Casa Azul Hotel Blu-UBS Arena

Ganske enkel forfærdeligt sted. Vi bliver anvist et værelse der stinker af røg og kun fordi min mand bliver stædig får vi et andet værelse. Gulvet her er nyvasket men tilsyneladende vasket i møgbeskidt vand. Vi åbner et vindue for at lufte ud, men en stank af joints kommer til gengæld ind, så det bliver hurtigt lukket igen. Der er larm, råben og smækken med døre om natten og trafikken af stiletter på gangen om natten er overvældende. Receptionisten er ligeglad og uinteresseret og at receptionen er pakket ind i noget der ligner skudsikkert glas, burde have fået vores alarmklokker til at ringe. Da min mand er udenfor om morgenen for at tage en cigaret, bliver han af en anden gæst bedt om at gå, imedens han lige viser pistolen han har i bukselinningen. Byen er snusket og faldefærdig og bestemt ikke et sted vi ville turde eller have lyst til at gå på opdagelse i, ikke engang i dagtimerne.

My recent trip to NY for an overnight trip to visit my sister's and celebrate my mom for Mother's Day and her birthday was met with a hotel disaster. I made reservation for a one night stay at Casa Azul. Unfortunately, due to unacceptable room conditions that made the room unsuitable for occupancy. Upon arrival, I discovered significant issues in the room, including mold concerns and a strong smoke odor despite the expectation of a clean and habitable environment. The conditions were unhealthy and inconsistent with what was represented at the time of booking. Because of these conditions, my mother and I were unable to stay at the property and had to find somewhere with better suitable accommodations and a feeling of safety. Although my cancellation occurred after the standard cancellation deadline, the circumstances involved health and safety concerns rather than a simple change of plans. Under New York consumer protection standards, guests are entitled to accommodations that are reasonably safe, sanitary, and as described.

Parking was free & secure which is a if problem in NY. Rooms r good and staff is very helpful. The only problem in 2nd floor there was a lot of weed smell.

This is a sleep in hotel, nothing else. Towels is old with room comforters. But did solve my night delimma. The check-in area has a horrible smells.

Dirty rooms, everything smells like cigarette smoke, even in (2) non-smoking rooms. A/C was musty smelling, looked like drug deals happening in stairwell. Nothing felt safe