Rosewood Beijing

A equipe de funcionários é muito atenciosa. Especial elogio ao funcionário Nicolas no Manor Club que foi extremamente atencioso e resolutivo nas nossas necessidade no hotel e nos primeiros dias em Pequim.

tudo perfeito

The shopping options were great but one of the male members of concierge was rude. I was asking for directions to the bank from the female concierge and he felt I didn't stay at the hotel and got aggressive. I had to show him my room card for him to then realize I'm not a freeloader. Also the directions given to the bank near the railway station was closed undergoing repair.

Nice room

The hotel is a solid 4 star experience. Like an average business hotel. It’s far from luxury if that is what you are looking for. The building itself seems to be repurposed and was probably designed for another purpose than hotel. The views from low and mid floors are looking into a neighbourhood that is one you would prefer not to see. The breakfast was not only busy with long lines of waiting, it was also at best average. Nothing to write about. Waiting time to check in and check out also long. Maybe they were understaffed or just not properly trained. Had a water leak in the room and it took them some time to fix. The bedding felt average, pillows were so so. The lifts are slow and seem they don’t use all lift packs, perhaps to save money. Again long waiting times. The more I think of it, this hotel isn’t good at all. Anyone that knows a good hotel would be disappointed. For the record this hotel has absolutely nothing in common with Rosewood in HK, which is a great hotel. Think like an upgraded Novotel or maybe an old Sheraton and you would be having the right expectations. Apologies for the honesty.