Hard Rock Hotel Goa Calangute

Un établissement correct sans plus

Rude poolside staff and our room was very dated. The TV didn't work and we got bitten a number of times by bed bugs. Definitely wouldn't consider going back again. Hotel staff need to realize they work for the customer not the other way around

Unfortunately this Hard Rock falls short of some of basics you would expect. The water in the room never ran hot, it was tepid at best. Dreams of a lovely long shower turned into a quick splash and dash. The soft furnishings in the room were very grubby (stains on the cushions etc) and I felt like I needed gloves to move them. Breakfast was absolute chaos and average at best and getting a sunbed was impossible. The Saturday bottomless brunch went down well with Brits staying in the hotel, they seemed to get their moneys worth. The staff were friendly though. Bar prices are high so drink in Calangute if you are there for that. I didn’t expect this to be high end like other Hard Rocks but it fell short of my minimum expectation.

The room was not safe at all. The smoke alarm in room and bathroom was both covered with tissue paper. Critical safety hazard. Room service was terrible. Tried to order food for room service because we came at 10:30pm and was hungry. Once they said they will transfer to room service and then disconnected. Then twice they said they will call back and never called back. After calling again, no apologies or anything. After attempting twice and waiting an hour, we ordered food from outside from an app. None of the charging ports in the room work. This was a non safe and terrible experience stay for the money you took from us

Lovely clean room Amazing friendly, helpful, efficient staff! Overall excellent hotel