Canal Quays Apartments

We had a great stay and were well taken care of and so patient with our check in due to delay in car hire. Location is great and super safe as well. So easy to walk to V&A waterfront

I wasn’t able to get to my room till about 10 pm. Everything looked good at first. Until I lifted the toilet seat and there was a bunch of pee on the toilet. If I was with my wife, we would have had to leave. Then I also noticed the bed was broken. On the foot end, part of the frame was on the floor and it was almost a disaster. If with the wife and had romance, it definitely wouldn’t have made it. Only 1 roach, I couldn’t get😢. Besides all that, good location in a safe area and about 15 minute walk to Long street. You have to use a key to get in the room and to lock it while inside. If there was a fire and couldn’t get to your key to unlock the door, you would be in bad shape. Loved the balcony. Fridge and freezer worked great. Plates seemed clean. Tv had Netflix so that was nice. Lastly, no washcloths. They stock shampoo and body wash but no wash cloth. 4 big towels but nothing small. I’m sure different apartments have different cleaning people and people managing but this cleaning person needs fired or retraining. Lastly, ice cube tray but no ice in it. Also, did not complain to owners because what are they gonna do? Have cleaner come over and wipe the toilet? My advice, don’t rent!

Check in and general security attitude towards guests. Lack of communication around check in procedues Squeaky bed Shower - mould Toilet seat broken No water pressure No hot water at sink Annoying alarm eye flickering green and illuminating the room Static / noise / interference from telephone area No extraction in bathroom / fan not working Shower drain not in good condition Parking bay extremely tight for large vehicles Proximity to highway generates a lot of noise as there is no real sound isolation or protection.

Walkable distance from the V&A Wharf complex and restaurants. Good building security and access to the canal. This particular unit would benefit from a deep cleaning occasionally...tile grout, around the kitchen sink, microwave, etc. Proper clothes washing soap was provided but none for the dishwasher. Overall, decent value for money. Recommend reversing the door opening on the fridge (easy to do with common tools) so it opens toward the kitchen area rather than the sleeping area...a minor annoyance.

The hotel is not as advertised in Expedia. It is not a hotel it’s a studio apartments. The description in Expedia is very misleading. Other travelers have complained about that before, as gar as 3 years ago) I unfortunately did not read the reviews so far back and got dipped. Swiming pool broken, extra twin sofa bed totally crookedly and uncomfortable, no breakfast facilities ( contrary to advertised it) a total mess. We up and went one night after arrival.