Hotel Mousai
452 US$
/ noche
Promedio para noviembre
Precios para Hotel Mousai
Selecciona fechas para ver precios y disponibilidad
452 US$
/ noche
Promedio para noviembre
Precios medios mensuales
En Hotel Mousai, los precios por noche son de 322 US$ de media en el mes más barato (octubre) y de 591 US$ en el mes más caro (marzo), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 484 US$ |
| febrero | 520 US$ |
| marzo | 591 US$ |
| abril | 490 US$ |
| mayo | 462 US$ |
| junio | 432 US$ |
| julio | 417 US$ |
| agosto | 391 US$ |
| septiembre | 445 US$ |
| octubre | 322 US$ |
| noviembre | 452 US$ |
| diciembre | 520 US$ |
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nov · 452 US$
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Más caro: marzo (aprox. 591 US$)
Más barato: octubre (aprox. 322 US$)
Acerca de esta propiedad
Para un relax sin igual, nada como una visita al spa. La diversión está asegurada en este alojamiento, que ofrece 4 piscinas al aire libre, pistas de tenis al aire libre y un centro de bienestar. Encontrarás también conexión a Internet wifi...
Servicios
Para un relax sin igual, nada como una visita al spa. La diversión está asegurada en este alojamiento, que ofrece 4 piscinas al aire libre, pistas de tenis al aire libre y un centro de bienestar. Encontrarás también conexión a Internet wifi gratis, servicios de conserjería y una tienda de recuerdos.
Servicios empresariales
Tendrás tintorería, un servicio de recepción las 24 horas y atención multilingüe a tu disposición. ¿Estás organizando un evento en Puerto Vallarta? En este complejo turístico tienes a tu disposición 261 metros cuadrados de espacio con zona para conferencias y salas de reuniones. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte al aeropuerto (ida y vuelta) disponible 24 horas y aparcamiento con asistencia gratuito.
Comida
Si tienes ganas de comer algo de cocina japonesa, ve a Hiroshi - Japanese, uno de los 9 restaurantes de este complejo turístico, o simplemente llama al servicio de habitaciones las 24 horas. Apaga tu sed en uno de los 5 bares con salón o los 2 bares junto a la piscina. Se ofrece un desayuno completo todos los días de 07:00 a 11:00 con un coste adicional.
Habitaciones
Disfruta de una estancia fabulosa en una de las 14 habitaciones con decoraciones diferentes, todas equipadas con bañera de hidromasaje privada al aire libre y televisión de pantalla plana. Las habitaciones disponen de balcón. Para los momentos de ocio, tendrás un televisor con canales por satélite y reproductor de DVD. Además, podrás mantenerte al día gracias a la conexión wifi gratis. Entre las comodidades, se incluyen caja fuerte, escritorio y teléfono.
Ubicación
Si decides alojarte en Hotel Mousai Puerto Vallarta Adults Only, te encontrarás en una fantástica zona de Puerto Vallarta (Zona Sur), estarás a 1 min en coche de Playa Garza Blanca y a otros 5 min de Playa las Gemelas. Además, este complejo de playa se encuentra a 4,3 km de Playa Mismaloya y a 5,4 km de Zoológico de Vallarta.
Qué hay cerca
Bahía de Banderas(0.1 millas)
Playa Garza Blanca(0.2 millas)
Playa Palmares(0.4 millas)
Playa Esmerelda(0.5 millas)
Playa Punta Negra(0.9 millas)
Playa las Gemelas(1.8 millas)
Playa Estaca(2.8 millas)
Playa Mismaloya(2.9 millas)
Playa Conchas Chinas(3.1 millas)
Playa Lindomar(3.1 millas)
Zoológico de Vallarta(3.4 millas)
Calle Olas Altas(4 millas)
Playa de los Muertos(4 millas)
Muelle de Los Muertos(4 millas)
Teatro Act2PV(4.4 millas)
El aeropuerto más cercano se encuentra en Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Díaz Ordaz Intl.)(12.5 millas)
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Servicio de habitaciones
Servicio de aparcacoches
Ubicación
Carretera a Barra de Navidad KM 7.5, Zona Sur, Mismaloya, Puerto Vallarta, Puerto Vallarta, Estado de Jalisco, México
Bahía de Banderas (0.1 millas)
Playa Garza Blanca (0.2 millas)
Playa Palmares (0.4 millas)
Playa Esmerelda (0.5 millas)
Playa Punta Negra (0.9 millas)
Playa las Gemelas (1.8 millas)
Reseñas de los huéspedes sobre Hotel Mousai
9.4
Genial
Basado en 1000 comentarios verificados
¿Quién se queda aquí?
Trabajo
1%
Pareja
82%
Familia
4%
Grupo
7%
Solo/a
3%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En Hotel Mousai - Sólo Adultos Puerto Vallarta, los viajeros elogian las impresionantes vistas a la jungla y al océano, las suites elegantes y espaciosas con bañeras de hidromasaje, y al personal excepcional, al tiempo que señalan frustraciones recurrentes con las agresivas ventas de membresías, las confusas ofertas de mejora a todo incluido y los ocasionales problemas de construcción o mantenimiento.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En Hotel Mousai - Sólo Adultos Puerto Vallarta, los viajeros elogian las impresionantes vistas a la jungla y al océano, las suites elegantes y espaciosas con bañeras de hidromasaje, y al personal excepcional, al tiempo que señalan frustraciones recurrentes con las agresivas ventas de membresías, las confusas ofertas de mejora a todo incluido y los ocasionales problemas de construcción o mantenimiento.
Las piscinas infinitas en la azotea y el spa reciben excelentes críticas, aunque las piscinas cierran temprano y la playa es pequeña y rocosa cuesta abajo. La calidad de la comida es ampliamente elogiada en varios restaurantes, pero las reservas y los cargos adicionales por artículos de primera calidad pueden decepcionar. La ubicación se siente serena y alejada del centro de la ciudad, con acceso a un servicio de transporte que recorre el complejo en la ladera de la colina. Espere una escapada de lujo solo para adultos con un excelente servicio y comodidades, además de cierta presión de ventas y letra pequeña.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Las piscinas infinitas en la azotea y el spa reciben elogios constantes; los tranvías conectan las diferentes áreas del complejo en la ladera de la colina. Algunos señalan horarios de cierre tempranos de la piscina y una playa pequeña y rocosa; se escucha ocasionalmente la construcción.
Reseñas de huéspedes relacionadas
10
Jezer
18 sept 2025
·
Se alojó 3 noches
Beautiful hotel to stay. The infinity pool on the roof top is amazing with a drink and snacks. There are many restaurants as options to dine every night. The spa was great. I used the paddle board once and was fun. The breakfast buffet was delicious with many options for food. What we loved the most is the room. We have a hammock, hot tub, amzing view, mini bar, room service, with smart fixtures. We would like to stay again.
Beautiful hotel to stay. The infinity pool on the roof top is amazing with a drink and snacks. There are many restaurants as options to dine every night. The spa was great. I used the paddle board once and was fun. The breakfast buffet was delicious with many options for food. What we loved the most is the room. We have a hammock, hot tub, amzing view, mini bar, room service, with smart fixtures. We would like to stay again.
10
Kayhan
16 abr 2024
·
Se alojó 3 noches
The property gives you the beauty of the jungle behind and the ocean in front. The rooftop pool has the most mesmerizing view.
The property gives you the beauty of the jungle behind and the ocean in front. The rooftop pool has the most mesmerizing view.
10
veronica
18 ago 2025
·
Se alojó 1 noche
Tienen una alberca espectacular en la torre norte y una verdadera lástima que la cierren a las 7 pm Debería de aprovechar el sunset y cerrarla más tarde!!!
Tienen una alberca espectacular en la torre norte y una verdadera lástima que la cierren a las 7 pm Debería de aprovechar el sunset y cerrarla más tarde!!!
10
Alejandro
3 ene 2025
·
Se alojó 5 noches
Es muy lindo. Recomiendo que aclaren que si bien tiene playa no es recomendable nadar en el mar. No hay arena amigable, es una superficie de pura piedra. Mi esposo se lesionó el pie y el botiquín de primeros auxilios no tenía lo indispensable. Dicho esto, Mousai es una belleza. El entorno natural es mágico, las habitaciones son de primer orden y la amabilidad del personal es insuperable. La piscina y restaurantes del rooftop son 10/10. Atención, vistas, instalaciones, bebidas y comidas excelentes Fueron unas vacaciones que no olvidaremos.
Es muy lindo. Recomiendo que aclaren que si bien tiene playa no es recomendable nadar en el mar. No hay arena amigable, es una superficie de pura piedra. Mi esposo se lesionó el pie y el botiquín de primeros auxilios no tenía lo indispensable. Dicho esto, Mousai es una belleza. El entorno natural es mágico, las habitaciones son de primer orden y la amabilidad del personal es insuperable. La piscina y restaurantes del rooftop son 10/10. Atención, vistas, instalaciones, bebidas y comidas excelentes Fueron unas vacaciones que no olvidaremos.
10
Demarquez
12 oct 2025
·
Se alojó 1 noche
My wife and I had an exceptional time here, everything was great, food, service, room, bed, and the trolly that gets you around the property! Will definitely be back again!
My wife and I had an exceptional time here, everything was great, food, service, room, bed, and the trolly that gets you around the property! Will definitely be back again!
10
JD
29 jun 2025
·
Se alojó 2 noches
30 minutes from airport, amazing views of ocean at Mousai resort, have access to other hotels on Garza Blanca property, great food, great service, perfect for relaxing!
30 minutes from airport, amazing views of ocean at Mousai resort, have access to other hotels on Garza Blanca property, great food, great service, perfect for relaxing!
10
Maria
1 abr 2025
·
Se alojó 4 noches
We just returned from our second trip to Hotel Mousai. The food and service are excellent. The check in was quick and easy and the property is clean and well kept. There is construction at the beach that can be heard from your room. Other than that, the stay was perfect.
We just returned from our second trip to Hotel Mousai. The food and service are excellent. The check in was quick and easy and the property is clean and well kept. There is construction at the beach that can be heard from your room. Other than that, the stay was perfect.
10
Terry Durrell
22 mar 2025
·
Se alojó 4 noches
Stunning views and top notch service. Everyone was wonderful from the room staff, bell boys and desk attendants to the personal concierge. Would definitely recommend. Make sure you hit the rooftop bar and pool on the north tower!!
Stunning views and top notch service. Everyone was wonderful from the room staff, bell boys and desk attendants to the personal concierge. Would definitely recommend. Make sure you hit the rooftop bar and pool on the north tower!!
10
Grace KuiDuk
26 oct 2025
·
Se alojó 3 noches
Everything fantastic!!!!! Especially, rooftop infinity pool is amazing!
Everything fantastic!!!!! Especially, rooftop infinity pool is amazing!
10
Elizabeth
16 oct 2025
·
Se alojó 3 noches
Amazing property all around a great experience the spa is a must.
Amazing property all around a great experience the spa is a must.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
La mayoría de los huéspedes describen la propiedad y las habitaciones como impecables y bien cuidadas. Pocos informan problemas de mantenimiento o higiene, como moho, goteras o problemas con el minibar/refrigerador, que parecen aislados.
Reseñas de huéspedes relacionadas
10
zepyur
5 nov 2024
·
Se alojó 4 noches
Amazing service super clean
Amazing service super clean
10
Amber
20 may 2025
·
Se alojó 2 noches
The service, food, and staff were a 10/10 across the board. The only issue we experienced during our visit was the broken fridge we had in our room. It was also forming some kind of mold on the drinks that were on the top shelf, I’m assuming from condensation. Didn’t bother us at all but it would probably bother someone in the future. We will absolutely be back as soon as possible and we can’t thank everyone in the establishment enough for an amazing trip/birthday. Thanks again!
The service, food, and staff were a 10/10 across the board. The only issue we experienced during our visit was the broken fridge we had in our room. It was also forming some kind of mold on the drinks that were on the top shelf, I’m assuming from condensation. Didn’t bother us at all but it would probably bother someone in the future. We will absolutely be back as soon as possible and we can’t thank everyone in the establishment enough for an amazing trip/birthday. Thanks again!
10
Raymond
16 nov 2025
·
Se alojó 2 noches
I loved our stay at this hotel. So spotless, so impressive from the moment we arrived. Staff was very personable and professional. We felt VIP our entire stay
I loved our stay at this hotel. So spotless, so impressive from the moment we arrived. Staff was very personable and professional. We felt VIP our entire stay
10
Elisa María
24 may 2025
·
Se alojó 4 noches
Simplemente fenomenal. Nunca me había hospedado en un lugar tan lujoso, tan bien cuidado, con tanta calidad en instalaciones, en el trato, en el personal, la comida, el cuarto, los restaurantes, las actividades, todo todo todo. Fue como un sueño. Espero con ansias el día en que pueda regresar, a este o a cualquier otro hotel del grupo TAFER.
Simplemente fenomenal. Nunca me había hospedado en un lugar tan lujoso, tan bien cuidado, con tanta calidad en instalaciones, en el trato, en el personal, la comida, el cuarto, los restaurantes, las actividades, todo todo todo. Fue como un sueño. Espero con ansias el día en que pueda regresar, a este o a cualquier otro hotel del grupo TAFER.
6
Stephanie
24 feb 2025
·
Se alojó 2 noches
This property has really gone downhill since I visited 2 years ago. Our room leaked and no one said anything to us after a long day away. Returning to find a pool of water in the middle of the room and the bed moved! It took another hour to get service and then very minimal acknowledgment and compensation for our problems. I paid too much for crappy customer service at a place falling apart!
This property has really gone downhill since I visited 2 years ago. Our room leaked and no one said anything to us after a long day away. Returning to find a pool of water in the middle of the room and the bed moved! It took another hour to get service and then very minimal acknowledgment and compensation for our problems. I paid too much for crappy customer service at a place falling apart!
10
Carrie
31 jul 2025
·
Se alojó 4 noches
I cannot speak highly enough of Hotel Mousai. The staff was incredible, the food was yummy, the rooms and views were amazing. Everything was so clean and elegant and they treated us like Royalty.
I cannot speak highly enough of Hotel Mousai. The staff was incredible, the food was yummy, the rooms and views were amazing. Everything was so clean and elegant and they treated us like Royalty.
2
Reza
3 feb 2025
·
Se alojó 3 noches
Several issues, the first night, dirty room with urine one the bed and stained sheets, mold in the shower and many other issues. I didn't even sleep due to bugs in the room and there was no room available, staff disregard their guest and brush away their issues and keep giving you run around. I was so disappointed that no one cared. Only Octavio on the roof top new what is customer service and Alejandro the manager but we were only able to see him the last day.
Several issues, the first night, dirty room with urine one the bed and stained sheets, mold in the shower and many other issues. I didn't even sleep due to bugs in the room and there was no room available, staff disregard their guest and brush away their issues and keep giving you run around. I was so disappointed that no one cared. Only Octavio on the roof top new what is customer service and Alejandro the manager but we were only able to see him the last day.
10
Maria
20 may 2024
·
Se alojó 5 noches
Clean furnishing and fantastic service.
Clean furnishing and fantastic service.
10
Jovi
12 oct 2025
·
Se alojó 3 noches
The property is a 5 diamond resort and they definitely live up to those expectations! Clean rooms and well-stocked mini bar. The staff were attentive, friendly, and very knowledgeable. The outdoor balcony on our ultra suite (6th floor, north tower) was TO DIE FOR!!! And both rooftop pools (north and south tower) had the best food. All restaurants on property were 10/10!!! NOI, DAO, and Hiroshi did not disappoint or miss a beat.
The property is a 5 diamond resort and they definitely live up to those expectations! Clean rooms and well-stocked mini bar. The staff were attentive, friendly, and very knowledgeable. The outdoor balcony on our ultra suite (6th floor, north tower) was TO DIE FOR!!! And both rooftop pools (north and south tower) had the best food. All restaurants on property were 10/10!!! NOI, DAO, and Hiroshi did not disappoint or miss a beat.
10
Dustin Paul
11 jul 2024
·
Se alojó 4 noches
The food and drinks were good and the service was excellent. The property was well kept and very clean.
The food and drinks were good and the service was excellent. The property was well kept and very clean.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las suites son espaciosas, modernas y de alta tecnología, con amplias terrazas que cuentan con bañeras de hidromasaje, hamacas y amplias vistas al océano y la jungla. Algunos mencionan que la tecnología de la habitación es caprichosa, problemas ocasionales de ruido o Wi-Fi, y vistas diferentes entre las torres Norte y Sur.
Reseñas de huéspedes relacionadas
8
Montez
6 dic 2024
·
Se alojó 3 noches
The property is superb. The staff are very welcoming and helpful. If any opportunity, it was with the internet service, each day we had to call to get new credentials to gain access. I would also consider staying in the South tower as it is the newer tower and is far enough from Garza Blanca (family resort) that you can fully enjoy the Adults only benefit. During our stay we were not able to enjoy a nap because we could hear kids screaming outside of our balcony. But hey, they're on vacation too. Just something to consider.
The property is superb. The staff are very welcoming and helpful. If any opportunity, it was with the internet service, each day we had to call to get new credentials to gain access. I would also consider staying in the South tower as it is the newer tower and is far enough from Garza Blanca (family resort) that you can fully enjoy the Adults only benefit. During our stay we were not able to enjoy a nap because we could hear kids screaming outside of our balcony. But hey, they're on vacation too. Just something to consider.
10
Jezer
18 sept 2025
·
Se alojó 3 noches
Beautiful hotel to stay. The infinity pool on the roof top is amazing with a drink and snacks. There are many restaurants as options to dine every night. The spa was great. I used the paddle board once and was fun. The breakfast buffet was delicious with many options for food. What we loved the most is the room. We have a hammock, hot tub, amzing view, mini bar, room service, with smart fixtures. We would like to stay again.
Beautiful hotel to stay. The infinity pool on the roof top is amazing with a drink and snacks. There are many restaurants as options to dine every night. The spa was great. I used the paddle board once and was fun. The breakfast buffet was delicious with many options for food. What we loved the most is the room. We have a hammock, hot tub, amzing view, mini bar, room service, with smart fixtures. We would like to stay again.
10
Andy
1 mar 2025
·
Se alojó 10 noches
Fourth stay for us at Mousai. Stellar, as always. Cannot say enough good things about Greta, our butler; Alan, the pool concierge; Ceasar and Christian who took care of us at breakfast several times; same for Pilar, the hostess; Omar, who took Alan‘s place mid-stay; and all the pool guys: Eduardo, Arturo, Gabriel, Jerry, Ignacio, and several others whose names I cannot currently recall. And of course, the bartenders. I don’t know their names, but that would make us anything we requested, including custom cocktails. I highly recommend.
Fourth stay for us at Mousai. Stellar, as always. Cannot say enough good things about Greta, our butler; Alan, the pool concierge; Ceasar and Christian who took care of us at breakfast several times; same for Pilar, the hostess; Omar, who took Alan‘s place mid-stay; and all the pool guys: Eduardo, Arturo, Gabriel, Jerry, Ignacio, and several others whose names I cannot currently recall. And of course, the bartenders. I don’t know their names, but that would make us anything we requested, including custom cocktails. I highly recommend.
10
Daniel J
20 abr 2023
·
Se alojó 5 noches
I like the lighting options in the room. The onyx lighting as well as the iPad and wall panel lighting controls are fun to operate as are the automatic sliding glass door window drapes. The automatic music option on wake up is neat. The temperature controls operate quite well. The shower and bathroom features are top notch; that being the bidet, the heated toilet seat and the overhead and handheld shower fixtures are easy to operate and fun to use. Having your own Jacuzzi and hammock in the in the large covered patio invites one to move in and relax in solitude and comfort.
I like the lighting options in the room. The onyx lighting as well as the iPad and wall panel lighting controls are fun to operate as are the automatic sliding glass door window drapes. The automatic music option on wake up is neat. The temperature controls operate quite well. The shower and bathroom features are top notch; that being the bidet, the heated toilet seat and the overhead and handheld shower fixtures are easy to operate and fun to use. Having your own Jacuzzi and hammock in the in the large covered patio invites one to move in and relax in solitude and comfort.
8
Rene'
10 jul 2024
·
Se alojó 6 noches
Property was beautiful! The all inclusive package was money well spent. The staff was amazing! The room was spacious with beautiful! ocean views! The only downside was room 6013. We heard constant banging, dragging, dropping etc. until 2-3am every night. It was so loud we thought they may be doing construction. The next morning we found out the room was directly under a restaurant. We made several complaints to the concierge with no resolution. Which was very disappointing & frustrating. If we didn’t have room 6013. The stay would’ve been a 10 out of 10
Property was beautiful! The all inclusive package was money well spent. The staff was amazing! The room was spacious with beautiful! ocean views! The only downside was room 6013. We heard constant banging, dragging, dropping etc. until 2-3am every night. It was so loud we thought they may be doing construction. The next morning we found out the room was directly under a restaurant. We made several complaints to the concierge with no resolution. Which was very disappointing & frustrating. If we didn’t have room 6013. The stay would’ve been a 10 out of 10
8
Anthony
22 oct 2025
·
Se alojó 7 noches
It is basically a fabulous place with wonderful service . . . but . . . everywhere you go the music is far too loud - in all the restaurants, at the rooftop pools. And the high-tech room was frustrating - the AC had a life of its own and keep resetting the temperature; figuring out the lights, the curtains was hard
It is basically a fabulous place with wonderful service . . . but . . . everywhere you go the music is far too loud - in all the restaurants, at the rooftop pools. And the high-tech room was frustrating - the AC had a life of its own and keep resetting the temperature; figuring out the lights, the curtains was hard
10
Christina
16 mar 2023
·
Se alojó 3 noches
The room and property were top notch. The staff was exceptionally friendly and helpful. Onsite night life was fun - live DJ and a Latin band at the roof deck on the weekends. Drinks were delicious but with a light pour on the alcohol so you get full before you get even a slight buzz. Food was fantastic. The only negative was that we were woken up every morning by loud noises that sounded like someone was throwing rocks in our shower. It's about 1.5 hours from Sayulita but a quick 15-20 minutes to the Malecon.
The room and property were top notch. The staff was exceptionally friendly and helpful. Onsite night life was fun - live DJ and a Latin band at the roof deck on the weekends. Drinks were delicious but with a light pour on the alcohol so you get full before you get even a slight buzz. Food was fantastic. The only negative was that we were woken up every morning by loud noises that sounded like someone was throwing rocks in our shower. It's about 1.5 hours from Sayulita but a quick 15-20 minutes to the Malecon.
10
Katelyn
25 jul 2025
·
Se alojó 5 noches
The staff was very friendly and helpful. The pool and grounds were beautiful. I would say the gym was adequate but nothing special for equipment. The room was very big, but has a lot of space that was poorly utilized. There could have been more storage for clothes and personal belongings. In our room one of the windows/motors for the automatic blinds was popping over and over again during the day. Our door didn’t shut on its own. These were small issues overall. The bed was very comfortable and the room automation was a great feature. Resort food was an 8/10. We had an excellent time and we will go back.
The staff was very friendly and helpful. The pool and grounds were beautiful. I would say the gym was adequate but nothing special for equipment. The room was very big, but has a lot of space that was poorly utilized. There could have been more storage for clothes and personal belongings. In our room one of the windows/motors for the automatic blinds was popping over and over again during the day. Our door didn’t shut on its own. These were small issues overall. The bed was very comfortable and the room automation was a great feature. Resort food was an 8/10. We had an excellent time and we will go back.
10
Jovi
12 oct 2025
·
Se alojó 3 noches
The property is a 5 diamond resort and they definitely live up to those expectations! Clean rooms and well-stocked mini bar. The staff were attentive, friendly, and very knowledgeable. The outdoor balcony on our ultra suite (6th floor, north tower) was TO DIE FOR!!! And both rooftop pools (north and south tower) had the best food. All restaurants on property were 10/10!!! NOI, DAO, and Hiroshi did not disappoint or miss a beat.
The property is a 5 diamond resort and they definitely live up to those expectations! Clean rooms and well-stocked mini bar. The staff were attentive, friendly, and very knowledgeable. The outdoor balcony on our ultra suite (6th floor, north tower) was TO DIE FOR!!! And both rooftop pools (north and south tower) had the best food. All restaurants on property were 10/10!!! NOI, DAO, and Hiroshi did not disappoint or miss a beat.
10
Charles David
27 sept 2025
·
Se alojó 4 noches
Beautiful ocean view. Hotel was very nice and comfortable. The room was excellent.
Beautiful ocean view. Hotel was very nice and comfortable. The room was excellent.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El servicio es ampliamente elogiado como amable y atento, destacando a menudo a los mayordomos. Las quejas recurrentes citan las agresivas ofertas de membresía/participación en tiempo compartido, las ventas adicionales y la ocasional lentitud o falta de respuesta al seguimiento de las solicitudes o los problemas de registro de entrada.
Reseñas de huéspedes relacionadas
10
Andy
1 mar 2025
·
Se alojó 10 noches
Fourth stay for us at Mousai. Stellar, as always. Cannot say enough good things about Greta, our butler; Alan, the pool concierge; Ceasar and Christian who took care of us at breakfast several times; same for Pilar, the hostess; Omar, who took Alan‘s place mid-stay; and all the pool guys: Eduardo, Arturo, Gabriel, Jerry, Ignacio, and several others whose names I cannot currently recall. And of course, the bartenders. I don’t know their names, but that would make us anything we requested, including custom cocktails. I highly recommend.
Fourth stay for us at Mousai. Stellar, as always. Cannot say enough good things about Greta, our butler; Alan, the pool concierge; Ceasar and Christian who took care of us at breakfast several times; same for Pilar, the hostess; Omar, who took Alan‘s place mid-stay; and all the pool guys: Eduardo, Arturo, Gabriel, Jerry, Ignacio, and several others whose names I cannot currently recall. And of course, the bartenders. I don’t know their names, but that would make us anything we requested, including custom cocktails. I highly recommend.
10
Anthony
4 ago 2025
·
Se alojó 4 noches
We had a wonderful stay at Hotel Mousai From the moment we arrived, the front desk staff, bell service, and restaurant team provided excellent, attentive service that made us feel welcomed and well cared for. The property itself is beautiful and offers a relaxing, enjoyable atmosphere. On another note, we were disappointed by the persistent push to attend the 75-minute presentation. We kindly told Alejandro multiple times that we weren’t interested, yet he continued to text us, even saying this was how he fed his children. The next morning, we ran into him again and were met with the same pressure despite our clear “no.” We also noticed a slight decline in service once it was known that it was our last day. Overall, the hotel is stunning, and we would definitely recommend it and hope to return in the future. We just hope future visits are free from the overly aggressive sales approach.
We had a wonderful stay at Hotel Mousai From the moment we arrived, the front desk staff, bell service, and restaurant team provided excellent, attentive service that made us feel welcomed and well cared for. The property itself is beautiful and offers a relaxing, enjoyable atmosphere. On another note, we were disappointed by the persistent push to attend the 75-minute presentation. We kindly told Alejandro multiple times that we weren’t interested, yet he continued to text us, even saying this was how he fed his children. The next morning, we ran into him again and were met with the same pressure despite our clear “no.” We also noticed a slight decline in service once it was known that it was our last day. Overall, the hotel is stunning, and we would definitely recommend it and hope to return in the future. We just hope future visits are free from the overly aggressive sales approach.
10
Maryin
3 oct 2025
·
Se alojó 4 noches
My husband and I were celebrating our anniversary and our stay was excellent. The property itself is beautiful, full of lush trees and lots of greenery. The staff very friendly and helpful, they made our stay enjoyable. You literally get treated like royalty. I recommend paying extra for the all inclusive option since it comes with lots of perks including all food, beverages (both alcoholic and non alcoholic), access to all sister hotels nearby and activities. The only part I didn’t care much for was that the concierge staff kept pushing us to attend a meeting where they were pretty much trying to sale a yearly package/similar idea to a time share even after clearly stating we weren’t interested. I do understand that is their job to sale, but they were pretty persistent. Other than that our stay was very enjoyable and we are planning our next visit already!!! The amenities in this place are above amazing, they’re a 5 diamond hotel which is the highest rating they can get.
My husband and I were celebrating our anniversary and our stay was excellent. The property itself is beautiful, full of lush trees and lots of greenery. The staff very friendly and helpful, they made our stay enjoyable. You literally get treated like royalty. I recommend paying extra for the all inclusive option since it comes with lots of perks including all food, beverages (both alcoholic and non alcoholic), access to all sister hotels nearby and activities. The only part I didn’t care much for was that the concierge staff kept pushing us to attend a meeting where they were pretty much trying to sale a yearly package/similar idea to a time share even after clearly stating we weren’t interested. I do understand that is their job to sale, but they were pretty persistent. Other than that our stay was very enjoyable and we are planning our next visit already!!! The amenities in this place are above amazing, they’re a 5 diamond hotel which is the highest rating they can get.
4
Douglas
10 nov 2023
·
Se alojó 7 noches
This was the nicest hotel room I’ve ever stayed in, but unfortunately the service was very, very lacking. My wife got food poisoning there and I needed some supplies like extra Gatorade to keep her hydrated. I would have to call 4-5 times and then walk down to the front desk to get anything accomplished. I was very frustrated after this happened several times so I asked for a manager. They were apparently “in a meeting” for rest of our stay, as I kept asking and kept getting this same line every day. When we checked out, the guy at the front desk asked if anyone ever followed up with us, and I said I just gave up trying. It’s sad because I would love to come back here and try it again if my wife wasn’t sick, but the service experience ruined it for us.
This was the nicest hotel room I’ve ever stayed in, but unfortunately the service was very, very lacking. My wife got food poisoning there and I needed some supplies like extra Gatorade to keep her hydrated. I would have to call 4-5 times and then walk down to the front desk to get anything accomplished. I was very frustrated after this happened several times so I asked for a manager. They were apparently “in a meeting” for rest of our stay, as I kept asking and kept getting this same line every day. When we checked out, the guy at the front desk asked if anyone ever followed up with us, and I said I just gave up trying. It’s sad because I would love to come back here and try it again if my wife wasn’t sick, but the service experience ruined it for us.
8
Cassie
18 mar 2025
·
Se alojó 3 noches
Second time staying here and everything was great except one setback. After room was cleaned mini bar was not restocked. Found housekeeper and asked to have water re filled in mini bar seeing room was cleaned but mini bar wasn’t restocked, she said no problem give her a minute and she’ll be right back, this was 4 pm. 5 o clock she never returned, called front desk to explain they said so sorry somewhere will be there shortly, never showed up. Called back at 1800 and once again they said someone would be right there, 1930 nobody had showed up yet. Went down to front desk at 2000 to explain we been trying to get mini fridge restocked sense 1600 and all we cared about was water seeing we had none and can’t drink outta tap. They gave us two warm waters and said someone would be up shortly. Explained we were tired and wanted to just go to bed seeing we been out all day and just wanted a few more waters and didn’t want to be bothered as we were tired. They insisted and had someone in our room within 10 min to restock our fridge. After housekeeping was done we noticed they did not give us any water which was our number one request, housekeeper apologized and had to go get water and come back. Very disappointing that getting water turned into over four hours, did not feel like a luxury resort. With that said even with this setback all staff we encountered were extremely polite and professional around property, they truly make you feel special, but 4 hours for water a let down
Second time staying here and everything was great except one setback. After room was cleaned mini bar was not restocked. Found housekeeper and asked to have water re filled in mini bar seeing room was cleaned but mini bar wasn’t restocked, she said no problem give her a minute and she’ll be right back, this was 4 pm. 5 o clock she never returned, called front desk to explain they said so sorry somewhere will be there shortly, never showed up. Called back at 1800 and once again they said someone would be right there, 1930 nobody had showed up yet. Went down to front desk at 2000 to explain we been trying to get mini fridge restocked sense 1600 and all we cared about was water seeing we had none and can’t drink outta tap. They gave us two warm waters and said someone would be up shortly. Explained we were tired and wanted to just go to bed seeing we been out all day and just wanted a few more waters and didn’t want to be bothered as we were tired. They insisted and had someone in our room within 10 min to restock our fridge. After housekeeping was done we noticed they did not give us any water which was our number one request, housekeeper apologized and had to go get water and come back. Very disappointing that getting water turned into over four hours, did not feel like a luxury resort. With that said even with this setback all staff we encountered were extremely polite and professional around property, they truly make you feel special, but 4 hours for water a let down
10
Carrie
31 jul 2025
·
Se alojó 4 noches
I cannot speak highly enough of Hotel Mousai. The staff was incredible, the food was yummy, the rooms and views were amazing. Everything was so clean and elegant and they treated us like Royalty.
I cannot speak highly enough of Hotel Mousai. The staff was incredible, the food was yummy, the rooms and views were amazing. Everything was so clean and elegant and they treated us like Royalty.
4
Alexander
3 abr 2024
·
Se alojó 5 noches
Now I had my third visit to this hotel and with my next visit the hotel is getting worse and worse in service! The service is always very long: Check-in: we arrived at the hotel and no one greeted us, we wait 30 minutes, we do not have the opportunity to have a drink. Check-out: there is only one employee and we wait again for 20 minutes! We go to breakfast every day and again wait 20 minutes to place an order and again wait 30-50 minutes for our cooked breakfast to be delivered to the table! We make a dinner reservation, come to the restaurant and again wait 15-45 minutes! We arrive at the roof top-pool and again there is a problem: there are no free sun loungers, again we wait for at least an hour sitting on chairs. But a bad surprise from the hotel was waiting for us ahead!!! on the day of our check-out, after 12 noon we are not able to get a drink, even plain water, get a snack and eat! I have never experienced this in any hotel in Mexico! We will never return to this hotel again and we do not advise our friends and other people to come to this hotel. The hotel staff does not react in any way to complaints from customers! I told the employee that I would not leave a bed review for the hotel, but he told me anyway!
Now I had my third visit to this hotel and with my next visit the hotel is getting worse and worse in service! The service is always very long: Check-in: we arrived at the hotel and no one greeted us, we wait 30 minutes, we do not have the opportunity to have a drink. Check-out: there is only one employee and we wait again for 20 minutes! We go to breakfast every day and again wait 20 minutes to place an order and again wait 30-50 minutes for our cooked breakfast to be delivered to the table! We make a dinner reservation, come to the restaurant and again wait 15-45 minutes! We arrive at the roof top-pool and again there is a problem: there are no free sun loungers, again we wait for at least an hour sitting on chairs. But a bad surprise from the hotel was waiting for us ahead!!! on the day of our check-out, after 12 noon we are not able to get a drink, even plain water, get a snack and eat! I have never experienced this in any hotel in Mexico! We will never return to this hotel again and we do not advise our friends and other people to come to this hotel. The hotel staff does not react in any way to complaints from customers! I told the employee that I would not leave a bed review for the hotel, but he told me anyway!
10
Andrew
24 ago 2025
·
Se alojó 2 noches
Mousai is everything it advertises online + so much more. Staff was incredibly hospitable and warm. Greta was our butler and Benna osvaldo ricardo were all amazing at helping to make our short stay unforgettable. Outstanding job Mousai- you’ve made an imprint of the beautiful puerto vallarta in our hearts for life. Can’t wait to return in November!!
Mousai is everything it advertises online + so much more. Staff was incredibly hospitable and warm. Greta was our butler and Benna osvaldo ricardo were all amazing at helping to make our short stay unforgettable. Outstanding job Mousai- you’ve made an imprint of the beautiful puerto vallarta in our hearts for life. Can’t wait to return in November!!
2
Genaro
21 abr 2025
·
Se alojó 5 noches
Very bad customer service the ac broke in the middle of the night and there was no one in the front desk and no one will answer the phone ...... very bad for an ultra corner suite 800 dls a night ..... this was my second time there b im never going back
Very bad customer service the ac broke in the middle of the night and there was no one in the front desk and no one will answer the phone ...... very bad for an ultra corner suite 800 dls a night ..... this was my second time there b im never going back
8
Jacob
15 sept 2025
·
Se alojó 3 noches
We loved everything the resort had to offer. The north tower was amazing. We had the ultra corner suite and the rooms and views were amazing. The food was good. There was only a couple things we didn’t like. One being when we first got there. They were very insistent at check in to get us to go on a tour of the resort and try to get us to book a future vacation. We were there a short time and didn’t want to waste time do that but they kept trying multiple times. Another thing we disliked is that. We paid for the all inclusive but it wasn’t really all inclusive. If you wanted fancier or more premium food or alcohol. It was an extra charge. While there was still great options on the menu. Half the menu was an up charge at the restaurants. Overall it was a great time and experience. We would go back.
We loved everything the resort had to offer. The north tower was amazing. We had the ultra corner suite and the rooms and views were amazing. The food was good. There was only a couple things we didn’t like. One being when we first got there. They were very insistent at check in to get us to go on a tour of the resort and try to get us to book a future vacation. We were there a short time and didn’t want to waste time do that but they kept trying multiple times. Another thing we disliked is that. We paid for the all inclusive but it wasn’t really all inclusive. If you wanted fancier or more premium food or alcohol. It was an extra charge. While there was still great options on the menu. Half the menu was an up charge at the restaurants. Overall it was a great time and experience. We would go back.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Escenario panorámico en la ladera de una colina con vistas amplias a la bahía y la jungla; los tranvías conectan áreas y propiedades hermanas. Se tarda entre 15 y 20 minutos en llegar al centro de la ciudad y no se puede ir caminando; el acceso a la playa es cuesta abajo y pequeña/rocosa.
Reseñas de huéspedes relacionadas
10
Ricardo
21 jul 2024
·
Se alojó 4 noches
Beautiful property built in the middle of a jungle, such a great spot with a pretty but small beach. Built for a very relaxing vacation with plenty to do. Staff are absolutely amazing and you’ll never want for anything. Food/drink are 10/10. Not a party scene relatively quiet. Lots of bugs outside make their way into hotel if that scares you.
Beautiful property built in the middle of a jungle, such a great spot with a pretty but small beach. Built for a very relaxing vacation with plenty to do. Staff are absolutely amazing and you’ll never want for anything. Food/drink are 10/10. Not a party scene relatively quiet. Lots of bugs outside make their way into hotel if that scares you.
8
Soroush
11 sept 2023
·
Se alojó 3 noches
Friendly staff, very nice location. Good experience overall
Friendly staff, very nice location. Good experience overall
10
Alejandro
3 ene 2025
·
Se alojó 5 noches
Es muy lindo. Recomiendo que aclaren que si bien tiene playa no es recomendable nadar en el mar. No hay arena amigable, es una superficie de pura piedra. Mi esposo se lesionó el pie y el botiquín de primeros auxilios no tenía lo indispensable. Dicho esto, Mousai es una belleza. El entorno natural es mágico, las habitaciones son de primer orden y la amabilidad del personal es insuperable. La piscina y restaurantes del rooftop son 10/10. Atención, vistas, instalaciones, bebidas y comidas excelentes Fueron unas vacaciones que no olvidaremos.
Es muy lindo. Recomiendo que aclaren que si bien tiene playa no es recomendable nadar en el mar. No hay arena amigable, es una superficie de pura piedra. Mi esposo se lesionó el pie y el botiquín de primeros auxilios no tenía lo indispensable. Dicho esto, Mousai es una belleza. El entorno natural es mágico, las habitaciones son de primer orden y la amabilidad del personal es insuperable. La piscina y restaurantes del rooftop son 10/10. Atención, vistas, instalaciones, bebidas y comidas excelentes Fueron unas vacaciones que no olvidaremos.
10
JD
29 jun 2025
·
Se alojó 2 noches
30 minutes from airport, amazing views of ocean at Mousai resort, have access to other hotels on Garza Blanca property, great food, great service, perfect for relaxing!
30 minutes from airport, amazing views of ocean at Mousai resort, have access to other hotels on Garza Blanca property, great food, great service, perfect for relaxing!
10
Amy
18 ago 2025
·
Se alojó 3 noches
Not walkable. Not close enough to the beach
Not walkable. Not close enough to the beach
10
Luis Antonio
16 nov 2023
·
Se alojó 2 noches
This hotel is amazing, great amenities, incredible views (including the rooms), and the service is impeccable. The location is a bit outside from Vallarta proper (15-20 min) so I would highly recommend getting the all-inclusive option so you don't have to head into Vallarta all the time. Rooftop pools are absolutely great and Dao (Chinese Cuisine) is a must.
This hotel is amazing, great amenities, incredible views (including the rooms), and the service is impeccable. The location is a bit outside from Vallarta proper (15-20 min) so I would highly recommend getting the all-inclusive option so you don't have to head into Vallarta all the time. Rooftop pools are absolutely great and Dao (Chinese Cuisine) is a must.
8
Shabnam
24 oct 2023
·
Se alojó 3 noches
Positive: Excellent staff, great views, different food options, comfortable room. Negative: Some minor problems such as hot tub in the room not working property, no creamer & stirrer for in room coffee, bathroom amenities did not get replaced after usage. Good to know: Beach is not walking distance and not adults only.
Positive: Excellent staff, great views, different food options, comfortable room. Negative: Some minor problems such as hot tub in the room not working property, no creamer & stirrer for in room coffee, bathroom amenities did not get replaced after usage. Good to know: Beach is not walking distance and not adults only.
10
Deepak
19 oct 2023
·
Se alojó 2 noches
The views are awesome. The rooms are large, luxurious and clean. The staff is very friendly. If you want a quiet place to stay, this is great but if you prefer hustle and bustle, look at something in downtown area
The views are awesome. The rooms are large, luxurious and clean. The staff is very friendly. If you want a quiet place to stay, this is great but if you prefer hustle and bustle, look at something in downtown area
10
Sandra Gayle
13 sept 2024
·
Se alojó 8 noches
There was always someone right there when you needed anything. The property is beautiful beyond words and very well kept up not a leaf out of place. The staff is just remarkable they watch you and if they see that they feel you they need you. They are right there. The food was good at the hotel. There were several options which was very nice. If I were to say, anything, was detracted from the beauty and the service we got would be how long the ride was between the hotel and town
There was always someone right there when you needed anything. The property is beautiful beyond words and very well kept up not a leaf out of place. The staff is just remarkable they watch you and if they see that they feel you they need you. They are right there. The food was good at the hotel. There were several options which was very nice. If I were to say, anything, was detracted from the beauty and the service we got would be how long the ride was between the hotel and town
8
Hazar
3 abr 2024
·
Se alojó 3 noches
Great, clean and amazingly beautiful property, suites are beautiful, luxury and super clean, customer service is average and not a 5 stars hotel, make sure you reserve for dinning at the restaurants before you arrive, otherwise it won’t be available, staff are average not exceptional it would be a perfect 10 if they had a better management in some of the areas. The property is about 20 minutes drive from the city center. Not walkable
Great, clean and amazingly beautiful property, suites are beautiful, luxury and super clean, customer service is average and not a 5 stars hotel, make sure you reserve for dinning at the restaurants before you arrive, otherwise it won’t be available, staff are average not exceptional it would be a perfect 10 if they had a better management in some of the areas. The property is about 20 minutes drive from the city center. Not walkable
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
En general, la calidad de la comida recibe excelentes críticas en varios restaurantes y terrazas en la azotea. Las advertencias comunes incluyen reservas difíciles de conseguir y cargos adicionales por artículos de primera calidad, incluso en planes con todo incluido; algunos informan experiencias desiguales en lugares específicos.
Reseñas de huéspedes relacionadas
10
Selena
2 ene 2025
·
Se alojó 4 noches
Wonderful resort with incredible staff. Food is best I had had at an all inclusive resort.
Wonderful resort with incredible staff. Food is best I had had at an all inclusive resort.
10
Katharina
4 jul 2025
·
Se alojó 7 noches
We enjoyed the food, the roof top pool/bar. We also enjoyed our breakfast at Blanco Blue with Alexis and Ronaldo serving us. They did a wonderful job.
We enjoyed the food, the roof top pool/bar. We also enjoyed our breakfast at Blanco Blue with Alexis and Ronaldo serving us. They did a wonderful job.
8
Wendy
2 dic 2024
·
Se alojó 5 noches
This reservation was made through Expedia for my boyfriend’s birthday week. Our stay would be 6 days five nights. He enjoys lounging by the pool, jacuzzi, and beach as well as the convenience of having all inclusive. After reviewing many resorts i thought the best option for us would be Hotel Mousai, as the restaurants from its sister resort, Garza Blanca was said to be included in this the all inclusive. I am not one to bash a business but they need to be more transparent about their pricing. I ended up paying one price, which was all ready in the high end, only to be told it would be another grand for the all inclusive option. By the time I was told, it was too late to cancel without being charged fees. Mousai is beautiful non the less, I would have stayed in the infinity pool the entire time. The outdoor jacuzzi is amazing as well. The bidet toilet seats are a great touch in every bathroom you use in the facility. Staff is friendly, gym is kept clean. Room service was disappointing. No refill in coffee pods even after calling receptionist to refill. Room service was inconsistent. Bocados steakhouse was disappointing, my boyfriend is a steak fan and was eager to dine there. Service was not good at Bocados. Not attentive. We chose to upgrade to their other steakhouse, Karuma for his birthday dinner. Again, they need to be more transparent on what you are paying extra for. Dinner at Karuma had good service and quality food. Waterfall tour and kayak tour were the best!
This reservation was made through Expedia for my boyfriend’s birthday week. Our stay would be 6 days five nights. He enjoys lounging by the pool, jacuzzi, and beach as well as the convenience of having all inclusive. After reviewing many resorts i thought the best option for us would be Hotel Mousai, as the restaurants from its sister resort, Garza Blanca was said to be included in this the all inclusive. I am not one to bash a business but they need to be more transparent about their pricing. I ended up paying one price, which was all ready in the high end, only to be told it would be another grand for the all inclusive option. By the time I was told, it was too late to cancel without being charged fees. Mousai is beautiful non the less, I would have stayed in the infinity pool the entire time. The outdoor jacuzzi is amazing as well. The bidet toilet seats are a great touch in every bathroom you use in the facility. Staff is friendly, gym is kept clean. Room service was disappointing. No refill in coffee pods even after calling receptionist to refill. Room service was inconsistent. Bocados steakhouse was disappointing, my boyfriend is a steak fan and was eager to dine there. Service was not good at Bocados. Not attentive. We chose to upgrade to their other steakhouse, Karuma for his birthday dinner. Again, they need to be more transparent on what you are paying extra for. Dinner at Karuma had good service and quality food. Waterfall tour and kayak tour were the best!
10
Roxana
6 feb 2025
·
Se alojó 3 noches
Wonderful hotel. Excellent service and great food. Would have liked to see more of an authentic Mexican restaurant.
Wonderful hotel. Excellent service and great food. Would have liked to see more of an authentic Mexican restaurant.
10
Paraveen M
17 abr 2025
·
Se alojó 4 noches
Good property, good food
Good property, good food
10
Sandy
12 jul 2024
·
Se alojó 3 noches
This hotel was beautiful. All the staff were amazing. The only problem we had was we paid for all inclusive and we couldn't get reservations for half the restaurants in the property because everything was booked.
This hotel was beautiful. All the staff were amazing. The only problem we had was we paid for all inclusive and we couldn't get reservations for half the restaurants in the property because everything was booked.
6
Jessica
30 abr 2025
·
Se alojó 5 noches
This is a great property the food is ok but the drinks were amazing. Dont get the Wagyu steak at the Chinese restaurant it is 372.00 american and it came out gray and tasted weird. The rooms are insane and amazing.
This is a great property the food is ok but the drinks were amazing. Dont get the Wagyu steak at the Chinese restaurant it is 372.00 american and it came out gray and tasted weird. The rooms are insane and amazing.
8
Athinela
13 dic 2024
·
Se alojó 5 noches
We had a great time at Hotel Mousai North Tower. All staff was very attentive and provided great customer service. Noi & Dao were the best restaurants on site. Steakhouse & Hiroshi have room for improvements.
We had a great time at Hotel Mousai North Tower. All staff was very attentive and provided great customer service. Noi & Dao were the best restaurants on site. Steakhouse & Hiroshi have room for improvements.
8
Jacob
15 sept 2025
·
Se alojó 3 noches
We loved everything the resort had to offer. The north tower was amazing. We had the ultra corner suite and the rooms and views were amazing. The food was good. There was only a couple things we didn’t like. One being when we first got there. They were very insistent at check in to get us to go on a tour of the resort and try to get us to book a future vacation. We were there a short time and didn’t want to waste time do that but they kept trying multiple times. Another thing we disliked is that. We paid for the all inclusive but it wasn’t really all inclusive. If you wanted fancier or more premium food or alcohol. It was an extra charge. While there was still great options on the menu. Half the menu was an up charge at the restaurants. Overall it was a great time and experience. We would go back.
We loved everything the resort had to offer. The north tower was amazing. We had the ultra corner suite and the rooms and views were amazing. The food was good. There was only a couple things we didn’t like. One being when we first got there. They were very insistent at check in to get us to go on a tour of the resort and try to get us to book a future vacation. We were there a short time and didn’t want to waste time do that but they kept trying multiple times. Another thing we disliked is that. We paid for the all inclusive but it wasn’t really all inclusive. If you wanted fancier or more premium food or alcohol. It was an extra charge. While there was still great options on the menu. Half the menu was an up charge at the restaurants. Overall it was a great time and experience. We would go back.
10
Jovi
12 oct 2025
·
Se alojó 3 noches
The property is a 5 diamond resort and they definitely live up to those expectations! Clean rooms and well-stocked mini bar. The staff were attentive, friendly, and very knowledgeable. The outdoor balcony on our ultra suite (6th floor, north tower) was TO DIE FOR!!! And both rooftop pools (north and south tower) had the best food. All restaurants on property were 10/10!!! NOI, DAO, and Hiroshi did not disappoint or miss a beat.
The property is a 5 diamond resort and they definitely live up to those expectations! Clean rooms and well-stocked mini bar. The staff were attentive, friendly, and very knowledgeable. The outdoor balcony on our ultra suite (6th floor, north tower) was TO DIE FOR!!! And both rooftop pools (north and south tower) had the best food. All restaurants on property were 10/10!!! NOI, DAO, and Hiroshi did not disappoint or miss a beat.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
6
Juliana
21 jul 2026
·
Se alojó 2 noches
Creo que falta mucho en atención a cliente El hotel no estaba lleno y servicio lento Restaurantes no había lugares por que ya reservaron la semana y uno que llega un viernes no cena ? Para tener 5 estrellas les falta mucho Una cucaracha en la habitación Entre más detalles
Creo que falta mucho en atención a cliente El hotel no estaba lleno y servicio lento Restaurantes no había lugares por que ya reservaron la semana y uno que llega un viernes no cena ? Para tener 5 estrellas les falta mucho Una cucaracha en la habitación Entre más detalles
6
RAYMOND
5 jul 2026
·
Se alojó 3 noches
El conjunto es muy atractivo con su vegetación. Pero no lo recomiendo para SOLO Travel.
El conjunto es muy atractivo con su vegetación. Pero no lo recomiendo para SOLO Travel.
6
Mario
7 may 2026
·
Se alojó 3 noches
Lo que no me gustó que es un todo incluido y los meseros te ofrecían alimentos primeramente con costos …..y después lo que tenías como todo incluido ….. eso no está bien
Lo que no me gustó que es un todo incluido y los meseros te ofrecían alimentos primeramente con costos …..y después lo que tenías como todo incluido ….. eso no está bien
10
MIGUEL ANGEL COLLADO
13 abr 2026
·
Se alojó 4 noches
Excelente Hotel y la atención por parte de todo su personal en general, los meseros del rooftop son sumamente amables y están siempre al pendiente del huésped. La calidad de los alimentos y las bebidas excelente en particular, los restaurantes especialidad con muy buenos platillos y variedad. Es un Hotel altamente recomendable.
Excelente Hotel y la atención por parte de todo su personal en general, los meseros del rooftop son sumamente amables y están siempre al pendiente del huésped. La calidad de los alimentos y las bebidas excelente en particular, los restaurantes especialidad con muy buenos platillos y variedad. Es un Hotel altamente recomendable.
10
Heriberto
14 oct 2025
·
Se alojó 7 noches
Muy bonito lugar, muy agradable, los servicios bastante buenos, la comida, un ocho de calificación
Muy bonito lugar, muy agradable, los servicios bastante buenos, la comida, un ocho de calificación
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 16:00 a 23:30
Antes de la(s) 11:00
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Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
diciembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-11-05: 495.68582795535275USD
- 2026-11-06: 495.68582795535275USD
- 2026-11-07: 495.68582795535275USD
- 2026-11-08: 484.73622464367674USD
- 2026-11-09: 541.8454003272095USD
- 2026-11-10: 484.73622464367674USD
- 2026-11-11: 523.873700823059USD
- 2026-11-12: 484.73622464367674USD
- 2026-11-13: 484.73622464367674USD
- 2026-11-14: 546.8347745707397USD
- 2026-11-15: 513.9049319047241USD
- 2026-11-16: 484.73622464367674USD
- 2026-11-17: 484.73622464367674USD
- 2026-11-18: 484.73622464367674USD
- 2026-11-19: 484.73622464367674USD
- 2026-11-20: 484.73622464367674USD
- 2026-11-21: 484.73622464367674USD
- 2026-11-22: 622.1021856697388USD
- 2026-11-23: 622.1021856697388USD
- 2026-11-24: 622.1021856697388USD
- 2026-11-25: 622.1021856697388USD
- 2026-11-26: 622.1021856697388USD
- 2026-11-27: 622.1021856697388USD
- 2026-11-28: 622.1021856697388USD
- 2026-11-29: 484.73622464367674USD
- 2026-11-30: 484.73622464367674USD
- 2026-12-01: 484.73622464367674USD
- 2026-12-02: 484.73622464367674USD
- 2026-12-03: 495.68582795535275USD
- 2026-12-04: 495.68582795535275USD
- 2026-12-05: 495.68582795535275USD
- 2026-12-06: 484.73622464367674USD
- 2026-12-07: 484.73622464367674USD
- 2026-12-08: 484.73622464367674USD
- 2026-12-09: 484.73622464367674USD
- 2026-12-10: NO DATA
- 2026-12-11: NO DATA
- 2026-12-12: NO DATA
- 2026-12-13: 484.73622464367674USD
- 2026-12-14: 484.73622464367674USD
- 2026-12-15: 484.73622464367674USD
- 2026-12-16: 484.73622464367674USD
- 2026-12-17: 484.73622464367674USD
- 2026-12-18: 484.73622464367674USD
- 2026-12-19: 484.73622464367674USD
- 2026-12-20: 484.73622464367674USD
- 2026-12-21: 484.73622464367674USD
- 2026-12-22: 484.73622464367674USD
- 2026-12-23: 989.8807356843872USD
- 2026-12-24: 989.8807356843872USD
- 2026-12-25: 989.8807356843872USD
- 2026-12-26: 989.8807356843872USD
- 2026-12-27: 989.8807356843872USD
- 2026-12-28: 989.8807356843872USD
- 2026-12-29: 1075.7078292060546USD
- 2026-12-30: 989.8807356843872USD
- 2026-12-31: 1075.7078292060546USD
- 2027-01-01: 1189.1209797540282USD
- 2027-01-02: 910.7796664241333USD
- 2027-01-03: 910.7796664241333USD
- 2027-01-04: 550.4339128669434USD
- 2027-01-05: 550.4339128669434USD
Este alojamiento ofrece un servicio de traslado desde el aeropuerto (es posible que se apliquen cargos adicionales). Para organizar la recogida, los huéspedes deberán contactar con el alojamiento 48 horas antes de la llegada a través de los datos que aparecen en la confirmación de la reserva. Este alojamiento no permite realizar el registro de entrada fuera del horario establecido. Ponte en contacto con el alojamiento a través de los datos que figuran en la confirmación de reserva al menos 48 horas antes de la llegada para organizar el registro de entrada. Los huéspedes recibirán un correo electrónico 48 horas antes de su llegada con las instrucciones para el registro de entrada. El personal de recepción les estará esperando a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito, tarjetas de débito y efectivo.
- Transacciones sin efectivo disponibles
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: extintor, detector de humo y sistema de seguridad.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Es necesario reservar con antelación los tratamientos de spa. Las reservas se realizan poniéndose en contacto con este complejo antes de la llegada, a través de la información de contacto que figura en la confirmación de la reserva.
- No se aceptan huéspedes de menos de 18 años en este alojamiento sólo para adultos.
- Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel.
- Hay habitaciones comunicadas o contiguas, sujetas a disponibilidad. Es posible solicitarlas directamente al alojamiento, a través de los datos de contacto que figuran en la confirmación de reserva.
- Se recomienda acceder a este alojamiento en coche.
- Es posible pagar todas las transacciones sin dinero en efectivo.
- Este alojamiento acepta huéspedes de cualquier orientación sexual e identidad de género (LGTBQ+ friendly).
- Desayuno completo: entre 25 y 100 USD por persona (precio aproximado)
- Transporte al aeropuerto: 130 USD por vehículo (ida y vuelta, máximo 5 personas)
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Servicio de habitaciones
Servicio de aparcacoches
Servicios
Mostrador turístico
Servicio de tintorería
Servicio de limpieza
Salones para banquetes
Cambio de divisas
Caja fuerte
Cajero automático
Consigna de equipajes
Zona para fumadores
Registros de entrada y salida exprés
Autoservicio de lavandería
24-Hour Front Desk
Concierge Services
Actividades
Piscina
Pistas de tenis
Playa privada
Jardín
Playa (cercana)
Canoas
Senderismo
Piscina al aire libre
Piscina climatizada al aire libre
Música en directo
Evening Entertainment
Muebles de exterior
Pool (Seasonal Outdoor)
Ping pong
Terraza
Fitness Center (nearby)
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Sauna
Bañera de hidromasaje/Jacuzzi
Sala de vapor
Servicio de masajes
Spa y centro de bienestar
Tratamientos corporales
Tratamientos faciales
Desayuno en la habitación
Habitaciones antialérgicas disponibles
Solo para adultos
Beach Sun Loungers
Snack Bar/Deli
Aparcamiento
Aparcamiento
Traslados al aeropuerto
Servicio de aparcacoches
Aparcamiento gratuito
Parking (Limited)
Parking Onsite
Internet
WiFi gratuito