Ambassador Thermal Motel

Friendly welcome. Speedy checkin. Spacious, clean, well equipped, warm and comfortable unit. Outdoor deck with view of lake. Fabulous large spa pool and nice thermal pool. Great location. Will definitely stay again.

The best part of this property is the location. We were lucky to have a unit on the lake side so had a beautiful view. The property is very tired, but was really warm and was pretty well equipped with aircon (needed to cool it down as thermal heating a bit much), decent TV, good linen and adequate kitchen equipment. Staff were pretty helpful. One thing I didn’t notice till the day we arrived is that checkin ends at 8, we didn’t make it in time but they were still able to accommodate us. Parking is first come first served (and very narrow) but we were always able to park even on holiday weekend. There is no lift or ramp so accessibility may be an issue for second or third floor rooms.

Old motel complex, for the price the room was okay however the outside facilities could do with extra cleaning and maintenance. Thermal pool room was quite rundown

Clean rooms and nice thermal pool

The staff were very nice. The swimming pool and mineral pool were great for the price. It is a great value accommodation.

The outside appearance is deceiving, looks a little old and run down but inside our 2 bedroom apartment was clean, tidy and modern. Mineral pool a bit old but clean & tidy, spa was outside did not try it nor the main outside pool. Arrived after cyclone went through, TV aerial was not working, owner went out and bought inside ‘rabbit ears’ which worked a charm. Only negative was construction site opposite so no parking out front.

Spa pool was luke warm and the thermal pool which they advertise was empty and used as a storage room.

La chambre est propre. Le parking intérieur de l'établissement est insuffisant. Des places de parking sont disponibles dans la rue.

Property manager was polite and friendly. Old motel, but rooms were clean and tidy. Big pool was closed unfortunately, must have been due to season change. The small outdoor spa and thermal pool was open.

Over all not a bad stay at the Ambassador. Great location for walking to the water front, park, eat street dining, government gardens and spas. There are 4 pool options and they are all heated which was amazing. However a few things could certainly be improved. There is only enough parking for approximately 5 cars on site, and standard size cars at best. Everyone else must park on the street and thats luck of the draw during the day. The decor, beds and facilities could do with an update, but were clean and tidy. We stayed in a room downstairs which was next to the owners. They were nice people; however the noise level that came from their quarters was alot and we did have to comment at one point. My only other comment which isnt a major but became slightly annoying, we booked a 1 bedroom apartment for 4 people (2x adults, 5yr old and 2 yr old), which had 3 beds as one child is still in a portacot. The annoying part was there was only 3 of everything offered in the room, 3 towels, 3 cups, 3 plates, 3 chairs, 3 knifes and forks etc. So not a big deal but like i said became annoying.

Pool needs a repaint. Mattress due replacement as starting to collapse on one side. Incomplete refurbishing of the room, old water damage on cupboard still evident. Room however spotless and spacious. Staff helpful and friendly.

In a good location with spacious rooms but rooms needed repairs and maintenance. Rooms were reasonably clean but shower had mould.

Lovely clean room. Warm and comfortable. Great location, lovely view. Very friendly.

The motel is in a great location and the mineral pool is a nice bonus. Our room smelled strongly of cleaning chemicals when we entered, the shower was mouldy and the carpet old.

Booked a 1 bedroom unit for 3 nights. Stayed 3 hours until we found new accommodation. Stained linen on beds, something running down the walls, oven was filthy, old fly pooh, peeling paint. Went to return the key and office was locked, so unable to discuss. But as they considered this unit was okay to rent out I had little faith in them having anything better to offer.

Conveniently placed for access to local sites but it’s a very tired hotel that is desperately in need of an upgrade. It was clean enough to be fair, but drab and not very comfortable. We spent most of the days out of the place so it wasn’t a disaster, but not a great place to return to afterwards.

The room was quite run down, shower was dirty. It needed a bit of work to update it. We were disappointed considering the price per night. Otherwise the thermal pool was great!

So as i walked in the room i noticed dirty curtins toilet sink was filthy dust everywere

The property is very tired but pretty clean. There was no hot water for our stay and we were not informed about this. It was only after I asked that we were told there was a problem. Towels were clean but had lots of stains on them. The pool and spa were the best part of the accomodation.

Motel could do with a refresh, but was clean and tidy enough with good facilities and service.

Pools looked great on pictures but were very uninviting and unattractive in reality. Bathroom door was unlockable, beds were uncomfortable where you could feel every little spring. It was not possible to block block sunlight in one of the rooms when sleeping.

Superb location , super fast internet and big rooms with lovely staff.

The room was a bit small . There was only a small hanging space for clothes. When travelling with large suit cases it was a bit cramped.

The best part of this property is the location. We were lucky to have a unit on the lake side so had a beautiful view. The property is very tired, but was really warm and was pretty well equipped with aircon (needed to cool it down as thermal heating a bit much), decent TV, good linen and adequate kitchen equipment. Staff were pretty helpful. One thing I didn’t notice till the day we arrived is that checkin ends at 8, we didn’t make it in time but they were still able to accommodate us. Parking is first come first served (and very narrow) but we were always able to park even on holiday weekend. There is no lift or ramp so accessibility may be an issue for second or third floor rooms.

The location was great for strolling along the lake front, as well as access to the city, being a few short blocks away. The hotel was perfect for our stay with comfortable beds, a kitchenette, heated floors in bathroom, unlimited hot water and a hotel thermal pool. The motel itself could do with a revamp, however its present condition was reflected in the very affordable price we paid for our stay.

Good location close to downtown. Quiet. Very friendly and very helpful office staff. Felt very safe. Rooms are a bit tired but clean including the bathroom. Did not use pool or hot tub but both were spotless and inviting.

Clean but room temp is hot

Front reception pleasant Arrived winter day inyo a warm Unit .very nice .unfortunately Stayed extremely hot all night Due to thermal pipes under floorvof unit .

Good location, very close to city center. The room was very hot

The room we had was pretty dark, and right outside the spa pool so when people started using it it woke you up. The bed felt similar to a camp bed but was okay for a larger person to sleep on so can't complain too much. Shower didn't have good pressure, but there was one at least! For the price we paid, it did the job!

perfect location and view，but abit hot without airconditioner，facility old. Service time different as show in office so better communicate and adjust time for your check out or want ask any question/disscusion，better think before arrive and ask all when u check in.

Friendly, helpful and courteous staff. Value for money.

Friendly welcome. Speedy checkin. Spacious, clean, well equipped, warm and comfortable unit. Outdoor deck with view of lake. Fabulous large spa pool and nice thermal pool. Great location. Will definitely stay again.

Property itself is a good option, was great value for money on Expedia price. It has good pool options (outdoor heated pool, spa and indoor mineral pool), a tad tired but nothing major Staff attitude was terrible when I called two days later to enquire about toys my little one left on the bed, was told it went in the rubbish due to not being high value items, when I said that was not professional as I’ve stayed in many hotels and they’ve always kept belongings he said “if you lose things often I would say you’re not professional” Honestly I don’t think I’ve ever been so angry with any customer service and I’ve hardly ever left a negative review in my life but this was just plain rude I would say pay a little more money and go to a place that actually knows how to run an accommodation business.. would never stay there again

Johns who checked me in, helped me with my laundry and gave lots of advice couldn't have been more helpful

Affordable and clean! Kids loved the pool. Friendly staff! Thank You!

Staff were very accommodating when we requested a different room. They gave us a second floor room with 5 beds instead of the three we needed. It had lots of light and views to the mountains. The outdoor pool is nice. When we tried the small spa pool it was too hot. Unfortunately there is building going on across the road and they start work at 7am.

Great host, good space for our family, swimming pool right outside. Close to town and eat st.

Check in process was good,was in town for work, however there were only 2 towels in the room when checked in and 3 of us were staying. When we asked for more towels the response was I had to wait till the morning at 9.30, we obviously had a shower the night we arrived as we had been traveling,and needed towels for the morning before I had to go to work at 8. I then waited in reception the next morning for about 10 mins pushing the bell and no one came, so I had to go back to the room and ring and was told again I had to wait till 9.30 until I told him I had to get to work. He did eventually give me towels but I had to go through all of that to get some towels. In the afternoon when I finished work, the room hadn’t been serviced, the dirty towels from the morning were still in the bathroom and the rubbish was still full, we had paid to stay another night but after all of that we packed up returned the key and I questioned why the room wasn’t serviced and he didn’t look at all bothered, I couldn’t be bothered dealing with him, so we left and checked in somewhere else. The service was extremely rude and unprofessional and unpleasant for a hospitality business. Also they have pools and spas there but don’t give extra towels, some people like to shower twice a day. I travel a lot and have stayed at many motels and this one would have to be one of the worst, I’ve never known any motel not to service rooms. The pics on the web are definitely not what it looks like now.

Staff was warm and welcoming. Johns gave us a bigger room than we reserved and even helped us carry our suitcases up to our room. Property looks like your typical family run motel so there's a bit of quirkiness to it. Spa tub was the hottest hotel/motel one we've ever been in which was wonderful! We didn't try the other 2 pools

Excellent location in Rotorua, bed very comfortable, excellent for a short stay

Good location for everything

Hébergement propre et proche du eat street

The location was great for strolling along the lake front, as well as access to the city, being a few short blocks away. The hotel was perfect for our stay with comfortable beds, a kitchenette, heated floors in bathroom, unlimited hot water and a hotel thermal pool. The motel itself could do with a revamp, however its present condition was reflected in the very affordable price we paid for our stay.

Great location to lake, playground & wating facilities. Children loved their stay. Will definitely book yhere again.

Was so close to everything really enjoyed our stay

Excellent location near the waterfront. Walkable to everything in town, including Eat Street. Will definitely stay again.

Love the themal pools. The staff are friendly and helpful. Walking distance to eat street and the lake.

Good location

In town, close to everything.