Studio 6 Corporate Extended Stay Philadelphia Malvern Swedesford Rd. PA

After letting the front desk know we had no heat and we asked if there were portable heaters since we were told there weren’t any available rooms to switch we were told we would get a return call which never happened even after we called down two more times but luckily there was a stove in the suite so we turned on both burners to warm the room up on a 28 degree night, needless to say we won’t be returning

We had to wait about fifteen minutes to be checked in. The front desk had sign that directed us to a courtesy phone. We saw none. The room was not clean. There was hair (not sure if it was human or animal hair) all over the bathroom.

Yes

The hotel itself was not clean, there was moldy food in the trashcan in a room that was to have just been cleaned. There were no cups no coffee or tea. The cabinets were all peeling and chipped. The air conditioner did not work properly and needed a battery in the remote. The room key took eight or 10 times to open the door. The workers were relatively rude. You could not use the public bathroom in the lobby. The hallway smelled like dogs. I can say, however, that the bed was comfy and the towels were nice.

I received a call at 3pm saying that they were unable to honor my room reservation with 2 beds. I told them I needed 2 beds and would need to cancel. I made other arrangements more than an hour out of my way. I was then charged even though they canceled on me!