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Global Luxury Suites at The Arches

178 $US

/nuit

Moyenne pour novembre

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Prix pour Global Luxury Suites at The Arches

Sélectionnez les dates pour voir les prix et les disponibilités

178 $US

/nuit

Moyenne pour novembre

Prix moyens mensuels

À Global Luxury Suites at The Arches, les prix par nuit s'élèvent en moyenne à 130 $US pendant le mois le moins cher (février) et à 277 $US pendant le mois le plus cher (mai), sur la base des 12 derniers mois.

Prix moyen par nuit à Global Luxury Suites at The Arches selon le mois, sur les 12 derniers mois (USD)
Mois	Prix moyen
janvier	148 $US
février	130 $US
mars	151 $US
avril	215 $US
mai	277 $US
juin	241 $US
juillet	181 $US
août	155 $US
septembre	230 $US
octobre	237 $US
novembre	178 $US
décembre	252 $US

Le plus cher : mai (env. 277 $US)

Le moins cher : février (env. 130 $US)

À propos de cet établissement

Appart-hôtel moderne avec kitchenettes, centre de fitness ouvert 24h/24 et accès pratique au Yankee Stadium et à Central Park.

Chambres non-fumeurs
Chambre familiale
Blanchisserie
Ascenseur
Centre d'affaires
Chambres hypoallergéniques

Emplacement

222 East 135th Street, Port Morris, New York (et environs), État de New York, États-Unis d’Amérique

Options de chambre

Studio Deluxe King Bed

Couchages 5

Quadruple Deluxe with Balcony

Couchages 4

Suite King Size Bed

Couchages 8

6

Suite Deluxe with Balcony

Détails de la chambre

Couchages 8

Suite Deluxe Queen Bed

Couchages 8

Suite with Balcony

Couchages 8

Suite

Couchages 8

Suite Deluxe Two Double Beds

Couchages 8

3

Suite Luxury

Détails de la chambre

Couchages 8

4

Double Deluxe Two Queen Beds

Détails de la chambre

Couchages 4

Suite Queen Bed

Couchages 8

Studio Luxury

Couchages 5

Suite Deluxe Two Queen Beds

Couchages 8

4

Double Deluxe

Détails de la chambre

Couchages 4

Double Deluxe Queen Bed

Couchages 4

Studio with Double Bed

Couchages 5

Quadruple Deluxe

Couchages 4

Suite Deluxe King Bed

Couchages 8

Suite Queen Size Bed

Couchages 8

Studio Deluxe Queen Bed

Couchages 5

Quadruple Deluxe

Couchages 4

Avis des voyageurs sur Global Luxury Suites at The Arches

6.3

Agréable

Basé sur 498 avis vérifiés

Ce qu'en disent des voyageurs

Résumé généré par l'IA basé sur les avis récents des voyageurs

Au Global Luxury Suites at The Arches, les clients soulignent le côté spacieux des logements de type appartement et les prix compétitifs, mais signalent des problèmes fréquents avec l'enregistrement et les codes d'accès, un service client difficile à joindre, et un entretien inégal, notamment des odeurs de cigarette, des équipements cassés et du bruit provenant des voisins, de la salle de sport ou de l'autoroute.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Ce qu'en disent des voyageurs

Au Global Luxury Suites at The Arches, les clients soulignent le côté spacieux des logements de type appartement et les prix compétitifs, mais signalent des problèmes fréquents avec l'enregistrement et les codes d'accès, un service client difficile à joindre, et un entretien inégal, notamment des odeurs de cigarette, des équipements cassés et du bruit provenant des voisins, de la salle de sport ou de l'autoroute.

L'emplacement dans le Bronx est proche des stations de métro, du Yankee Stadium et des commerces, bien que plusieurs clients aient trouvé les environs immédiats et l'ambiance nocturne peu sûrs. Des équipements tels qu'une petite salle de sport et un parking couvert payant sont utiles, mais le parking est limité, avec des frais supplémentaires et certains signalent du bruit dû aux poids qui tombent dans la salle de sport. Globalement, attendez-vous à un séjour en autonomie qui sacrifie le service et l'entretien réguliers au profit de l'espace et du bon rapport qualité-prix.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Une petite salle de sport est disponible, mais le bruit des poids qui tombent dérange les chambres voisines. Un parking couvert payant est disponible sur place, bien que les places soient limitées, l'accès indirect et les entrées/sorties entraînent des frais supplémentaires.

Avis de voyageur à ce sujet

10

Othello

26 févr. 2023

·

A séjourné 2 nuits

The conveyance and it was clean. There’s a cafe that’s downstairs that’s perfect to go too also

The conveyance and it was clean. There’s a cafe that’s downstairs that’s perfect to go too also

8

Stephanie

2 oct. 2024

·

A séjourné 3 nuits

We loved our kitchenette. It was nice a clean and large.When I first entered the room you can smell the bleach. Which was fine by me. The two things we didn't care for was the smelling of Marijuana. The smell was in hallways and came in our unit. The other problem we had was the people constantly dropping the weights on the floor in the gym.

We loved our kitchenette. It was nice a clean and large.When I first entered the room you can smell the bleach. Which was fine by me. The two things we didn't care for was the smelling of Marijuana. The smell was in hallways and came in our unit. The other problem we had was the people constantly dropping the weights on the floor in the gym.

6

Devin

3 sept. 2023

·

A séjourné 6 nuits

The apartment was nice and comfortable. Unfortunately you can hear every si gle noise in the building. They gym at the second floor is open 24hrs and we were wake-up sometimes at 5am from people dropping the weights. The buildings had some construction going on and the whole apartment rumble the whole time. Workers starting sometimes at 7:30 am.

The apartment was nice and comfortable. Unfortunately you can hear every si gle noise in the building. They gym at the second floor is open 24hrs and we were wake-up sometimes at 5am from people dropping the weights. The buildings had some construction going on and the whole apartment rumble the whole time. Workers starting sometimes at 7:30 am.

6

Julieth

11 déc. 2023

·

A séjourné 5 nuits

Room was clean and nice with a nice balcony. Our room was next to the fitness center that opens at 7am so we can hear and feel all the weight banging early morning. Room didn’t have enough toilet paper or trash bags to be used during our stay so we have to buy toilet paper ourselves, the parking you have to pay every night if not going out $20 or else $10 each time you would come in and out.

Room was clean and nice with a nice balcony. Our room was next to the fitness center that opens at 7am so we can hear and feel all the weight banging early morning. Room didn’t have enough toilet paper or trash bags to be used during our stay so we have to buy toilet paper ourselves, the parking you have to pay every night if not going out $20 or else $10 each time you would come in and out.

10

Cheryl

26 janv. 2025

·

A séjourné 3 nuits

The property was clean and spacious. I love the fact that it had a parking garage with friendly attendants.

The property was clean and spacious. I love the fact that it had a parking garage with friendly attendants.

8

Yunior

11 févr. 2024

·

A séjourné 11 nuits

No ideal way to get to the parking lot for the guests

No ideal way to get to the parking lot for the guests

6

Yury

6 mai 2024

·

A séjourné 3 nuits

The suite itself was good and the gym facility. The area is very unsafe I parked my car on the street due to being charged a fee every time I entered and left the property garage which they did not specify. My car got broken into, smashed my back window. Never again.

The suite itself was good and the gym facility. The area is very unsafe I parked my car on the street due to being charged a fee every time I entered and left the property garage which they did not specify. My car got broken into, smashed my back window. Never again.

6

Mariah

28 avr. 2025

·

A séjourné 2 nuits

Early check in was not an option which was unfortunate because the baseball game we were planning on going to that day got postponed. When we arrived we wanted to at least park so we could Uber somewhere while we waited for 4pm check in. The parking was valet and no in and out. (The positive thing was that it was cheaper than advertised, around 50$ for two nights. That was reasonable) Instead we went to the Bronx brewery and drank a few beers while we waited. When we got to the hotel the code to access the hotel worked but the one provided for the room did not. The customer service never answered the phone but would call you back 20 minutes later to help. The actual room was in disrepair and had repair work needed to be done. I.e. the blinds that would open to show the city view fell off the roll and was forced up by a hand towel. Didn't feel safe to walk at night to any near by restaurants. Door dash couldn't find the hotel to deliver until the second attempt. For the price I paid I was let down.

Early check in was not an option which was unfortunate because the baseball game we were planning on going to that day got postponed. When we arrived we wanted to at least park so we could Uber somewhere while we waited for 4pm check in. The parking was valet and no in and out. (The positive thing was that it was cheaper than advertised, around 50$ for two nights. That was reasonable) Instead we went to the Bronx brewery and drank a few beers while we waited. When we got to the hotel the code to access the hotel worked but the one provided for the room did not. The customer service never answered the phone but would call you back 20 minutes later to help. The actual room was in disrepair and had repair work needed to be done. I.e. the blinds that would open to show the city view fell off the roll and was forced up by a hand towel. Didn't feel safe to walk at night to any near by restaurants. Door dash couldn't find the hotel to deliver until the second attempt. For the price I paid I was let down.

10

Amber

14 mars 2024

·

A séjourné 2 nuits

Everything with the hotel was perfect except for the elevator, the hotel is pet friendly, and the pets have obviously turned the elevator into their personal bathroom and it smells and wet of dog pee so someone should definitely take care of that, I’d stay again but that elevator needs a deep clean.

Everything with the hotel was perfect except for the elevator, the hotel is pet friendly, and the pets have obviously turned the elevator into their personal bathroom and it smells and wet of dog pee so someone should definitely take care of that, I’d stay again but that elevator needs a deep clean.

8

Tenishia

20 janv. 2023

·

A séjourné 3 nuits

Great facility and clean and welcoming atmosphere… The parking could be better by allowing direct access for all from the garage to the building. I loved having the cafe downstairs, the people were personable and welcoming and the venue was cozy. Also the saxophonist was AMAZING !

Great facility and clean and welcoming atmosphere… The parking could be better by allowing direct access for all from the garage to the building. I loved having the cafe downstairs, the people were personable and welcoming and the venue was cozy. Also the saxophonist was AMAZING !

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

La propreté est irrégulière : plusieurs clients ont trouvé des chambres ou des couloirs sentant la cigarette, avec de la moisissure, des déchets, des nuisibles ou des débris sur le balcon, tandis que d'autres ont signalé des suites très propres. L'entretien entre les séjours et de l'espace commun nécessitent plus d'attention.

Avis de voyageur à ce sujet

6

Angel

31 oct. 2025

·

A séjourné 2 nuits

Room was clean but heavy odor of smoke upon entry. Room did not have balcony or appear close to size of pictures. Hallways smelled of smoke at night despite being a non-smoking property. I was told the “free” early check in and check out were the reason for my room downgrade. The stay and area are nice but also felt very misleading.

Room was clean but heavy odor of smoke upon entry. Room did not have balcony or appear close to size of pictures. Hallways smelled of smoke at night despite being a non-smoking property. I was told the “free” early check in and check out were the reason for my room downgrade. The stay and area are nice but also felt very misleading.

2

Fnu

19 nov. 2023

·

A séjourné 2 nuits

Dirty Room with flies and old trash from the previous guest.

Dirty Room with flies and old trash from the previous guest.

2

Kimberly

10 mai 2025

·

A séjourné 1 nuit

Room was dirty

Room was dirty

2

Jacqueline

24 juin 2023

·

A séjourné 3 nuits

This property was by far the worst I’ve experience ever ! The headboard , pillows , walls were dirty and chipped . The balcony had trash , garbage and a used condom wrapper on the ground .The balcony also had cigarette butts everywhere when it clearly states “ non smoking property” I immediately called Expedia to try and get a refund by the property denied stating I could not receive a refund because I “ already checked in “ . I lasted all of 10 mins in the room taking videos and left the property immediately! I never stayed and lost out on over $700 .. My next stop is Yelp to also write my experience at this property. The unwillingness to refund my money or even be logical to see the photos and videos in the room shows the integrity of the people running this property . I’ve stayed in motels cleaner than this property was !!!

This property was by far the worst I’ve experience ever ! The headboard , pillows , walls were dirty and chipped . The balcony had trash , garbage and a used condom wrapper on the ground .The balcony also had cigarette butts everywhere when it clearly states “ non smoking property” I immediately called Expedia to try and get a refund by the property denied stating I could not receive a refund because I “ already checked in “ . I lasted all of 10 mins in the room taking videos and left the property immediately! I never stayed and lost out on over $700 .. My next stop is Yelp to also write my experience at this property. The unwillingness to refund my money or even be logical to see the photos and videos in the room shows the integrity of the people running this property . I’ve stayed in motels cleaner than this property was !!!

2

Emerson

31 oct. 2025

·

A séjourné 4 nuits

My stay was not pleasant at all, the room smelled like cigarettes. Room had noticeable dirty spots. Every night had loud noises coming from the other rooms as well from the hall.

My stay was not pleasant at all, the room smelled like cigarettes. Room had noticeable dirty spots. Every night had loud noises coming from the other rooms as well from the hall.

10

Jessica

21 janv. 2025

·

A séjourné 2 nuits

Beautiful property and our room was clean and provided us with all toiletries and necessities. Great amenities

Beautiful property and our room was clean and provided us with all toiletries and necessities. Great amenities

2

Lina

17 déc. 2024

·

A séjourné 2 nuits

Unfortunately the hotel room did not match description. Booked it for two nights, but from how disgusted we were only stayed there for one. The bedsheets seemed clean and water pressure was nice, but other than that I did not enjoy my stay. The silicon in the shower was moldy, the bed frame was dirty and gross, the room had a smell when we came into it, side lamps were dirty and so on. They have no front desk staff. And the stay is non-refundable even if you get their insurance like I did:( better to pay the extra $200 and stay somewhere where you will enjoy your trip.

Unfortunately the hotel room did not match description. Booked it for two nights, but from how disgusted we were only stayed there for one. The bedsheets seemed clean and water pressure was nice, but other than that I did not enjoy my stay. The silicon in the shower was moldy, the bed frame was dirty and gross, the room had a smell when we came into it, side lamps were dirty and so on. They have no front desk staff. And the stay is non-refundable even if you get their insurance like I did:( better to pay the extra $200 and stay somewhere where you will enjoy your trip.

10

Jameek

10 mars 2025

·

A séjourné 1 nuit

Very clean respectful

Very clean respectful

2

lina

28 août 2023

·

A séjourné 2 nuits

Property very close to trains and the highway. That is the only good thing. Says its a smoke free property but the whole place smells of smoke. I switched rooms 3x and all had smoke residue and cigarette butts that hadnt been cleaned. 2 rooms the linens were dirty and the pillows were beginning to turn brown. You tell they dont sweep or mop or dust. They would not give a refund and would not send someone to clean the room properly. I sent photos of the trash, mold growing on the wall, light fixture wiring hanging above the bed and still no one even bothered to call me back. To be one of the most expensive per night and have the name luxury they are a scam. Definitely would not recommend. Their photos have been edited. Sooo disappointing

Property very close to trains and the highway. That is the only good thing. Says its a smoke free property but the whole place smells of smoke. I switched rooms 3x and all had smoke residue and cigarette butts that hadnt been cleaned. 2 rooms the linens were dirty and the pillows were beginning to turn brown. You tell they dont sweep or mop or dust. They would not give a refund and would not send someone to clean the room properly. I sent photos of the trash, mold growing on the wall, light fixture wiring hanging above the bed and still no one even bothered to call me back. To be one of the most expensive per night and have the name luxury they are a scam. Definitely would not recommend. Their photos have been edited. Sooo disappointing

10

Francisco

14 juil. 2025

·

A séjourné 2 nuits

everything very clean and quiet atmosphere

everything very clean and quiet atmosphere

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont généralement spacieuses et confortables, mais beaucoup présentent des signes d'usure et des problèmes d'entretien tels que des stores cassés, des accessoires lâches et des portes de balcon défectueuses. Le bruit et la lumière provenant de l'autoroute, de la salle de sport ou des rideaux fins sont fréquents, et la fiabilité du Wi-Fi varie.

Avis de voyageur à ce sujet

6

Catarina

11 mai 2024

·

A séjourné 2 nuits

What I didn’t like was that I got the room with the porch. Those face a storage facility with floodlights, and there are no curtains, only screens that don’t block light. My sleep was terrible, looked like daylight the entire time. Other than that the place is great! But go for a regular room, avoid facing west

What I didn’t like was that I got the room with the porch. Those face a storage facility with floodlights, and there are no curtains, only screens that don’t block light. My sleep was terrible, looked like daylight the entire time. Other than that the place is great! But go for a regular room, avoid facing west

8

Sandy

21 juil. 2024

·

A séjourné 3 nuits

Easy to access the building & unit with the emailed instructions. Unit was pretty clean, minus some mold in the bathroom. AC worked great & additions like plates & cutlery, a larger than standard mini fridge, multiple trash cans, extra towels made our stay more comfortable. Sheets were clean but in the rougher side. They provide plenty of pillows. The room is bright, even with all the blinds closed, so I’d recommend packing a sleep mask. I upgraded to include a balcony & that was a real disappointment. There were broken & missing tiles that made it a safety hazard.

Easy to access the building & unit with the emailed instructions. Unit was pretty clean, minus some mold in the bathroom. AC worked great & additions like plates & cutlery, a larger than standard mini fridge, multiple trash cans, extra towels made our stay more comfortable. Sheets were clean but in the rougher side. They provide plenty of pillows. The room is bright, even with all the blinds closed, so I’d recommend packing a sleep mask. I upgraded to include a balcony & that was a real disappointment. There were broken & missing tiles that made it a safety hazard.

8

Maurice

2 févr. 2025

·

A séjourné 2 nuits

It was cozy but balcony door was broke and kept busting open so we were very cold and heater would not stay on heat kept staying on fan which we had to leave early because to cold

It was cozy but balcony door was broke and kept busting open so we were very cold and heater would not stay on heat kept staying on fan which we had to leave early because to cold

8

Samantha

14 nov. 2025

·

A séjourné 4 nuits

I stayed for about four days when we entered the room our code would not work so we had to call maintenance. Thankfully, it did not take two hours I’m not too sure why other people reviewed this place in the sense of they lack communication. You just have to also remember the time difference. The rooms are really spacious. Our only complaint I would say is that the shower could use a longer door so the water doesn’t splash out along with the shades in the room needs to be upgraded because they’re falling apart. But all in all as someone who works in a hotel, this was a very nice stay. And my partner and I look forward to staying here again once we’re back in New York.

I stayed for about four days when we entered the room our code would not work so we had to call maintenance. Thankfully, it did not take two hours I’m not too sure why other people reviewed this place in the sense of they lack communication. You just have to also remember the time difference. The rooms are really spacious. Our only complaint I would say is that the shower could use a longer door so the water doesn’t splash out along with the shades in the room needs to be upgraded because they’re falling apart. But all in all as someone who works in a hotel, this was a very nice stay. And my partner and I look forward to staying here again once we’re back in New York.

8

Yadira

7 mai 2025

·

A séjourné 2 nuits

The room was nice and big enough. It was just kinda loud at night from others stay. It was unfortunate we couldn’t check in sooner than 4. The lobby was really cold but at least we didn’t have to wait outside in the rain.

The room was nice and big enough. It was just kinda loud at night from others stay. It was unfortunate we couldn’t check in sooner than 4. The lobby was really cold but at least we didn’t have to wait outside in the rain.

6

Mariah

28 avr. 2025

·

A séjourné 2 nuits

Early check in was not an option which was unfortunate because the baseball game we were planning on going to that day got postponed. When we arrived we wanted to at least park so we could Uber somewhere while we waited for 4pm check in. The parking was valet and no in and out. (The positive thing was that it was cheaper than advertised, around 50$ for two nights. That was reasonable) Instead we went to the Bronx brewery and drank a few beers while we waited. When we got to the hotel the code to access the hotel worked but the one provided for the room did not. The customer service never answered the phone but would call you back 20 minutes later to help. The actual room was in disrepair and had repair work needed to be done. I.e. the blinds that would open to show the city view fell off the roll and was forced up by a hand towel. Didn't feel safe to walk at night to any near by restaurants. Door dash couldn't find the hotel to deliver until the second attempt. For the price I paid I was let down.

Early check in was not an option which was unfortunate because the baseball game we were planning on going to that day got postponed. When we arrived we wanted to at least park so we could Uber somewhere while we waited for 4pm check in. The parking was valet and no in and out. (The positive thing was that it was cheaper than advertised, around 50$ for two nights. That was reasonable) Instead we went to the Bronx brewery and drank a few beers while we waited. When we got to the hotel the code to access the hotel worked but the one provided for the room did not. The customer service never answered the phone but would call you back 20 minutes later to help. The actual room was in disrepair and had repair work needed to be done. I.e. the blinds that would open to show the city view fell off the roll and was forced up by a hand towel. Didn't feel safe to walk at night to any near by restaurants. Door dash couldn't find the hotel to deliver until the second attempt. For the price I paid I was let down.

8

Mary

16 nov. 2024

·

A séjourné 3 nuits

Honestly I booked without doing deep research, was nervous after the fact but went thru with it. We stayed three nights, had no problems checking in our code worked every time, it was very clean and spacious. Clean towels and a little bag of toiletries were included. We felt safe the doors were locked to the lobby unless you had a code. Our room looked just like pictures! Easy commute to the city. Definitely would stay here again.

Honestly I booked without doing deep research, was nervous after the fact but went thru with it. We stayed three nights, had no problems checking in our code worked every time, it was very clean and spacious. Clean towels and a little bag of toiletries were included. We felt safe the doors were locked to the lobby unless you had a code. Our room looked just like pictures! Easy commute to the city. Definitely would stay here again.

4

Howard

7 févr. 2024

·

A séjourné 5 nuits

We spent 5 nights at this location. Upon arriving we saw that one of the window blinds was broken and we had to use a fix to cover the window. Also the sofa leg was broken and the bathroom faucet was loose.

We spent 5 nights at this location. Upon arriving we saw that one of the window blinds was broken and we had to use a fix to cover the window. Also the sofa leg was broken and the bathroom faucet was loose.

6

Vanessa

5 janv. 2025

·

A séjourné 3 nuits

My room did not have WiFi, impossible to watch tv, or work.

My room did not have WiFi, impossible to watch tv, or work.

4

Ritza

1 sept. 2025

·

A séjourné 2 nuits

Rooms are smaller than they appear in the photos. Booked a say for 2 night and half the time the WiFi wasn’t working. The refrigerator is extremely small, no ice machine and no complimentary water. The stay was for me and my husband and they only gave us one set of towels to shower. Even after a few called to get more we still had to wait till mid day the next day for them to show up. For what they charge it was a horrible stay

Rooms are smaller than they appear in the photos. Booked a say for 2 night and half the time the WiFi wasn’t working. The refrigerator is extremely small, no ice machine and no complimentary water. The stay was for me and my husband and they only gave us one set of towels to shower. Even after a few called to get more we still had to wait till mid day the next day for them to show up. For what they charge it was a horrible stay

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est largement autonome, sans réception ; beaucoup signalent des pannes de codes d'accès, de longs temps d'attente, des messages sans réponse et d'occasionnels problèmes de réservation. Quelques clients ont noté des agents serviables, mais la réactivité et la résolution des problèmes sont incohérentes.

Avis de voyageur à ce sujet

2

SAMANTHA

1 avr. 2025

·

A séjourné 7 nuits

The hotel has a number of issues from leeks in the halls, the faucets are not installed correctly causing mold issues. But worst is the lack of communication, unprofessional and hostile environment created by staff. Like having a man, that is not in a uniform, or even having a name tag on knock on your door and demand payment. To canceling reservations with no notice. Are just two of the many issues.

The hotel has a number of issues from leeks in the halls, the faucets are not installed correctly causing mold issues. But worst is the lack of communication, unprofessional and hostile environment created by staff. Like having a man, that is not in a uniform, or even having a name tag on knock on your door and demand payment. To canceling reservations with no notice. Are just two of the many issues.

2

Cynthia

2 avr. 2025

·

A séjourné 2 nuits

Extremely Frustrating Experience – Worst Customer Service Ever I had a terrible experience booking this hotel. From the start, I was asked to resubmit pictures of my ID and credit card multiple times, even though I had already submitted them. This endless cycle of resubmission was frustrating. Despite my payment being processed a week before our reservation, I was still asked for more documents due to a “billing issue.” I couldn’t understand how they took my payment but then claimed a billing issue. When we arrived, we couldn’t access our room because of the same “billing issue.” After 30 minutes of waiting at the front desk, we were told to leave and received a call and text saying we couldn’t stay. When I called for a refund, a representative (Sean or John) told me a refund wasn’t guaranteed, even though we had already been kicked out. I am still waiting for my refund, and I won’t stop until I get it due to their lack of communication. The address on my license didn’t match the billing address because I had just moved. They didn’t seem to understand this simple explanation. This has been the worst hotel experience I’ve ever had, and I travel often. The staff was rude, unhelpful, and clearly didn’t know how to handle any situation. I would never recommend this hotel to anyone. Avoid it at all costs.

Extremely Frustrating Experience – Worst Customer Service Ever I had a terrible experience booking this hotel. From the start, I was asked to resubmit pictures of my ID and credit card multiple times, even though I had already submitted them. This endless cycle of resubmission was frustrating. Despite my payment being processed a week before our reservation, I was still asked for more documents due to a “billing issue.” I couldn’t understand how they took my payment but then claimed a billing issue. When we arrived, we couldn’t access our room because of the same “billing issue.” After 30 minutes of waiting at the front desk, we were told to leave and received a call and text saying we couldn’t stay. When I called for a refund, a representative (Sean or John) told me a refund wasn’t guaranteed, even though we had already been kicked out. I am still waiting for my refund, and I won’t stop until I get it due to their lack of communication. The address on my license didn’t match the billing address because I had just moved. They didn’t seem to understand this simple explanation. This has been the worst hotel experience I’ve ever had, and I travel often. The staff was rude, unhelpful, and clearly didn’t know how to handle any situation. I would never recommend this hotel to anyone. Avoid it at all costs.

6

crystall

7 oct. 2024

·

A séjourné 3 nuits

When got to property codes didn’t work, we couldn’t get in touch with anyone for an hour.

When got to property codes didn’t work, we couldn’t get in touch with anyone for an hour.

10

JEFF

18 sept. 2024

·

A séjourné 10 nuits

This is a trap no customer service room in terrible condition. No front desk.. Not safe to walk outside at night only the bottom three floors are rentable and there’s no service to change sheets or anything no replacement of toilet paper. The toilet seat was broken and seen after four days to be fixed only only to find out that it could not be fixed. The faucet on the sink was rattling the door would not close, the bathroom, the air conditioner rattled when it was turned on the lights from the Jason building would shine in through the translucent curtains that we had there was no service again. There was no shower because the handle was broken. There was loud noise, playing music and the people in the building didn’t seem like they were weak renters like they live there They moved us after four days of complaining to a room that was slightly better service. We would not recommend this hotel for anybody

This is a trap no customer service room in terrible condition. No front desk.. Not safe to walk outside at night only the bottom three floors are rentable and there’s no service to change sheets or anything no replacement of toilet paper. The toilet seat was broken and seen after four days to be fixed only only to find out that it could not be fixed. The faucet on the sink was rattling the door would not close, the bathroom, the air conditioner rattled when it was turned on the lights from the Jason building would shine in through the translucent curtains that we had there was no service again. There was no shower because the handle was broken. There was loud noise, playing music and the people in the building didn’t seem like they were weak renters like they live there They moved us after four days of complaining to a room that was slightly better service. We would not recommend this hotel for anybody

10

Carlos Milano

26 oct. 2023

·

A séjourné 1 nuit

They simply need a dedicated customer service person - a real human - who can troubleshoot important matters - entry to the property, etc.

They simply need a dedicated customer service person - a real human - who can troubleshoot important matters - entry to the property, etc.

2

Alyssa

26 mai 2024

·

A séjourné 1 nuit

Hotel doesn’t answer their phone when there is a problem

Hotel doesn’t answer their phone when there is a problem

2

Derek

9 mai 2024

·

A séjourné 1 nuit

Do not stay here. No staff on site, you call an 800 number when you need assistance… then wait on hold… it would have been ok if i didn’t have to call them every time i used the passcode on my door… it never worked twice in a row… I got two rooms and the door codes didn’t work for either, multiple times. Very upset… awful communication.

Do not stay here. No staff on site, you call an 800 number when you need assistance… then wait on hold… it would have been ok if i didn’t have to call them every time i used the passcode on my door… it never worked twice in a row… I got two rooms and the door codes didn’t work for either, multiple times. Very upset… awful communication.

8

Dexter

28 nov. 2025

·

A séjourné 1 nuit

I didn't like tge fact that there are no one live to talk to, and gwt assistance from. You have to be on the ohone for hours before you can get any kind of assistance. I couldn't figure out hiw to get into the building and didn't kniw where my room was, until i made several calls for help, and the number they have on the door wasn't any use to me. I had ti google The Archer online, to get the right number dor assistance, and the 45 minutes later i finally gotten someone who finally helped me. Iw wasn't the only one there with the same issues...

I didn't like tge fact that there are no one live to talk to, and gwt assistance from. You have to be on the ohone for hours before you can get any kind of assistance. I couldn't figure out hiw to get into the building and didn't kniw where my room was, until i made several calls for help, and the number they have on the door wasn't any use to me. I had ti google The Archer online, to get the right number dor assistance, and the 45 minutes later i finally gotten someone who finally helped me. Iw wasn't the only one there with the same issues...

2

Shakera

4 juin 2025

·

A séjourné 2 nuits

Well we didn’t get to stay because the confirmation email had no room number or code to get in the door, due to there being no front desk and customer service 24/7 line isn’t 24/7 nobody ever answered to help us! Will never book again! Ans now I’m fighting for a refund from a place i didn’t get to stay at

Well we didn’t get to stay because the confirmation email had no room number or code to get in the door, due to there being no front desk and customer service 24/7 line isn’t 24/7 nobody ever answered to help us! Will never book again! Ans now I’m fighting for a refund from a place i didn’t get to stay at

4

Rolf

11 déc. 2023

·

A séjourné 4 nuits

The door codes did not work on multiple days. Spent almost an hour the first day trying to gain entrance. The next day it took multiple calls to get help.

The door codes did not work on multiple days. Spent almost an hour the first day trying to gain entrance. The next day it took multiple calls to get help.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Proche des stations de métro, du Yankee Stadium et des commerces de base, avec un accès plus facile à Manhattan que de nombreuses alternatives. Cependant, plusieurs clients ont trouvé les environs immédiats bruyants ou peu sûrs la nuit, et la proximité des autoroutes/trains affecte l'ambiance.

Avis de voyageur à ce sujet

10

Andrea

30 oct. 2023

·

A séjourné 2 nuits

Excellent and affordable. Just over the river from Harlem. Close to the subway. It is close to the highway but it didn’t bother me. Blackout curtains would have been nice.

Excellent and affordable. Just over the river from Harlem. Close to the subway. It is close to the highway but it didn’t bother me. Blackout curtains would have been nice.

10

Cecile

21 juin 2025

·

A séjourné 4 nuits

Loved our stay at the Arches. There are restaurants and a grocery store within walking distance, as well as a subway stop. The parking garage is staffed 24/7. The apartment was extremely spacious and bright, the bathroom had a tub. It was absolutely perfect for a family. We did have issues with a family hanging out in the hallway after midnight for a looong time, they were very loud. But that’s not due to the property itself.

Loved our stay at the Arches. There are restaurants and a grocery store within walking distance, as well as a subway stop. The parking garage is staffed 24/7. The apartment was extremely spacious and bright, the bathroom had a tub. It was absolutely perfect for a family. We did have issues with a family hanging out in the hallway after midnight for a looong time, they were very loud. But that’s not due to the property itself.

10

Stephen

28 déc. 2024

·

A séjourné 6 nuits

The property itself is excellent, new and clean. The area around the property is a little sketchy at night, but the good thing is, subway stations are only a 10 min walk at most, so transportation is fairly convenient.

The property itself is excellent, new and clean. The area around the property is a little sketchy at night, but the good thing is, subway stations are only a 10 min walk at most, so transportation is fairly convenient.

8

Todd

20 oct. 2024

·

A séjourné 4 nuits

Despite some negative reviews, our room was clean, comfortable, and quiet. It was significantly less than anything in Manhattan, and with two subway stations nearby, access to midtown was a very reasonable 20-30 minute commute.

Despite some negative reviews, our room was clean, comfortable, and quiet. It was significantly less than anything in Manhattan, and with two subway stations nearby, access to midtown was a very reasonable 20-30 minute commute.

4

Mahogany

15 juil. 2025

·

A séjourné 2 nuits

Not the best location if you’re unfamiliar. I grew up in the area but I thought we were staying in the actually building with concierge. A homeless woman was roaming the floor and I went back in my room for 30 mins just to make sure she was gone.

Not the best location if you’re unfamiliar. I grew up in the area but I thought we were staying in the actually building with concierge. A homeless woman was roaming the floor and I went back in my room for 30 mins just to make sure she was gone.

8

victoria

21 mai 2023

·

A séjourné 5 nuits

The area around didnt have much to walj to & grab groceries or food.

The area around didnt have much to walj to & grab groceries or food.

6

Yury

6 mai 2024

·

A séjourné 3 nuits

The suite itself was good and the gym facility. The area is very unsafe I parked my car on the street due to being charged a fee every time I entered and left the property garage which they did not specify. My car got broken into, smashed my back window. Never again.

The suite itself was good and the gym facility. The area is very unsafe I parked my car on the street due to being charged a fee every time I entered and left the property garage which they did not specify. My car got broken into, smashed my back window. Never again.

2

Annika

28 mai 2024

·

A séjourné 5 nuits

Worst stay ever. The surroundings were terrible. This is definitely not a place for any tourist to stay. The location is between trains and highway conjunction. The apartment was ok except for the noise from AC. I stayed one night instead of the five I had booked. Hotels.com should not promote such a place on their website.

Worst stay ever. The surroundings were terrible. This is definitely not a place for any tourist to stay. The location is between trains and highway conjunction. The apartment was ok except for the noise from AC. I stayed one night instead of the five I had booked. Hotels.com should not promote such a place on their website.

10

Charles

17 sept. 2023

·

A séjourné 2 nuits

The streets, and parking were a major problem, but one that the City needs to address. It's got to be hurting your business. I am truly sorry. Best of luck. Charles Bruno

The streets, and parking were a major problem, but one that the City needs to address. It's got to be hurting your business. I am truly sorry. Best of luck. Charles Bruno

4

Matthew

10 août 2025

·

A séjourné 2 nuits

Nothing luxurious about this place. Only 3 floors, thought there was about 20 floors to choose from. Great view of the highway. Lots of stores and food options within walking distance. The area was the best pat

Nothing luxurious about this place. Only 3 floors, thought there was about 20 floors to choose from. Great view of the highway. Lots of stores and food options within walking distance. The area was the best pat

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Pas assez d'informations dans les commentaires.

Avis de voyageur à ce sujet

10

Othello

26 févr. 2023

·

A séjourné 2 nuits

The conveyance and it was clean. There’s a cafe that’s downstairs that’s perfect to go too also

The conveyance and it was clean. There’s a cafe that’s downstairs that’s perfect to go too also

10

Elainena

29 juil. 2025

·

A séjourné 6 nuits

Amazing location for shopping. This hotel has so many fun activities for the family to enjoy together. The basketball court near the bar was a wonderful bonus!! I highly recommend this property ❤️

Amazing location for shopping. This hotel has so many fun activities for the family to enjoy together. The basketball court near the bar was a wonderful bonus!! I highly recommend this property ❤️

8

Tenishia

20 janv. 2023

·

A séjourné 3 nuits

Great facility and clean and welcoming atmosphere… The parking could be better by allowing direct access for all from the garage to the building. I loved having the cafe downstairs, the people were personable and welcoming and the venue was cozy. Also the saxophonist was AMAZING !

Great facility and clean and welcoming atmosphere… The parking could be better by allowing direct access for all from the garage to the building. I loved having the cafe downstairs, the people were personable and welcoming and the venue was cozy. Also the saxophonist was AMAZING !

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

10

maria

8 mars 2023

·

A séjourné 4 nuits

It was a great stay. Very clean and comfortable.

It was a great stay. Very clean and comfortable.

10

Othello

26 févr. 2023

·

A séjourné 2 nuits

The conveyance and it was clean. There’s a cafe that’s downstairs that’s perfect to go too also

The conveyance and it was clean. There’s a cafe that’s downstairs that’s perfect to go too also

10

Luis

26 févr. 2023

·

A séjourné 2 nuits

I love the no contact check in and out. room and building was Excellent.

I love the no contact check in and out. room and building was Excellent.

8

Rachel

24 févr. 2023

·

A séjourné 1 nuit

Good but I did like about the parking

Good but I did like about the parking

6

Ileana

17 févr. 2023

·

A séjourné 2 nuits

My experience was OK for the most part. Bedding, room, bathroom were clean. Adequate amount of supplies provided for a comfy stay. However, the room needed lots of repairs. The main wall had some kind of paint in one section, that was dirty looking, the bathroom sink knob was loose, paint was chipped in certain places throughout the room and the balcony door had a small crack along with a paper torn blind. The NO SMOKING policy isn’t followed 100% hallways and elevator smelled like weed at times. Oh, I forgot to mention the fridge didn’t have shelves.

My experience was OK for the most part. Bedding, room, bathroom were clean. Adequate amount of supplies provided for a comfy stay. However, the room needed lots of repairs. The main wall had some kind of paint in one section, that was dirty looking, the bathroom sink knob was loose, paint was chipped in certain places throughout the room and the balcony door had a small crack along with a paper torn blind. The NO SMOKING policy isn’t followed 100% hallways and elevator smelled like weed at times. Oh, I forgot to mention the fridge didn’t have shelves.

Politiques de l’établissement

Instructions d’arrivée

Tout ce que vous devez savoir pour une arrivée en douceur.

Arrivée

Départ

Arrivée à partir de 16:00

Avant 11:00

Bon à savoir

Politiques et informations supplémentaires sur cet établissement.

Vous avez une question ?

Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel

L'heure d'enregistrement commence à 16:00 L'heure de départ se termine à 11:00

Restrictions d'arrivée
L'enregistrement anticipé est disponible moyennant des frais (sous réserve de disponibilité) ; le départ tardif est disponible moyennant des frais (sous réserve de disponibilité) ;

Conditions d'âge
L'âge minimum pour l'enregistrement est de 21 ans

Animaux de compagnie
Nombre maximum d'animaux par chambre 22 ; Poids max de l'animal (par animal) en lb est 3030 ; Poids max de l'animal (par animal) en kg est 1414 ; Les animaux d'assistance sont autorisés ; Les animaux d'assistance sont exemptés de frais/restrictions ; Animaux de compagnie autorisés ; Frais pour animaux : 250 USD par animal, par séjour ; Les animaux d'assistance sont exemptés de frais ;

Services de réception
L'enregistrement sans contact et le départ sans contact sont disponibles ; Il n'y a pas de réception dans cet établissement. Avant votre arrivée, les clients doivent remplir l'enregistrement en ligne auprès de l'établissement via un lien sécurisé. Il sera demandé aux clients de fournir à l'établissement une copie de leur pièce d'identité avec photo délivrée par le gouvernement avant leur arrivée. Les clients recevront un e-mail dans les 24 heures précédant leur arrivée avec les instructions d'enregistrement et un code d'accès. Les clients peuvent accéder à leur hébergement par une entrée privée. Les informations fournies par l'établissement peuvent être traduites à l'aide d'outils de traduction automatique.

Identification
Une pièce d'identité avec photo délivrée par le gouvernement ainsi qu'une carte de crédit, une carte de débit ou un dépôt en espèces peuvent être requis lors de l'enregistrement pour les frais accessoires ;

Politique concernant les enfants et les lits d'appoint
Des frais pour personne supplémentaire peuvent s'appliquer et varier selon la politique de l'établissement ; Cet établissement dispose d'espaces extérieurs, tels que des balcons, des patios ou des terrasses qui peuvent ne pas être adaptés aux enfants ; si vous avez des inquiétudes, nous vous recommandons de contacter l'établissement avant votre arrivée pour confirmer qu'il peut vous accueillir dans une chambre appropriée ; Aucun berceau (lit pour bébé) disponible ; Aucun lit d'appoint/lit supplémentaire disponible

Restauration
Le petit-déjeuner n'est pas fourni.