Traveling from National Airport, I called the hotel to find out what Metro station was closest. I waited 14 minutes of ringing before anyone answered. When I got to my room, the inside of the little refrigerator was filthy -- black gunk on the shelves and the inside of the door. The staff could not answer basic questions about navigating the area as a pedestrian, could not answer any but the most basic questions about where the nearest stores were and what they offered. All utensils for food were made of plastic. No one cleaned my room after my first night. Housekeeping staff could not speak English. The breakfast was okay -- the oatmeal was very watery. The happy hour bar was decent, although my friends could not drink the white wine they offered because it was so bad. They ended paying for their drinks so they could have something decent. And all of this to attend a funeral! Jeez!
Traveling from National Airport, I called the hotel to find out what Metro station was closest. I waited 14 minutes of ringing before anyone answered. When I got to my room, the inside of the little refrigerator was filthy -- black gunk on the shelves and the inside of the door. The staff could not answer basic questions about navigating the area as a pedestrian, could not answer any but the most basic questions about where the nearest stores were and what they offered. All utensils for food were made of plastic. No one cleaned my room after my first night. Housekeeping staff could not speak English. The breakfast was okay -- the oatmeal was very watery. The happy hour bar was decent, although my friends could not drink the white wine they offered because it was so bad. They ended paying for their drinks so they could have something decent. And all of this to attend a funeral! Jeez!