Eros Hotel New Delhi by IHG

Hôtel vieillissant. Boiseries et un certain luxe, mais qui date. Les chambres sont grandes et confortables, mais idem, tout est vieillissant. Pas de pression pour la douche, wc d’un autre temps, ameublement abîmé. La literie est par contre confortable. Pdj ok, rien de fantastique mais un choix qui permet d’apprécier le moment. Terrasse agréable. Grande piscine mais sans fioritures.

Professionnalisme parfait, à tous points de vue. Equipement exceptionnel, chambres idéalement calmes, excellents restaurants dans l'hôtel.

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The service was bad, the attitude of the staff was terrible and the food quality specially the brunch buffet/cleanliness was poor

I stayed a few times at Eros during my recent India trip. We had a couple of rooms the first time around for a night and then 1 room for a couple of nights. The first time we didn't have issues. All went well. Second time around, the room we got I to had issues with the shower where the shower temp kept swinging from hot to cold and vice versa and the issues with the inroom telephone. The AC also wasn't working properly. The staff promptly got us moved to a new room. The second room had issues with drainage. Had to get the washroom sink unclothed first and then the bathtub drain. Whatever seeped out from the clogged drain was disgusting and the smell was just terrible. They offered to move us again but we didn't. They cleaned the place and sprayed air freshner to counter the smell. This is not something you expect from a 5 star property that comes at a premium price tag. There wasn't even any regret on the part of management for such a shoddy experience. I came back to Eros because I had stayed at the property a few years back with my family on my last India trip and the experience had stayed with me. I was quiet disappointed the second time arnd.