Clarion Inn Elmira-Horseheads

No one at front desk checking in or out. Charged me double for 150 new maintenance fee for damages?!!! Added 150 to my room fee of 238 And On top of that a separate 150!!! Both charges need to come off. Manager argued with me. Laundry piled up up and down halls, and place looks deserted.

Staff was pleasant and helpful but the hotel is location is in a bad area and the hotel is outdated. You get what you pay for with this hotel, I would not book here again.

The hotel rooms were extremely outdated and the location is directly across from a questionable neighborhood. The first of our 2 rooms had clearly been smoked in. The staff was helpful and pleasant but the rooms were so bad that we left that hotel and went to another one on Horseheads.

Room was clean when I checked in. Wasn’t cleaned the entire two weeks. No fresh towels or trash picked up. Had to hunt down the maid just to get coffee. No Continental breakfast. I don’t think I will stay there again.

The first room had no heat. The next day they gave us a different room and someone had just used the bathroom. It smelt like feces and men’s hello. Had to ask for another room. The girl behind the desk had to go clean the room while we waited. Bath room fixtures were broken. Not to mention pulled up to screaming and then cops. I will never stay there again.