Comfort Inn & Suites Balch Springs - SE Dallas

Nice place,clean, nice staff and good parking.

I never leave reviews or bad saying about a place unless it’s completely horrible all around , first off the elevator is broken , we are on the third floor , let say it’s completely inconvenience for me to haul All 4 of my kids and there things up and down the stairs , second we called a week ago to ask about the pool being open for of kids they said yes there is no reason it shouldn’t be , kool get here on SATURDAY now the pool is closed because other guest trashed it so the whole hotel suffers ? Third the WiFi isn’t hooking up yall this one night stay due to softball has been very awful I will be contacting someone I need a COMPLETE refund

Very friendly staff. The hotel is nice and clean. NO ICE MACHINE ON THE FOURH FLOOR

Parking was easy. The hotel staff was very friendly. The hotel area was very quiet.

We stayed for two nights. The property was in a good location as we were 8 minutes from family. The front desk gentleman was very nice. When we got into our room it was VERY CLEAN. There was a young lady who came around the next morning to replace our towels. She was very nice as well. When leaving and arriving back to the hotel the desk staff was friendly. There were other amenities like a pool and a weight room. We did not use them, but they were available. We will definitely be staying at this hotel again when we come back Texas for Thanksgiving.

Parking lot area was safe. Room was clean but no hot water flowing through the sink. Had to fetch water from shower to wash my face and brush my teeth.

I paid online through hotels.com but the hotel charged me additionally upon check in. The staff member Saturday night yelled at my family when coming in late Saturday night because this hotel locks the door and requires key access, we were not made aware of this at check in- and yelling was a bit out of line with our hands full. The ice machines were all out of order or out of ice.

It was ok, staff was nice. But there are a lot of car break ins at this hotel so I wouldn’t stay again.

Very clean and check in went smoothly. They have removed the ice machines from each floor so you have to fill your ice bucket in the lobby. Walls are a little thin so can hear everything in the hallway plus garbage pickup outside came at 4:30 in the morning and they shuck the dumpster several times banging it very loudly. Convenience of the location made it nice getting to and from the event we attended each day. Breakfast bar was underwhelming but is adequate for most. Cleaned and made our beds each day and brought clean towels.

Safe and well lighted/cool and comfortable

The room smelled like cigarettes. The shower had grime and was dirty all around the corners and edges as well the paint was peeling.

I booked 2 rooms because of a family event in Mesquite. On the 2nd day another family member flew in from New York and arrived very late because his flight was delayed. I added a booking at hotels.com but i was so tired and mistakenly booked for the wrong date(6/18) When i realized this, i went to the desk and booked a room directly- i was advised that i can change the date on the app, or delete and rebook again. But when the clerk looked for it she could not find it. To make it easier, and so we can get some rest, i went ahead and paid for the room on the spot. She said if I went to the website for the third party, i should be able to get a credit or refund. I contacted hotels.com but have not heard a response, In addition, my cousin’s room (126) had roaches and we asked her to be moved. She has phobia with bugs and was deeply traumatized by the experience. My room (123) was fine except it was adjacent to their ballroom and they have an event that was playing loud music, blasting microphones that it was not a restful Saturday night at all. I sufferedmigraine from it the next day. The third room I booked for the 6th on the spot was room 205. Nice clerks.Ican forgo the noise and the headache and the roaches because they did move my cousin, but all I ask is to be refunded for the extra room I booked online late at night on 6/6. Also I wanted to make you aware that they charged me $300 extra on the spot. $100 for each room as security deposit. It was overall NOT a good stay.

Customer service was great, no real hot water 1st night. Breakfast was on the lower end level than what I’ve had at other hotels. Room were super clean and smelled good

I wanted to like this hotel. We walked in and the gentleman at the front desk was very polite. We got to our room and left for the evening we got back and there was roaches all over our stuff that we left on the desk. My son left some chips and there was a roach inside the chip bag.

The hotel and staff was great but the cleanliness was not up to par.

Hotel was very clean Breakfast was hot and coffee was fresh Room was spacious and beds were comfortable

Overnite stay while on road. Very sketchy neighborhood. No hairdryer in room. Sticky floors in room. Bed was clean. Just not worth the price they are charging at all.

Staff was great. Room and property were clean.

Clean room. Decent breakfast. Air conditioning was good

The staff was nice and the room was clean.

There was no chair in our room to even seat. The chair was broken. The minute we arrived and sat on it I fell backwards and my husband went to the receptionist on duty to ask for a chair and she told my husband to go and grab one somewhere by himself. Every year the service keeps going down but there is limited choice of hotels around the area so we have no choice

I booked 2 rooms because of a family event in Mesquite. On the 2nd day another family member flew in from New York and arrived very late because his flight was delayed. I added a booking at hotels.com but i was so tired and mistakenly booked for the wrong date(6/18) When i realized this, i went to the desk and booked a room directly- i was advised that i can change the date on the app, or delete and rebook again. But when the clerk looked for it she could not find it. To make it easier, and so we can get some rest, i went ahead and paid for the room on the spot. She said if I went to the website for the third party, i should be able to get a credit or refund. I contacted hotels.com but have not heard a response, In addition, my cousin’s room (126) had roaches and we asked her to be moved. She has phobia with bugs and was deeply traumatized by the experience. My room (123) was fine except it was adjacent to their ballroom and they have an event that was playing loud music, blasting microphones that it was not a restful Saturday night at all. I sufferedmigraine from it the next day. The third room I booked for the 6th on the spot was room 205. Nice clerks.Ican forgo the noise and the headache and the roaches because they did move my cousin, but all I ask is to be refunded for the extra room I booked online late at night on 6/6. Also I wanted to make you aware that they charged me $300 extra on the spot. $100 for each room as security deposit. It was overall NOT a good stay.

The location and room was nice but the bed and pillows were horrible. It’s a fairly new hotel right off the freeway. We booked because our power went out at home.

Wonderful hotel. Great bed.

Staff was friendly but this property is in dire need of a dehumidifier or something. Walked into the forest room and it felt like a sauna despite the ac set at 70. We asked for a different room and we'll...same thing. We sucked it up but the room was so humid we literally woke up around 3am and decided to get ready and head out as soon as possible. The sheets felt wet from the humidity that's how bad that was and the ac was at 68.

Hotel was fine. But, someone on the upper floors ran and played all day and half the night. Hard to rest.

Room was good other than tiny pillows and sheets that didn’t stay on the bed. Breakfast was average. We were able to walk to Dennys and had good food and service there.

It was decent, but lacked in amenities. Wifi never worked during our stay and only 3 towels in the room even though there were 4 people in the reservation (eventually provided the missing towel but refused at first).

Welcoming staff. Clean facilities. Had a 4 night stay here with family. Only minor “complaint” was the moisture/humidity on higher floors. I was on 2nd floor which was nice but my sister and niece were on 4th floor where it which held a lot of moisture. Otherwise great stay and my son and nieces loved being in the pool. Would stay again.

Service was great and room was clean. Only issue I had was the bed was not so comfortable and the pillows are small. Otherthan that overall was good.

The lady that works the night shift was so awesome and friendly. She made the process easy. I’ve stayed at 178 hotels in the last 198 days. She didn’t make any mention of having to pay incidentals or anything like 95% due which get at me as I am highly rated on hotels.com. She is a rock star.

Super rude staff

I felt very much unsafe there I was in my room getting out the shower with no clothes on and someone walked right in my room that I did not even know the front desk lady gave another family a key and access into my room. I went down to the front desk to ask what was going on all she said was she was sorry. I was going to leave the hotel at that point but I had a business meeting right down the street so I decided to stay but I did not sleep well at all not knowing if it would happen again I will be looking into legal actions because that was very unprofessional.

Staff needs training.

The staff was impatient and defensive without listening to our problem. I had to call this morning (3 days after our stay) because the $100 incident fee was charged to our card (no longer shown as pending). It was the same staff member, and they again didn't take time to listen and were defensive. They insisted that we were not charged and that it takes 3-5 days to disappear. The pillows weren't comfortable either, but the breakfast was good. However, we will not stay here again.

Everything about the property was great…the staff, location, and especially the service.

We stayed for two nights. The property was in a good location as we were 8 minutes from family. The front desk gentleman was very nice. When we got into our room it was VERY CLEAN. There was a young lady who came around the next morning to replace our towels. She was very nice as well. When leaving and arriving back to the hotel the desk staff was friendly. There were other amenities like a pool and a weight room. We did not use them, but they were available. We will definitely be staying at this hotel again when we come back Texas for Thanksgiving.

I paid online through hotels.com but the hotel charged me additionally upon check in. The staff member Saturday night yelled at my family when coming in late Saturday night because this hotel locks the door and requires key access, we were not made aware of this at check in- and yelling was a bit out of line with our hands full. The ice machines were all out of order or out of ice.

Front desk staff on check in was amazing, friendly and quick!

We booked a suite once we got to the hotel they put us in a double queen. I showed them my booking information and the confirmed I booked a suite but was very rude after that point. Stating hotels.com booked the stay wrong anyways after a lot of back and forth they finally gave us the room we booked even though they lied to us and told us no more suites were available.

Very close to Mesquite Softball Complex. Nice staff. Clean rooms.

The location and room was nice but the bed and pillows were horrible. It’s a fairly new hotel right off the freeway. We booked because our power went out at home.

The room was perfect, close yo the highway. Breakfast was complete with eggs, bacon and biscuits!

Parking was easy. The hotel staff was very friendly. The hotel area was very quiet.

Hotel was in a good location near the freeway but no but not directly off of the highway. Didn't get all the noise from the highway.Two to three eateries nearby including fuzzy's Taco shop which is a very easy walk. Room was clean. The shower had decent pressure and was high enough that I did not have to bend my head to go under the shower.

Hands down the best hotel stay in a while. Slept so good, breakfast wasn’t terrible, front desk was amazing and everything was immaculate. Located between two amazing gas stations with great food options as well.

Newer built area - rooms were quiet, far enough from shopping that parking was private for the hotel, yet walkably close enough to local shop if necessary.

It was ok, staff was nice. But there are a lot of car break ins at this hotel so I wouldn’t stay again.

The area the property was quiet

Close to the softball fields with a few food options and right off the interstate but quiet.

Great place, good breakfast, only issue was the bathroom was cold because of no central heating

The room was perfect, close yo the highway. Breakfast was complete with eggs, bacon and biscuits!

Clean. Quiet. Easy in and out. Dining close by. Breakfast on the weekend says it’s in until 10 AM, but if you’re not there by 9:30 you’re out of luck. It’s all put away.

Nice place to stay give it a 10 , clean polite great breakfast

Loved the location and the very friendly and courteous staff. Did NOT like: TV did NOT have access to the ABC shows The juice at breakfast was questionable The coffee was more water than coffee

Very convenient off the the highway 20 traveling from Shreveport LA service was high standard the room and the restroom very nice and clean’ Breakfast was excellent love the COFFEE…will be back to stay again…Highly recommended..thank you for your service.

Hotel was very clean Breakfast was hot and coffee was fresh Room was spacious and beds were comfortable

Very clean and check in went smoothly. They have removed the ice machines from each floor so you have to fill your ice bucket in the lobby. Walls are a little thin so can hear everything in the hallway plus garbage pickup outside came at 4:30 in the morning and they shuck the dumpster several times banging it very loudly. Convenience of the location made it nice getting to and from the event we attended each day. Breakfast bar was underwhelming but is adequate for most. Cleaned and made our beds each day and brought clean towels.

Very clean! Bed and pillows are outstanding! Got the best nights sleep ever! Breakfast could have been better with more options but other then that it was a great stay! I will be staying again!

Clean room. Decent breakfast. Air conditioning was good