Shalai - Exclusive SPA and small gourmet hotel

Très bel hotel dans un ancien palais. Ideal pour visiter la face nord de l'etna ou taormina. Le restaurant étoilé au guide michelin est top et le petit déjeuner vaut le détour. Chambre confortable et calme. Incontournable

It was a lovely hotel, I had the second floor courtyard view, with a nice balcony

Our stay at Shalai was outstanding from start to finish. We received a warm welcome from a genuinely friendly and professional team. The hotel is set in a beautifully restored historic mansion on a quiet street, creating a peaceful and elegant atmosphere. Check-in was effortless. Our online check-in was fully recognized, so there was no need to repeat the process. No credit card was requested and payment was deferred until checkout, which was a pleasant surprise. The reception staff kindly introduced us to the hotel, showing the restaurant, lounge areas and spa services. Our room was spotless and very comfortable, with a king-size bed, excellent linens and towels, high-quality amenities, and complimentary water, coffee and tea. The bathroom was spacious and the shower had perfect water pressure and temperature. Although the hotel has no elevator, reaching the first-floor rooms via two short flights of stairs was easy. There is no private parking, but plenty of free street parking is available nearby, including spaces directly in front of the hotel. Breakfast was excellent, offering fresh fruit, yogurt, drinks and coffee, while all hot dishes are prepared à la carte, with delicious options such as croissants, eggs, omelets and sandwiches. The staff was consistently attentive, welcoming and professional. Our only suggestion would be to include hair conditioner among the bathroom amenities. Apart from that small detail, everything exceeded our expectations.

O Shalai Resort superou todas as expectativas. O staff respondeu nossos emails quase instantaneamente antes mesmo do check-in — e esse cuidado nos acompanhou durante toda a estadia. O hotel ocupa um antigo casarão residencial, em rua tranquila. Sem elevador, mas sem necessidade: quartos no primeiro andar, tudo muito acessível. Estacionamento não é problema, com vagas generosas nas ruas próximas. O check-in foi impecável: o processo online foi totalmente respeitado, sem cartão de crédito exigido na chegada e com pagamento postergado para o checkout — algo inédito para mim. Fomos recebidos com uma apresentação completa do hotel, incluindo restaurante, salão de relaxamento, spa e massagem. Quarto confortável com cama king, enxoval de qualidade, amenities caprichados e água, café e chás gratuitos. O chuveiro foi um destaque — água farta e temperatura precisa. O café da manhã é farto: frutas, iogurtes, bebidas e café em máquina. Os pratos quentes são à la carte: ovos, omeletes, croissants, sanduíches. Único ponto a melhorar: falta condicionador para cabelo nos amenities. Recomendo sem ressalvas!

Fantastic hotel and nice staff. Great breakfast! Lovely town with nice view.