Is Serenas Badesi Resort

It was great. A big thanks especially to the friendly and corteous team

No amenities at all

The infra structure is very good and that’s it. Service is terrible! Restaurant there’s no plate, cup, silverware, food including simple slices of ham, cheese and bread. Tables all dirty and is not lack of staff as they are most time chatting between them or over their phone. There’s a lack management overall. We also stood at the prestige area. This area is better as we could acres to clean plates, glasses and usually food was replace in time. It also had a la cart good for the prestige, but in most cases food that was served is the same in the buffet… really disappointing. I also had to change the room as they AC was not working, but my and my family had to sleep 2 night in one room with no AC as they try unsuccessfully to fix it. Lastly and for that’s even worse if you have kids. The kids pool area open from 10-12 and 16-18. You get really stuck not doing much except going to the beach in case is not too windy which normally is. Again infra structure is good, but service is just non existing and food is quality and service is rather poor

Issue with access to app caused problems booking restaurants . Having reserved sunbeds on the beach was fantastic and should be communicated to potential customers , such a great idea ! Entertainment staff were superb .

The property is great, but they really need to work on the food. It is not very good at all for the price point. If they can dial the food in , then the resort would be amazing!!