired and in need of refurbishment. Almost moved inside an hour of being in the room. Not 5 star, probably struggles for 4 stars. For example, constant problems with the lifts not working, decor in rooms is old, bathroom fittings worn and a few chipped tiles etc….Just felt all a bit tired. 2. Breakfast - standard omelette took 20 mins to cook! Was tasty but 20 mins??!! 2nd day went out for breakfast locally (much better). Sea view? Erm…well yep from the pool. From the rooms it’s miles off and across some ugly barren ground first. (3) 1000thb deposit taken against your plastic room key!!!! Not that you’d keep it but what a cheap “trick”. Very silly. Close enough to walk or short Bolt to Jomtien. Good bars locally though better in Jomtien. Overall - very average - much better options locally.

8

Perry

4 mars 2024

·

A séjourné 15 nuits

Great hotel but Breakfast not very good Not enough beds by pool

10

takayuki

26 août 2025

·

A séjourné 1 nuit

屋上にプールがありのんびり過ごせるビーチも目の前です朝食のレストランには鮫が泳いでいます

10

Dennis

2 déc. 2023

·

A séjourné 7 nuits

We stayed here 7 nights. Overall a very nice property. The wifi in our room was poor, but it seemed to be unique to our room - maybe a bad router. Otherwise everything was good. It is a convenient location to the beach and food options. The breakfast buffet is a good price with good options.

6

Kine

1 mars 2025

·

A séjourné 2 nuits

Det var mugg i dusjen og når vi bestilte mat i restauranten var biffen feil stekt. Måten de håndterte dette på var ikke god. Store rom, men luktet ikke bra.

10

terje

7 févr. 2026

·

A séjourné 2 nuits

Veldig bra sted, noe trege i resturanten. Ellers bra!!!

8

Ewa

22 août 2024

·

A séjourné 2 nuits

Trevligt rum med delvis havsutsikt. Bra service vid in och utcheckning. Bra service från roomservice personalen. Bra urval av maträtter. I restaurangen finns ett akvarium med två hajar. Utanför en bassäng med Koi fiskar. Trevligt pool området. Pool personalen dock väldigt långsam och man fick leta efter dem till och från. En sak vi tycker är märkligt är att rummet inte blev städat förrän kl 16:30. Det är i senaste laget när man är på semester. Man förväntar sig att städningen ska göras under förmiddagen och vara klar senast 13.

8

Tyron

5 mai 2024

·

A séjourné 10 nuits

This hotel is a four star not 5, although it is nice, the breakfast was very basic and not really catered well for english but then again it is in thailand so i guess you cant really moan at that. The reception staff were excellent and extremely helpful but the staff in the roof bar were very slow and it took ten mins just to get a drink despite being relatively quiet. Food on the roof top was nice but expect to wait fourty mins for it. I would definitely stay there again despite its little downfalls.

2

yvon

2 déc. 2023

·

A séjourné 1 nuit

Poor breakfast, dirty hallway, second building outdated empty hold furniture in the lobby area musty smell. Staff super nice and accommodating!

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	72 $US
février	62 $US
mars	56 $US
avril	56 $US
mai	47 $US
juin	43 $US
juillet	47 $US
août	46 $US
septembre	47 $US
octobre	53 $US
novembre	57 $US
décembre	66 $US

di	lu	ma	me	je	ve	sa
1 $43	2 $43	3 $43	4 $47	5 $47	6 $49	7 $52
8 $43	9 $44	10 $44	11 $44	12 $52	13 $56	14 $61
15 $52	16 $52	17 $57	18 $51	19 $96	20 $101	21 $61
22 $51	23 $52	24 $57	25 $72	26 $57	27 $71	28 $73
29 $52	30 $52

The Sanctuary Resort Pattaya, BW Signature Collection

Prix pour The Sanctuary Resort Pattaya, BW Signature Collection

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre Deluxe, 2 lits une place, balcon, vue ville

Suite Junior, 2 lits une place, balcon, vue ville (Living Room)

Suite Junior, 1 très grand lit, balcon, vue ville (Living Room)

Suite Premium, 1 très grand lit, balcon, vue ville (Living Room)

Suite Familiale, plusieurs lits, balcon, vue océan (Living Room)

Chambre Deluxe, 1 très grand lit, balcon, vue ville

Suite Familiale, plusieurs lits, balcon, vue ville (Living Room)

Avis des voyageurs sur The Sanctuary Resort Pattaya, BW Signature Collection

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18 $43	19 $43	20 $49	21 $52	22 $65	23 $65	24 $60
25 $43	26 $44	27 $49	28 $49	29 $47	30 $47	31 $47