Name: City Express Plus by Marriott Puerto Vallarta
Address: Boulevard Francisco Medina Ascencio, Puerto Vallarta, Estado de Jalisco, MX
Price range: US$ 71–US$ 87 per night
Rating: 8.05

O que pensam os hóspedes

No City Express Plus by Marriott Puerto Vallarta, os comentários elogiam a localização conveniente perto da marina, do aeroporto e das lojas, enquanto as opiniões sobre o serviço, a limpeza e as comodidades são variadas devido a falhas frequentes na arrumação, café da manhã limitado e reformas em andamento.

Os quartos são simples e compactos, com poucas comodidades no quarto (muitas vezes sem geladeira ou cafeteira), Wi-Fi variável e problemas ocasionais com o ar condicionado ou a água quente, embora alguns hóspedes apreciem a vista para a marina e as camas confortáveis. As instalações incluem uma piscina pequena que geralmente está fria ou na sombra; os elevadores podem ser instáveis e algumas áreas comuns não possuem ar condicionado. Os relatos sobre o serviço variam desde funcionários simpáticos até check-in lento, confusões na reserva ou no pagamento e atrasos no fornecimento de toalhas ou assistência. Espere uma base conveniente e econômica para estadias curtas, em vez de uma experiência de resort completo.

Instalações

Limpeza

Quartos

Serviço

Localização

Restaurante

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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Instalações

Vários hóspedes mencionam reformas em andamento que restringem ou interrompem as áreas comuns. A pequena piscina geralmente está fria ou na sombra, os elevadores podem ser instáveis, alguns espaços públicos não possuem ar condicionado e o estacionamento é limitado ou tem um custo adicional.

Avaliações dos hóspedes relacionadas

8

CARLOS ALBERTO

11 de fev. de 2024

·

A estadia foi de 3 noites

Estaba en construcción cuando nos hospedamos y nos nos avisaron anticipadamente, mucho polvo y el acceso muy oscuro por la parte de atrás del hotel.

6

alejandro

29 de nov. de 2023

·

A estadia foi de 1 noite

This is under remodeling not a big deal for one night, but was was not reasonable let 20-30 workers having brekfast in such a small dinning room, this is a hotel, guests come to rest and have a quiet pleasent stay, not to make lines and noise while having breakfast, never had this experience in any hotel ever Average hotel for one night

6

Jesus

14 de out. de 2023

·

A estadia foi de 1 noite

I didnot like feeling hot and humid especially inside the lobby. It felt like you were in hell, cery hot and humid. Literally the AC were not on! There was a storm and the rain was leaiing through the lobby entrance. What a joke easily anyone could slip, fall and have a lawsuit. Overall, not what I expected from City Express in Puerto Vallarta. Will never come back.

2

Nissa

30 de dez. de 2025

·

A estadia foi de 1 noite

At check in they did not see that the two rooms had heen prebooked and paid for. They wanted to charge me for the two rooms and it took awhile for them to find my reservation. I even showed them the receipt of payment on your website, but that did not convince them i had paid. The elevators were terrible. They needed the room key to activate and even that did not well. A few times i just rode up and down until i finally got to my floor. One of our rooms had not been cleaned at all.

6

Kris

20 de nov. de 2023

·

A estadia foi de 3 noites

Major construction is in progress at the hotel. No coffee makers or fridges in rooms. Loud music from bar nearby every night. Reasonable price.

8

Raja

5 de jan. de 2025

·

A estadia foi de 5 noites

Property is good but it has small pool and horrible WiFi

8

Christian

16 de ago. de 2023

·

A estadia foi de 1 noite

Buena opción pero no cuenta con estacionamiento te cobran extra por el

10

ESTELA

13 de mai. de 2024

·

A estadia foi de 1 noite

Los elevadores en la noche están mojados no hay quien los seque y se puede caer alguien al igual que los pasillos

8

Jose

1 de dez. de 2023

·

A estadia foi de 1 noite

The property was under renovation and some services were limited. When I booked it online, there was no indication that a renovation was taking place. I could not get a room upgrade as they said it was fully booked, even as I showed them my Bonvoy platinum elite membership.

8

Amanda

21 de mar. de 2025

·

A estadia foi de 1 noite

Easy location by the waterfront. Clean, helpful staff. Pool was cold and in the shade so we couldn’t enjoy it how we thought we would.

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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Limpeza

A limpeza é inconsistente: relatos frequentes de quartos com cheiro desagradável, roupa de cama manchada, pisos sujos e falta de arrumação contrastam com algumas menções de espaços organizados. As áreas do lobby e dos elevadores também são notadas como sujas às vezes.

Avaliações dos hóspedes relacionadas

6

Krystina

7 de fev. de 2025

·

A estadia foi de 1 noite

No resort passes! The duvet cover had stains on it. I asked for a clean duvet and cover.They sent a young man who did not know how to make a bed He started to put the mattress cover over the sheets. At 11pm, this was very upsetting.Finally, I asked to have the room changed, so I could have clean cover When I opened the bed, there was a stain that had not been washed out. Wifi did not work in the evening, when I tried to use google translate. Continental breakfeast is good.

2

Whit

11 de nov. de 2025

·

A estadia foi de 1 noite

Our room was dirty, the sheets smelled, pillow cases has stained on them or it was dirty. The room smelled. We asked if we can switch to a new room, they did not switch us. They gave us complimentary breakfast but why when breakfast is already included with our stay? We ended up booking a new room somewhere else & wasted the money we booked here.

8

Maria Elena

4 de jan. de 2025

·

A estadia foi de 6 noites

El agua de la alberca está helada. Los pasillos están muy sucios, estuve en el 5to. Piso durante 6 días y todo estaba sin barrer, y las habitaciones solo tendían camas pero ni por equivocación limpiaron los vidrios, ni el piso, ni la pantalla de la tele. Les hace falta más limpieza.

4

Adriana Rodriguez

16 de set. de 2024

·

A estadia foi de 2 noites

Los elevadores muy sucios, lento y sin luz, el lobbie sucio y el piso de la habitación con mucha mala limpieza

4

Elizabeth

26 de dez. de 2023

·

A estadia foi de 2 noites

Very dirty

2

Carlos Alberto

15 de fev. de 2026

·

A estadia foi de 1 noite

mal olor en la habitacion, fundas de las almohadas sucias, "desayuno continental" no incluia lo que en cualquier otro city express si, los chilaquiles y el huevo lo condicionan al pagar el desayuno americano, la atención al cliente carente de amabilidad, parece que te estan haciendo el favor de recibierte, ojo aqui si aclaro que son 2 personas las que me atendieron, la muchacha joven si era amable, pero una señora mas grande totalmente indiferente al buen servicio. En fin soy usuario de la cadena en distintos estados y es el peor que me ha tocado. El hotel es bonito por fura y en buena ubicación pero de la habitación y en general del piso 3 que fue el que me toco olia terrible. ojala mejoren y hagan honor a su cadena que por lo general es buena.

6

Corey

9 de mar. de 2024

·

A estadia foi de 3 noites

Rooms were nice but floors were so dirty your feet would be black after a shower. Sheets and tables also were dirty and not wiped down in some spots. Staff was super friendly and nice. The bar was awesome. And the bar just outside had great food and drinks.

4

Stephanie

21 de jan. de 2025

·

A estadia foi de 4 noites

When I checked in, the room was very dusty and there was a lot of trash on the ground inside the room and bathroom. There were no towels in the bathroom and the toilet was filthy. No counter space in the bathroom. Staff was nice, however they took hours to send someone to the room and never answered the front desk for help. There was no fridge or microwave in the room. No dressers or closet for belongings. Property was close to airport, but approximately 15 min from the malecón. Will not be staying at this location again.

2

alejandra teresa lopez

22 de jan. de 2025

·

A estadia foi de 1 noite

La habitación estaba sucia olía mal en una de las camas había un moco pegado y una mancha amarilla muy notoria en el piso había papeles y hasta monedas (ahí me di cuenta que no barrieron bien) en el baño no había ni una sola toalla me sentí incómoda de dormir ahí por ver todos esos detalles

6

David

25 de jan. de 2026

·

A estadia foi de 1 noite

The room view was great! The breakfast was also plentiful. The front desk service was excellent. The only downside was that they didn't change the sheets from the previous guests. I booked three rooms, and two of the beds had sand and wrinkles, and also smelled bad! Very disappointing, especially considering the price wasn't cheap!

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Quartos

Os quartos são simples e compactos, com espaço de armazenamento limitado e poucas comodidades no quarto (muitas vezes sem geladeira ou cafeteira), e a confiabilidade do Wi-Fi varia. Alguns hóspedes observam ruído dos corredores ou bares próximos e problemas ocasionais com o ar condicionado ou água quente, enquanto outros apreciam a vista agradável.

Avaliações dos hóspedes relacionadas

8

Cynthia

18 de jan. de 2025

·

A estadia foi de 1 noite

Could hear other guests cougjing, talking, in adjoining rooms, not very soundproof.

10

Stephen

27 de jun. de 2024

·

A estadia foi de 1 noite

I stayed here before a few years ago and decided to stay one night recently for an early flight. The hotel was good before but has had some major updates that improved an already nice hotel. The rooms are smaller so not sure I would book it for an extended stay, but one or two nights it does the job.

6

Allison

6 de dez. de 2022

·

A estadia foi de 1 noite

One night stay. Room was very minimal. One bottle of water for 2 people. Could not get any more from front desk. No glasses in the room. Had to request them. Shower was horrible. Little hot water, and the pressure was inconsistent.

6

Cynthia

2 de fev. de 2025

·

A estadia foi de 3 noites

No ventilation in room, no fridge,

4

MARTIN

10 de ago. de 2025

·

A estadia foi de 1 noite

Poco desayuno para el costo. Larga fila t confusión con lo que venden había goteras en restaurant y falso plafón caído Las habitaciones no están insonorizadas

6

KAKUKO

13 de out. de 2024

·

A estadia foi de 1 noite

泊まった部屋に冷蔵庫がなく、飲み物を冷やしておくことができませんでした。それ以外は値段相応。プール最高！

8

Ian

10 de fev. de 2026

·

A estadia foi de 3 noites

The room was ok, very basic. The hot water was not reliable.

6

Christopher

18 de fev. de 2025

·

A estadia foi de 3 noites

No in fridges in the room, poor member loyalty services.

8

Raja

5 de jan. de 2025

·

A estadia foi de 5 noites

Property is good but it has small pool and horrible WiFi

10

Lois

10 de jan. de 2025

·

A estadia foi de 1 noite

Would like a coffee maker in room.

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Serviço

Muitos hóspedes elogiam a simpatia e a presteza da equipe, mas o serviço pode ser instável. Questões comuns incluem check-in lento ou confuso, erros na reserva ou no pagamento e atrasos ou falhas na entrega de toalhas ou assistência.

Avaliações dos hóspedes relacionadas

2

Dennis

1 de jan. de 2026

·

A estadia foi de 1 noite

We pay for the room and when we arrive the hotel doesn’t have availability No rooms They charge the room.

4

Violet

18 de fev. de 2026

·

A estadia foi de 2 noites

Upon check-in I was told that I needed to give a credit card for payment. I told Monica that I had prepaid the room through Hotels.com. She said no, that it hadn't been paid and I needed to pay it. Of course, when I got home and checked my credit card activity I had two charges: one from hotels.com and one from City Express.

2

Nissa

30 de dez. de 2025

·

A estadia foi de 1 noite

At check in they did not see that the two rooms had heen prebooked and paid for. They wanted to charge me for the two rooms and it took awhile for them to find my reservation. I even showed them the receipt of payment on your website, but that did not convince them i had paid. The elevators were terrible. They needed the room key to activate and even that did not well. A few times i just rode up and down until i finally got to my floor. One of our rooms had not been cleaned at all.

2

Natalia

22 de fev. de 2025

·

A estadia foi de 2 noites

Even though hotel looks good they canceled my reservation 15 min before my arrival. I arrived at 6.30pm, hotel canceled my reservation at 6.15pm. I was left with my family on the street to look for alternative. Manager was hidding and delegating dealing to receptionist who barely spoke English. Just be aware.

2

ALICIA

25 de abr. de 2025

·

A estadia foi de 1 noite

the person at the front desk wanted to charge us again for the room even though I was showing her the paid receipt.

10

Jose

19 de set. de 2025

·

A estadia foi de 1 noite

Manuel at thd reception was very kind and helpful. 5 stars.

4

Nissa

26 de jan. de 2026

·

A estadia foi de 1 noite

One of our rooms was not cleaned and ready for a new guest. We checked in at 3pm, so rooms should have been ready. They could not find my booking through Hotels.ca and wanted to charge me for the rooms again. Took them about 10-15 minutes to find the original paid for reservation. Most staff do not seem to know what they are doing at all.

4

Luis

5 de fev. de 2023

·

A estadia foi de 1 noite

Disappointed. Only 1 bath towel in room. When requested a second towel I was told it would be taken to my room. Towel was never brought to room. I later went to lobby to request towel again and was told it will be taken to my room. Again towel never made it to my room.

10

Andrea

27 de jun. de 2025

·

A estadia foi de 4 noites

I had an excellent time. The staff was absolutely amazing and helpful. I had a really good stay. I went in with an open mind based on other reviews but I had zero issues. Great location as well. Easy to navigate and get around. 10 out of 10 -Andrea

10

Leonard Roy Anthony

10 de fev. de 2025

·

A estadia foi de 10 noites

We had a wonderful stay. Really enjoyed the breakfast. Rene at the front desk was super friendly and accommodating. He is definitely a valuable asset to your property. Thank you

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Localização

Localização conveniente perto da marina/terminal de cruzeiros, do aeroporto e das lojas, com fácil acesso ao transporte público. Alguns hóspedes observam que não fica numa praia acessível a pé e que a área imediata pode parecer menos amigável para pedestres.

Avaliações dos hóspedes relacionadas

8

Holly

19 de ago. de 2024

·

A estadia foi de 2 noites

I liked the proximity to the cruise terminal. It was halfway between the airport and beach areas. Hard to access any beach within walking distance except through a hotel. Restaurant in the parking lot was good.

10

rick

30 de jan. de 2025

·

A estadia foi de 1 noite

convenient location - one minute to cruise ship

8

Elmore

10 de out. de 2023

·

A estadia foi de 2 noites

Nothing crazy but perfect if your doing any water activities. Literally across the street from the ship port/marina , 5 minute walk.

10

Neel

11 de fev. de 2024

·

A estadia foi de 2 noites

Great location close to the marina with a friendly staff.

10

Luis

1 de mai. de 2025

·

A estadia foi de 1 noite

Great location

10

Jessica

26 de fev. de 2023

·

A estadia foi de 3 noites

We were here for 3 nights with our toddler. Room was comfortable and clean. Staff were friendly and helpful. WiFi was reliable. Breakfast was always fresh and had lots of options. Check out time at 1pm was very convenient. Only downside is that the immediate area isn’t very walkable and there weren’t many dining options nearby.

8

Jase

8 de nov. de 2025

·

A estadia foi de 1 noite

Hotel was clean wirh easy access . Staff were very helpful.Great locsruon to get to things and easy access to airport

10

Carlos

21 de jan. de 2026

·

A estadia foi de 3 noites

I have stayed at the city express plus Marriott in Puerto Vallarta many times and I’m always happy with the service. The hotel is centrally, located to shopping centers and bus lines taxis, and restaurants. Highly recommend it.

10

Quinton

3 de abr. de 2023

·

A estadia foi de 1 noite

Great location for cruise port.

8

Amanda

21 de mar. de 2025

·

A estadia foi de 1 noite

Easy location by the waterfront. Clean, helpful staff. Pool was cold and in the shade so we couldn’t enjoy it how we thought we would.

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Restaurante

O café da manhã incluso é um buffet continental básico, enquanto itens quentes geralmente custam a mais, causando confusão e filas; a qualidade e o reabastecimento variam. As opções de refeições no local são limitadas e às vezes fechadas ou caras.

Avaliações dos hóspedes relacionadas

8

Alfredo

26 de jan. de 2023

·

A estadia foi de 6 noites

the hotel is right on the main avenue of puerto vallarta, there are public transportation options. 5 minutes away you will find Walmart/Sam's and a mall, the breakfast is not the best, the quality and availability of food is very limited.

10

Victor Manuel

10 de jun. de 2024

·

A estadia foi de 2 noites

El desayuno era muy limitado a solo un desayuno frío lo que en otros hoteles de la misma categoría es libre bufet en lo demás bien.

4

Carlos Adán

25 de fev. de 2025

·

A estadia foi de 1 noite

Es un tema el check in, es la segunda vez que nos hospedamos ahí y fue lo mismo, no tenían habitaciones listas a la hora del ingreso. Un extranjero se acercó a reclamar y a él le dieron un upgrade, a nosotros nada. En el desayuno, nos incluía uno tipo continental con bastante poca variedad y te ponen a un lado guisados con el objetivo de que los tomes y posteriormente cobrartelos porque esos no van incluidos en el desayuno. Tomamos por error un par de costillas y pocas papas picadas, eso nos costó $ 150.00 porque aléganos error, y para colmo, estaban fríos y de muy mal sabor.

4

Michael

29 de abr. de 2025

·

A estadia foi de 1 noite

Marriott is no longer a top hotel chain. The wifi is spotty. Staff refuses any leeway for Breakfast. Stops anyone from eating at 9am on the dial, even though there's food right in front of you. Card stops working at noon. Marriott and other chains will be forced to compete with more accommodating and hands-off approaches to short term rentals, including privately owned condos. I'm sure you're already taking a hit there.

4

MARTIN

10 de ago. de 2025

·

A estadia foi de 1 noite

Poco desayuno para el costo. Larga fila t confusión con lo que venden había goteras en restaurant y falso plafón caído Las habitaciones no están insonorizadas

6

Veronica

15 de abr. de 2023

·

Hotel is small but walking distance to Galerias Shopping Mall and Walmart. It is also close to the airport. View from window room is the port area which was nice. However, the bathroom had a really bad smell. No bathroom towels were provided. The continental breakfast had few options including fruit, cereal, milk/coffee and sandwich. If you like egg or anything else it’s extra charge. Overall it was an okay stay but wouldn’t stay here again. Thankfully only stayed 1 night.

10

Robert

22 de ago. de 2025

·

A estadia foi de 6 noites

It was very good place to stay breakfast was free but would been lot better if they had at least scrambled eggs or boiled ones but overall it was good

10

William

14 de fev. de 2025

·

A estadia foi de 11 noites

Hotel was great. Restaurant food was not great and overpriced

6

Martin

29 de nov. de 2025

·

A estadia foi de 1 noite

El desayuno no esta incluido..te lo cobran aparte ... es mentira que va incluido

8

Tracey

30 de jan. de 2025

·

A estadia foi de 1 noite

Breakfast buffet is not great

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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Mês	Preço médio
janeiro	US$ 101
fevereiro	US$ 102
março	US$ 87
abril	US$ 99
maio	US$ 84
junho	US$ 82
julho	US$ 86
agosto	US$ 82
setembro	US$ 80
outubro	US$ 77
novembro	US$ 85
dezembro	US$ 95

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $77	20 $77	21 $77	22 $77	23 $74	24 $74
25 $78	26 $78	27 $78	28 $78	29 $78	30 $71	31 $75

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
1 $86	2 $87	3 $87	4 $87	5 $87	6 $87	7 $87
8 $87	9 $87	10 $87	11 $87	12 $87	13 $87	14 $87
15 $87	16 $87	17 $87	18 $87	19 $87	20 $87	21 $87
22 $87	23 $87	24 $87	25 $87	26 $87	27 $87	28 $87
29 $87	30 $87

City Express Plus by Marriott Puerto Vallarta

Preços para City Express Plus by Marriott Puerto Vallarta

Preços médios mensais

Sobre este alojamento

Localização

Opções de quartos

Quarto, 1 cama king-size

Quarto Superior, 1 cama king-size e sofá-cama

Quarto, 2 camas de casal

Avaliações dos hóspedes sobre City Express Plus by Marriott Puerto Vallarta

O que pensam os hóspedes

Políticas da propriedade

Instruções de check-in

É bom saber

Preços para as próximas datas