Golden Hotel

The room was nice. Staff have customer care, their food is nice

Do NOT trust the description on Expedia app eg On beach. No it’s not on the beach…that’s 3-4 minutes walk away and you have to walk through a DIFFERENT hotel to get to the beach. The WiFi was so poor that it did not reach our room. So no internet or calls if you don’t have an international cell. Their internet also ran the TV in room so no internet - no TV. Here’s a big issue for my wife - The patio door did not lock for security. Every time the cleaners opened the door, as they could not lock it, they just left it open. The staff were not bothered than we wanted security for our belongings, just telling us ‘it’ll be fine. The safe buttons did not work - they had to give me a staff key to use. The reception staff were not interested in addressing anything part from one lovely young man doing the night shift who tried his best to fix the internet to no avail. The manager just made a ton of excuses and bordered being just rude. And no chance for a relaxing drink at the ‘bar’ or enjoying a nice chilled glass of wine at dinner. This is a ‘DRY’ hotel. No alcohol is served on the premises. Which is fine, just not mentioned anywhere before one books! As a seasoned traveller, the is not a 4 star hotel, barely a 3! If you want a cold beer or refreshing mojito, you have to walk to the nearest bar a few minutes away - where the staff there were awesome. Shout out to Nungwi Park Resturant and Bar.

Our stay at this hotel was truly amazing. The property is big, clean, and beautifully maintained. The staff were extremely friendly, always greeting us with a smile, and very helpful throughout our stay. They went above and beyond to make us feel welcome. We had half board, and the food was excellent with plenty of variety. Dinner was especially enjoyable, as it was served by the pool with beautiful lights creating a calm and relaxing atmosphere. Sometimes they even played music during dinner, which made the experience even more enjoyable. What impressed us most was how the staff handled our situation when our bags were delayed at the airport. They kept following up with the airline on our behalf, which really reduced our stress and showed how much they care for their guests. Overall, it was a wonderful experience, and we truly enjoyed our stay. Highly recommended!

The stay was great because of Moana's wonderful service. Everything else was average. During rainy days they do not pay attention to detail and i slipped and fell on the stairs at breakfast which i did not like.

The staff is very nice and friendly. The communication was good. The room was clean, the only negative thing is that the bathroom smells really bad..